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Super 8 Motel Complaints & Reviews

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Super 8 Motel - Feces on the Sheet, and bug spray fumes in the room.

Posted: 2014-06-02 by    Wendy44
Complaint Rating:  0 % with 0 votes
Checked in to the Motel, no one was in the Motel, and we were given a room in the back of the hotel by the pool. The pool was filthy and it looked as if it had not been cleaned in months. We were in room 227, when we got ready to get comfortable I pulled back the sheet and the comforter only to find a ball of feces on the comforter and sheet. I was so upset I called down to the front desk and asked them to come to the room, I had to call them 3 times in order for someone to come to the room and when they got there they were really unconcerned about the whole matter. They offered to give me another...
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - LIVE ROACHES

Posted: 2012-01-02 by    Paul_F
Complaint Rating:  0 % with 0 votes
Let me start by saying I have stayed at several Super 8's, Days inn’s, Ramada’s Microtels Travelodges and over the years and have generally had good experiences. But this time I had an option of staying at your motel or the casino directly next door.
Because of my previous experience with your chain, always being clean and well kept I opted for the value of this hotel. Here’s what happened .
We arrived around 4 pm .
I checked us in and informed the desk staff that I would pay cash for the stay . He stated that my credit card would not be billed until...
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - Missouri, Liberty - No Refund

Posted: 2011-12-30 by    Super 8 Motel in Liberty, Mo.=Unsanitary
Complaint Rating:  100 % with 2 votes
We paid for at room before seeing it. We packed our bags in from our vehicles to room. We couldn't find an outlet for our cell phone charger so we plugged it in in bathroom and noticed that the stool and tub were dirty. I also began itching after only being in the room momentarily. We grabbed our bags and headed downstairs. We told the owner that we were not staying there. He asked for our receipt and wouldn't give it back to us or a refund. I continued to itch all the way home. I believe the room had fleas or bed bugs. We paid $52.00 for Nothing!...
Complaint comments Comments Complaint country United States, Missouri, Liberty Complaint category Hotels

Super 8 Motel - Never again

Posted: 2011-12-19 by    Margaret June
Complaint Rating:  0 % with 0 votes
We stopped at the Bishop, Ca Super 8 on 10/11/11 to spend one night. it was not a planned stop but we were too tired. the woman at the desk was so unfriendly that we almost left, but just didn’t have the energy. the next morning I sent my husband in to return the door keys and had him ask if there was a senior discount of any kind. He came out and told me the woman was so mean, and he never says that about anybody. we have stayed at many Super 8 motels and liked time but we will never stay at this one again. We go through there once a year to visit friends.

the people at the...
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - Ohio, Mason - Charging us for rooms we didn't use

Posted: 2011-11-18 by    Angry Guest!
Complaint Rating:  0 % with 0 votes
I was getting married and wanted to reserve a few hotel rooms for family flying in from out of town. We weren't sure how many were coming so we just reserved a block of rooms. The lady at the desk asked for my credit card, which made me nervous at first but I asked her if my card would be charged under any condition if the reservations weren't actually used. She said no, they just need it in case people do show up and stay but don't pay. I was very clear that I wanted to just hold them and not book them, and I even asked if no one decided to come did I need to call back and cancel...
Complaint comments Comments Complaint country United States, Ohio, Mason Complaint category Hotels

Super 8 Motel - Minnesota, Becker - Gave out room number

Posted: 2011-10-30 by    dynagirl123
Complaint Rating:  0 % with 0 votes
Front desk gave out my address, guest info, room number to a jelous women looking for her husband, She came up to my room, pounded on door, i opened it and she hit me in the face. I was there with my husband, and it was five in the morning. The front desk lady said that the women said it was an emergency and the women had a black eye, so she thought she better let her no what room i was in. The front desk lady took her drivers license until she was done and gave it back to her....
Complaint comments Comments Complaint country United States, Minnesota, Becker Complaint category Hotels

Super 8 Motel - HIRING

Posted: 2011-07-19 by    super 8 motel
Complaint Rating:  0 % with 0 votes
ONOWER FOR THAT MOTEL HIRE PEOPLE FOR HOUSEKEEPING FOR WEEK AND FIRE THEM AS SOON SHE FIND SOMEBUDY ALSE FOR LESS MONEY SHE FIRE AT LEAST 7 PEOPLE IN 2 MONTH AND THE OWNER TAKES ALL THE TIP FROM THE ROOM...
Complaint comments Comments Complaint country United States Complaint category Employers

Super 8 Motel - Stay away

Posted: 2011-07-12 by    cuubins
Complaint Rating:  0 % with 0 votes
I was denied a room unpon arrival at the Super 8 Motel in Grand Junction, Colorado. Many rooms were in fact available and full standard identification was provided even including a Super 8 Rewards Club member card and an AAA Member card. All normal and usual methods of payment were offered including credit cards and travelers checks. The desk clerk however refused to provide a room and refused to provide a reason for this action.

