Princess Cruise Lines

for 5 consecutive nights we got very little sleep due to constant noise from the room next door. We contacted the on board Guest Services several times but got either no response or no effective response. We sent an email with a document detailing our experience tom Princess Cruise Customer Service when we got home on Dec 1 but have received no response.
This situation ruined our trip.

As someone deeply passionate about travel experiences, I must share my thoughts on Hotel Parga Princess. While the overall ambiance of the cruise ship is captivating, there are certain aspects that left me with mixed feelings. The attention to detail in the main atrium is commendable, creating a truly spectacular setting. However, the living quarters seem to have been overlooked, with some guests facing challenges in movement and comfort. The issue with soot stains and cleanliness in certain rooms is concerning, impacting the overall experience. Additionally, the lack of clarity on additional charges, like specialty coffees, can lead to unexpected surprises for guests. Despite these drawbacks, the beauty of the Royal Princess shines through, hinting at its potential with some improvements. If considering a stay, opting for a full suite might enhance your experience or waiting for necessary refurbishments to address existing issues could be worthwhile. Your journey on the Royal Princess may vary based on your room choice and expectations, so proceed with caution and awareness.

Rating Princess Cruise Lines Website ONLY. Their website is STUPID. It times you out about every 5 to 10 minutes while you are reading the descriptions of the Excursions. That is EXTREMELY MADDENING. Even if you go back to the Excursions page after reading a description or two, the IDIOTIC website will log you out. It's like they WANT to DRIVE CUSTOMERS AWAY

I purchased a pair of earrings on board. The receipt claimed I purchased two identical pairs and charged me double. I had no idea until received my account summary after the cruise was finished. I have pursued this through every channel given to me and still I’m told there was no error and I have to suck up the double charge. Instead of $40.80 I was charged $81.60. Why would I continue to chase $40.80 after spending thousands to sail (premier package guest) if I didn’t know I am right and the sales assistant made an error?

Booking 7TCJ5M Purchase a cruise on November 11th. Had to pay in full because the sail date was December 23, 2024. I went through the online portal to book the cruise. I have adult witness that saw me book this cruise. I selected two rooms. I assigned the two occupants over the age of 21 for each room, and the 2 other guest per room, for a total of 4 persons in the party. I confirmed the two rooms booked, and processed the reservation. The reservation had the one room, and the adjoining room on the reservation. I believed everything was good at this time, being as I saw it calculate the expense for two rooms. It was on November 28th when I was reviewing what I needed for disembarking, that I noticed the mention of only 1 room. So I contacted Princess via chat and phone, and was told I was charged for two rooms, and they reserved me a stateroom with bunkbeds for my party of 4 persons and that would work, as the room would accommodate four people. Never mind what I paid for. I filed a dispute with my credit card on November 28th. It took Princess until January 6th to respond. I have never experienced a company blatantly ignoring issues instead of dealing with their mistake. I then learned Princess reserves the right to change reservations without notice. I then learned to cancel the reservation I would not be due any refund because I was not 90 days out from sailing. I never had 90 days prior to sailing, so Princess would never honor a refund from the day I purchased. I also learned that in order to try and move rooms I would be charged completely new fairs as if I had not already paid $4932.00, and I would be charged a additional $1800.00 because they had to change or cancel my booking as they call it. I have spoken to many Princess representatives, and they follow a script, don't listen, steer, and bully you on the phone. I was told not to call back and their was no need in it. What Princess did was switch and bait me, took my second room which I paid for and sold it for more profit, so they could max fill the boat. Their customer representatives use sales tactics, and do not listen. I was told the complaint department is the "back room" people and I can't speak to them. I am to make my complaint on their site. You can't make a complaint online as it will not let you state the grievance. Their tactic is to ignore you until you go away. I have five thousand reasons that I'm not going away.

My name is Paul Johnson.
My cruise fare is on the original booking is $2997 per guest. On 08/17/24 on Princess.com the fare for the same category (ME deck 11 cabin B217) was listed as $2749 per guest. When I called the first time and got a princess agent I was told this price was only for new bookings. It said nothing like that online, in fact it says "if you find a lower identical cruise fare on Princess.com prior to your final payment we'll match 120% of the difference in the form of an onboard credit". The difference is $248 per guest for a total of $496. Based on the 120% guarantee I should receive an onboard credit of $595.20. After talking to 3 different agents one of them gave me a credit of $100. That would be of course less the $100 credit I received from the agent.

