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Princess Cruises Complaints & Reviews

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Princess Cruises - California, Santa Clarita / Cancelling a person who could not sail

Nothappycruiser on 2014-01-18
We have a booking for a sailing on January 23, 2014. We booked a suite for my husband and our daughter ( mid twenties). This was a Christmas present for her to join us on a short cruise. Yesterday, she was in an accident and hurt her neck and she will be unable to sail next week. We did not buy vacation protection. I called to cancel her from the cruise. I was not calling to ask for a refund, just to notify them that she would not be sailing with us. I was told that we have to pay $299 to cancel her. It is amazing to me that we paid to add her to our reservation and now we have to pay to...

Princess Cruises - New York, New York City / Failure to refund

Mary PA on 2013-03-19
We took a cruise with Princess Cruises scheduled from 27-31 Oct 2012. Although Hurricane Sandy was already predicted, we still sailed. We did get travel insurance. Instead of going to Bermuda, we ended up in Boston, MA. I had a military onboard credit, but had to chase Princess repeatedly to get it. We were kept on the ship 2 extra days to get back to NY, Princess added 2 extra days of tip to our bill even though Princess was the reason we stayed (they could have paid these tipdays). Lotus Spa offered a $35 weight loss solution, instead it was like a time share come on to sell us $1K of algae and herbs. At the end of this Princess refused to refund 1 penny of our fare. Beware cruise companies!

Princess Cruises / Very irresponsible cruise line

Halkoe on 2012-05-24
On February 9, 2010, my wife and I boarded the Diamond Princess in Auckland, New Zealand, bound for Melbourne and Sydney, Australia. Booking No. XT9Q3D On the morning of February 18, 2010, while still at sea and on the Diamond Princess, I ate breakfast at the Horizon Court buffet, and I subsequently became ill, with a stomachache and diarrhea. I had eaten only food prepared and served on the Diamond Princess. Before eating breakfast I felt fine and I was in good health. After I became ill my wife and I stayed in our state room, while I tried to recover, but I did not improve. Later on February...

Princess Cruises / Poor Customer Service/Refusal of valid refund

K A L on 2011-06-17
My wife and I recently cruised on the Golden Princess to Alaska from Seattle.While the scenery was beautiful, the ship was lovely, and we received, for the most part, excellent service, unfortunately our vacation was marred by the following experience. Upon arriving in our stateroom on Saturday, my wife looked through the excursion tickets that were left in our room. (We had booked the cruise and all of our tour excursions through our travel agent.) She mentioned that everything appeared to be in order except that there were no tickets for the zip line tour that I was supposed to be taking in...

Princess Cruises / misleading practices

happy couple on 2011-01-06
Grab your depends and set sail on the Grand Princess, my wife (41), two children 13 & 15 and I (41) took our second cruise this year and WOW what a mistake to have chosen princess to celebrate Christmas and New Years December 20 thru January 2, 2010-11. The same food was served for 14 days or re-cycled into a new dish and called something new; the hot food was cold and the cold food hot. The atmosphere on the ship bordered a retirement home and the nite life consisted of bingo. The staff was adequate as long as you didn’t have an issue that required anything besides clean towels in your...

Princess Cruises - California / Phantom charges

Stayed overnight in ships sick bay. Transferred to hospital in Panama. Received bill from Princess for hospital charges, with some duplications added as extra charge. Also received a bill from Norton Lilly through Princess for $3, 500.00 for me and $1, 000.00 for my wife for medical services. Absolutely no medical services were rendered through these people. I requested itemization of charges from the Norton Lilly bill and received no reply. Sent them registered letter later requesting this and was told that I would have to pay this bill, but they would not give me specifics of what they claim of service rendered.

Princess Cruises / Failure to meet contracted obligations

DO NOT EVER USE PRINCESS CRUISE TO BOOK YOUR AIR FOR A CRUISE. We paid Princess ~$500 for a one day extension in Auckland at the end of our cruise. Princess booked us on a 6:15a.m. flight that day which required a 3:30 a.m. transport to the airport. We tried to rebook ourselves so we could use the extention and Princess said we would forfeit 75% of our air fare if we did. When we pushed them to rebook, they said there would be a $2200 "rebooking fee." I personally verified that there were multiple alternate flights available all the way up to our return which permitted Princess to meet the...

Princess Cruises / Greedy people

Oliver on
Princess changed the entire itinerary for their Mexican cruise to include the coast of California. Offered no compensation, no shipboard credit, no ability to reschedule, nada. These guys are as greedy as they come.

Princess Cruises - California, Santa Clarita / Bad service

Pamela on
Recently, my wife and I took a cruise on the Ruby Princess. This is a new ship and this was it's fifth cruise. We have cruised before, four times with Carnival. We thought we would try a more "upscale" cruise line. WOW, what a total disappointment!! Our state room was much smaller than a comparable level selection with Carnival. No spa bath tub, Top sheet on the beds are attached to the blanket so you can't cover up with just the sheet. The balcony was not private as advertised. People have a full view of the balconies of the lower decks. Had to pay extra for ice cream, juices and...

Princess Cruises / Refused to refund our deposit!

Valerie on
Mid 1998 I contacted a local travel agent to book a Princess cruise for 4 (my fiancé and I and my two daughters) to celebrate the Millennium -- i.e. New Years Cruise 1999. I was told that no brochures had yet been printed but that the details -- dates, ports, and so on -- were available, and that we could make a booking for a deposit of $500 per person (total $2,000 US) to hold two specific staterooms. Booking so far in advance of travel I was concerned about cancellation policy, but my travel agent was assured by her Princess Cruises contact that the same cancellation policy would apply...
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