MyLife
reviews and complaints

As someone who values transparency and trustworthiness, I must caution you about Mylife.com. Numerous customers have reported negative experiences, including unauthorized charges, misleading information, and poor customer service. One customer mentioned being overcharged and facing difficulties in obtaining a refund, while another highlighted the lack of accurate information provided. It's essential to approach Mylife.com with caution and carefully evaluate the risks before engaging with their services. Your online safety and financial well-being should always be a top priority.

Initially I thought this could be a helpful tool, however when they falsely claimed I was related to an individual in another part of the state they would not correct it. I asked them 3 times to correct it with no response. Instead they use fear of your reputation as a way to get you to pay for their "services". Manipulations like this need to stop.

STALKER ALERT! This website allows anyone to *** about you, clone you and then send a copy cat negative version of you out into the world. My FAKE profile stated that I left my children because I was a drug addict by a woman who will have sex with your husband, brother, cousin, wife, father, mother and program director just to brag about obtaining NAME BRAND sunglasses she looks like a blind rat in.

Martin helped me with the refund I request quickl & nice

It gives you basic info, but if you want more in-depth info you have to pay for the next level. It was very easy to cancel.

Great Customer Service That I've ever Experienced, Very Professional Customer Service.

Jessica was very helpful and mindful to my needs. She was a please to deal with and was extremely professional.

I joined MyLife to search for a missing relative. The information I learned was beyond just helpful. I have recommended MyLife to many friends. My search included many sites on Facebook, and I always mentioned MyLife and how incredibly helpful it was. Thank you

I was curious looked for the free trial... Did not want this because most isnt me and im terminally ill so who cares who I am. But they charged me 2 times in one day

Must need a class action suit... These people are not honorable and by law you can make anyone take off your personal info.. Now I cant pay my utility bills... The federal trade commission says this is a scam

My account expired and cannot speak to an agent and only get a recorded computer message about email. I have sent 4 emails under 12 hours about my account and to see if any deals. I am not getting any response with anything. Now I am point I want my money back since I cannot get access to what I need without paying yet again for the same service I had before at one price. This is the worse company to get help, has become a rip off.

I signed up for a $1 trial back in Jan. 2020, cancelled within the appropriate time frame. Even received a "confirmation number" from the customer service rep. Almost 3 months later my credit card was charged for a $59.95 6 month "subscription" that I never signed up for. Tried to call and cancel, spent 30 minutes on hold on the phone, was "the next caller in line" (according to their phone system), only to get disconnected (hung up on). I called back the next business day earlier in the day, got the exact same response from their phone system (hung up on again, right before being answered). I called back a third time, finally pressed a different menu option, for "existing members" to be able to speak with someone, and they were able to answer my call after about 7 minutes. She "apologized" for the unknown charges, and said she would refund the charges on my credit card, but she didn't have a clear answer as to why it was charged in the first place, especially after I called a few months earlier to cancel.

Buyer beware proceed with caution...

I have signed up in the past to correct false information, however am not willing to do so again. I started to get almost daily emails telling me to check who is looking at my background and that there are damaging items that need to be fixed, which can be done by signing up. All for a fee, of course. In effect, this company is blackmailing people by posting an opinion of your reputation and making it publicly available. The only way to fix it or privatize some info is to pay for a membership and keep subscribing. All of my "relatives" listed are from a prior marriage (divorced 17 years), several of those listed died years ago. Zero of the "known associates and neighbors" listed that "damage" my reputation are known to me, and that's just the start. I contacted customer service to have my profile removed and pointed out false info, as of today have not received a reply. Not sure how this is legal. If I will be contacted by customer service to correct the information on the profile, get it privatized or removed without having to pay a fee and it stays private for let's say a year, will happily remove this review.

Stay away from this site because it is a scam. If I could give negative stars I would... In December I signed up for the $1 trial and within minutes was charged another $99.90. I called and after being on hold for over 30 minutes I finally got someone who barely spoke English and had to go around in circles with them explaining that I had only wanted the trial but got charged the extra, finally got my refund and supposedly she canceled the account so that I wouldn't get charged again. Low and behold 3 months later in March I got a notification from my card that I was charged another $99.90. I tried emailing them but got no reply. I waited 4 days before I called, again the woman on the other end of the line barely spoke English and I had to spell my name out 4 times before she could find my account that was never canceled. Then she tried to tell me that because I had activity on my account on March 6th that she could down grade my account to like $25. I told her I wanted to speak to her supervisor because I hadn't even been to the website since December so that was a lie I wanted a full refund and if I didn't get my money back I would contact my card and report the fraud. Only then would she agree to give me my full refund.

