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RedBox - Charged for a disc I DID return

Posted: 2014-05-04 by    NewarkDE
Complaint Rating:  0 % with 0 votes
Rented two movies from Redbox. Watched one and returned it the next day. Kept the 2nd disc for a 2nd day and then turned returned it. 25 days later Redbox says I never returned the 2nd disc so they billed my credit card $25. So they got their movie back and my $25. For the LAST time. As you cannot cancel you account on Redbox.com I changed my email address and removed my credit card. Just think how much money they are making if they do this once to each of their customers....
Complaint comments Comments Complaint country United States Complaint category Entertainment

RedBox - Customer Service / Description of product on offer

Posted: 2013-11-22 by    piratinginstead
Complaint Rating:  0 % with 0 votes
This company does everything in its power to avoid any actual customer service and forces you to go through an automated system so they don't have to speak with you. They flat out lie and double back on information they give you. Twice I have rented games that did not include a necessary second disc and while it is their choice to rent these, at the time I rented them there was NOTHING on the website, kiosks, or actual disc stating it was only a partial product. By the time customer service got back with me, they state the information explaining this is visible. Of course it is, by the time...
Complaint comments Comments Complaint country United States Complaint category Entertainment

RedBox - Texas - charges for movie that was wrong

Posted: 2013-10-09 by    shalonbrooke
Complaint Rating:  0 % with 0 votes
I rented a movie at redbox it was the wrong movie that I received they said to take it back that day and I could have 2 promotional codes so I returned the movie the same day asap and tried to use the code it didn't work so I just kinda forgot about it well today I see that I'm being charged on my card for fees saying I didn't take that movie back on time so I was charged for that movie that I didn't order and they took money from my account for being late...
Complaint comments Comments Complaint country United States, Texas Complaint category Entertainment

RedBox - California, Antioch - Exorbitant unauthorized charges

Posted: 2013-05-26 by    stingraynm
Complaint Rating:  0 % with 0 votes
I used Redbox for a while and just noticed a bunch of exorbitant unauthorized charges on my bank statement. I don't know if these are late fees or what, but I always return movies within a couple days and have never seen anything on their machines or packaging concerning a due date. Maybe they have a charge for numerous movies at once? Maybe there's some way people are committing fraud with it? I don't know. But this is ridiculous, so I'm done using what I thought was a great convenient service for those who lack secure mailing or internet access where they're staying. Glad...
Complaint comments Comments Complaint country United States, California, Antioch Complaint category DVD Order & Rental

RedBox - Colorado, Colorado Springs - Charges for a returned DVD

Posted: 2013-04-09 by    mclopez
Complaint Rating:  100 % with 1 votes
My son rented the 7 PHYCoPaths on 3/10/13, he then forgot to get it when it came out and the rental machine took it back. He decided to rent it once again, with another movie but returned both right back the next day at around 7pm. Today 4/9/13 I get a charge on my credit card of $23.85 from REDBOX. I called them, and their statement was that the movie hadn't been returned?!! What?! how do i prove that we did return it and that other movie showed returned but not this one?!, They're willing to reimburse me $10.00 but why should I take less than what I'm been charged for when I don't...
Complaint comments Comments Complaint country United States, Colorado, Colorado Springs Complaint category DVD Order & Rental

RedBox - Montana - Returns

Posted: 2013-02-27 by    Chelbel
Complaint Rating:  0 % with 0 votes
I sent my husband, father and mother out to return movies to redbox 2 days in a row. And the boxes would not take the movies I called to find out how I can return them if the boxes won't take them. They would claimed there is not issue with the boxes and I am stuck paying for movies I don't want that they won't take back. Never again will I use these rental, They need to take their movies back and not say your stuck with them now you have to pay....
Complaint comments Comments Complaint country United States, Montana Complaint category DVD Order & Rental

RedBox - charged for something that was returned

Posted: 2013-01-23 by    kiwipark
Complaint Rating:  0 % with 0 votes
I went to the store to make a purchase and discovered $103 was taken out of my bank account which put me in a negative balance. I looked and found out it was redbox that had taken it all.they said I didn't return a game and a movie.I definitely remember returning them and my 15 year old son was actually the one who returned them(I was with him).there was a problem with the kiosk at the time and it took them and then said to call customer service, which we did.I explained that the movie and game went in but it wasn't registered as returned. The woman told me I wouldn't be charged any...
Complaint comments Comments Complaint country United States Complaint category DVD Order & Rental

