logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Kirby Vacuums
Kirby sales tactics solution
2. (6 mins ago)
DVDpearl
They tell fake promises and excuses
3. (28 mins ago)
AliExpress.com - Alibaba.com
Buyer Protection "Escrow" Service is a Scam
4. (36 mins ago)
STC
deactivate sp24092
5. (36 mins ago)
Survivinginfidelity.com
Bad ad careless people

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Spirit Airlines Complaints & Reviews

Sort by: Date | Popularity

Spirit Airlines - flight delayed 2 hours them moved back to original time

Posted: 2014-07-02 by    Cindy R Ft Lauderdale, FL
Complaint Rating:  0 % with 0 votes
We flew Spirit out of Las Vegas on 6/28/14. The original scheduled flight time was 11:20 pm. When we printed boarding passes that morning we were advised there was a 1 hour delay. We kept checking throughout the day to see if there would be any further delays, and later that afternoon the website said there was an update and the delay was then 1 hr 45 min, departing at 12:55 am. We continued to check, the last time in the middle of dinner around 9:45 pm. The website then showed the flight changed back to the original departure time of 11:20 pm. We had to run out of dinner, return rental cars without...
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - Customer service

Posted: 2014-06-27 by    Rene m
Complaint Rating:  0 % with 0 votes
I am not happy to read that these horrible situations happened to others. Although, I now know that they it's not just my family that this airline was cruel and heartless to.

Amongst many negative posts found on the major social media sites, I have read posts stating how horribly Spirit has treated those serving our country in the armed forces who had missed their connection to a Spirit flight due, to no fault of their own, as well as those who have had to reschedule their flights due to a sudden death in the family. This just confirmed that I am not the only person this airline...
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - My tickets sold out before I checked in

Posted: 2014-05-31 by    LiliL
Complaint Rating:  0 % with 0 votes
My husband and me came to check in the bags, and they let us check in the bags and go to the gates even though they sold our tickets to another passengers before we came there!!! That means that they assigned us nonexisiting seats! We have heard about this later form the check in agent and a supervisor.

When we came to the gate they told us to wait to be called in the plane although it was 10 minutes prior to departure. That was very strange. A few minutes later they let in a passenger that came after us! We asked to let us in the plane ( it was a few minutes before the flight departure...
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - Free Spirit Miles

Posted: 2014-01-13 by    LM Massey
Complaint Rating:  0 % with 0 votes
I have been a Free Spirit member since 2007. This past December 2013 I went on their website to check my miles it said I had 53, 293 miles with 0 miles to expire. When I started with them they used Barclay Bank and your miles DID NOT expire. Since then they have changed to Bank of America, I have learned this month January 2014 that they can now expire. To make a long story short when I checked my miles in December 2013 it was so I could tell two of my Grandchildren I was going to take them to the Dominican Republic which I did. When checking again in January 2014 I now have 0 miles. I have called...
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - One Bag In Two Places At Once

Posted: 2013-11-29 by    Income-less Full-time Student
Complaint Rating:  0 % with 0 votes
I recently flew with Spirit for the first time. When I checked-in for my return flight, I used a self-service monitor. I did not understand why it was asking me twice whether I had a bag with me, not realizing that one screen said check and the other carry-on. I was charged twice for a single bag. I thought $95 was rather high, but was concerned with getting through security on time for my flight. Once I got to the gate, I read my ticket, noticed this discrepancy, and informed the employee at the desk that I did not have a carry-on bag. She took me out of zone 1 (the carry-on bag passengers'...
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - Customer services

Posted: 2013-11-27 by    Bad Spirit on Spirit airlines
Complaint Rating:  0 % with 0 votes
While traveling on a long flight from Las Vegas to Philadelphia I was insulted by a flight attendant. The pilot put on the seatbelt sign about half way through the flight. He said it would likely remain on for the duration of the flight. About an hour later and after several passengers had gone before me I needed to use the rest room. I figured since many people had gone ahead of me I could go. I thought this would double as a great time to stretch my legs as well. When I got to the rest room in the front of the plane their were two attendants sitting next to the restroom. One of them said to me...
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - $9 Club Fare/Customer Service

Posted: 2013-11-01 by    Mike D314
Complaint Rating:  100 % with 1 votes
I signed up a few months ago for Spirit's $9 Club fare because I wanted to save more than $100 on a flight for my wife and I. After signing up for the promotion, I tried to book the flight (there were seats available and the flight was available for the $9 club promotion) and I could not book it through Spirit's Online system!! I then tried a couple more times in case I did something incorrectly and still couldn't do it. I then tried to CANCEL the $9 Club Fare promotion i just signed up for and I thought I had SUCCESSFULLY removed myself.

