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Pep Boys Complaints & Reviews

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Pep Boys - Run away!

Posted: 2014-07-15 by    BL71
Complaint Rating:  0 % with 0 votes
Brought my car in for an alignment. They said they could not do the alignment without replacing the brakes. SO I had to leave that night and return several days later so they could order parts. Car made a horrible clunking noise on the way home. At home I checked and had 5 lug nuts on one wheel (all of them) that were finger loose. Although I had made an appointment (the first of the day), they still had not touched it several hours later when I called for an update. They were apparently befuddled when they encountered rust on the brakes, so they turned to two ball ping hammers, which of course...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Pep Boys - Repair promise

Posted: 2014-04-19 by    Mkywalst2
Complaint Rating:  0 % with 0 votes
I went to pep boys & spoke to the service manager Rodney Robinson. I told him i needed an oil pump installed in a 1996 jeep grand cherokee limited 4x4 5.2L. A three hour job. He agreed and instructed me to have the truck towed in. I did. Then he had all kinds of excuses why he didn't want to do it. This particular truck is the easiest oil pump to ever have to install. You don't have to raise the engine or anything. Needless to say i had to have it towed again and installed elsewhere. It took 3 hrs. Very simple. I want my tow money refunded & they refuse...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Ruined my car and won't take responsabil

Posted: 2013-07-05 by    Mike Toad
Complaint Rating:  50 % with 2 votes
What car and the boys because it was overheating literally three hours the mechanic said that I need a new radiator and thermostat. I said okay since I'm not very well versed in auto repairs paid the $500 and said ok. We week later car overheats again I take it back to Pep Boys they said a little loose clamp I said okay. For five days later the car overheats. again this time I'm stuck on the road and car won't start. I'm sitting in the car looking in my rearview mirror and I'm about 50 feet away from being pulverize by a dump truck and im thinking I'm dead. Luckily...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Worst Online Experience

Posted: 2013-04-25 by    gm8506
Complaint Rating:  0 % with 0 votes
Pep Boys has the worst online system. I had placed an order for Shocks on my 2001 Chrysler Town and Country Mini Van. I even paid for overnight delivery. Problem with them is that they don’t tell you if they have the item in stock or not. Ordered parts on a Wednesday, nothing from them by following Monday so I called them. Waiting online for them to answer is a real fun experience. The person who answered said they would check and call me back, what a joke. Had to call two more times only for them to be delivered the following Thursday. They were not in stock and they can’t tell if an...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Nevada, Las Vegas - Battery diagnosis

Posted: 2013-04-24 by    judijj
Complaint Rating:  0 % with 0 votes
I had to have my car jump-started because the battery was dead. I took it to Pep Boys for their free battery charge. I was informed that my battery was completely dead (even though it was only 2 years old) and I had to buy a new one. I agreed to it. After putting in the new battery, I was informed that my battery was being drained as it sat there and there was something else wrong. They told me it would cost another $45 for a diagnostic test to see if it was the alternator, or cables or whatever. I declined. I drove it home and called AAA for their battery diagnosis. The AAA mechanic checked the...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Car Service Centers

Pep Boys - California, Long Beach - My car 1995 Kia Sephia

Posted: 2013-04-23 by    Beverly Almo-Santiago
Complaint Rating:  0 % with 0 votes
I took my car in because it was making screeching noises as if there was a loose belt.

On 1/28/13, I took the car in... #803 Work order 2138369, the sales person or mechanic told me I had a bad alternator belt and that I needed a new battery. I accepted the work on my car but I am still having the loud screeching noise issue after changing the alternator belt. The battery has also died on me twice...I believe it is a bad battery.

I would like for Pep Boys to remedy this situation. Thanks Beverly...
Complaint comments Comments Complaint country United States, California, Long Beach Complaint category Car Service Centers

Pep Boys - Pennsylvania, Philadelphia - they broke my car!!

