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Scotts Lawn Service Complaints & Reviews

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Scotts Lawn Service - Sales people not giving correct info to lure customers in for their services

Posted: 2014-03-22 by    Mrs. Jo Jo
Complaint Rating:  0 % with 0 votes
Serviceman and Salesman contacted us many times about their lawn service. Each time we told him that their services were too expensive. The other companies who had given us bids were much cheaper than his. After several conversations with him, he told us that he would give a plan for five app for $33.00 plus tax if we would let him do the service. We agreed to the $33 plus tax deal. He told us he would get this set up through their office and would begin the service ASAP. On 3-21-14, their tech treated our lawn. He left an invoice for $66.00 due immediately. I called the local company and reported...
Complaint comments Comments Complaint country United States Complaint category Other

Scotts Lawn Service - Texas, Houston - Service

Posted: 2013-05-23 by    Not Scotts
Complaint Rating:  100 % with 3 votes
I had given instruction to Scotts that I needed advance notice of when they planned to perform service as I need to put my dog up so they can gain access to the back yard. The back yard is the majority of my property. Needless to say they came without notice serviced the front yard and never serviced the backyard. I contacting them immediately that I was not going to pay until they performed the whole service and I needed notice of when they would be there. After many phone calls, the best they could do was give me prior day notice but could not committ to a window of time, hence my dog would be...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Home & Garden

Scotts Lawn Service - Florida, Fort Myers - Billed for no service

Posted: 2012-12-12 by    David Chaves
Complaint Rating:  100 % with 1 votes
Billed for service that was not performed. Have talked to manager, (Chris) he has told me the service person has talked to me about the service.I have not heard a word form George the service person. I was told today on 12/12/12 that George talked to me last week that is impossible i was in California last week. He keeps telling his manager Chris that he has talked to me several times that is a LIE. I feel Scotts has ripped me off for $45.00 Dollars.I will never do service with Scott's again and let my neighbor's know what a rip-off they are.

David Chaves...
Complaint comments Comments Complaint country United States, Florida, Fort Myers Complaint category Home & Garden

Scotts Lawn Service - Scotts Lawn Services Advertisement is a lie

Posted: 2012-10-24 by    Sineg
Complaint Rating:  100 % with 1 votes
Received a mailing with an advertisement of free lawn analysis. Requested this service online. I received a call from Scotts representative in Elgin IL and was asked if I want any paid services. I said that I want FREE LAWN ANALYSIS as advertised. They told me that it takes up to 2 weeks to send somebody out. And that if I am not home, they will leave analysis at my doorsteps.

Nobody showed up. I have a live-in babysitter who is around the house all the time. Called them back after 2 weeks. Was offered paid services again. When I asked them about free lawn analysis, they told me that...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Scotts Lawn Service - they are supposed to come when I am home, they have times, but came when I wasnt home, n did half my yard not enitre yard

Posted: 2012-08-16 by    unhappie
Complaint Rating:  100 % with 3 votes
When I called them to do my yard again this yr, *after a cpl yrs ago I was a little late on a payment, but it was made, they never came back out or called to finish my yard for the yr, but I thought I would try them one more time...I'm sorry I did now...these people DO NOT DO WHAT THEY ARE ASKED. They have the times when to come to my home, they came when I wasnt home, n cant do the backyard unless I am home...I have called for 2 days for a return call, which they haven't even gave me the decency of...They also sprayed for grubs, WHICH I NEVER AGREED TOO., THEN CHARGED ME 41.00 FOR A TINY...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Scotts Lawn Service - Michigan, Wixom - Billing for unauthorized services

Posted: 2012-06-25 by    PPP2012
Complaint Rating:  50 % with 4 votes
I had a lawn service from Scotts Lawn service in 2011. I was not satisfied with the service as lack of proper sevice distroyed my lawn. During winter of 2011, Scotts lawn service sent me an offer for 2012. However, I did not renew my service. In spring of this year, without my authorization, they provided a fertilizer service at my home. I consider that tresspassing as I had not authorized any service. I called them and informed them that I have not renewed my service and stop any further services at my home. I also informed them that I will not be paying for that service as I had not authorized...
Complaint comments Comments Complaint country United States, Michigan, Wixom Complaint category Home & Garden