Multiple formal written complaints have been made to both Super 8 management and to the franchise owner, the Feeley Family Limited Partnership. Both the...
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - They cause you to lose business and then blame it on you

Posted: 2011-06-30 by    Kukes
Complaint Rating:  0 % with 0 votes
I am a V.I.P. member for Super 8 hotels. I travel very frequently for business. My last three experiences at Super Eights have been terrible. In all three cases, I have not received my wakeup call. In all three cases, this has cost me business. When I report this and ask for a discount or a free room due to their neglegence, they give me excuses. They tell me how their system doesn't always work. They tell me 'that is why they put alarm clocks in the room.' When I ask why this wasn't told to me when I asked for a wake-up call, they respond by telling me that 'I should be...
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - Bad Hotels, horrible service

Posted: 2011-05-12 by    William
Complaint Rating:  100 % with 1 votes
I am a V.I.P. member for Super 8 hotels. I travel very frequently for business. My last three experiences at Super Eights have been terrible. In all three cases, I have not received my wakeup call. In all three cases, this has cost me business. When I report this and ask for a discount or a free room due to their neglegence, they give me excuses. They tell me how their system doesn't always work. They tell me 'that is why they put alarm clocks in the room.' When I ask why this wasn't told to me when I asked for a wake-up call, they respond by telling me that 'I should be...
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - Overcharges

Posted: 2011-05-06 by    Nily Margalit
Complaint Rating:  0 % with 0 votes
I stayed at the motel at the 5-6 of September 2008, but they only charged my credit card at January 2009. The order was made at their website, and when I arrived they signed me on a registration form stating that the room rates are 59$ + taxes for the 5th of september, and 89$ + taxes for the 6th, with a total estimated amount of 170.24$.
When they finally charged my credit card (as stated above) the amount was 215.44$, and when I asked for clarifications they sent me the form I signed and a detailed "folio" where the room rate for the 6th of september was 129$ instead of 89$.
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - Super 8 Motel

Posted: 2011-04-09 by    Erinye
Complaint Rating:  0 % with 0 votes
I was denied a room upon arrival at the Super 8 Motel at 728 Horizon Drive in Grand Junction, Colorado. Many rooms were in fact available and full standard identification was provided even including an AAA member card and a Super 8 Rewards Club member card. All normal and usual methods of payment were offered including credit cards and travelers checks. The desk clerk however refused to provide a room and refused to provide a reason for this action.

Multiple formal written complaints have been made to both Super 8 management and the franchise owner, the Feeley Family Limited Partnership....
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - Colorado, Grand Junction - Unjustified Room Denial

Posted: 2011-04-05 by    Erinye
Complaint Rating:  0 % with 0 votes
I was denied a room upon arrival at the motel. Many rooms were in fact available and full standard identification was provided even including an AAA member card and a Super 8 Rewards Club member card. All normal and usual methods of payment were offered including credit cards and travelers checks. The desk clerk however refused to provide a room and refused to provide a reason for this action.

Multiple formal written complaints have been made to both Super 8 management and the franchise owner, the Feeley Family Limited Partnership. Both the company and the owner have refused to provide...
Complaint comments Comments Complaint country United States, Colorado, Grand Junction Complaint category Hotels

Super 8 Motel - Maryland, Gaithersburg - Dirty Motel, Greedy Owners

Posted:    FearTheSmiley
Complaint Rating:  0 % with 0 votes
We were forced to stay at this hotel because of power outages due to heavy summer rain storms in our town twice in one week. The Pakistani people that own this motel are very greedy.

