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Sears Complaints Sorted by Popularity

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Sears

Posted: 2007-01-04 by Pissed [send email]
Keep getting calls all week!
Complaint Rating:  97 % with 32 votes
I keep getting calls all week from the same number 1-519-346-2518. They don't say which company they are from, but give the option of removing yourself from their list by calling 1-866-449-4430.

By doing a search of that number I found out people all over are getting these...
Comments Canada Unsolicited Phone Calls

Sears

Posted: 2006-10-03 by Judy [send email]
No such thing as sears customer service
Complaint Rating:  96 % with 24 votes
Sears company---hard to find which corporate headquarters is relevant and their phone number

In June/July 2005 I purchased 4 sears appliances (built a new home). I have had several problems. I will list them below, in the order they occurred.

1. From a Sears retail...
Comments United States Products & Services

Sears

Posted: 2008-06-01 by eliz. [send email]
Terrible service on website, phone, and appliance scheduling
Complaint Rating:  100 % with 5 votes
1. Phone Service Complaint, 2. Website Complaint, 3. Garden Tractor Complaint, 4. Scheduling Repair Complaint - 8 hour window!! Sear Lawn Tractor purchased July 2007. Put together incorrectly, returned and brought a new one. Purchased their warranty plan. 8 hour window for a repair call, 3 weeks...
Comments United States Home & Garden

Sears

Posted: 2007-09-22 by james funk [send email]
Warranty scam!
Complaint Rating:  100 % with 5 votes
I purchased a ge washer from sears with a 5 year warranty. It broke 6 months later took the 3 weeks to repair. it then broke 7 weeks later, technician came out and said we must have abused the washer, it will cost me $2500 to fix it!!?? this when there is a 5 year warranty! Bottom line if you...
Comments United States Department Stores

Sears

Posted: 2007-08-17 by D. Lehman [send email]
Poor service!
Complaint Rating:  75 % with 4 votes
Our Kenmore front load washer stopped washing and spinning. It works great as long as there are no clothes in it. The repairman came yesterday as scheduled and changed the speed control board. I asked him how he came up with his diagnosis, (like what meter or other testing tool did he use?)...
Comments United States Appliances

Sears

Posted: 2007-06-11 by The Morgenthiens [send email]
What happened to Sears service!
Complaint Rating:  100 % with 3 votes
What happened to "SEARS"?

I have an elderly friend who has a service contract with SEARS for her refrigerator. Last month it stopped working. She lost all her perishables, then it took them 5 days to come and fix it. Less than a month later it broke again, this was last...
Comments United States Department Stores

Sears

Posted: 2007-02-23 by Cory Fausett [send email]
Being cheated and taken complete advantage of!
Complaint Rating:  67 % with 6 votes
To Whom It May Concern:

I’m writing this letter in frustration and in hopes of showing the public how some Big Companies treat an average person who wants to just live a normal happy healthy life and to pay his debts. I’m talking about Sears who in recent times started...
Comments United States Products & Services

Sears

Posted: 2008-02-29 by V Hamilton [send email]
Unauthorized repair!
Complaint Rating:  0 % with 0 votes
Repair man came out to repair a 6 1/2 year old electric dryer. When I scheduled the repair on the internet, the email verification stated that the repair man would go over the charges with me. I had my husbands caretaker at home with my husband when he arrived. The repairman came in, went...
Comments United States Appliances

Sears

Posted: 2006-08-30 by Pamela [send email]
Kenmore Refridgerator. Extremely poor customer service
Complaint Rating:  100 % with 3 votes
I purchased a Kenmore refridgerator from the bottom listed store, in Feb of 2006. I have only had the appliance for less than 6 months. I went out of town for two days, and arrived back home on 7-6-06, to find that my refridgerator had caught on fire!

I called the store where...
Comments United States Consumer Electronics

Sears

Posted: 2006-08-09 by Stang [send email]
Kenmore gas range
Complaint Rating:  0 % with 0 votes
We have been through two Kenmore ranges in the last five years. The first last less then 9 months. The last longer with the same problem as the first where the oven would sometimes ignite and sometimes not. More often then that it didn’t but since all they did at Sears was just replace...
Comments United States Products & Services
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