Posted: 2013-04-20 by    krendelek
Complaint Rating:  0 % with 0 votes
I took my chevy malibu 2000 to pep boys(red lion and blvd, phila, pa) last week cuz there was smth wrong with the fan, the car overheated. the guy infront charged me 54 $ for the diagnostics, and the next day when i called to find out if they found an issue, i was told they needed to run another diagnostic for a 100$. i agreed. the next day i had to call them, cuz no1 ever called be back and i was told that i have to wait till monday to find out the price of the detail i needed. on mon i called again! and they still were not able to tell me the exact price.Finally the next day they ordered the detail...
Complaint comments Comments Complaint country United States, Pennsylvania, Philadelphia Complaint category Car Service Centers

Pep Boys - Warranty denial

Posted: 2012-10-24 by    Sidduke
Complaint Rating:  0 % with 0 votes
I bought 2 lifetime warranty axle for my 1996 mazda millinia from pepboys on cooper street in arlington texas 2009. The axle broke. I went to the store foa a replacement but i was denied. I complained to their cooperate office with case # 1363 of 08/06/12. No action was taking. I was forced to go buy another axles at o reily after my car has seated at the shop for over four weeks....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - New York, Port Jefferson Station - PORT JEFFERSON NY PEP BOYS BOB IS HORRIBLE

Posted: 2012-08-23 by    therealtruthnobs
Complaint Rating:  0 % with 0 votes
TAKE BOB OF PORT JEFFERSON NY WHO PICKS A FIGHT WITH A CUSTOMER ALL BECAUSE THE CUSTOMER WAS GIVEN THE WRONG ORDER, THEN OVER CHARGED, THEN ASKED TO PAY TWICE AS MUCH AS PREVIOUSLY PROMISED, THEN LATE 1 WEEK AND THEN THE OLD DERELICT PICKS A FIGHT WITH A CUSTOMER WHO MERELY POINTS THIS OUT AND REFERRED TO HIM AS BEING UNPROFESSIONAL!! THEN YOU COMPLAINT TO THEIR USELESS CORPORATE OFFICES WHO GIVE YOU THE SAME BS NONSENSE! THEY FORWARD THE COMPLAINT THIS CLOWNS BOSS IVAN WHO WON'T DO ANYTHING TO HIM AND FAILS TO GET BACK TO THE CUSTOMER COMPLAINING WITHIN THE FALSE PROMISES OF 48 HOURS! WITH...
Complaint comments Comments Complaint country United States, New York, Port Jefferson Station Complaint category Car Service Centers

Pep Boys - Nevada, Sparks - false rebate offer

Posted: 2012-08-22 by    ripped-off driver
Complaint Rating:  100 % with 1 votes
Bought 4 new tires, installed, and allignment for $520.81. Was steered by Manager Anthony Burge to get the Futura Touring HR Tires to get the buy 4 get one free Rebate.
I originally was going to buy just 2 tires.
Burge reviewed my filled-out rebate form, said it was good, mailed it in.
Got card back from Pep Boys telling me my tires don't qualify for tire rebate.
A nice little scam Pep Boys and Burge have going...
Complaint comments Comments Complaint country United States, Nevada, Sparks Complaint category Car Service Centers

Pep Boys - California, Moreno Valley - PROPERTY DAMMAGE AND UNTRUE REPAIR ADVISE

Posted: 2012-07-16 by    ripped off agian
Complaint Rating:  0 % with 0 votes
While my car was in for a tire rotation they scratched my driver side rear bumper. The Moreno Valley store referred me to their "corporate" location who has informed me that they will do nothing to right their wrong. In addition the Moreno Valley tech advised me that my car also needed struts and tires and that the tires were cupping. Not wanting to leave my car with them again (who knows what they would do to it this time) I checked around for strut replacement and was advised by Ford dealership and another repair shop that my car did not need struts and my tires were fine, just a bit...
Complaint comments Comments Complaint country United States, California, Moreno Valley Complaint category Car Service Centers

Pep Boys - California, San Diego - Tire Purchase

Posted: 2012-04-24 by    ZPZ
Complaint Rating:  0 % with 0 votes
I needed tires for my car and kept putting it off as my busy schedule kept hacking away at my time. On the weekend I went to a local strip mall to a market and when I came out I had a flat. There was Pep Boys right next door to the market so having not much of a choice I had them put on four new tires. The price, which included new valve stems, was about what I expected to pay at the place I usually go for tires and I was going to get rid of the car in a few months anyway. They tried to include a front end alignment for 39.99 more and I told them to forget and just put on tires. They said it would...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Car Service Centers

Pep Boys - Illinois, Orland Park - Refund

Posted: 2012-04-09 by    Michael Tunney
Complaint Rating:  0 % with 0 votes
There is a serious problem with the Pep Boys in Orland Park, IL. I brought my car in on 3-24-12 to have front end work done because noises when I hit a bump. They said they will charge $19.99 to inspect the front end and I asked if that amount would be applied to the bill if I have the repair work done. I was told no. They told me what was wrong I gave the OK to have repairs done. I had the control arms repaired. When it was done, I paid the bill and the cashier said the noise would be 95% gone. On the way home, the front-end noise was still there just as always as if nothing was done. I went on...
Complaint comments Comments Complaint country United States, Illinois, Orland Park Complaint category Car Service Centers

