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Lousy Customer Service! My experience with Sears Store and their customer service is extremely negative. After ordering an item from the Waterloo, Iowa store I received extremely poor service after attempting to cancel a special order item that was not delivered to the store by the expected...

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Sears has got to be the worst run company and have the worst customer service department. I purchased a dishwasher from them and have pages and pages of notes to myself on how I arranged for delivery, arranged for installation (separate from delivery), and arranged for repair. The unit was installed...

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Morons. They screwed up my appointments twice, and this is to return and fix something they didn't get correct in the first place!

Also, they wanted to charge me over 100 dollars to fix my disposal - BY PUTTING HIS HAND IN AND FEELING AROUND FOR PIECED OF PLASTIC THAT FELL...

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Brand new heat pump installed by Sears on Friday is not working. Men from their subcontractor, Triad Heating and Air left at 3:30 on Friday without turning air back on and said they would be back Monday to finish the job. It is the middle of July and in the 90's. They also left all the...

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Sears has just introduced a new maternity line that does not carry plus size maternity. Their previous line of maternity clothing extended to 3x. So, as America gets larger and larger, Sears decides that they will not service this population of women. There are SO FEW places that offer plus...

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My son purchase a television and maintenance agreement from Sears. Why Sears? Because the salesclerk told him that if he was hesitant in making the purchase, no problem, he could return it in 30 days for a refund. Signs are everywhere about satisfaction guaranteed. There are signs nowhere about...

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Sears was to be here between 8am-12noon. Nobody called. I had to call and then the technician called saying we are next on the list. Its 4:30pm and no call. I spoke to a manager from sears and told him I was going to record this conversation. He told me if I do that he can’t talk to me!!...

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Do not buy from Sears as in their washers and dryers (Kenmore) as they suck, $4000.00 in these units turn your white clothing into chocolaty clothing with like coffee looking stains all over them as it is from the themselves and they ruined about $5000.00 in Abercrombie clothing and they refuse...

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I have a warrantee for my refrigerator that I purchased with Sears. I called on Thursday (07/03/08) only to find out that the warrantee expired and that I would have to wait 30 days for the paperwork to come in the mail to renew my contract. Now my refigerator is not working and I will have...

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I anticipated a pleasant day at Sears in Laguna Hills, but a rude employee threatened to call the "security" police because I had my sweet golden retriever with me.

I didn't see a "NO Pets" sign on the entry door. (She's welcome at Macy's and...