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Time Warner Cable Complaints & Reviews

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Time Warner Cable - advertising

Posted: 2014-05-02 by    bjless
Complaint Rating:  0 % with 0 votes
I am SO sick of seeing the time Warner cable commercials!! They are so sexist and give women a bad name. They are NOT funny. They make women seem like cheaters, ignorant and disrespectful! I dropped my service and will never be a customer again....
Complaint comments Comments Complaint country United States Complaint category Entertainment

Time Warner Cable - Employee & management response to complaint

Posted: 2014-04-29 by    247365
Complaint Rating:  0 % with 0 votes
April 25, 2014 my two large dogs contained in my rear yard were barking with an alert of a stranger. I asked the 275 lb man why he was in my rear yard, he sarcastically responded that he was with Time Warner Cable, and has easement rights. I said I don't care if you are God, you are trespassing, and you should have knocked on my door, and asked or notified me before entering my property. He indicated he didn't need to do that. My two large dogs start jumping on him because they could tell he was not welcome and it is their job to protect their property, and the trespasser disregarded the...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Time Warner Cable - Money they claim owed to them

Posted: 2014-03-15 by    Donna Kulla
Complaint Rating:  100 % with 1 votes
I had already had my phone with the cable for a few years when i switched everything over to them. They told me they would send the modem for the tv. There would be no charge. My son tried to hook it up without success. We had to have a service man come to our house. After about an hour without getting a signal, the main office told him it was shut off at the pole. Then we argued about all the fees they were charging. The woman got disrespectful and said my bill had never been fully paid. That was a lie;I always paid on or before the due date. I requested all payments made in the past. Which was...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Time Warner Cable - false debt

Posted: 2014-02-08 by    doris roberts
Complaint Rating:  0 % with 0 votes
i was a customer of time warner cable i just moved and tried to transfer my service to new address 209 bellevue avenue marion ohio upon calling customer service i was informed that i needed to provide a lease which i did because prior tenants had a past due bill and their was a block put on this address so they could not transfer i took lease to marion office and called back now they are saying i was audited and owe a bill from 2008 so i requested proof a document or service agreement with my signature i made loits of phone calls to corporate chamber of commerse and made 3 trips to marion office...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Time Warner Cable - Texas, Killeen - internet

Posted: 2013-12-23 by    Bradley hazelwood
Complaint Rating:  0 % with 0 votes
was told to pay a 50 dollar deposit and first months bill then was told three days later that they where shutting the service off due to a bill my wife owed from 15 yrs ago paid them a 108.96 total to have the service turned on was told i would have a refund and that i would have it within 5-7 business days that never happend then when i called was told they messed up and where going to be sending me a check that i would have it by the 11 of the month never came then was told again i would have it on the 23 never came again then was told when i called that it was in the mail and thats not there...
Complaint comments Comments Complaint country United States, Texas, Killeen Complaint category Products & Services

Time Warner Cable - internet

Posted: 2013-12-23 by    Bradley hazelwood
Complaint Rating:  0 % with 0 votes
Hello time waRNER CABLE HOOKED UP OUT INTERNETON THE 29 0F NOV THEN 3 DAYS LATER SHUT IT OFF SAYING MY WIFE OWED A BILL FROM 15YRS AGO THEN SAID THEY WOULD REFUND MY DEPOSIT AND FIRST MONTHS BILL BACK INTO MY CHECKING ACT WITHIN 5-7 BUSINESS DAYS THEN WHEN THAT DID NOT HAPPEN I WAS TOLD THEY DID NOT PUT IT INTO THE COMPUTER CORECTLY AND THAT THEY WOULD BE SENDING A CHECK ORIGONALLY WHEN I WAS TOLD I WOULD HAVE IT BACK INTO MY ACT I WENT TO ANOTHER COMPANY AND GOT INTERNET THROUGH THEM BECAUSE I WAS UNDERSTANDING THEY WOULD BE TRUE TO THERE WORD THAT MONEY I SPENT ON THE OTHER COMPANY WAS MY CHRISTMAS...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Time Warner Cable - not receiving $200 reward card

