Complaint Rating:

I needed tires for my car and kept putting it off as my busy schedule kept hacking away at my time. On the weekend I went to a local strip mall to a market and when I came out I had a flat. There was Pep Boys right next door to the market so having not much of a choice I had them put on four...

Complaint Rating:

There is a serious problem with the Pep Boys in Orland Park, IL. I brought my car in on 3-24-12 to have front end work done because noises when I hit a bump. They said they will charge $19.99 to inspect the front end and I asked if that amount would be applied to the bill if I have the repair...

Complaint Rating:

Service technician Jose Ordenez had horrible customer service. Complained that he did not want to work on my car, and gave me 'lip' about putting it back together after he took it apart.
I am not keen about anyone talking crazy to me that works in a customer service atmosphere....

Complaint Rating:

The service at the Martinez store was so bad I had to leave. The service center for tires was so bad the person was taking phone calls When I complain the guy told me that there were other tires store and I could go to them. I will NEVER go that store again....

Complaint Rating:

I went in for 1 standard oil change. Their mechanic had left the drain plug loose and all the oil leaked out. Messing up my engine. Pepboys refused to admit fault and help out in any way....

Complaint Rating:

SAVE YOUR CASH AND YOUR CAR STAY AS FAR FROM THESE GUYS AS YOU CAN!!!
To date I believe my vehicle has been serviced three times at the north academy Pep Boys location in Colorado Springs CO. In my opinion, based on the same work, done previously on the same car. Pep boys have been a...

Complaint Rating:

A pep boys manager sold us some quads, they also sold us a warranty that covered parts & labor. That's what they told us. Well, the manager messed us when he checked us out and sold us the wrong warranty, that covers parts only. When the vehicle needed repair, we found out the truth.

Complaint Rating:

oday is August 25, 2010. And THIS is MY PepBoys horror story.

Having recently purchased a 1997 Infiniti I30, I decided to bring the vehicle to my local PepBoys on Indiantown Road, in Jupiter, Florida for the advertized free brake inspection. After an hour of waiting for the car...

Complaint Rating:

I am clueless on how a person that has never worked on a car can tell me when an uninstalled product has been installed. I went to pep boys for a starter for my 94 honda civic. The price was reasonable (105.00), but after taking the old starter out and comparing. I had the wrong part. So i go...

Complaint Rating:

Nov 30 I went to Pep Boys to have my Prius headlite changed as they dangerously turn off when driving at night.In 5 mins they were done.and charged me for the service.I tried several times to change it my self and I know I had a hardtime.But the mechanic John told me that there were 2 of them...

Complaint Rating:

Shame on Pep Boys….Scammers and thieves… The Pep Boys at 830 Military Dr. in San Antonio, Texas, are full of lies and deceit when it comes to servicing your tires. Your boss, Pep Boys President, Mike O’dell knows about this and will not get involved.
An email to PepBoys...

Complaint Rating:

I WAS HOPING THAT I COULD GET MY REBATE IN A REASONABLE PERIOD OF TIME, TURNS OUT THEY HAVE NO RECORD OF MY SENDING IN FORM.WILL NEVER DO BUISINESS WITH THIS COMPANY AGAIN AND WILL NOT GET MY SELF AGGRAVATED WITH RESUBMITING PAPERWORK THEY GOT ME.OTHERS BEWARE.I PURCHASED TIRES BUY ONE GET ONE...

Complaint Rating:

I am very disappointed with Pep Boys complaint resolution system. I took my car to Pep Boys in Apopka, FL to tell me what was wrong with my a/c. They did a "System Check" and said it needed an evac and refill of the refrigerant. That was done and 3 ½ days later my a/c still...

Complaint Rating:

Just want to let everyone know what BAD SERVICE I got.
I brought my '94 S-10 in for a whining noise to the Sandy, Utah store (9350 S 700 E) and asked them to do a diagnostic to find the problem and let me know.. I told them their service department thought it was the water pump but...

Complaint Rating:

We had been using Pep Boys at 4987 West Lane, Stockton for a few years. Each time it was clear you needed to keep an eye on them. There always seemed to be something we needed to have them resolve before leaving. Knowing a little about cars seemed to keep them honest. We kept using them because...

Complaint Rating:

I had my car towed to Pep Boys on metroplitan ave in Ridgewood Queens on the recommendation of Allstae which is my towing service, after 2 days I called at 9am to see if they had fixed my car, I was told that they were so busy they had not even looked at my car-I called back at 1pm and again...

Complaint Rating:

We took our car in for repair on 6/30/11 telling them it was a fuel issue. They never looked at it until Saturday. They told us it was the alternator & a problem with the alarm. They recommended replacing the alternator & disconnecting the alarm. They said they did this & they gave car back...

Complaint Rating:

On July 10, 2011, I took my car to Pep Boys on Rt. 1 in Princeton, NJ to run a engine light check and brake check (both free services). A day later I got a call from them explaining what needed to be replaced in my car. The brake pads, rotors, drums all needed to be replaced, as well as a break...

Complaint Rating:

DO NOT GO HERE! AWFUL! I brought my car here with a radiator leak, they diagnosed that my serpentine belt was loose, it needed a tensioner and a radiator flush/fill. I know little about cars, but I know that if the serpentine belt isn't working correctly, it wouldn't be just the radiator...

Complaint Rating:

BEWARE - PEP BOYS -Franklin Square Gastonia
About 6 months ago, I had over $800 in work done on my vehicle. This included tune -up, inspection, replacing all belts etc. They were professional, and did good work. A couple of weeks ago, I was driving on the Interstate and my Air Cond. stopped...