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I am an emplyee of pep boys for over 8 years. During the course of these years. I have been denied promtions that I rightfully earned by obtaining ase cetifications. Our health plan was taken away and replaced with a "heath fund". Under this plan I cannot afford to go to the dr. Last...

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My Lincoln Mark VIII was having a electical problem that caused the car not to start. It was not getting a spark to the plugs. After trying to start most of the day, had a PepBoys Tow Truck pick it up and take it to PepBoys repair shop. Shortly after it arrived there the Service Manager called...

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I purchased a Baja 50cc ATV four wheeler from Pep Boys for my son. That was the worst mistake I have ever made! After 1 1/2 hours of driving time on this machine, it failed to start. I contacted Baja within the 90 day warranty period to let them know about the problem and they refused to fix...

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i took my truck in for a thermostat replacement and to put a new radiator they took 3 days and cost me a freakin motor they took my truck for a test drive and said they motor blew up then they show me the oil that they said they drained out of it and it was rearend grease im not stupid plus...

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EVERYONE, WATCH OUT FOR PEP BOYS ANAHEIM HILLS CA.!!! Took my jeep grand Cherokee in for a radiator check and repair if possible for a leak. radiator was not repairable and agreed to replace. also at the advise of the service rep, replaced thermostat because of the mileage on vehicle. after...

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Be very careful when parking your car in the Pep Boys, BJ's - Shoprite parking lot at Metro Plaza Jersey City. If you leave the Parking lot to go to the Mall your car is towed at a cost of $162.00 including taxi. It is taken miles away where you are them strong armed by a scavanger EZ Towing...

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I have worked at Pep Boys now for 5 years, in 3 different Pep Boys stores in 2 different states. They are all the same. Customer service (aside from myself, of course) is just horrible. It's a joke. They do NOT care about their customers. The service department is even more of a joke, really....

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Horrible Repair Work! Horrible Customer Service!

I've had my car back into this location 4 times to repair my car. They've taken $2500 from me and have YET to fix my car. They replaced many parts that I am certain didn't need replacing. They've broken my engine...

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Ohhh, Pep Boys... NEVER AGAIN! Despite hearing not-so-great things about them in the past, I'd go there frequently simply because the hours are convenient. Last weekend, I took my car there for an oil change and a State Inspection. I also noticed some stiffness in my steering wheel; mostly...

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I have bought tires and service from pep boys for years and I went to Evansville In. store today were I have bought many sets of tires. I have a tire on the front of my Buick that has a viberation after 65 MPh. I wanted the store to check my tires and they told me it would cost me $21.99 for...

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To whom this may concern;

This letter serves to file a formal complaint against the upper management of Pep Boys of California. Specifically against Ray Navares, the regional or Area manager of the Sacramento area which also includes the Reno / Sparks, NV. Area. It has become...

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My car overheated badly last Saturday- Steam and everything. I had it towed to Pep Boys. They told me it was the cooling fan and replaced it .($500+) I picked it up Sunday afternoon. Got it home. Next morning on my way to work, it overheated again and had to be towed back to Pep Boys. They promised...

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I purchased CV axles for the left and right side of my autombile and they were installed by my personal mechanic.
The same day, the "clicking" noise came back. Pep Boys informed me I would have to have a suspension evaluation to determine if the axles were defective which I...

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Three years ago I had my alternator replaced by Pep Boys. For a little more money I got the "lifetime" replacement deal which covers the part but not labor.

About a year after i had the work done I needed a new alternator. I took it to Pep Boys and it was replaced for...

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Pep Boys' advertising tag line is "Pep Boys does everything for less" - but nothing could be farther from the truth.

Customers walking into a Pep Boys auto service center will see a prominently displayed sign, comparing the Pep Boys store price for common auto services,...

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So my husband and I are trying to upgrade our 2002 Mustang GT. We took it to Pep Boys to get whole new shocks and struts put on the car. We we quoted approximately $425.00. We agreed to pay this along with we were also getting a tune up since the car was well over 50, 000 miles. Well we get...

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I recently bought a 90 model truck with its original battery and cables with the intention of resell. I went to Pep Boys to purchase a new battery on Tuesday April 7, 2009. I promptly went home and installed the battery only to discover that my truck would not start. Suspecting the battery had...

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On the 12th Thursday of February 2009 I brought my Infiniti G35 coupe to Pep Boys on Kirkwood Hwy Wilmington, DE to get new tires and a battery installed. They sized and fitted my vehicle with new tires, however they could not do the battery since I had run short on time. They advised me to...

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PepBoys Ad telling about oil & filter replacement says, "When the light comes on, bring it in".

When the light comes on, something else is wrong with your car, not an oil change.

I think that this is false advertisement ant should be taken off the...

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I took my 2002 Mazda 626 to Pep Boys in Laurel, MD for front brake pads. They told me it was my rear drums that needed to be replaced. I thought it was odd because I have 2WD not 4WD. So I let him put the drums on. Immediately I heard a loud screeching noise, but he reassured me it would go...