Posted: 2013-11-19 by    darmor941
Complaint Rating:  0 % with 0 votes
We bundled phone, internet & cable with them. They promised a $200 Visa card. We provided all the necessary requirements, and were approved, and it has been over 6 months that the reward has been "processing". No satisfaction when calling them & complaining. They said it was approved and our waiting period has been over for a long time. No card in the mail....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Time Warner Cable - billing and internet speed

Posted: 2013-11-13 by    ldee9941
Complaint Rating:  0 % with 0 votes
There internet speed is terrible.They have a tool on there own web that tests their speed . Im paying for Turbo internet and only receiving not even Basic services.They just double billed me.My account is payed in full. Seem they have a monopoly here in the building where I live we aren't allowed to carry anyone else....
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Time Warner Cable - Billing Practices

Posted: 2013-11-02 by    MM543
Complaint Rating:  0 % with 0 votes
I updated a credit card assigned for automatic payments in June 2013, prior to the payment due date. TWC then tried to charge my OLD credit card, which rejected the payment, because the card was cancelled by the credit card company (compromised data issue). TWC then charged me a rejected payment fee, a late fee and a 1 month advance on the CORRECT credit card 7 days later. I spent over an hour on the phone with them to resolve the matter and they ended up waiving the rejected payment fee. They kept the 1 month advance and I then owed my next payment in August. They then tried to double charge me...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Time Warner Cable - Kentucky - Service is c****y

Posted: 2013-08-25 by    Time Warner is a disgrace
Complaint Rating:  0 % with 0 votes
Ok for as much as they charge their service should be alot more efficient.. Everything I watch is always lagging and pixilated.. Complained and had new wires ran and still happening. Complained again and they say its the area I live in. I live smack in the middle of town where the service should be at its maximum. Honestly for as much as they charge they should have more consideration for the customers and not be greedy money grubbin bastards. Everyone I know that has Time Warner is disgusted with there service. And all the complaints are pretty much the same. Whoever runs this company should be...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Utility Services

Time Warner Cable - Ohio, Cincinnati - over billing

Posted: 2013-08-12 by    tschultz58
Complaint Rating:  0 % with 0 votes
I canceled my cable service 4 days before the July 20th 2013 due date. I returned their equipment personally the same day (16th) and have a receipt. All previous were fully paid. They keep sending me a bill for the service dates from 06/30/13 to 08/29/13 for $137.40....
Complaint comments Comments Complaint country United States, Ohio, Cincinnati Complaint category Internet Providers

Time Warner Cable - California - Committing FRAUD

Posted: 2013-08-11 by    The Innocent One
Complaint Rating:  6 % with 16 votes
Time Warner Cable has recently blacked out 15-20 channels thus voiding any contract signed by the customer. Time Warner did not get our authorization to take out channels and legally, they can not be charging us full price for our service and they can not charge us for an early termination fee because they voided the contract, not us. Contact Consumer Fraud, Attorney General, FTC, ... to let them know of the fraud taking place! Contact Time Warner and let them know the law, they can not take away from a contract because that voids it!!! Don't let them threaten you, cancel now. They have taken...
Complaint comments Comments Complaint country United States, California Complaint category Satellite & Cable TV

Time Warner Cable - Surprise Maintenance

Posted: 2013-07-09 by    AxleRed
Complaint Rating:  0 % with 0 votes
Time Warner Cable gives absolutely no warning as to what time their services will be down for maintenance or the likes of. All of a sudden, they simply cut the service and leave it down for however long they decide they need to. A warning of some kind would be nice, or some schedule at the very least. But no. No type of confirmation of information on when this occurs. It completely cuts anyone online short from what they're doing, with no warning....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Time Warner Cable - North Carolina, Pfafftown - no rewards card as promissed

