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TD Bank Complaints & Reviews

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TD Bank - Mortgage Refi

Posted: 2014-09-06 by    TD Bank mortgage applicant
Complaint Rating:  0 % with 0 votes
Just a heads up if you are considering a refi with TD bank on an older home. (50% LTV ratio; 800+ credit score; decent salary) You get lured in with pre-approval and no detailed list of requirements. The appraiser walks up, looks at some peeling paint, and says TD won't close the loan. You pay for the full appraisal ($$). TD bank sends a letter saying you need to pay for a lead inspection (which to my understanding the bank uses to confirm it won't close on your older painted home because it has lead paint like most original homes older than 1960) You offer to escrow the paint costs, they...
Complaint comments Comments Complaint country United States Complaint category Banks

TD Bank - Won't release wire transfers

Posted: 2014-08-20 by    nda190
Complaint Rating:  0 % with 0 votes
They are sitting on a wire claiming that the sending bank never sent them the information they requested when the sending bank has now sent them the information 2x. Each time I call I hear a different story from "what wire..we don't see any record of a wire" to claiming they made requests for information from the sending bank on different dates from what I heard in the last phone call. They don't let you speak to their wire department directly so you have to relay your communication through (an often incompetent) customer service representative. I have a simple business checking...
Complaint comments Comments Complaint country United States Complaint category Banks

TD Bank - Ontario, Toronto - Wire money

Posted: 2014-07-20 by    Shae K.
Complaint Rating:  0 % with 0 votes
TD Bank did deposit a wire money around $2800 in my account by their mistake and let me know about that after a month!! When I knew about that I tried my best to cooperated and pay back as soon as possible.
However, I have not heard about wire money or banks may do deposit money in customers account by mistake since I immigrated to Canada!! I was not aware if the money in my account has came from somewhere else than the companies I was working for. Never the less I was expecting for same amount from one of companies I was Working for.


However, I tried very hard to...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Banks

TD Bank - Theft

Posted: 2014-06-26 by    searoses
Complaint Rating:  0 % with 0 votes
We briefly opened an account at TD Bank, and all was well until my husband accidentally paid a bill with a check from the account, when he should have used a check from a different account. If the check had bounced I would have understood-our mistake. If the check had cleared and we were charged an overdraft - fine, our mistake and that is fair. What is NOT fair or ethical is what happened to us. They randomly reordered over twelve debit card transactions from days before (that were all covered by cash in our account), adding late fees as they went, even kicking some out and allowing them to come...
Complaint comments Comments Complaint country United States Complaint category Banks

TD Bank - Pennsylvania, Bensalem - Bank did not dispute charges when wallet was stolen

Posted: 2014-04-24 by    gatoperezoso
Complaint Rating:  0 % with 0 votes
I can no longer trust and do business with TD Bank. Over two weeks ago, I called and reported my wallet stolen, and said there were charges on the account that I didn't make. I called a second time a day later to say I noticed more charges that I didn't make. Ok, will take care of it, 9 times out of 10 it's reimbursed to your account. I finally called today to see what the delay is, and they tell me over the phone that there is no record in the system of me calling, no record of the charges and no disputes were filed.

Natually, I was livid. I got the usual I don't...
Complaint comments Comments Complaint country United States, Pennsylvania, Bensalem Complaint category Banks

TD Bank - HSA made inactive without notice

Posted: 2014-02-03 by    BOIJKIN
Complaint Rating:  100 % with 1 votes
I have a Health Savings Account with TD Bank, not by choice, but with my
former company. Knowing that I had large medical bills approaching,
less than a year ago I decided to save the money for those bills. I
have received a statement every month showing the correct balance, with
interest added every month. A few weeks ago, I attempted to pay a bill,
using up the balance of the account. Today I received my payment
remittance back, and the billing representative stated that the payment
was rejected. Called TD Bank and was told that the account...
Complaint comments Comments Complaint country United States Complaint category Banks

TD Bank - Maine - Poor customer service and training

Posted: 2013-09-30 by    Bring back excellent customer service!
Complaint Rating:  0 % with 0 votes
Went to my local branch of TD Bank (Augusta) to get counter checks to pay a security deposit and current and future rent. Post-dated 2 of the checks to meet the agreed rental terms. Asked the teller if for any reason the receptionist at my rental company's office got the checks mixed up if they would be honored before the date due she said NO. Dropped the checks off. Two weeks later my payroll check, which is direct deposited is shown as in pending status well past the point of clearing, as I now have to to expect from TD Bank, there are the post-dated checks. One which is dated for 3 weeks...
Complaint comments Comments Complaint country United States, Maine Complaint category Banks

