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RedBox Complaints & Reviews

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RedBox - False Charges on my account

Posted: 2015-02-26 by    D. S. 2013
Complaint Rating:  0 % with 0 votes
DO NOT RENT MOVIES FROM REDBOX!!! This company is ridiculous!! I will NEVER rent a movie from here again! This is the second time that my bank account has been charged almost $100!!! The first time that it happened, back in December I was charged $86 for movies that 3 different machines would not take. spoke to customer service and spent 30 minutes in front of one of their machines with them trying to figure out why it would not take the movies back. Drove to another Redbox and still the same thing, it would not take the movies. I was told to keep them and assured that I would not be charged! LIES!!!...

RedBox - Bad DVDs

Posted: 2015-02-23 by    WrightLester77
Complaint Rating:  0 % with 0 votes
On multiple occasions my family and I have gotten movies from redbox that skipped, froze, or would not play at all. I'm tired of it and I'd like redbox to make sure that every dvd plays and doesn't skip. I've wasted money renting movies just to take them back because they wouldn't play and I don't want anyone else to waste their money renting poor DVDs that may or may not play....

RedBox - Customer Service

Posted: 2015-01-27 by    MaryGulley
Complaint Rating:  0 % with 0 votes
I rented two movies from Redbox to play on my DVD player that's not hooked to anything online. One move played fine the other kept freezing in spots I took the movie out and cleaned it but still not working. After calling Redbox customer service they were all hard to understand due to heavy accents, then they kept putting me on hold saying they were "testing from our side". After 16 min's and three different agents (the 1st hung up on me) I finally asked for a supervisor witch he quickly said " I am the senior rep, ma’am". I never got my issue resolved after asking for the same movie...

RedBox - Received paper copy of disc

Posted: 2014-11-17 by    SanneM
Complaint Rating:  0 % with 0 votes
Rented NBA2K15 and when opened, discovered that the disc inside was a paper, color copy of the disc. I called Redbox so that I wouldn't get charged for the disc rental or for the missing disc. The representative offered me a promotional code for the 2nd night rental free. I was straight up offended! They wanted me to still pay for the rental?! I demanded my money back - and was told that it would take 5-7 business days to see my refund. I'll be watching my bank statement. This is terrible business practice. To expect people to pay for something that they didn't get AND not even a...

RedBox - Quality Control

Posted: 2014-09-01 by    Binaryman01
Complaint Rating:  0 % with 0 votes
This is the complaint that I lodged with the Better Business Bureau:

Over time, on three to five occasions I, there have been defects on DVDs i rented, that prevented them from playing the entire disk. I complained about this and was told that because I could not cite names and dates of the DVDs, nothing could be done. Yesterday, I again rented a DVD and instead of the DVD "Noah", I received a DVD called "Ghost Adventures". The nine digit number beside the spindle hole is 806881842 . The 10 digit number under the bar code is 9600996919 . My The customer service rep that I chatted...

RedBox - Charged for a disc I DID return

Posted: 2014-05-04 by    NewarkDE
Complaint Rating:  0 % with 0 votes
Rented two movies from Redbox. Watched one and returned it the next day. Kept the 2nd disc for a 2nd day and then turned returned it. 25 days later Redbox says I never returned the 2nd disc so they billed my credit card $25. So they got their movie back and my $25. For the LAST time. As you cannot cancel you account on Redbox.com I changed my email address and removed my credit card. Just think how much money they are making if they do this once to each of their customers....

RedBox - Customer Service / Description of product on offer

Posted: 2013-11-22 by    piratinginstead
Complaint Rating:  0 % with 0 votes
This company does everything in its power to avoid any actual customer service and forces you to go through an automated system so they don't have to speak with you. They flat out lie and double back on information they give you. Twice I have rented games that did not include a necessary second disc and while it is their choice to rent these, at the time I rented them there was NOTHING on the website, kiosks, or actual disc stating it was only a partial product. By the time customer service got back with me, they state the information explaining this is visible. Of course it is, by the time...