RedBox - Virginia, Richmond - Rebecca - customer service rep

Posted: 2012-12-06 by    Ernest Jackson
Complaint Rating:  0 % with 0 votes
Called redbox customer service, talked to a Rebecca and explained that I had to leave town and was unable to return my DVD. My wife said she would yet didnt and I returned after 7 days to see that the DVD was still at home. I told this to Rebecca, hoping that she would somewhat understand and not charge me for the whole amount of time being that I rent movies from Redbox very frequently. She totally didnt acknowledge me and kept reading her script, then said have a nice day. A little better customer service would have went a long way as a customer service representative of redbox. beware of careless...
Complaint comments Comments Complaint country United States, Virginia, Richmond Complaint category Business & Finances

RedBox - Colorado - Horrible company

Posted: 2012-10-29 by    AvoidRedbox
Complaint Rating:  0 % with 0 votes
Redbox is a company who's policy is to attempt to deny any customer service compensation even in instances where they are blatantly in the wrong and at fault. They also refuse escalation of complaints to supervisors, so you are left to deal with a customer service associate who will pacify you with promises of refunds that never occur, CHECK YOUR BANK or CC STATEMENTS CAREFULLY because they draw out the refund process for up to a week so that you will hopefully forget their "refund" offer. I will NEVER use RedBox again, even if they send me 100 free rentals, I wouldn't use them...
Complaint comments Comments Complaint country United States, Colorado Complaint category DVD Order & Rental

RedBox - California, Grover Beach - Excessive charges

Posted: 2012-09-25 by    jgompf
Complaint Rating:  0 % with 0 votes
I rented 2 Redbox movies for 2 days. When I returned them I reviewed by account and I had been charged 9 times. When I called Redbox the customer service person told me they have the right to use your card when you get movie, okay thats a 24 hour rental. Then they charged me a seperate 2 day fee, so thats three charges on a 2 day rental for one video. Repeate that, that makes six charges for two videos on a two day rental. Then there were an extra 3 charges to total out 9 charges for 2 videos for 2 days. Supposedly they will return some of this money in 5-7 business days, but as the customer person...
Complaint comments Comments Complaint country United States, California, Grover Beach Complaint category DVD Order & Rental

RedBox - False Redbox promotions

Posted: 2012-09-06 by    Amiture
Complaint Rating:  0 % with 0 votes
I filled out a survey online to get a free redbox DVD rental. I was given a promotional code and the next day went to a kiosk to redeem the free rental. A message was displayed on the screen that the code was already used. I was complaining to a friend about that and she told me the same thing happened to her. This alludes me to believe that redbox is regularly giving out bogus codes in exchange for surveys, surveys that take more than 15 minutes of personal time. I don’t want to use redbox anymore....
Complaint comments Comments Complaint country United States Complaint category Products & Services

RedBox - Billing error / additional charges

Posted: 2012-09-04 by    Lintone
Complaint Rating:  100 % with 1 votes
I work the graveyard shift and pretty much sleep during the daylight hours, so going to the video store is never convenient. I had Netflix previously but didn't really rent enough to make it cost efficient, so a friend recommended Redbox to me. Being a dollar a night and a pay-as-you-rent 24 hour kios, it was ideal. I made my first rental for four dvds and all was well. Returned them the next night, following all prompts, and saw the 4.12 charge the next day. All is good.

Except that a few days later, I see another charge. This time for over 25 dollars. I call Redbox, and after...
Complaint comments Comments Complaint country United States Complaint category Products & Services

RedBox - Virginia - False Charge

Posted: 2012-08-17 by    Pistol23
Complaint Rating:  0 % with 0 votes
I rent movies all of the time from Redbox and just recently did they randomly charge me a late fee for a movie I returned. The unexpected $25 charge overdrew my bank account. They want you to sign up for email receipts but really that is so they can riddle your email inbox full of crap! I'm going on a Redbox strike and at least never using my debit card in another one of their machines again! BOOOOO to you Redbox!!!...
Complaint comments Comments Complaint country United States, Virginia Complaint category DVD Order & Rental

