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Back in 2007, I purchase a Optima Batteries, Model #9083561, Part# 75135, for 2001 BMW (330ci).
The battery has a 3 years, free replacement warranty. The manager said the battery is not in the
system. I dont keep receipt for my company Baums Service Center Inc, 727 E 26th St.,...

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My Lincoln Mark VIII was having a electical problem that caused the car not to start. It was not getting a spark to the plugs. After trying to start most of the day, had a PepBoys Tow Truck pick it up and take it to PepBoys repair shop. Shortly after it arrived there the Service Manager called...

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I took my car to Pep Boys for a simple brake job and they tried to con me into $600 worth of front end work and other stuff that I just don't need.

He told me my brake fluid was black and needed to be replaced, so I checked it and it was clear as glass. But he wanted to charge...

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I have, this evening, visited the Pep Boys Service and Parts Store at 375 Quaker Lane in West Warwick, Rhode Island. The intent of my trip was to purchase and install four brand new tires on a vehicle that I have recently purchased. Unfortunately, I cannot say that the experience was a good...

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Three years ago I had my alternator replaced by Pep Boys. For a little more money I got the "lifetime" replacement deal which covers the part but not labor.

About a year after i had the work done I needed a new alternator. I took it to Pep Boys and it was replaced for...

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Does anyone know why Pep Boys now requires your vehicle registration information, even if you're bringing it in for a simple oil change? According to the location I went to, he needed the information, so he can "put my information in the system". He said they updated their system...

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I used to be a constant customer of Pep Boys that does not care about their customer service. I took my car into Pep Boys in January 2008 for them to repair my brakes which I was charged very close to $600.00 of repairs. Well it is July 2008 and I am having the same exact issue for Pep Boys...

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Recently i had visited a Pep Boys for an oil change for my 2004 Mustang. I gone there before without any problems. This time for some unknown reason my car has been in the shop for an oil change for over 45 minutes, which does not usualy take that long to perform this kind of job. Which got...

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I had my Dodge Durango, which only has 65, 000 miles on it, to Pep Boys because the oil pressure gauge dropped to ZERO and the check gauges light came on. As soon as this happened, I pulled the vehicle over and parked it where it sat for 3 months till I had some extra money for repairs. The...

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Just voicing a complaint about the Pep Boys in my local area. Of the 8 people who I saw that were "working" there, the only person who was actually helping customers was a cashier. The service department associates
need a personality service to help them with their skills....

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Had a problem where my 2003 Dodge Dakota overheated on March 15, 2009 at 3 am. Called a tow company and was towed to Pep Boys in Parsippany, since they were going to be open on Sunday.

When they open they took my truck in and said that it need a new radiator. Never showed me the...

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On Friday 1/18/08, An ATV was purchased cash from PEP BOYS. It was brought in from their warehouse in Pa. The Store personnel finished the assembly and prep. I was shown how to start it etc. It was started by the store personnel and I heard it run. It was loaded onto the transport vehicle for...

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Purchased a new ATV Baja 150. The store had to get it out of warehouse from some other State. Pep Boys agent started ATV prior to loading onto my vehicle. ATV was not ridden at pep boys or anywhere else. ATV went from back of vehicle directly into heated shed via ramp. ATV purchased on...

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I went to pep boys to have my car serviced. I was told that it would cost one amount and I told them to fix it. A couple of hours later I was told that it would be over $100 more. I was really infuriated. I have given them a lot of my business but I feel like I have really been taken for a ride....

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So my husband and I are trying to upgrade our 2002 Mustang GT. We took it to Pep Boys to get whole new shocks and struts put on the car. We we quoted approximately $425.00. We agreed to pay this along with we were also getting a tune up since the car was well over 50, 000 miles. Well we get...

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Pep Boys installed an engine in my 1998 Oldsmobile Cutlass and I have a 3 yrs warranty on the engine and was told I can go to any Pep Boys if I have any problems within the 3 yrs. My engine light has been on now for months and I have went to several Pep Boys and they continue to tell me I have...

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Failure to deliver services on payment. Vehicle was delivered to Pep Boys Shop on 17 May 2008 via tow. Tower (Mike, not sure of name) was informed vehicle running hot as well as not currently starting, hence the tow. Called to check status of vehicle on Sunday 18May08, shop informed that will...

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April 26th: I woke up to take my truck to Pep Boys so they could see what the problem was with my truck over heating. I went outside and looked under the truck to see if any fluid may have leaked from the truck to give me some indication to whether or not there was a problem. Upon inspection...

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i took my truck in for a thermostat replacement and to put a new radiator they took 3 days and cost me a freakin motor they took my truck for a test drive and said they motor blew up then they show me the oil that they said they drained out of it and it was rearend grease im not stupid plus...

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Horrible Repair Work! Horrible Customer Service!

I've had my car back into this location 4 times to repair my car. They've taken $2500 from me and have YET to fix my car. They replaced many parts that I am certain didn't need replacing. They've broken my engine...