Pep Boys - California, Los Angeles - Customer Service

Posted: 2012-03-12 by    Not a fan of bad service
Complaint Rating:  100 % with 1 votes
Service technician Jose Ordenez had horrible customer service. Complained that he did not want to work on my car, and gave me 'lip' about putting it back together after he took it apart.
I am not keen about anyone talking crazy to me that works in a customer service atmosphere. In addition, I believe an automotive service should be customer service friendly to help instill confidence that the work is getting done, or at least to assure you that you have not been forgotten in the waiting area.

NOTE: I waited in the waiting area for two hours while they removed a belt,...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Car Service Centers

Pep Boys - No service

Posted: 2012-03-04 by    Patrick Paul
Complaint Rating:  0 % with 0 votes
The service at the Martinez store was so bad I had to leave. The service center for tires was so bad the person was taking phone calls When I complain the guy told me that there were other tires store and I could go to them. I will NEVER go that store again....
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Pep Boys - Don't get your oil changed at Pepboys

Posted: 2012-01-25 by    Elpore
Complaint Rating:  0 % with 0 votes
I went in for 1 standard oil change. Their mechanic had left the drain plug loose and all the oil leaked out. Messing up my engine. Pepboys refused to admit fault and help out in any way....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Colorado, Colorado Springs - Poor Quality and Service

Posted: 2011-12-17 by    JJJKULTGEN
Complaint Rating:  0 % with 1 votes
SAVE YOUR CASH AND YOUR CAR STAY AS FAR FROM THESE GUYS AS YOU CAN!!!
To date I believe my vehicle has been serviced three times at the north academy Pep Boys location in Colorado Springs CO. In my opinion, based on the same work, done previously on the same car. Pep boys have been a huge disappointment. I feel that the quality of parts used or the work done is far below my standards. I was lead to believe the warranty was something it truly is not. Something is truly wrong either with part quality or installation. The work performed on my vehicle was truly disappointing. Just over half the...
Complaint comments Comments Complaint country United States, Colorado, Colorado Springs Complaint category Car Service Centers

Pep Boys - Arizona, Peoria - Warranty

Posted: 2011-12-13 by    Dere
Complaint Rating:  0 % with 0 votes
A pep boys manager sold us some quads, they also sold us a warranty that covered parts & labor. That's what they told us. Well, the manager messed us when he checked us out and sold us the wrong warranty, that covers parts only. When the vehicle needed repair, we found out the truth.

We called pep boys, who told us there was nothing they could do about it now.

SO, they do NOT stand behind what their managers say. BAD CUSTOMER SERVICE in my book. BAD, BAD BUSINESS!!!

Go to the BBB website, there are a lot of complaints about them. BUYER BEWARE!...
Complaint comments Comments Complaint country United States, Arizona, Peoria Complaint category Motorcycles & Scooters

Pep Boys - Horror story

Posted: 2011-10-27 by    JimInJupiter
Complaint Rating:  100 % with 1 votes
oday is August 25, 2010. And THIS is MY PepBoys horror story.

Having recently purchased a 1997 Infiniti I30, I decided to bring the vehicle to my local PepBoys on Indiantown Road, in Jupiter, Florida for the advertized free brake inspection. After an hour of waiting for the car to find its way into one of the 6 empty bays, (yes, I counted them), I waited another hour for a "mechanic" to pull 4 tires, look at brakes, replace tires, inspect a master cylander and inspect the brake lines.

The mechanic, after inspecting my car, (more like sizing me up for the short...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Pennsylvania, Philadelphia - Won't Allow Me To Exchange for the right part

Posted: 2011-10-19 by    washington auots
Complaint Rating:  100 % with 1 votes
I am clueless on how a person that has never worked on a car can tell me when an uninstalled product has been installed. I went to pep boys for a starter for my 94 honda civic. The price was reasonable (105.00), but after taking the old starter out and comparing. I had the wrong part. So i go back to pep boys and ask for the Store and Parts manager first and foremost. I explained my story to them and ask (nice and calm) that i "Either" wanted my money back or just "Exchange" the starter for the right one. The Managers looked at the part and told me they won't do anything...
Complaint comments Comments Complaint country United States, Pennsylvania, Philadelphia Complaint category Cars, Parts & Vehicles

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