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Quicken Loans Complaints & Reviews

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Quicken Loans - Sales tactic

Posted: 2014-09-19 by    JML1234
Complaint Rating:  0 % with 0 votes
Hard sales tactics. Abusive salesman (kyle), recorded my phone number without my permission then called me back several times despite my request that my phone number be deleted from their service. Kyle was rude the second time I asked for my number to be deleted, parting with the following "Jay let us know if you ever change your number so we can delete that one too"....
Complaint comments Comments Complaint country United States Complaint category Loans

Quicken Loans - Misleading Fees and costs

Posted: 2014-06-24 by    not so ignorant
Complaint Rating:  100 % with 3 votes
My mortgage company was shut down by the govt and my loan transferred to Quicken. I must be a candidate for a new loan since for 3 years they kept calling and pushing me to refinance to a lower rate.
I agreed to talk with them and the loan officer offered what sounded like a great deal. He kept pushing me to sign "Now" even though my spouse wasn't available ( said she would be added later) and told me he didn't need bank statements and wouldn't need an appraisal for my residence, but I "need to sign now" to get a rate and cost lock. I finally agreed and...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Quicken Loans - Shady

Posted: 2014-04-11 by    Run Away Quicken-ly
Complaint Rating:  0 % with 0 votes
Saw their commercial and decided to try them. I've bought and sold a few houses and am familiar with the process. Got a rate quote on line and my phone started ringing before I closed the browser. Have been called about 20 times in a week. Managed to call them back and the first person I dealt with laughed and didn't really have a professional attitude. She couldn't help and transferred me to someone else who hyped up the company, JD Power this, number one that - I finally had to tell him to stop the marketing, I just wanted a quote. He ran my credit and pushed for the 10% down product....
Complaint comments Comments Complaint country United States Complaint category Loans

Quicken Loans - Misled

Posted: 2014-03-10 by    caught in a trap
Complaint Rating:  100 % with 2 votes
I had an ARM that was refinanced after the first year. I contacted Quicken loans and they refinanced me at a lower rate. My payments were reduced and I was pleased. After Quicken sold my loan - the new mortgage company kept telling me that there was a deficit in my escrow. I questioned this and was told my taxes went up. I contacted the city of Pittsburgh to inquire about my taxes, they stated taxes haven't gone up in 18 years. The man on the phone then asked me who refinanced my mortgage because he'd received at least 10 calls in the last week or two with the same inquiry and all of the...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Quicken Loans - loan repayment

Posted: 2014-03-08 by    yank my chain
Complaint Rating:  0 % with 0 votes
I have complained on here before about Quicken Loans, that are not mortgage bankers they are bank robbers!! Everytime you go to make a payment they have a new charge for something...I am amazaed the government leaves them in business the way they fleece their customers...how much longer can this go on???????...
Complaint comments Comments Complaint country United States Complaint category Loans

Quicken Loans - Misleading sales tactics

Posted: 2014-01-10 by    Terry in Rockport
Complaint Rating:  0 % with 0 votes
If you think you will just pop onto the Quicken website and get a quick mortgage quote or indication, think again. Offering your contact information will invite an army of various Quicken staff to "reach out to you" (ugh) with used car salesmen tactics and many annoying phone calls. My experience was that Quicken's rates are mediocre at best, and they are less than forthcoming with specific loan closing variables and cost factors. Why would anyone comply with the mountains of documents they want to finally arrive at a firm loan rate? Not me. I opted for a local vendor that I know,...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Quicken Loans - Delays in Closing

Posted: 2014-01-02 by    makeitright75098
Complaint Rating:  50 % with 2 votes
Do not be fooled by the name "quicken" or their 30 day advertising claim. They have continuously delayed the closing of my home, costing thousands. They are inefficient and will tell you what you want to hear to get you off of the phone. Several families are packed up and living in hotels and short term housing while we wait on "Quicken Loans" to get their butt in gear. Horrible company all around!...
Complaint comments Comments Complaint country United States Complaint category Loans