RedBox - Texas - charges for movie that was wrong

Posted: 2013-10-09 by    shalonbrooke
Complaint Rating:  0 % with 0 votes
I rented a movie at redbox it was the wrong movie that I received they said to take it back that day and I could have 2 promotional codes so I returned the movie the same day asap and tried to use the code it didn't work so I just kinda forgot about it well today I see that I'm being charged on my card for fees saying I didn't take that movie back on time so I was charged for that movie that I didn't order and they took money from my account for being late...

RedBox - California, Antioch - Exorbitant unauthorized charges

Posted: 2013-05-26 by    stingraynm
Complaint Rating:  0 % with 0 votes
I used Redbox for a while and just noticed a bunch of exorbitant unauthorized charges on my bank statement. I don't know if these are late fees or what, but I always return movies within a couple days and have never seen anything on their machines or packaging concerning a due date. Maybe they have a charge for numerous movies at once? Maybe there's some way people are committing fraud with it? I don't know. But this is ridiculous, so I'm done using what I thought was a great convenient service for those who lack secure mailing or internet access where they're staying. Glad...

RedBox - Colorado, Colorado Springs - Charges for a returned DVD

Posted: 2013-04-09 by    mclopez
Complaint Rating:  100 % with 1 votes
My son rented the 7 PHYCoPaths on 3/10/13, he then forgot to get it when it came out and the rental machine took it back. He decided to rent it once again, with another movie but returned both right back the next day at around 7pm. Today 4/9/13 I get a charge on my credit card of $23.85 from REDBOX. I called them, and their statement was that the movie hadn't been returned?!! What?! how do i prove that we did return it and that other movie showed returned but not this one?!, They're willing to reimburse me $10.00 but why should I take less than what I'm been charged for when I don't...

RedBox - Montana - Returns

Posted: 2013-02-27 by    Chelbel
Complaint Rating:  0 % with 0 votes
I sent my husband, father and mother out to return movies to redbox 2 days in a row. And the boxes would not take the movies I called to find out how I can return them if the boxes won't take them. They would claimed there is not issue with the boxes and I am stuck paying for movies I don't want that they won't take back. Never again will I use these rental, They need to take their movies back and not say your stuck with them now you have to pay....

RedBox - charged for something that was returned

Posted: 2013-01-23 by    kiwipark
Complaint Rating:  0 % with 0 votes
I went to the store to make a purchase and discovered $103 was taken out of my bank account which put me in a negative balance. I looked and found out it was redbox that had taken it all.they said I didn't return a game and a movie.I definitely remember returning them and my 15 year old son was actually the one who returned them(I was with him).there was a problem with the kiosk at the time and it took them and then said to call customer service, which we did.I explained that the movie and game went in but it wasn't registered as returned. The woman told me I wouldn't be charged any...

RedBox - Virginia, Richmond - Rebecca - customer service rep

Posted: 2012-12-06 by    Ernest Jackson
Complaint Rating:  0 % with 0 votes
Called redbox customer service, talked to a Rebecca and explained that I had to leave town and was unable to return my DVD. My wife said she would yet didnt and I returned after 7 days to see that the DVD was still at home. I told this to Rebecca, hoping that she would somewhat understand and not charge me for the whole amount of time being that I rent movies from Redbox very frequently. She totally didnt acknowledge me and kept reading her script, then said have a nice day. A little better customer service would have went a long way as a customer service representative of redbox. beware of careless...

RedBox - Colorado - Horrible company

Posted: 2012-10-29 by    AvoidRedbox
Complaint Rating:  0 % with 0 votes
Redbox is a company who's policy is to attempt to deny any customer service compensation even in instances where they are blatantly in the wrong and at fault. They also refuse escalation of complaints to supervisors, so you are left to deal with a customer service associate who will pacify you with promises of refunds that never occur, CHECK YOUR BANK or CC STATEMENTS CAREFULLY because they draw out the refund process for up to a week so that you will hopefully forget their "refund" offer. I will NEVER use RedBox again, even if they send me 100 free rentals, I wouldn't use them because...