After conducting a Google search, I found some personal information on the MyLife.com website and immediately requested that they remove my information from their site. I received an email stating: "To remove your profile, please go to https://www.mylife.com/help, and view FAQ #14. This FAQ, will give you step by step instructions on how to remove your profile from MyLife.com." I did this, and FAQ #14 on their website says: "The owner of the profile has to directly request removal through MyLife.com®. To begin that process, you must be a registered member and logged in." I firmly disagree with having to sign up for an account just to have my personal information removed from this website, and I don't understand why I need to sign up for an account to prove my identification. I did anyway, and now I immediately regret it because come to find out that I'm still not able to remove my information from this website - which I'm not even sure how they got my personal info in the first place. This has been an awful experience and I am vastly uncomfortable with having my personal information out on the internet, readily available. I do not share things on social media for this exact reason. PLEASE REMOVE MY INFORMATION IMMEDIATELY.

On Sept. 11th I created an account and added my card after waiting forever for a search to load up. it was only a dollar for a 7 day trial so I did it. upon looking at what they had I did not find what I was looking for. Most of the information was correct but not up to date like they had stated it was that day. I then went into my account and cancelled my subscription that day saying I did not find what I was looking for. I took a screenshot of my account saying that "Your account is currently paid through Fri, 18 Sep 2020." and that it is set to expire on Sat Sept. 19th 2020. Well today Sept. 17th we were charged $35.85. Our account was paid until the 18th so no matter what we should not have been charged anything. I did contact them and they said all subscriptions from here on out are cancelled, even though there should not be any considering I already cancelled, and they said they will refund the money. If that is all done and we don't get charged again well then at least they do what you ask once on the phone but they should have never charged me in the first place. Do not trust this site they are trying to pull a quick one on people. Also this would be a no star rating if I could leave a no star rating. Avoid this website

Sad but true. First, the information is somewhat true. They receive information from many sources, some outdated. You get what you pay for. But! buyer beware. They use financial traps. Currently my case is being reviewed by a fraud department, but they have allowed me to reason with Mylife in written form first, which I have submitted to the membership department and a time limit respond. I will rest the burden on them and not myself. In February I discontinued my service with Mylife and followed all the process. I have the policy and physical evidence of the cancellation and the need to no longer utilize the service. Where they try to screw you is on automatic renewal, which I am glad, I have conversations to show all processes I took, internal to Mylife was followed and Mylife noting further charges will be transacted...BUT BOOM! April , renewal Fee and BS excuse of why it happened. But I was prepared and all information has been turned over to the Fraud department. Now I am patiently waiting to hear from mylife with assurance money is returned. On my side they have been halted surrounding any further transactions in the future. So Buyer beware. It could be a good service for some if they were honest and made it easy.

MyLife.com advertises a 7-day free trial. I signed up for the 7-day trial, got the information I wanted from MyLife and cancelled the trial one day later. 4 days after I initially signed up for MyLife, they charged $44.95 to my credit card. When I called to ask them to reverse the charge, they told me that I signed up for a year membership. I explained that I signed up for a 7-day trial and cancelled 24 hours later. They offered to refund me $30 of the $44.95 charge. I told them that their offer was unacceptable; this was a free week-long trial and I expected that it would be FREE of all charges, especially considering I didn't use 6 of those 7 days. Then they offered to refund $34.95. I asked to speak to a supervisor because I would not be paying a single penny. Finally, they offered to refund the entire amount. I am currently waiting for that refund to appear on my account. Their 7-day trial offer was a complete lie. They charged me for an entire year's subscription before the 7-day period even concluded AND after I had cancelled the trial membership. Then my request for a refund became a garage sale haggle/negotiation. This "business" should be shut down; it is dishonest and unethical. Their false advertisement could cost unwitting customers money they didn't plan to spend.

I have had my "profile" (that was generated by THEM without my knowledge) removed SEVERAL times. Every time, I have explained that I have legal reasons to keep the information they have posted inaccessible to the internet. Some of it is not public information but they have made it public, including a photo of me as a minor that is not published anywhere online. Said photo was deleted many years ago from a private social media account. I have been a victim of stalking many times in the past, and now their "public information" is putting my children in danger. No matter how many times I have had these profiles removed through them, they put it back up a few months later. Mylife = disgusting vultures. Victims of stalking, domestic violence, and other crimes shouldn't have to worry about how easily accessible VERY HARD TO FIND information is on this site. Nowhere else (other than Mylife) in any internet search have I found every last bit of information about myself that is concealed from the general public everywhere else. I really wish this was illegal. Tl;dr: they won't really remove your profile. They'll wait until you believe it's gone and then replace it.. even if you've expressed concern as a victim of domestic violence and stalking, and your abuser used their site to find you.

