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PODS Complaints & Reviews

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PODS - pricing

Posted: 2014-07-26 by    MDLDa
Complaint Rating:  0 % with 0 votes
Do not use PODS they will take money unauthorized from your bank account. They are unethical. They took an extra 120 and called it insurance? They did not deliver on their services and kept changing prices. The quote they send you in email will not be what you pay. They sent me email after email saying one price and then when they had my credit card they charged me more. Do not trust, this is a bad business practice....
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

PODS - Delivery - POD Setting

Posted: 2014-07-14 by    just wanted what i paid for
Complaint Rating:  0 % with 0 votes
Ordered a POD to store one room of furniture. Property incurred water damage due to broken water line. I wanted to temporarily store my furniture in a container while the damage was repaired. Ordered the unit on-line. It was delivered on the day promised. However, it was dropped with the loading door facing the rear of the property against a fence. There is no way to load the pod with the loading door against a fence. I called pods asking them to flip the container so the door faces the driveway and street so it can be loaded. They were emphatic that the pod was set correctly and if I wanted it...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

PODS - BS scam

Posted: 2014-03-31 by    San Diego Move
Complaint Rating:  0 % with 0 votes
After trying 2x to obtain a quote with phone rep, I gave up in complete disgust.

Double Talk, can't provide what I requested, absolute Morons!

I went to "PACK RAT" and obtained the right solution for my move with NO BS>...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

PODS - District of Columbia - Poor costumer service/ inflexible policies

Posted: 2013-05-07 by    Vee C.
Complaint Rating:  0 % with 0 votes
After paying PODS to house my articles since October 2011 for $270 a month, I discovered the company will has no policy (in fact the rep- Jason seemed to relish informing me) that they would charge me an entire additional month rent on top of the $107 drop off and pick up charge although because I was asking for delivery the day account would be billed. I indicated that since PODS has made in excess of $5, 400, they might create a policy which allows flexibility in the last payment if it is within a certain timeframe. Jason indicated I was moving somewhere where that flexibility was not applicable....
Complaint comments Comments Complaint country United States, District of Columbia Complaint category Movement & Delivery

PODS - Arizona, Surprise - Delivery of goods

Posted: 2013-04-13 by    LynEarl
Complaint Rating:  0 % with 0 votes
I will never use PODS again! We negotiated to have our household goods moved from Florida to Arizoa thinking, yes it's a little more expensive than doing it ourselves, but they will get it to us safe and sound. Someone forgot to mention to PODS that getting it to you on the date they said they would was paramount to the consumer! They delivered it to us to load in Florida on time, they took it away on time, and they CERTAINLY drained our bank account of the money to pay for their services on their schedule. But when they e-mailed me 2 days before they were to deliver saying they'd be a...
Complaint comments Comments Complaint country United States, Arizona, Surprise Complaint category Movement & Delivery

PODS - PODS - This company sucks and employees are unprofessional

Posted: 2013-01-30 by    jkm14
Complaint Rating:  0 % with 0 votes
I got a response from a a lady named jennifer@podssocial.com to send details of my account and then I did follow up with this lady after a month and she assured that she is going to talk with her executive resolution team to resolve my issues with PODS. After few days I got an e-mail from PODS saying they will not do anything so I believe this lady is completely scam with no value for her words. Sending e-mails to her is completely waste of time and the result of my communication with PODS was waste of my four months and my case is still hanging in dark....
Complaint comments Comments Complaint country United States Complaint category Other

PODS - Hijacked my stuff

Posted: 2013-01-11 by    Finn C
Complaint Rating:  0 % with 0 votes
I called to get my stuff delivered. I live 60 miles from where the POD is stored but they want to charge me $720 to deliver my stuff. They are holding my stuff for ransom!! The issue, as they explained it to me, is that I live in a territory served by a different franchisee than the one where the POD is stored. So to move the container they have to transport it to the other franchisee ($$), charge me one month's rent!, and then charge a delivery fee. Why can't the franchisee who has my stuff deliver it? I have no idea. Corporate says they have no control over what the franchise owners...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

