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I was interested in the triple play package from Time Warner and called customer service. Once I was able to talk to someone they informed me that I could not get the triple play package for $89.99 because I am existing customer. I expressed my disappointment with TW and asked to speak with...

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I asked the operator at Time Warner Cable for his first & last he was belligerent he also told me the he is not allow to give me his last name but he did give me his first name it was Walter and his number is 1718 670 5869 basically he was trying to aggravate me about an old bill that nothing...

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I have been a TW customer since 1987. I currently have Basic, Standard, DTV, Road Runner, two premium channels and DVR services paying nearly $200 per month. For nearly a year I have been experiencing problems with my DVR recorder. Scheduled programs do not record and I get messages that advise...

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I phoned Time Warner Cable to set up new TV and internet service last week. After selecting a package that worked for me, it came time to set up the installation date. The customer service rep then advised me that I would not be able to get service at my address because the tenant who lived...

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Will never deal with Time Warner Cable again! Was told it would be 79.99 for Basic cable and Turbo high speed Internet when i moved to NC from Indiana to new apartment, then bill stated 114 dollars!!! Some idiot misquoted the price, so after spending 2 hours and 8 different people on the phone,...

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on january 5th 2012, at about 9:15 pm, Time Warner Cable aired a commercial for a local strip club on espn2. this is beyond unacceptable. now it's not even safe for our young people to watch college sports in the evening. porn commercials should be on porn channels only!...

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I have been a loyal customer for many years to this company. There prices have always fluctuated but never enough to irritate me to post on a message forum until the last couple months. I want to scream to the world how many lies that I hear from representatives and I do not get reimbursed from...

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I wanted to update my credit card information with Time Warner Cable since the credit card information on file had expired. I called customer service and was told to sign up with Pay Express which I did. However I couldnt access my account fully because I did not have a customer code. I went...

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On 11/28 I post dated a check for $127.86 for 12/4 with a rep. over the phone. TW tired to deposit it on 11/29 and then again on 12/2 resulting in $-85 in my account.On 12/2 TW even charged me a $30 returned check fee.
On 12/9 TW tried yet again to deposit the check TWICE resulting in...

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Time Warner Cable applies an early termination fee even after you have completed your contract with them. They automatically renew your contract without your knowledge or your signature on file. Also, their fees increase substantially every year. I had completed my 2 yr contract with Time Warner...

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Time Warner Cable after 3 boxes and 2 remote change outs the system still continues to freeze, will not provide a signal for channels 4-13, and the customer support sucks!
They refuse to address their problems and want to charge me $40 to check their worthless system problem. Worst service...

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I was told that if I switched to Time Warner Cable Bundle and registered on line, I would receive a $200 Rewards Visa Card. I also sent in a copy of the old cable company's monthly statement which proved that I had switched cable companies. This was six months ago and I have not received...

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I called in for service to Time Warner Cable about 2 months ago and asked for the cheapest plan and with how many channels. The female representative told me I would be paying 15.99 a month. That's taxes included. Time Warner rep stated, they would need to draft that amt from my cking acct....

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They promised me serve time that they will give me 200 back to leave Verizon i faxed all the invoices and info now they keep telling me storied why they cant honor it

they promised service with internet upgrade and now they charge me for it.

customer service is...

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I switched to Time Warner Cable after seeing an ad on TV about their products and the promotional part that if I switched to TWC that I would get a $200 gift Card. After much consideration and over several months I decided to give TWC a try. I went on line per there ad and placed an order for...

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Time Warner Cable is the worst cable provider I have ever come across. They lied to me to sell me faster internet speeds for an additional charge when the problem was that they were actually capping my bandwidth. Customer service then told me that their system was down when I told them that...

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I will never do business with TWC again, I'm going to Dish! I had been a customer with TWC for 11 years glad I found out who I was doing business with finally! I fell behind 1 month on my cable bill & was hit with a one time only fee of $4.95 (which later occured multiple times) I called...

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My family and I bought a house in 2010. As the house needed renovations, we moved to a temporary apartment for 5 months. My wife and I both require internet for our jobs so we transferred over our Time Warner service, which up to then, we had been very happy with. When we were ready to move...

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Around May 2009 I signed up for a price lock guarantee with Time Warner Cable. I was supposed to get a fixed monthly rate for 2 years with the stipulation that I would have to pay a cancellation fee if I changed services before the 2 years was up. Time Warner never honored this lock. My bills...

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Time Warner Cable advertises on television that if you switch to their service they will give you a $200.00 rebate via prepaid visa. Once you sign up for the service they forget all about their rebate offer. Nothing is provided to the customer at time of installation regarding the rebate. I...