The Pakistani people who run this hotel were very rude to everyone not to mention greedy. This hotel is primarily used for prostitution and they know it. My husband went in to make the reservation and while in line, noticed severy dirty and seemy couples reserving rooms. The clerk asked, "how many people staying?" and charged PER PERSON PER ROOM!!! When my husband got to the counter he said...
Complaint comments Comments Complaint country United States, Maryland, Gaithersburg Complaint category Hotels

Super 8 Motel - Asked to clean loo

Posted:    Samuel
Complaint Rating:  0 % with 0 votes
We stayed at the Super 8 Motel in St. Ignace, MI on Sept 4 & 5, 2010 (Labor day weekend).

The toilet got clogged and we notified the front desk in the morning of Sept 5, 2010 before we left for the day. Upon our return in the evening, the toilet was still not fixed. I went to the front desk and instead of an apology for the delay, the lady handed me a plunger to go fix it myself.

I told her I would rather not do it myself. I mentioned that I had notified them in the morning and that I am not willing to fix toilets during my vacation. Her answer was "Geez, I will...
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - Tennessee, Knoxville - poor service

Posted:    sandraburkel
Complaint Rating:  0 % with 0 votes
Very rude desk clerk. I was at the motel on friday nite 10-15 and he was very rude to a lady who just wanted an extra cup for the room. He told her that the syrofaom cup for coffee in the office were only for employee and she could not have one. When i came in for breakfast the next morning, i saw that these were the cups used for the guest everyday. So he just lied to the lady. Also my husband stood outside of the office for 40 mins to use the computer and he would not let him use it. This made him very angry because he needed to get some work done and the computer is actually for guests, i thought....
Complaint comments Comments Complaint country United States, Tennessee, Knoxville Complaint category Hotels

Super 8 Motel - Oklahoma, Elk City - Sub Standard, dirty, moldy

Posted:    DAVIDMBATTEN
Complaint Rating:  0 % with 0 votes
1. Situated to an all night next "Gentleman's Club" and a 24 hour truck stop.
2.Evening attendant outside talking with 6 to 8 men from "Gentlemen's Club"; no one to check me in; phone in office ringing off the hook.
3. After check in she was back outside flirting with the men
4. Black mold on bathroom ceiling; no bathroom ventilation
5. Carpets stained. I had to spray with Febreze
6. Noisy; my pet woke me up because he was scared at 4am
7. Slept in my clothes, bed seemed dirty
8. Even after driving 10 hours, only slept...
Complaint comments Comments Complaint country United States, Oklahoma, Elk City Complaint category Hotels

Super 8 Motel - Colorado, Fountain - Attacked by a guest dog

Posted:    Garsten
Complaint Rating:  0 % with 0 votes
Some Super 8 Motels allow pets but although I myself am a pet owner I wonder if I am the only person who thinks this policy is not a good one, the following is what happened.

I have not been financially able to take my family on any type of vacation in over 13 years so when me and my wife saved enough we decided to take our family to Colorado. We chose Super 8 because we have stayed with them before but this time it became a nightmare.
The second day of our trip in the late afternoon we had come back from visiting some sights in Colorado Springs, when walking out of our room...
Complaint comments Comments Complaint country United States, Colorado, Fountain Complaint category Hotels

Super 8 Motel - Bad customer service and dirty rooms

Posted:    Marcel
Complaint Rating:  100 % with 2 votes
The stay at this hotel was a nightmare. The customer svc is terrible. Here's why:

Food on the floor next to the beds.

Food in the beds under the sheets.

Wake up call at 6AM that was not asked for.

The bathroom door swung both ways and would not close. You could see in bathroom.

The a/c only worked on high. The buttons were broken off.

The card key had to keep being recharged. Made multiple trips to the front desk.

After all of this, I was informed I would be given 50% off of next stay if...
Complaint comments Comments Complaint country United States Complaint category Hotels

Super 8 Motel - cleanliness

Posted:    B Thompson
Complaint Rating:  0 % with 0 votes
Don't think the bathroom had been cleaned after the previous guest. 1 towel, none of the little bottles of stuff except for 1 ( that tells me no one replaced anything) The toilet was filthy and had dried crap on the lid. The door dead bolt didn't even fit the striker, so you know this was not a new problem. Someone down the hall was trying to make their dead bolt work, also.

Have always stayed at Super 8 so didn't think it was necessary to check the room before renting. Not sure we will stay with them again, especially in Pendleton....
Complaint comments Comments Complaint country United States Complaint category Hotels

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