PODS - Beware of weight limit

Posted: 2012-10-13 by    LakeGator
Complaint Rating:  75 % with 4 votes
Beware of the new interstate agreement form they ask you to approve.
It has recently been changed to specify a maximum weight in ANY of the container sizes you rent.
Here is the revised text:
the maximum weight of Tenant’s property shall not exceed 4, 400 pounds contained in either the
Lessor’s sixteen-foot (16’) Container(s), twelve-foot (12’) Container(s) or seven-foot (7') Container(s

I'm told a good estimate for weight is 7 lbs per cubic foot. That works out to just under 630 cubic feet of cargo.
Note that the...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

PODS - Customer service

Posted: 2012-10-07 by    tpduffany
Complaint Rating:  0 % with 0 votes
Ok so I have been sitting in my living room in Florida on lawn chairs for the past five days. Why you ask well this wonderful company PODS seems to be unreliable. For the past six months I have had all my worldly belongings in storage win PODS while I make my transition from Massachusetts to Florida. Of course I had made PODS aware of our move date and they assured me that everything would be delivered on time. Well this was just not the case today I received half of my belongings nearly a week late. It gets better a broken TV and mouse droppings in the new couch oh what a wonderful service. Then...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

PODS - Tennessee, Memphis - Damage

Posted: 2012-02-04 by    Never again Pods
Complaint Rating:  0 % with 0 votes
When PODS delivered my unit i opened it to find everything had been flipped and damaged. I made over 10 calls to Corporate and.that many more to the local idiot who ran the location.They did nothing to fix the damage. The commercial does not show what happens to your unit once it arrives to there warehouse. It is moved by unskilled forklift drivers throughout there facility. Ever see forklift drivers with an unbalanced load?...
Complaint comments Comments Complaint country United States, Tennessee, Memphis Complaint category Other

PODS - Unorganized Mess

Posted: 2011-10-20 by    happy77
Complaint Rating:  0 % with 0 votes
I received a quote from PAKRAT that was lower than PODS, but PODS decided to match what PAKRAT quoted. My things have been stored for 2 months now and PODS has lost the quote they sent me. They asked that I call them back and I've now been on hold for over 20 minutes! This company is unorganized and their customer service is awful!!! DO NOT USE THIS COMPANY FOR STORAGE AND A MOVE!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

PODS - Terrible

Posted: 2011-09-25 by    krispy
Complaint Rating:  100 % with 1 votes
PODS delivered my POD on 2 1/2 weeks early and damaged my brick retaining wall. It took over two months to resolve my delivery issue. They never returned my phone calls and when they finally got back to me to inform me that they reviewed the call and determined that they made the error they had the nerve to tell me that I was at fault since I received email confirmation of the delivery. Their own customer service department complains about the other divisions and it's just a game of passing the buck....
Complaint comments Comments Complaint country United States Complaint category Products & Services

PODS - Washington - Dont use them

Posted: 2011-09-01 by    J Garrett
Complaint Rating:  0 % with 0 votes
Dont do it, If you want to store somthing in your driveway or just move from drive way to driveway it might be OK but do not expect them to deliver as promised (1 weeks notice) in your second location.
We asked upfront for our POD to be delivered to a pemanent storage space. Knowing that the pod cannot be left on site as it would block other peoples storage we arranged to pay for demirage for 2 hours while we unload it. The local PODS yard is 2 hours away from this storage space. When we went to have it delivered we made the big call only to find out that they wanted 2 weeks notice (not...
Complaint comments Comments Complaint country United States, Washington Complaint category Bad Business Partners

PODS - Don't do it!