RedBox - California, Grover Beach - Excessive charges

Posted: 2012-09-25 by    jgompf
Complaint Rating:  0 % with 0 votes
I rented 2 Redbox movies for 2 days. When I returned them I reviewed by account and I had been charged 9 times. When I called Redbox the customer service person told me they have the right to use your card when you get movie, okay thats a 24 hour rental. Then they charged me a seperate 2 day fee, so thats three charges on a 2 day rental for one video. Repeate that, that makes six charges for two videos on a two day rental. Then there were an extra 3 charges to total out 9 charges for 2 videos for 2 days. Supposedly they will return some of this money in 5-7 business days, but as the customer person...

RedBox - False Redbox promotions

Posted: 2012-09-06 by    Amiture
Complaint Rating:  0 % with 0 votes
I filled out a survey online to get a free redbox DVD rental. I was given a promotional code and the next day went to a kiosk to redeem the free rental. A message was displayed on the screen that the code was already used. I was complaining to a friend about that and she told me the same thing happened to her. This alludes me to believe that redbox is regularly giving out bogus codes in exchange for surveys, surveys that take more than 15 minutes of personal time. I don’t want to use redbox anymore....

RedBox - Billing error / additional charges

Posted: 2012-09-04 by    Lintone
Complaint Rating:  100 % with 1 votes
I work the graveyard shift and pretty much sleep during the daylight hours, so going to the video store is never convenient. I had Netflix previously but didn't really rent enough to make it cost efficient, so a friend recommended Redbox to me. Being a dollar a night and a pay-as-you-rent 24 hour kios, it was ideal. I made my first rental for four dvds and all was well. Returned them the next night, following all prompts, and saw the 4.12 charge the next day. All is good.

Except that a few days later, I see another charge. This time for over 25 dollars. I call Redbox, and after...

RedBox - Virginia - False Charge

Posted: 2012-08-17 by    Pistol23
Complaint Rating:  0 % with 0 votes
I rent movies all of the time from Redbox and just recently did they randomly charge me a late fee for a movie I returned. The unexpected $25 charge overdrew my bank account. They want you to sign up for email receipts but really that is so they can riddle your email inbox full of crap! I'm going on a Redbox strike and at least never using my debit card in another one of their machines again! BOOOOO to you Redbox!!!...

RedBox - New York, New York - CHARGED 78.00 FOR RETURNED DVD'S

Posted: 2012-07-30 by    jouby
Complaint Rating:  100 % with 2 votes
Sometime in June I decided to use red box as opposed to blockbuster kiosk. First time I rented, had no problem and rented again two weeks later. Presently I was charged 78.00 for movies I returned after being told that I did not retuen them. I expected to have this situation remedied after calling and boy was I wrong. I explained to customer service how I returned the movies a day after I rented them and how this must be some mistake on there end, only to have them basically call me a liar and not give a F&$@% about helping me resolve this issue. I returned those movies and to have someone tell...

RedBox - Florida, Tampa - Advertised movie title unavailable

Posted: 2012-06-22 by    gkitf16
Complaint Rating:  100 % with 2 votes
I tried to rent the DVD movie "Red Tails" on Thursday June 21 after receiving a promotional email showing that the movie was available at Redbox kiosks. Unfortunately the distribution of this title was not to be found at several locations (I tried 3 and gave up). An hour and some gas wasted chasing around and no movie tonight. All of the kiosk locations I visited had this title shown on the new arrivals promotional display attached to the machine. But when you scroll thru the menus, it is greyed out unavailable, both DVD and Blu-Ray versions.

It appears Redbox is over-committing their...

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