- You order a pizza; the estimated delivery time is 30 minutes
- You wait and wait; it's past 1 hour now so you call up and make enquiries
- Customer support tells you to continue waiting while they take no action
- You wait and wait; nearly 2 hours now. Customer support says hmm I can check but will take me another couple of hours
- You are later informed that ooops, somehow the pizza didn't make it to your place. You now have the following options
a) They can send your pizza again...