RedBox - New York, New York - CHARGED 78.00 FOR RETURNED DVD'S

Posted: 2012-07-30 by    jouby
Complaint Rating:  100 % with 2 votes
Sometime in June I decided to use red box as opposed to blockbuster kiosk. First time I rented, had no problem and rented again two weeks later. Presently I was charged 78.00 for movies I returned after being told that I did not retuen them. I expected to have this situation remedied after calling and boy was I wrong. I explained to customer service how I returned the movies a day after I rented them and how this must be some mistake on there end, only to have them basically call me a liar and not give a F&$@% about helping me resolve this issue. I returned those movies and to have someone tell...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Unauthorized Charges

RedBox - Florida, Tampa - Advertised movie title unavailable

Posted: 2012-06-22 by    gkitf16
Complaint Rating:  100 % with 2 votes
I tried to rent the DVD movie "Red Tails" on Thursday June 21 after receiving a promotional email showing that the movie was available at Redbox kiosks. Unfortunately the distribution of this title was not to be found at several locations (I tried 3 and gave up). An hour and some gas wasted chasing around and no movie tonight. All of the kiosk locations I visited had this title shown on the new arrivals promotional display attached to the machine. But when you scroll thru the menus, it is greyed out unavailable, both DVD and Blu-Ray versions.

It appears Redbox is over-committing...
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category DVD Order & Rental

RedBox - Red box game rental

Posted: 2012-05-18 by    Neishdoll
Complaint Rating:  100 % with 1 votes
We have been a long time customer withe Redbox, we are very displeased withe their customer service. One time we rented a game reserved it online and had to drive 5-10 miles to pick it up. Once we got home and opened the case there was no disc, it was just a copy of the label. So, we called Redbox to inform them of the issue, they showed no empathy they wanted to just refund us the money we were charged for the game rental. We were inconvenienced and thes is how they treat their long time customers, so I spoke to another representative and they gave us five promo codes, which as of today we have...
Complaint comments Comments Complaint country United States Complaint category DVD Order & Rental

RedBox - Charged $98 for Redbox Movies already returned

Posted: 2012-05-16 by    Aloper
Complaint Rating:  100 % with 2 votes
I rented 4movies from our local redbox kiosk. I returned it the 2nd day, so I should have only been charged the initial rental charge plus one more day. I called first chatted online with a costumer service rep. and that was NO HELP! and then I called in. I spoke the the rep and she told me that I didint return any of the movies ever. First of all if I didnt return them then why am I calling And so I then went on to talk to a supervisor and he was really no help, didnt even want to hear it and basically said I was lying.

He told me there is nothing I can do about it because there...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

RedBox - Minnesota, Chaska - Charges for returned movies

Posted: 2012-04-29 by    ckwestlund
Complaint Rating:  0 % with 0 votes
I rented 3 movies from a local RedBox, returned them after one night, and just found that they charged me nearly $80.00 for these movies. After going back and fourth with them over about a week, they kindly credited me for half of the charges. After telling them that this did not satisfy me, as this was their fault and not mine, I have received no return response from them. Which seems to be par for the course after reading what's happened to a lot of other people. I will be calling them today for the remaining balance, and if they don't take care of it, I'll be heading to my bank....
Complaint comments Comments Complaint country United States, Minnesota, Chaska Complaint category Entertainment

RedBox - Redbox charging bank account for movies returned

Posted: 2012-04-19 by    Hilkoe
Complaint Rating:  100 % with 5 votes
Yesterday while reviewing my bank statement online I noticed a charge to my account from Redbox Rentals. I have been using their services for many years now and never thought of keeping tabs on my returns but now beware. I called the Company and spoke with a customer service lady Amber and she looked up my rentals. First she said that it was 2 movies that show that weren’t returned. “The Devils Own” and ” The Greatest Movie Ever Made”. I said no to her that I did return them I rent several movies a week.

Then with her research she said “Oh I do...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

RedBox - Illinois, Channahon - Overcharge

Posted: 2012-04-04 by    garpods22
Complaint Rating:  80 % with 5 votes
I used redbox for the first time ever. I got charged an extra 32.40 on top of my rental fees. I called customer service and they wouldn't work with me at all and that included the supervisor. Horrible experience all around and I will never use red box again....
Complaint comments Comments Complaint country United States, Illinois, Channahon Complaint category Entertainment

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