Posted: 2011-08-23 by    awilsford
Complaint Rating:  100 % with 1 votes
We used the PODS shipping containers for a military move from Hawaii to Missouri in April 2010. The company gave me a quote of $9969.60 which was supposed to cover the moving and storage of 2 8X8X16 containers for the months of April and May. Since I use a credit union for my banking, I needed specific dates and amounts in order for the card to be processed. I should have known there would be issues when my credit union representative called to tell me there was an attempted charge of over $9000 to my card. The first amount of $5212 was not due for another two weeks, so I didn't worry about...
Complaint comments Comments Complaint country United States Complaint category Products & Services

PODS - Don't even bother calling

Posted: 2011-08-19 by    delere
Complaint Rating:  100 % with 1 votes
First I went online to get an estimate. Pretty easy for Uhaul and other moving companies. PODS site said I had to call so I did.

I got the big sales pitch about how great PODS is and she wouldn't answer my questions. I asked her very politely I might ad to please stop the sales pitch and just give me an estimate and she continued with the sales pitch as if she had to read it from a card. I finally got an estimate. I told her I could not afford it but thank you. She got rude and started grilling me about how else was I going to move that far, who else gave me estimates, etc. I...
Complaint comments Comments Complaint country United States Complaint category Products & Services

PODS - Paid 3X my quote

Posted: 2011-08-01 by    hriley
Complaint Rating:  0 % with 0 votes
PODS sounded like a great idea. It was cheap, the delivery was even on time (I feel so lucky). My problem was that they quoted me around $400 for delivery and 8 months of storage while I was out of the country on a foreign exchange. Then I started getting monthly bills, and I just figured I was paying it off in payments, but when I called them to double check, oh no, I was getting a $194 dollar bill every single month. So that is close to $1600 in storage fees. Completely not worth it. When I called to ask them why I was paying more then they quoted me, the rep. said, "Oh that happens to a...
Complaint comments Comments Complaint country United States Complaint category Products & Services

PODS - Bad customer service

Posted: 2011-07-28 by    lulumidwest
Complaint Rating:  0 % with 0 votes
You can tell a bad service company when you have a problem and they never say "let's make this work" or "I'll see what I can do."

The PODS people - both the local franchise and the national - immediately start rambling on about fine print in the agreement that you signed that proves the mold in the pod is your fault, that the lack of preparation on their part is your fault, the mysterious extra charges are your fault. The reason they start rambling on? Because they get complaints night and day and never have the slightest intention of making it work.
Complaint comments Comments Complaint country United States Complaint category Products & Services

PODS - Bait and switch!

Posted: 2011-07-26 by    protaginets
Complaint Rating:  0 % with 0 votes
I reserved on the web site for a Pod to be delivered and to store my personal belongings for three months. That is what I signed up for, but not what I got. Everything was kosher until Pods billed me $244 for a second month. I called and they pull out some "addendum" that I must have clicked through stating that I would be charged monthly. I looked at the final page of the reservation. I did a screen capture because I did it on my iPad (and can't directly print from it). There is no mention of a recurring charge on the screen capture. Now after the fact they are adding on this addendum....
Complaint comments Comments Complaint country United States Complaint category Products & Services

PODS - Horrible - 16 foot container delivery

Posted: 2011-07-23 by    lilliputian
Complaint Rating:  0 % with 0 votes
My quote constantly changed, the customer service representatives could rarely answer a question without placing me on hold to ask a manager, they lost my account information and told me I didn't have a POD when I was starring at it in my driveway, and often when trying to get a quote they would schedule a pickup or delivery without my confirmation. I would never use this company again and would not recommend it to anyone I know....
Complaint comments Comments Complaint country United States Complaint category Products & Services

PODS - Ontario, Ottawa - Misinformation about services

Posted: 2011-07-05 by    More Careful
Complaint Rating:  100 % with 1 votes
I chose Pods because I didn't want to pack and unpack a moving truck for each part of the move. I was told that Pods would deliver the container when I moved to my new location even if it wasn't in their service area. Now, I'm ready for delivery and they don't deliver to my area. In fact, they told me to get a moving truck and pick up my stuff in Ottawa. My delivery area is just over an hour from Ottawa off the 401. They say they don't deliver all over. Setting up delivery has been very problematic and has taken several attempts. All calls go through a central answering...
Complaint comments Comments Complaint country Canada, Ontario, Ottawa Complaint category Movement & Delivery

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