I am now getting a BILL from...
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - California, los angeles (LAX) - baggage charges, refreshment charges, treatment, waiting time for baggage transportation

Posted: 2013-09-03 by    Lydia Diaz
Complaint Rating:  0 % with 0 votes
My husband and I are disabled we were traveling with 1 wheel chair, walker and cane plus hand carrier baggages to board Spirit airlines. I can not believe the time we had to wait after check in for 1 hr. an attendant to come help us to the gate for boarding. There was no place to sit at the ticket lobby for my husband who is disable to sit down.We were already shocked to know how much we had to pay for check in baggage and carry on. It was not informed to us how much it cost. It's ourtageous the prices Spirit Airlines is charging comparing to other airlines. After the flight was also delayed...
Complaint comments Comments Complaint country United States, California, los angeles (LAX) Complaint category Airlines

Spirit Airlines - South Carolina, Myrtle Beach - Credit Card Program

Posted: 2013-07-26 by    Holz
Complaint Rating:  100 % with 2 votes
I am writing you to express my displeasure with your Credit Card and “Free Spirit” Mileage Program. On a flight from Chicago to Myrtle Beach the Stewardess began hawking the Credit Card (we already belonged to your $9 Fare Club). Our thinking it would be helpful if we could use it to purchase tickets to fly our daughter and grandchild down for Chicago for a visit. Before we could ask, someone else on the flight asked the same question. The stewardess response was “with this card you can buy a ticket for anyone flying anywhere. With that information we filled out and submitted the...
Complaint comments Comments Complaint country United States, South Carolina, Myrtle Beach Complaint category Airlines

Spirit Airlines - Stolen Eye Glasses

Posted: 2013-07-25 by    Charlydsgn
Complaint Rating:  0 % with 0 votes
I was on a night flight Saturday, July 20th on Spirit Airlines Flight 763 to Las Vegas, NV. Almost everyone on the plane was asleep or trying to sleep, including myself. When I wake up, I find that my eye glasses are stolen. I was sitting in an aisle seat and placed them hanging on the netted pocket in front of me. I reported the theft to one of the airline attendants and another came back to me with the nerve to tell me that "one of our staff members tells me you never came on the plane with any glasses on". This is just not true, I cannot see 2 feet in front of me without my glasses.
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - Illinois - Lost luggage ZERO ¡CCOUNTABILY

Posted: 2013-06-13 by    Chicago19
Complaint Rating:  100 % with 2 votes
y Chicago19 0 Votes HOW DO WE TAKE LEGAL ACTION ON THIS COMPANY?? THEY LOSE YOUR LUGGAGE AND
ACT LIKE ITS OUR PROBLEM THAT THEY LOST IT. WE HAD A FLIGHT FROM NY TO CHICAGO...NO CONNECTIONS AND THEY LOST THOUSANDS OF DOLLARS WORTH OF OUR PROPERTY WITH NO EXPLANATION. THEY ONLY COVER CLOTHING AND TOILETRIES...ARE YOU KIDDING ME. PEOPLE CARRY MORE THAN CLOTHING WHEN THEY TRAVEL, YOU SHOULD NOT BE AFRAID TO CARRY ANYTHING IMPORTANT IF PIECES OF SHIT COMPANIES LIKE SPIRIT COULD CARE LESS. EVERYTHING IS OUTSOURCED TO THE PHILLIPINES AND NO ONE TAKES RESPONSIBILITY. HAS ANYONE AT ALL GOTTEN ANY...
Complaint comments Comments Complaint country United States, Illinois Complaint category Airlines

Spirit Airlines - New Jersey - TSA Security

Posted: 2013-04-13 by    Kathy Caruso
Complaint Rating:  100 % with 1 votes
Departing on 3/19/13 at Atlantic City Airport with Spirit Airlines, this was our 3rd time only flying within 1 yr. Both my husband an I had back packs and a wrapped gift for my brother in laws birthday. Went though body xray an all ok. As our back packs & the wrapped gift & my purse were x-rayed, they stopped the machine an would not tell us why? 4 security officers keep looking at the screen and pointing at the screen, we asked what was going on ? No one would answer us, a TAS officer woman came over an tried to clam us down as we were getting upset & crying, cause no one would talk to us, We said...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Airlines

Spirit Airlines - Florida - I will never fly with Spirit again

Posted: 2013-04-08 by    I will never fly with Spirit again
Complaint Rating:  0 % with 0 votes
To Whom It May Concern,

I would like to let it be known about my first trip with Spirit Airlines. I am a very dissatisfied customer and never been treated so rudely and as if I’m incapable of following rules well. On my trip to Ft Lauderdale, FL I wanted to save some money so I decided to fly with Spirit Airlines. I purchased my ticket through CheapAir.com which I have used before but this time was not aware baggage was not included. I did my research to find out after paying $232.00 for a roundtrip ticket that it would be an additional fee for baggage. That was a little disturbing...
Complaint comments Comments Complaint country United States, Florida Complaint category Airlines

Spirit Airlines - New Jersey, Atlantic City - Horrible Experience/Service

Posted: 2013-04-08 by    glasserj
Complaint Rating:  100 % with 1 votes
I book a vacation using Spirit Airlines. I paid for big front seats. This was a special vacation with a friend who is not well and we were celebrating life. I booked 4 months in advance and paid for everything at that time. The day we left we printed our boarding passes and found out we were move to row 7. The airplanes are extremely small and the flight was horrible. No one could answer our question as to why we were moved and we were stuck with the seats if we were to go on vacation at all. This totally ruined our vacation. When I called customer service, they were awful and lied to me and did...
Complaint comments Comments Complaint country United States, New Jersey, Atlantic City Complaint category Airlines