We were scheduled to go on a princess cruise April 7, 2024. Our flights were booked through Princess. We went to the airport when our flight was scheduled but told that we had no flight reservation. After many phone calls I learned that our flight was moved to April 6, flying out of Dallas…we live in Missouri, with multi stops. We did not get any notification that the flight was changed so we missed the cruise. American Airlines blames Princess and Princess blames American Airlines. This was supposed to be a family cruise so it has caused lots of tension with the family. This ordeal was a nightmare and I don’t want this to happen to anyone else

Booked and fully paid for an Alaskan Cruise. Recently, noticed our flight home had been changed to an all night flight with arrival home a day later. When I called Princess, they told me there were no flights that “met the ship’s criteria” that would avoid an overnite flight.

We do not want to fly home overnight OR arrive home a day later than planned!

To Whom it May Concern,

Per your call on Nov 22, 2023, I am writing to you today to discuss a recent trip my husband and I took with Princess Cruise Line. This trip should have been the trip of a lifetime, however, it turned into one of great stress and anxiety. As you’ll see in the details following, we have post-traumatic stress from the events that took place as we began our trip. To this day, I am tearful when discussing the events of our trip and hope by sending this letter we can get some closure, and assurance that this will never happen to another customer.

To set out for our princess cruise, my husband and I (both 74 years of age), set foot at five airports before arriving at our port destination. We left our home at 1:30pm on September 28, 2023 and traveled through the night, changing flights at 9:30pm and 1230am in two of the busiest airports in the US. We arrived at our final port destination at 1:30 pm on September 29, 2023. We flew from Kansas City, MO to Chicago IL, then west to Denver CO, then back east to New Jersey, then finally landing in Quebec. We had no food, with the exception of the tiny airline wafer, from 4:30pm on Sept 28th until 7:00 am on Sept 29th. The lack of food, while very uncomfortable, was the least of our concerns.

My husband and I have been on other cruises and enjoyed them. But this cruise, when asked about it, our reply has been “the cruise was good but the travel to Quebec, Canada was pure hell”. It started at the beginning of January, 2023 when we, along with three other couples, signed up for the cruise leaving from Quebec Canada. We began working with agent Jeff Stanley to get the eight individuals (four couples) with outer rooms, with a deck, and adjoining. Our flight schedules at original planning had all four couples traveling together, we booked our travel and paid for the trip. Then shortly after our booking, I began receiving e-mails every week or so to tell me of flight changes. This occurred until the end of August. Jeff told us, “don’t worry because flights can change until the day you fly out”. So the four couples watched monthly as our flight schedules with United Airlines were set at different days, different times, and all different cities enroute to Quebec Canada. I received over 14 emails changing our flight times (and schedules) in all. Our schedule, unlike the other couples, was one from hell. The schedule had us leaving Kansas City, MO at 6:08pm, traveling to Chicago, IL and arriving at 9:30pm, then to Denver at 1230am to arrive at New Jersey at 5:30am, to leave New Jersey at 9:30am to fly to Quebec, Canada. From there we were bussed to the ship. While this schedule is horrendous, it’s even worse when we were allowed only 10 minutes to get to the next flight (from Chicago to Denver) in two huge airports and were assigned seats in the back of the planes. We were told leaving our flight in Chicago that our terminal was C3 only to learn upon leaving our plane and racing to terminal C3 that terminal C3 was going to Philadelphia, NOT Denver and our flight had completely changed terminals a half a mile away. We barely made our connecting flight. The connecting flights to our other destinations were just as bad, with mere minutes to make our flights. With God’s help and the goodness of three guardian angel fellow passengers, we made our flights. But because of the flights, we missed eating, and literally ran from flight to flight. We received one small chocolate wafer and a glass of juice even though we flew from Kansas City to Chicago, to Denver, to New Jersey and then to Quebec, on four flights in total.

