Complaint Rating:

I took a cruise on NCL, the Dawn, this summer to Bermuda and the Bahamas. There were 10 of us - 5 rooms on deck 10. Various problems - horrible service, rude staff, lost shoe from luggage, room keys that wouldn't open causing us to lose the use of 1 room for the first full day, poor quality...

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Norwegian Cruise Line in their brochures in the state rooms says... if we leave anything on board it will be shipped to us at our expense... my experience is that it was all stolen.. gifts for three children and three grandchildren left behind in my stateroom was never found ... staffing problems...

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Arrived at approx 2 pm Feb. 3rd 2008 the check in was fine, went to dinner at the palace at 6 pm My wife, and I both had steak, they would be a cheap come on dinner for 4.99 at home. They were tough, and tasteless. The next morning we ate at the crossings. We both had eggs, hash browns, I had...

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I have booked Norwegian Jewel from February 15th to 24th, 2008 by web (reservation nr. 1501321), and I've book shore excursions too (confirmation ID 14491397).

In the confirmation, my son's (aged 16) excursions price were less than my husband and I. Once aboard, when...

Complaint Rating:

Three seniors bought a 16-day cruise package direct from NCL online with their trip insurance, flying PHL to catch NCL Crown in Santiag, Chile, with one night in hotel there before boarding. All flights cancelled day 1 and 2 out of PHL led to offer of ground/air transport in Chile, with no guarantee,...