Posted: 2013-03-11 by    Bill Wesley
Complaint Rating:  0 % with 0 votes
I was promised a $150 Best Buy gift card for switching to Time Warner. Mailed it in CERTIFIED MAIL. They signed it & are now saying they don't have it....
Complaint comments Comments Complaint country United States, North Carolina, Pfafftown Complaint category Telecommunications

Time Warner Cable - Texas, San Antonio - continuing billing for returned modem

Posted: 2013-03-06 by    jimaneal
Complaint Rating:  100 % with 1 votes
Time Warner has no shame. My beloved cousin died in early November, and I have been trying to close out her account since then. She had a bundle package with internet, television, and a landline home phone. We cancelled some of the service shortly after my cousin's death. We also returned two converters at this time (I have a receipt for these returns). We chose to retain the cable coverage till the 15th of January. I called Time Warner on the 16th to cancel the remainder of the service. They stated they couldn't cancel the service till the modem was returned. I returned the modem to one...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Internet Providers

Time Warner Cable - Texas, Austin - Worse Customer Service

Posted: 2013-02-26 by    DMW57
Complaint Rating:  0 % with 0 votes
Off and on I have had all kinds of issues with Time Warner Cable (TWC), but I always went back to them whenever they had a good special. I guess it is like when someone goes back into a relationship with an abusive person who offers them a better deal this time. Now it is doubtful that I will ever use them again after this 7 month ordeal. In the past TWC’s customer service quality used to depend on the amount of services you had; the more services you had, the better the customer service and equipment. This fact was confirmed by a former TWC rep that I know.
My major issue with TWC...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Internet Providers

Time Warner Cable - California - Bait and switch

Posted: 2013-02-21 by    TWC?
Complaint Rating:  0 % with 0 votes
Advertised triple play package with $150 best buys gift card
Received different package, card is refused
Been a TWC customer for 18 years and att customer for 18 years. Lost my att service falling into false advertising of TWC.
Impossible to convince anyone in TWC on what was promised, unable to get previous recorded conversations replayed.
Feeling of cheap crocks who are willing to gamble 18 years of relationship for 100 bucks. Dealing with customer service reps who patiently listens and only follows a scripts, like a robots. Supervisor is a god and not accessible as...
Complaint comments Comments Complaint country United States, California Complaint category Products & Services

Time Warner Cable - Spotty service and Over Priced

Posted: 2013-02-15 by    charliejlin
Complaint Rating:  100 % with 2 votes
I've had Time Warner for years and when I initially signed up I was paying $99.99 for cable/internet/phone. I have my bill automatically drafted from my account and Time Warner is suppose to send me my bill via email, but I never get the email for some reason.

I noticed that my bill has gone up over $150, .00 a month so I called to see what happened. They said I was under a special promotional price and that the price I had was no longer available and there was no specials for current customers. I've been with them for over 6 years and you would think they would cut me some...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Time Warner Cable - California - Final Billing

Posted: 2013-01-08 by    JC Santa Monica
Complaint Rating:  0 % with 0 votes
Check your final billing carefully. Time Warner sent me a bill saying that I owed them for 5 days of services after closing my account. They used the wrong closing date and actually owed me money. This bill was issued on Dec 9th and they only gave me 10-days to pay it. It got lost in the mail and they sent me a letter from a collections agency on January 2nd. This was only 2-weeks after the erroneous bill was sent (which included both Christmas and New Years holidays). I called and spoke with a supervisor who was beyond rude and insisted that there was nothing wrong with their billing and collection...
Complaint comments Comments Complaint country United States, California Complaint category Satellite & Cable TV

Time Warner Cable - Ohio - reward promotion

Posted: 2013-01-08 by    richard kaufman
Complaint Rating:  0 % with 0 votes
We enrolled in time warner's triple play promotion in Sept. 2012 and wre promised a $100.00 gift card to Target and have not received it as yet but no one at Time Warner seems to be able to help. The number that give us to call puts us on hold. I have waited for a total of an hour trying to get someone to talk to...
Complaint comments Comments Complaint country United States, Ohio Complaint category Telecommunications

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