About 33 days prior to our departure, when we realized our friends were not going to be on the same flight, that we had to leave a day earlier and fly all night long, and make four different flight changes in major airports, I began calling Princess Cruise line asking for suitable alternatives. I received a different person each and every time I called, each reading from a card that the same thing about being unable to change the flights unless you paid an additional $1,200. I was on the phone with Princess for many hours, with the same request to try and condense our flights to a more manageable schedule. I even inquired about cancelling the trip because of the flight schedule, but was told there was no option to cancel unless we were willing to lose all monies paid. I was told I could call United, but when I called United they would only change the schedule after another $2,000 was paid. Long story short, I was not paying additional money and we finally made it to the ship.

The worst of this travel was that my husband, two months prior, was diagnosed with the beginning of Alzheimer’s disease. He is struggling to follow directions, getting lost easily and couldn’t, at times, tell you where he was or where he was going. I do not consider myself a weak person, actually quite the contrary, but I still weep when telling this nightmare for fear that when racing between our flights that I was going to look back and not be able to find my husband. My biggest fear throughout this entire fiasco of trying to get to our connecting flights was that I would lose track of my husband and him not be able to decipher where to go or what to do. While my husband was independent, but he had difficulty in keeping up as we literally ran through each very busy airport, throughout the night, in order to get to our connecting flight.

I cry every time I think of our trip and think of what I did to my husband, who only wanted us to enjoy one good trip before his memory completely left him. With this disease, it robs you of your memory but there are a few things that can help individuals with the highest quality of life possible. Those things include getting plenty of quality sleep, eating nutritious foods, taking necessary supplements, drinking plenty of water and reducing all stress. But horribly, my husband experienced a disruption in every one of these in the very first night of our dream trip. Subsequently, the first night when we finally arrived on our ship, my husband had a breakdown and didn’t realize he was on the ship, and when told so, he worried he was being held captive there. He had many questions and concerns that night and displayed behavior that I have never yet seen in our 53 years of marriage. It took many hours to convince him we were finally at our destination and no more running was required, just to get him to calm and be willing to go on the rest of our vacation. That night we held each other close and cried, making a promise that we would never do this to each other again.

I share our story in hopes that you can do better by us. We should never have been put in a situation such as this where we were traveling for 24 hours in five airports (with very little time to transition between them). No one should experience the travel situation we did, but especially not as two 74-year-olds who were booking the trip with friends. Our friends had the ideal travel experience we should have had. While the cruise itself was beautiful, I will forever consider this trip a nightmare and share our experience with all who ask.

Sincerely,

Steven and Elaine Hoff

Email [protected]@iland.net Cell [protected]

Booking number 4GCPWL

Steven Hoff - member #691407878A

Elaine Hoff - member #691407878B

On August 11, 2023 I booked with Giorgio at Princess booking over the phone at approximately 1730 cst. I asked him what if I cannot get a passengers passport renewed in time for the cruise. He stated don't worry you don't need a passport to cruise the Caribbean just a birth certificate and a photo ID. I confirmed with him that my itinerary included Martinique and Princess website says that I need a passport. He said don't worry all that was needed was a birth certificate and a valid ID. So that put me at ease, and I finished booking the cruise.

On September 19 around 1729 cst I called Princess booking and told them I was unable to obtain a passport in time for my passenger to make the cruise and they confirmed he could not go because he needed one. I told them I would call back and cancel my trip after talking to the other travelers. When I called back on September 19, 2023, at approximately1841 cst Princess representative stated to me that the first person I talk to was miss informed and that all I needed was a birth certificate and a valid ID. And she also confirmed this information with her supervisor that even though my itinerary goes to Martinique all that was needed was those documents. This call was made way before final payment was due and could have easily cancelled then.

Four days before departure I called Princess again to confirm the proper documents needed for the cruise. On December 4, 2023 at approximately1207 cst during the 20 min call the representative stated that all I needed was the birth certificate and valid id even though my itinerary included Martique. Princess representative also confirmed with his supervisor that this was the correct information.

All travel companions fly to Florida and when we get to port my passenger was denied entry to board the ship due to improper documents. There were other passenger told the same thing even though they some had passport cards.

While on the ship I was telling the story and one person stated they got on the ship with documentation other than a passport book. Port entry denied everyone who didn't have the passport book and other forms of ID were denied boarding. I find this practice of allowing some and not others highly disrespectful.

Regal Princess 10 day Caribbean cruise with Martinque

[protected]/12-18-2023

Booking number: 5G4NVX

Member number of denied passenger:[protected]