TD Bank - Massachusetts, Worcester - Customer Support

Posted: 2013-08-21 by    David Hutchins
Complaint Rating:  0 % with 0 votes
I woke up this morning to a voicemail asking to call the store, and no further information. I called, and spoke to a representative who said he would go get the person I needed since she was not currently busy. He wound up transferring my call to a blank line so I was waiting there for 2 hours before I hung up. I called back, not in the best mood for good reason, and the same guy picked up, and told me I was in the wrong for being upset. Finally, after arguing with that know-nothing, I wound up on the phone with the lady I needed to speak with. She just wanted to confirm my email address. She could...
Complaint comments Comments Complaint country United States, Massachusetts, Worcester Complaint category Banks

TD Bank - New Jersey, Moorestown - FEE OVERDRAFT

Posted: 2013-07-28 by    JANET CRUZ
Complaint Rating:  0 % with 0 votes
WATCH OUT FOR TD BANK THEM RUDE PEOPLE THAT WORK THEY NEEDS TO BE RETRAIN THEY CHARGE ME 8 OVERDRAWN 8 FEE OF 35$ FROM JULY 1ST 2013 TIL JULY 27TH 2013, SO I ADVICE PEOPLE OUT NOT TO BANK WITH THEN ......
Complaint comments Comments Complaint country United States, New Jersey, Moorestown Complaint category Banks

TD Bank - New Jersey, Tinton Falls - Quicken Bill Pay

Posted: 2013-07-10 by    NJTraveler
Complaint Rating:  100 % with 1 votes
I've been with TD Bank for 10 years. I use Quicken to pay my bills. In May TD Bank decided to block Quicken access in favor of their bill pay, which just doesn't work for me. I have 3 checking accounts and one savings account.

- It doesn't show my FUTURE balance, so I have to re-enter in Quicken to determine how much money I need to provide in each account
- It doesn't track my expense categories (for taxes), Quicken does.
- Since I have to continue to use Quicken to track expenses, I have to re-enter all transactions in Quicken (2nd time is undesired...
Complaint comments Comments Complaint country United States, New Jersey, Tinton Falls Complaint category Banks

TD Bank - Florida - Obtaining mortgage

Posted: 2013-07-03 by    pat swing
Complaint Rating:  0 % with 0 votes
I am trying to obtain a Mortgage from TD bank, and on my CLOSING DATE, now they want to call my employer to verify I still have a job. They already have verification of employment papers, stating my changes of continued employement are excellent, but I guess that is not good enough. We have a 2 hour drive (as we are on vacation) to get to this closing, not including the time it takers to get the certified check, but now they want this. They are incompetent and cannot do their job. ... have had to e-mail documents several times to the processor, but somehow they keep getting lost. TOTAL INCOMPETENCE!!!....
Complaint comments Comments Complaint country United States, Florida Complaint category Banks

TD Bank - Mortgages

Posted: 2013-06-03 by    Unsatisfied Customers for Life
Complaint Rating:  100 % with 3 votes
TD Bank lacks professionalism and the staff lacks experience. The personnel is incompetent and are non caring. They do not knw how to process loans....
Complaint comments Comments Complaint country United States Complaint category Loans

TD Bank - New Jersey - Poor customer service

Posted: 2013-05-09 by    Bert Wiedemier
Complaint Rating:  0 % with 0 votes
Back in early January, 2013, I called the bank to stop a payment on a check made to an auto loan, I feared the check had been lost in the mail over the Holidays, and gave them the check number, they processed the stop payment and charged me the fee, which I had absolutely no problem with. I expected it. Last week, I paid this months bill to the auto loan on the telephone authorizing the money to be taken out of the checking account, and the bank stopped the withdrawl saying there was a stop payment issued, even though they had allowed the withdrawl in January, February, March and April. I immediately...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Banks

TD Bank - North Carolina, Spruce Pine - OverDraft Fees!!!!

Posted: 2013-04-12 by    enough enough!
Complaint Rating:  100 % with 3 votes
Deposited my check after 2:00 aware that i could not use my funds (was told i could only use 100.00 for that day only) until the following day, so I did as told. I checked online that night and i was still in good standing. The next morning around 11:00 i checked online banking and to my surprise I was over drafted $170.00!! I called the bank. They did not seem to care. I did not fully understand what was going on and what happened to my money. Before i knew it my overdraft fees was out of control. I decided to pay off my overdraft fees even though i know I was robbed by TD Bank. I plan on closing...
Complaint comments Comments Complaint country United States, North Carolina, Spruce Pine Complaint category Banks