Scotts Lawn Service - Texas, Houston - Misleading the customers and cheating

Posted: 2012-06-14 by    A victim in texas
Complaint Rating:  83 % with 6 votes
Hi Customers;
Please don't ever believe this company. The reps of this company don't have any idea of what they are telling. They don't know more details of the grass. They just needs the money from the people. I am a victim. I don't want to give my details. Please please don't ever let this people ie I mean Scotts lawn service people don't ever let them to your home. You will be losing your money. They say in words they will treat all type of grass weeds and all. Please don't ever believe them. They don't take care of the customer satisfaction.
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Nature & Environment

Scotts Lawn Service - Texas - Lawn care

Posted: 2012-04-30 by    silverone1
Complaint Rating:  100 % with 2 votes
I am very dissatisfied with Scotts Lawn Service. When they treated my trees and shrubs, wherever the solution hit the grass between and around trees and shrubs, the solution killed the grass. I now have trails aroung the yard with dead grass. I really find it had to believe in quality service when they are usually here for normally 10 to 15 minutes and either treat the whole yard or do a tree and shrub servicing.
And then charge $70.00 for this 15 minutes of work. I think it is a total rip-off. Needless to say, I have cancelled this service and will never recommend this company to anyone....
Complaint comments Comments Complaint country United States, Texas Complaint category Home & Garden

Scotts Lawn Service - Florida, Saint Cloud - Worst Service ever

Posted: 2012-04-10 by    jmo314
Complaint Rating:  100 % with 1 votes
I paid a lot of money for my service. I paid 43 a month plus the initial fee for the first big treatment. I had just had new sod put on and had Scott's Lawn Service treat my grass. I never so many weeds, dry spots and fire ant piles in my life. I questioned them about it and they always had an excuse or it was my fault. Either I watered too much or to little and the dry spots were because I have a tree that's giving the grass shade mind you mostly everyone in my neighborhood has trees in their front lawn and their grass looks great. The weeds never died they grew like crazy. They told...
Complaint comments Comments Complaint country United States, Florida, Saint Cloud Complaint category Home & Garden

Scotts Lawn Service - Employees Servicing Customers

Posted: 2011-12-30 by    otherguy
Complaint Rating:  75 % with 8 votes
As a former employee of Scotts Lawn Service I would be gravely concerned of not only their services but what kind of employees they have on the job. Let me go in to more detail of employee’s histories and in which several are still employed at Scotts.
• Lets start with the 2 employees ( lawn techs) that sub sequentially failed their drug
Tests. Of these 2 employees I currently still works at Scotts. Both employees purchased a home
Drug test as they were told of the upcoming drug test in which they also took a supplement to
Try beating the test. Needles to say...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Scotts Lawn Service - Connecticut - BAD SERVICE

Posted: 2011-10-13 by    BobSz
Complaint Rating:  0 % with 0 votes
Customer for over 4 years and am sick of the quality of service and scams this place runs. My lawn is full of broad leaf weeds in the month of Sept, at the end of the season when these weeds should have been killed back in June. I paid for Gub control and got grubs in late Aug, looked and seen they did the GrubX preventer that same month, when it should have been done in may-june like I paid for. Now the label says (that they must follow by law) as a preventer it needs to go down before grubs are active and at that time they should have used a curative product. I had insect damage over the summer...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Products & Services

Scotts Lawn Service - Missouri, Bridgeton - Terrible Service

Posted: 2011-08-17 by    HearMyVoice
Complaint Rating:  100 % with 1 votes
We are thoroughly dissatisfied with the services rendered by Scotts Lawn Service in St. Louis, Missouri. I will grant, up front, that the last two years have been challenging years for lawns and gardens. That said, I have never had worse service from a lawn care company that I did with Scotts. Treatments were applied late, requests for treatments took 3-4 weeks after reminder calls, and some treatments were applied during heat conditions that are not recommended. The funny thing was we had a customer satisfaction representative from Scotts come by and he not only agreed with our problems but also...
Complaint comments Comments Complaint country United States, Missouri, Bridgeton Complaint category Home & Garden

Scotts Lawn Service - Pennsylvania - Inappropriate business actions

Posted: 2011-07-18 by    Unhappy customer in PA
Complaint Rating:  0 % with 0 votes
Do not use this company for any services. They send you "junk mail" then show up and start treating your lawn. they hide behind the fact that they sent you a document stating they would start performing treatment on your lawns, show up, then charge you for it. I did NOT request for them to come to my home and treat my yard... BEWARE OF THEM!!!...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Unauthorized Charges