I originally attempted to "opt out" of MyLife's database July 27. Originally- I went to the MyLife site - joined for $1- made the choice to opt out- MyLife indicated the information would be removed across search engines where they reported - within 5-7 days. I was encouraged when that was done within a few days- The listing remained off for four days - then re-appeared. Since that time- I have contacted them SIX TIMES. Due to the lack of action on the part of MyLife- I have tried to deal directly with the search engines- and have been told due to some algorithm I must deal directly with MyLife. Here's the bottom-line- The information MyLife reports is inaccurate, dated, and not guaranteed for accuracy. They do not guarantee information which affects thousands of peoples' lives- and yet they continue to report it. In my profile - it states - so and so has COURT< CRIMINAL < or ARREST records - All NOT true. They converged information from some other person. This is unethical and should completely be against the laws of the United States of America. These people need to go out of business. BEWARE- Check your information. These people are NOT above-board - Their business practices (like many data-brokers) are weasily. They try to extort you to join them for $89 a year- or for you today - have we got a deal for you. Sleazy- Disgusting. Sadly - some people think this stuff is legitimate -

This company is the worst, and if I could give no stars, I would. Read the ***(RED FLAG) at the bottom if you want to see the main issue...If you have time, please read on...
My email has been filled with MyLife advertisements and I fell for their gimmicks. They would put the subject as "Your Reputation Has A Negative Score" or "Someone just searched your name". I bite, and I wish I never would have.
Their initial fee for just checking your own background is $1, and that's where they would hook you in. It is a $1 trial, but when that trial ends, they charge you for an annual subscription.
In my case, I was disappointed with my background check, and I asked a MyLife representative around May if they could do me the courtesy of removing my profile and my information from their website, they told me there's nothing to worry about, and that there would be no additional charges. Read on...
I check my credit card charges, only to find a $50 charge a few days later. I then call the company back to tell them about this, and the representative told me they could only give me $40 back and that there was no cancellation.
***(RED FLAG ) The representative who "helped" me the last time, simply misspelt my email that I used originally, and ran the annual charge under that email with my credit card details. As soon as I get my partial payment back I'm going to ask my bank to reject any more charges.

I was charged twice via PayPal on April 2, 2024. One charge was 24.95; the other 155.40. As soon as I saw the charges, I tried to contact MyLife.com, but have not been able to reach them. The phone numbers [protected] and [protected]) have a recording that says send an email. I have sent an email every day for 7 days. The only reply is an automated response that says they will answer in 24-48 hours. That was 3 days ago. I faxed them. I sent a certified letter. There are instructions online about how to get a refund through their website but those must be old instructions, because the links they speak of do not exist. It should be illegal to take money from people, but there is no way to contact them.

I signed up for this service and found that it doesn’t meet my needs called the number on the website it stated to send Email which I did a few times I then contacted PayPal to stop auto payment they sent contact to MyLife this all started on 3/27/24 to this date 4/3/24 no one has contacted me or PayPal statement on website states cancel anytime it looks like they do not allow phone calls this way they can hold on and not issue a refund

Gave me the wrong information, gave me my son's info instead of mine I can't give you any more info because I don't remember when I used them. All I know is they gave me the wrong info and they won't refund the fee and cancel the info they have on me from their website and they keep sending me endless emails! My email is [protected]@gmail.com Jeffrey D McKenney. Ag3 66 Newark, Delaware my son is junior and is 29 years old

This morning while checking my bank account I discovered a charge of $155.40 to MyLife which I did not request OR authorize. It's impossible to reach them by telephone and I have submitted an email but have also notified my bank that the charge is not authorized! I'm a senior citizen living on a fixed income and this is highly disturbing to say nothing of a huge impact on my budget.

1on december 21there was a $155.40 withdrawal from my bank account that was not authorized. The bank statement says the withdrawal was a point of sale w/d mylife*vi ppl bgs 310-5713144caus

I request a refund as it was not authorized for that amount and it needs to be done asap.

Sincerely,

Janet e d'imperio

[protected]

9401 e 64th st apt d

Tulsa, oklahoma 74133

I went on the website because it said that a new legal issue had been posted. I went on the website and had to sign up for some kind of subscription to see the info. I believe I signed up for 7 days and it was around $2. I woke up with a charge around $156. They cancelled my membership but will not refund the money. I emailed customer service and customer relations several times and nothing.