TD Bank - Maine, Bangor - OVERDRAFT FEES

Posted: 2013-04-10 by    SOMEONE GET SOME BRAINS AT TD BANK
Complaint Rating:  50 % with 2 votes
I WENT INTO TD BANK THIS MORINING WITH MY SON. HE HAD AN OVERDRAFT FEE OF $140.OO. ON ACCOUNT HISTORY IT WAS A POSITIVE BALANCE AND SHOWED NO RETURNS ALL FOR 4/8/13. THE OVERDRAFT FEE WAS DATED 4/9/2013. THOUGHT I HAD IT RESOVLED WITH THE BANK TO 0 BALANCE SO WE COULD CLOSE THE ACCOUNT. HE HAD ONE ITEM PENDING SO COULD NOT CLOSE THE ACCOUNT THIS MORNING. GOT A CALL FROM MY SON WHO WENT ONTO HIS ACCOUNT AND THERE WAS ANOTHER $175.00 OVER DRAFTS FEES LISTED WITH NO NEW INCOMING DEBITS. WHAT THEY DID WAS PUT THE 4/9/2013 FEE OF $140.OO PAID FIRST AND THEN THE PENDING AMOUNTS LISTED THAT WAS ALREADY...
Complaint comments Comments Complaint country United States, Maine, Bangor Complaint category Banks

TD Bank - New Jersey, Somerville - America's most INCONVENIENT bank

Posted: 2013-03-12 by    Jerseymylove
Complaint Rating:  0 % with 0 votes
Took repeated visits to the bank and multiple phone calls, wasted a lot of time on the phone trying to get these dumbos to change one savings account to another type, and they still haven't done it. This is one of the worst banks I have seen. I should have heeded my alarm bells when I opened the account a few months ago, they did it fast but made a typo in my wife's name, the agent said, oops, I cannot correct it on the spot, we should have walked away right then and there but didn't (I had to spend time on the phone later and we had to come back in person because of the dumbo). I...
Complaint comments Comments Complaint country United States, New Jersey, Somerville Complaint category Savings & Investments

TD Bank - Connecticut, Simsbury - Refinancing

Posted: 2013-02-20 by    dymersky
Complaint Rating:  0 % with 0 votes
I am very upset with TD Bank processors!!! They are forever being out and
changing what they need from me! Now they say they can't do anything for
me unless I give them $10, 000 for refinance closing costs! Ridiculous!!! I really wanted a local bank to help me! I thought they were the answer!...
Complaint comments Comments Complaint country United States, Connecticut, Simsbury Complaint category Banks

TD Bank - Maine, Houlton - Shifty Accounting Causes Overdraft Fees

Posted: 2013-01-09 by    computertutor
Complaint Rating:  11 % with 9 votes
I have had both a business checking account and a personal checking account at TD Bank. I am ready to switch banks. Never in my lift have I had so many Overdrafts in my checking accounts as I have had from TD Bank. I realize now that a primary reason for this is that they maintain two separate sets of books; one they work from, and one that they share with customers on their website.

The online checking register will show checks deposited and available to use as soon as it has cleared; usually the next day. The set of books they maintain for themselves will not show the money as being...
Complaint comments Comments Complaint country United States, Maine, Houlton Complaint category Banks

TD Bank - New York, Hollis NY - money paid for safe deposit box,billed again

Posted: 2012-12-04 by    atiq qadri
Complaint Rating:  0 % with 0 votes
I am so upset on TD bank. I paid them my safe deposit box money a year ago on Jan 4th. They still have charge me after a year. After 3 months of opening the safe dep box acct and paying them money in advance, TD bank start sending me reminder notices that I did not pay them. I went to their branch 188-10 Hill side AVe, Hollis Ny Tel 718 464 2183, met with their officer Mr Ejaz who promised to resolve the case. After six months of visits and ph calls, the letters stopped. However, at the time of renewal again, I was charged last years fee as well. In oct and Nov 2012, I went to the branch 5 times....
Complaint comments Comments Complaint country United States, New York, Hollis NY Complaint category Banks

TD Bank - Check written out however never received amount

Posted: 2012-11-24 by    Aspine
Complaint Rating:  0 % with 0 votes
I deposited checks at the ATM and the amount in which was deposited P never received however, The money was taking out of my direct deposit account. My statement did show the deposits as well as the with draws as well as the full subtraction from my direct deposit account. I called and spoke to so many people about this problem. The results was that I was at fault and that I did receive the money in its full amount which there computer showed deposits, withdraws and all transaction, I was held accountable for my wrong doing but the majority of the money that was incorrectly subtracted from my account...
Complaint comments Comments Complaint country United States Complaint category Banks

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