Spirit Airlines - New York, New York - damaged luggage

Posted: 2013-03-11 by    anon628
Complaint Rating:  0 % with 0 votes
Flew Spirit Airlines on March 3, 2013. Spirit baggage handlers were heard under the plane throwing baggage on the plane. Lo and behold after I picked up my luggage from baggage carousel - the handle was ripped clear off my bag. I had a quality Travelpro luggage that is high quality. In all my flights never once have I had the handle ripped completely off the bag. If I hadn't heard them throwing the luggage around might've chalked it up to wear and tear. But this airline is careless and sloppy all around. I had flown them once before and had a less than stellar experience with agents giving...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Airlines

Spirit Airlines - Florida, Orlando - RIP OFF

Posted: 2013-02-28 by    PISSED A** FU**
Complaint Rating:  100 % with 1 votes
I BOOKED A FLIGHT THROUGH ORBITZ.COM, WHEN I TRIED TO CANCEL I HAD TO GO DIRECTLY THROUGH SPIRIT.COM. AS I CALLED THEY SAID THAT THERE IS A CANCELATION FEE OF $115.00 PLUS SOME EXTRA FEES, MIND YOU MY FLIGHT WAS ONLY $197.80.. I GOT A CREDIT OF $38.80 FOR A FUTURE FLIGHT BECAUSE THEY WONT EVEN RETURN IT BACK TO YOUR CREDIT CARD. THEY OVER CHARGE FOR YOUR LUGGAGE $30 EACHWAY, THEY CHARGE FOR YOUR SEAT SELECTION AND IF YOUR PURSE IS BIG THEY CHARGE THAT AS A CARRY ON WHICH IS $70. I WILL NEVER IN MY LIFE FLY WITH SUCH CROOKS. I DONT SEE HOW A COMPANY LIKE THIS IS STILL IN BUSINESS. AND THEY HAVE POOR...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Travel & Vacations

Spirit Airlines - Florida - Deceiptful Practices

Posted: 2013-02-26 by    Tazmanian momo
Complaint Rating:  0 % with 0 votes
This was the absolute worst airline experience ever. Beware of being duped and be prepared to spend a lot more $$ than what they advertise. I am a seasoned traveler and had never heard of Spirit, so why not give them a try ? Seats were smaller than normal, airflow was terrible and Sutter Wine! Yuck! Beware of this airline! Stupid is as stupid does! JetBlue please take me back!...
Complaint comments Comments Complaint country United States, Florida Complaint category Airlines

Spirit Airlines - cancelation policy

Posted: 2012-12-15 by    Rachel Shepard
Complaint Rating:  0 % with 0 votes
December 5 about 4pm pacific time I made a reservation on Spirit airlines.

I spoke with 4 of agents attempting to complete the reservation. In frustration, I cancelled the reservation.
I was informed by agent Roy that I could only receive credit toward another flight. I explained to the agent that I just this moment had made the reservation and so that needing to cancel 7 days in advance was rather impossible. Roy then spoke with his supervisor Diego to see if the regulations could be waved. Roy was advised that they would not return the money to my account but would give...
Complaint comments Comments Complaint country United States Complaint category Airlines

Spirit Airlines - Illinois - Scam!

Posted: 2012-12-13 by    LisaLBailey01
Complaint Rating:  100 % with 2 votes
Spirit Airlines is a complete scam. They get you to fly with them under the best fare, but when you go to check in you have to pay $18 to get an assigned seat, and pay $40 to CARRY on your own bag, and $38 to check on your bag. But if you pay and sign up for their $9 Club Fare program those items are $2 less expensive but they don't really allow you to cancel that program. If you try to do it on their website, there is no one to contact. They then notify you that you have to "MAIL" via snail mail in you intent to get out of that program or you will be charged for another year. Who...
Complaint comments Comments Complaint country United States, Illinois Complaint category Airlines

Spirit Airlines - Unacceptable Customer Service

Posted: 2012-12-04 by    Blake Janover
Complaint Rating:  100 % with 2 votes
Blake Janover
8 Royal Palm Way 202, Boca Raton FL
33432
(561) 953-1158

Spirit Airlines
http://www.spiritair.com
2800 Executive Way
Miramar, FL 33025
800.772.7117
Fax: (787) 253-3360


To Whom It May Concern,

I’m writing to report an incident that occurred on November 24th, 2012 for flight 142 from Santo Domingo, Dominican Republic to Fort Lauderdale, FL. I have always been a loyal patron of Spirit Airlines, but this recent incident, which involved lack of customer support and rude, unhelpful...
Complaint comments Comments Complaint country Dominican Republic Complaint category Airlines

Videos

Food Prices on the Rise

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?