Hello. MY name is Machelle Cole, I recently found out all my info was on this site. How is that possible when I NEVER signed up for anything with you guys! The fact that I have to pay you to remove that personal information is ridiculous! There are people on there listed as my family and they are not related to me or anyone in my family and so many other things not correct. Why do I have to pay for something I DID NOT SIGN UP FOR! Please contact me at [protected]@gmail.com

Somehow, Mylife.com, got a hold of my card information, and charged me in the amount of $155.40 for a yearly subscription, which I did not sign up for. I have tried to email the company repeatedly, in which the first five emails, they didn't even respond. Then, after several attempts of requesting that they cancel my subscription, and refund the money charged to my card, they said that the account had been cancelled, however did not address the issue of me receiving a refund.

On 11/2/23, I was trying to get the one time, one dollar, check on an individual. Somehow it never went through but I got a $155 charge on my credit card for a subscription instead. The charge was immediate because my gut told me to check my card, sure enough there was one there. I emailed it was an error. Got an email back saying it was deleted but nothing about the return of the $155. Emailed twice since, nothing.

Have called 3 phone numbers. One of which was given to me to ask question about my new service. None of them work. You can not get a person. I will lawyer up if necessary. Their service sucks.

My intention was to do a $1 search last Wed/Thur not sure the dates. I did that successfully. Unintentionally another service came up for $95.40, which I did not intend nor do I think I hit a complete button for whatever this was. Contacted by email because no phone is available to speak to a customer service rep, did not hear back at all. I am not happy. I need a response and credited.

I was charged 95.40 & 179.40. I tried to do business with my life I just wanted to get the 14.95 for one year. I want a refund I was charged on 10/0923 at 11:30 pm.I did not ask for The premium account, I selected 14.95 for a year. At 14.95 a month. I did not want are do I need a premium account. I just want a refund for the 95.40 $. Thank You Michael Everhart

I gave my debit card to Mylife to pay $1 for one person lookup. My bank notified me of a fraudulent charge of $95.40 from MyLife for a subscription. This was never authorized and I immediately emailed Mylife customer support to immediately cancel the subscription and issue a credit to my account. I did not receive any acknowledgement of their receipt of the email or any action to reverse this fraudulent charge. MyLife customer support doesn't have a phone number (even though they list one). Perhaps because fraud is a normal business practice. Avoid MyLife services.

Hi my name is Terry Wicker, I saw your mylife online and tried to use it, the cost was less than 10.00 but they charged me 179.00 to my personal account. I want this to be cut off ASAP and refund my money to my account. I need someone to contact me as soon as possible. At [protected]. This has caused me an overdraft in my account. My bank is named Riverbank in Baton Rouge Louisiana. Please call me as soon as possible.

Today, 08/30/2023:

MyLife is an absolute scam. I wanted a one-day subscription for about $10, and I was charged that plus $155 for a subscription I did not want. Another charge just rolled in. There is no way to contact Customer Service except for email. Who knows when or if they will respond. The site sets up "traps," as you navigate to charge much more than what you're interested in. Horrible ratings everywhere. How can they legally continue to do business?

My life charged me $155.40 on 8.13.23 and then immediately tried to charge $174.40. I immediately contacted them through all phone numbers to cancel the membership and request a refund all to be met by prerecorded messages to email customer support which I did. I have emailed Mylife over 5 time. The response is that they canceled my subscription. The problems are that you will not answer my question regarding my $155.40 refund and you tried to charge my card $174.40 IMMEDIATELY after charging me $155.40.

There is an anonymous post about me that is made-up and libelous. Accuses me of having sex with my secretary and implying that that led to $300,000 of embezzlement. That harms me because it is a total fabrication. the second review is by a former patient, which I do not mind leaving up.

I never asked to be listed on this site and as I understand it, to remedy this libel, you will extort me for the price of some kind of premium service. Is that your business model?

Received Email Sunday June 25, 2023 saying thank you for order. I did not order this nad I contacted bank cancelling my debit card June 28, 2023. The bank reverse charges then they recharge my card which I had cancelled again. I do not want this service ands wish they would cancelled any further charges and they turned aroud and charged my cancelled card again.

MyLife.com has charged my credit card $155.40 for a service I NEVER subscribed to. I had only asked for ONE search for a lost cousin, at the listed price of $4.98. And instead of giving me contact data about my lost cousin, it gave me contact data for myself. I have initiated a dispute of the unauthorized charge, of $155.40 with the assistance of my credit card's billing department.

Telephoning MyLife.com results in a recorded voice asking the caller to Email But Emailing MyLife has proven to be useless.