Quicken Loans - False advertising

Posted: 2013-11-25 by    Safetydave_2001
Complaint Rating:  0 % with 0 votes
I received calls or messages daily from Quicken Loans while dealing with them. I finally told them I was not interested. Amazingly, shortly after that I received a message that my tax returns show a higher than average (guess that is why they call it an average) deduction for unreimbursed business expenses. I tried to explain that I still made very good money before the deductions. I would not recommend these people to anyone....
Complaint comments Comments Complaint country United States Complaint category Loans

Quicken Loans - Repeated unwanted calls

Posted: 2013-09-16 by    DDelicious
Complaint Rating:  100 % with 2 votes
Claiming falsely that I'd filled out some kind of form requesting information, Quicken Loans has been calling me multiple times a day, from different phone numbers (some 1-800, some with area codes) - making them much harder to block. Even after insisting to one representative that they should never call me again, I received a call an hour later from another. They have sent emails as well but the calls are just more irritating....
Complaint comments Comments Complaint country United States Complaint category Loans

Quicken Loans - South Carolina - Misleading and Rude

Posted: 2013-05-19 by    Msgeab
Complaint Rating:  100 % with 7 votes
My name is Eric Boyer and I would like to share my experiences with Quicken Loans. I applied for a VA refinance earlier this year. I had my current loan through Wells Fargo, but wanted to give Quicken a chance since they sent many correspondences in the mail. I would like to say, my refinance experience was anything but pleasant, terrible and costly. When I first started, they told me about the process and what could be expected, so I thought just a refinance, I’m not selling the property. How hard could that be?? Boy was I wrong. It was a total nightmare. The documentation needed was unlike...
Complaint comments Comments Complaint country United States, South Carolina Complaint category Loans

Quicken Loans - Ohio, Sandusky - stole $400.00 from me

Posted: 2013-04-29 by    tom glass
Complaint Rating:  0 % with 0 votes
quicken loans told me that they needed $400.00 for appraiseall fee.they never asked if i had any safety issues with my home.they did ask if i had peeling paint on my house, and other issues, but never asked if i had second story flat roof with a door leading to it.the door has dead bolt keyed inside and outside.which my insurance told me to do.well the appraiser told quicken loans i had patio without a handrail i told quicken loans that it's not a patio and told them its used only for fire escape in which i have ladder up there all the time.the cost for hand rail about $2, 000 and once you...
Complaint comments Comments Complaint country United States, Ohio, Sandusky Complaint category Loans

Quicken Loans - Texas - Rude

Posted: 2013-02-21 by    TrimDr
Complaint Rating:  100 % with 3 votes
Extremely rude.

I was working on a refi w/ a local broker, and decided to contact Quicken Loans to compare. I filled out the online form. Within 12 hours they called me 4 times and sent several emails. When I called them back and explained I'm close to doing a deal w/ a broker and want to see what they can offer, the representative said "I don't want to waste my time or your time." (yes, his time was first) He asked for all the details on the deal I had on the table. It told him I would give him the loan amount and the term, but he would have to give me a rate...
Complaint comments Comments Complaint country United States, Texas Complaint category Loans

Quicken Loans - Georgia, Lawrenceville - Red Tape

Posted: 2013-02-06 by    will1
Complaint Rating:  100 % with 5 votes
Advertised as a "quick and simple" process, my loan with Quicken has been long, confusing, frustrating, and so far unsuccessful. Every time I supply requested information, they want more documentation---much of which is difficult or impossible to obtain. Your "loan counselor" cannot make any commonsense decisions, and you are constantly at the mercy of nameless underwriters or "policy". When you do manage to supply the information, it is never enough. I originated the loan with Quicken, but the original loan was much less of a problem. I run a business with fifty employees,...
Complaint comments Comments Complaint country United States, Georgia, Lawrenceville Complaint category Loans

Quicken Loans - Michigan - Lapse of time, credit inquiries

Posted: 2013-01-08 by    Madinthe"D"
Complaint Rating:  100 % with 1 votes
I called Quicken in October. I was told that this was one of the easiest loan applications that he had done. I am refinancing and have used Quicken in the past. Well, things went downhill from here.
First it took them a month to realize that I needed an appraisal. I scheduled and he could not come out until the middle of December. Cool...done.
Nope!!! I had to cancel a few credit cards. Some I don't even have anymore. It is hard to cancel something you don't have the information for.
So, here I am, cancelled credit cards...no loan. Yesterday I called another company....
Complaint comments Comments Complaint country United States, Michigan Complaint category Loans