Scotts Lawn Service - Pennsylvania - DO NOT WORK FOR THIS COMPANY OR GET THERE SERVICE

Posted: 2011-02-27 by    JIMMYDEANER
Complaint Rating:  69 % with 16 votes
Horrible company, horrible employer, dont even use their own product, they use a cheap brand from overseas to save money ..I'm a current lawn tech in PA.. I was hired last year and I have hated it ever since and cannot wait to find another job.. The company does all they can to screw you over and pay you less. As most everyone else has said they raise the payout goals so you cant make commision and then make you work 6days a wk 60 hrs and you still dont get crap.. It is completely unbelievable how this company gets away with this.. I am embarrassed to go to lawns when they FORCE us to apply...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Products & Services

Scotts Lawn Service - New Jersey, Wayne - Poor service

Posted:    Disgruntled Scotts Lawn Customer
Complaint Rating:  100 % with 5 votes
After several conversations with different customer service representatives about the many issues our lawn suffered under their care, the invoices received reflecting charges that we were told would be waived, it is clear being their customer is a gamble.

Under their so call care, our lawn was actually worse than when we used to apply the fertilizer ourselves. More weeds, yellow grass, voles, and it is clear they missed some large areas of our lawn.

Nevertheless, and after many complaints and senseless explanations from their customer representatives blaming a “rough...
Complaint comments Comments Complaint country United States, New Jersey, Wayne Complaint category Other

Scotts Lawn Service - Wisconsin, Waukesha - Application and charge

Posted:    David Kohl
Complaint Rating:  100 % with 8 votes
In 2009, I called for Scotts Lawn Service and they applied weed and feed and left an invoice which I paid. In March of 2010, they appeared at my residence and provided weed and feed and left an invoice. I did not call for this service. I called the Waukesha office and spoke with Crystal. I advised her that I did not call for an application. She stated to me that since I used them in 2009, it was automatic. They keep coming back until you cancel. She asked why I did not want to pay the invoice and I stated that I was moving as well and would not enjoy the lawn. Crystal advised me that she would dispose...
Complaint comments Comments Complaint country United States, Wisconsin, Waukesha Complaint category Nature & Environment

Scotts Lawn Service - Georgia - Weeds

Posted:    crutch_b@earthlink.net
Complaint Rating:  91 % with 11 votes
Scotts Lawn Service decided they should spray for weeds in my yard...again! Well isn't that nice. They could see that the last treatment did not do any good so for $37.00 more they would treat it again. What a racket and they don't ever feel embarrassed to ask for more money. How do these people stay in business?...
Complaint comments Comments Complaint country United States, Georgia Complaint category Home & Garden

Scotts Lawn Service - Rude service

Posted:    IaK87
Complaint Rating:  100 % with 6 votes
I signed up for mimimum tree and shrub service, and for regular lawn service. Scotts provided double the number of tree and shrub treatments agreed upon. When I called to inquire, customer service would not affirm or deny they added extra treatments. When I asked to speak with a manager, I was told they were not sure a manager would want to call me back. They are rude, they charge more than they say they will, and their work did not result in my yard appearing healthy....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Scotts Lawn Service - Massachusetts, Andover - Canceled service and they continued

Posted:    Not using them again!
Complaint Rating:  100 % with 13 votes
They had called me in Fall of 2008 and asked if I was pleased, I said actually no. I want to cancel my service. Come Spring 2009, they started up again. I didn't enter into the 'prepay' contract like I had done years before. I ignored any solicitation they sent. After my husband sees them at our property, I contacted them. They would not remove the charge for the work they performed that day. I was under contract with another company. So, I would be charged for the same work 2x. After so many automated calls, I would often speak to a rep who said they were looking into it. I get a...
Complaint comments Comments Complaint country United States, Massachusetts, Andover Complaint category Home & Garden

Scotts Lawn Service - poor company

Posted:    lawn guru
Complaint Rating:  100 % with 6 votes
As a former employee of Scotts Lawn Service.I will tell you they lie about the products they promote they will use and will use lesco products and such like in place.After the recall they had for not registering products with E.P.A. and agreeing to sending letters to customers to land in the mail on a Friday they did a nation wide of turning of their phone systems so not to answer customers concerns.They consistently violate laws in making applications in the pouring rain because if the employees don't they will be terminated.All of this probally has to be due to the fact all the upper management...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

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