Quicken Loans - Misleading

Posted: 2012-11-01 by    kholby
Complaint Rating:  100 % with 5 votes
I strongly feel mislead by Quicken Loans regarding the refinance of my home using a VA program. I am a Disabled Veteran and was online checking mortgage rates after several reports of "record low rates" by the media. While on the QL site a Mortgage Consultant offered an online chat to discuss. I explained I was checking to see what the rates were for that day. The Mortgage Consultant stated that he needed some personal info to see which programs I was eligible for. I was reluctant but provided the requested info. I explained I was interested in using the VA refi program. The QL Mortgage...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Quicken Loans - New York, Northville - REFINANCING MY HOME.

Posted: 2012-10-30 by    PATRICIA SHEILS
Complaint Rating:  0 % with 0 votes
QUICKEN LOANS HAVE REFINANCED MY HOME 2 TIMES BEFOE NOW THEY CAN'T BECAUSE THERE UNDER WRITERS SAY THERE IS NO OTHER HOUSE LIKE MINE. THEY NEVER HAD A PROBLEM BEFOR WHY NOW??????????????????...
Complaint comments Comments Complaint country United States, New York, Northville Complaint category Building, Construction

Quicken Loans - Michigan - Employee mistreatment

Posted: 2012-10-24 by    knowsaformerworker
Complaint Rating:  100 % with 2 votes
Anyone who is thinking about working for Quicken loans, think again. They hire hundreds of people and then let that many go. They work you 80 and 90 hours a week for a small scale wage. If you don't come in on the weekends or work the long hours, you are threatened to be fired. Company management is a joke. Managers yell, scream and cuss at you. If you miss calling someone back within 24 hours, you get fired. Anyone who says this is the company to work for has not talked to the employees who are fired in droves. Perhaps before someone says this is a top company to work for should look at the...
Complaint comments Comments Complaint country United States, Michigan Complaint category Employers

Quicken Loans - loan

Posted: 2012-09-15 by    trueheartsme
Complaint Rating:  100 % with 1 votes
We contacted Quicken Loans to get a lower mortgage rate with VA. They called us 3-5 times a day for 2 months. Wanting this info, that info. In the meantime, we were driving back and forth to another state taking care of my mom who was in a nursing home recovering from a broken back. They promised us a check that would cover our debts and make some changes in our home to get my mom moved in with us and in the meantime, we moved her to a nursing home closer to us. We have been stressed to the hilt with family issues and trying to do everything Quicken Loans wanted. Not to mention all the other things...
Complaint comments Comments Complaint country United States Complaint category Loans

Quicken Loans - RIP-OFF

Posted: 2012-06-18 by    sal mooers ny
Complaint Rating:  92 % with 13 votes
MY name is salvatore i live at mooers ny 12958 in a log home. I applied for a ReFinance of my home by internet and by phone with QUICKEN LOANS, My fist conversation was with RYAN SHAW from quicken loans EX-31075 and i told him i wood like to RE FINANCES' my log home . So we did application .He told me everything was good and i qualify with no problem. Ryan Shaw told me he needed all my income and tax's information so i sent it all to him (RYAN SHAW).In about 2 day RYAN called me and said all was good and i have to get a appraised on my home he needed $400.00 to do this so i give him my...
Complaint comments Comments Complaint country United States Complaint category Loans

Quicken Loans - Michigan, Detroit - Refi Mortage

Posted: 2012-05-01 by    LF19
Complaint Rating:  100 % with 4 votes
Three yrs ago refi with Quicken, decided to refs again to lower rate with short term.
I was only shopping for rates and closing fees when I called Quiicken.
The aggressive behavior of the first sales person turned me off and I decided that
I would call again at a later time for a more professional individual. When I call back I did get a fairly professanl gentleman but learned fast that he was overly agressive.
All I asked of him is to provide with the best product they had to offer. With that
I decided that I would continue to search for another lender. I went...
Complaint comments Comments Complaint country United States, Michigan, Detroit Complaint category Loans

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