Murad

I been waiting for my InvisiScar for over 5 weeks now and it still hasn't arrived. Every time I call them, they keep telling me that it will be here within the week and they give me some "points" to make up for the inconvenience. But the thing is, I still haven't received my order yet. And to make matters worse, they cancelled my order without any explanation and refunded my money a couple of days later. I had to reorder it again and it's been a week since then, but still no sign of it. The customer service is not helpful at all and they just keep repeating the same thing over and over again without actually resolving the issue. It's really frustrating and disappointing.

So, I was scrolling through my Facebook feed and saw an ad for Murad's Brightening Trio for only $39.99. I thought to myself, "Hey, that's a pretty good deal!" So, I clicked on the link and placed my order. However, when I checked my email, I saw that the total came out to be $193.85! They added two extra products and charged me $99.99 for the Brightening Trio! I was so frustrated and confused, so I immediately called their customer service hotline.

The representative on the other end of the line told me that they couldn't cancel my order because it wasn't in their "system" yet. They advised me to call back after 24 hours. I was so annoyed because I didn't want to wait that long, but I had no choice. The next morning, I called them again at 9 a.m. Pacific Time, and they told me that my order had already been processed. I was so upset because it wasn't even processed by my bank yet! I felt like they were just giving me the runaround.

So, I decided to take matters into my own hands and called my bank to put a hold on the funds. I didn't want to risk losing my hard-earned money for something that I didn't even want in the first place. The whole experience was just terrible, and I couldn't believe how unhelpful their customer service was. It felt like they were just reading from a script and didn't really care about my concerns.

Overall, I was really disappointed with my experience with Murad. I was excited to try their products, but the whole ordering process left a bad taste in my mouth. I hope they can improve their customer service in the future because I don't want anyone else to go through what I went through.

I've been a loyal customer of Murad for quite some time now and I've spent a considerable amount of money on their products. Generally speaking, I'm quite satisfied with the quality of their products, but I have to say that their customer service leaves a lot to be desired.

Recently, I had to call their customer service department to return a product that I had purchased. The product was too thick and caused me to break out, so I wanted to return it and get a refund. However, I was informed that because it was part of a promotional set, I had to return both products and couldn't just get a credit for half the price.

This was quite frustrating for me, as I only wanted to return one of the products and reorder the one that I did want. Having to return both products and then wait for the one I wanted to be shipped to me seemed like a waste of time and resources. I didn't feel like the company was being very accommodating to my needs as a customer.

As a result, I've decided to take my business elsewhere. I'll be ordering from Macy's instead, where I can get free shipping and hopefully better customer service. While I do like Murad's products, I don't think it's worth the hassle of dealing with their customer service department.

I gotta say, I had a bit of a rough experience with Murad. I thought I'd save some cash by ordering online from their website, but it ended up being a bit of a headache. I got the infusion oil and another product, and used a coupon code to get $50 off. But when I tried the oil, it just didn't agree with my skin and I ended up breaking out. So I reached out to customer service to set up a return, and they told me I had to pay for the return shipping and insurance. Plus, they only applied the coupon to the product I was returning, so I had to pay full price for the other one. Not cool, Murad. All I got was a sorry for the trouble, and honestly, I'm not sure I'll be shopping with them again. Next time, I'll just go to a store and try things out in person.

I've been using Murad products for quite some time now and I must say, I'm not too impressed with their customer service. I placed an order for my mother on April 30th, hoping to receive the Mother's Day gift that they were offering at the time. Unfortunately, I didn't receive my order until 3 weeks later and to my disappointment, the gift was missing. When I contacted customer service, they informed me that the gift was only available while supplies last. However, when I initially tracked my order, the gift was included in it.

To make matters worse, their chat service is absolutely terrible. They don't offer email support, so when you do get a response from them, you have no way of knowing if they've replied unless you're actively monitoring the chat. And if you take more than 5 minutes to respond, they'll close the chat without resolving anything for you.

Despite these issues, I will say that the Murad products themselves are quite good. My mother has been using them for a while now and she's noticed a significant improvement in her skin. However, the poor customer service experience has definitely left a bad taste in my mouth. If you're willing to deal with the potential headaches of ordering from Murad, then the products themselves are worth it. But if you're looking for a hassle-free shopping experience, you might want to look elsewhere.

I've been a fan of Murad for quite some time now, but I have to say that their customer service is seriously lacking. As an esthetician, I decided to try out one of their serums, but unfortunately, the bottle had a design flaw. It's a two-part system, and one of the tubes kept falling out of the bottom of the bottle where there's an opening. I reached out to the design department and sent them photos, but they told me to contact customer service instead.

I tried everything - email, phone, online chat - but I just couldn't seem to get any help. At one point, they even asked for my address so they could send me a replacement product, but that was back on July 16th. It's now September 23rd, and I still haven't received anything or heard back from them. It's incredibly frustrating, and I've decided that I won't be purchasing anything from Murad again.

It's a shame, really, because I used to love this company. But now that it's been sold and is no longer the same company it once was, I just can't justify spending my money on their products anymore. I hope they can get their act together and start providing better customer service in the future.

Been using Murad for a long time now, and I gotta say, I'm pretty satisfied with their products. However, I recently had an issue with my order and had to contact their customer service. It was my first time reaching out to them, and boy was it a doozy.

I made a mistake with my order and immediately called their customer service to cancel it. But they told me that they couldn't see my order yet in their system and to call back in a few hours. I was a bit annoyed, but I figured it was just a glitch in their system, so I waited.

After a minute or so, I decided to try their online chat instead. And guess what? The representative was able to see my order! So, basically, the person on the phone lied to me. I mean, come on, Murad, you're better than that.

To make matters worse, the representative told me that they couldn't cancel orders once they were placed. I was pretty disappointed with that response, but what really got me was the fact that they lied to me on the phone. It's just not cool, you know?

Overall, I still like Murad's products, but their customer service needs some work. I hope they can improve in the future and be more honest with their customers.

I recently made a purchase on Murad.com and unfortunately, I used the wrong coupon code. I quickly realized my mistake and called customer service to cancel the order. However, I had to wait for a long time before someone finally answered my call. After explaining the situation, I was told that the order was cancelled and that I should reorder with the correct code. So, I went ahead and placed a new order.

To my surprise, I received a confirmation email for both orders. I immediately tried to cancel one of them through email and online chat, but unfortunately, I was unsuccessful. As a result, I ended up with two almost identical orders and a total of almost $400 worth of products.

I was disappointed with the customer service I received during this process. The representatives I spoke with on the phone had a hard time understanding me, and I had an equally hard time understanding them due to their poor English skills.

To make matters worse, when I asked if they could refund me for the return shipping, they refused, even though the mistake was on their end.

Overall, my experience with Murad.com was terrible, and I will not be ordering from them again. It's frustrating to spend so much money and not receive the level of customer service that I expect.

Murad is a company that sells skincare products, but they don't always have their products in stock. This can be frustrating for customers who are looking to purchase a specific item. I recently had an experience with Murad where I placed an order for a product that was out of stock. I was not notified that the product was out of stock until after I had already placed my order. This meant that I had to go through the process of cancelling my order, which was not easy.

I placed my order on a Wednesday and chose 3 day shipping. However, a week later I still had not received a shipping confirmation or tracking number. I tried to reach customer service, but it took me 3 days to get through. When I finally spoke to a representative, they told me that the product was out of stock and that I would have to wait for it to come back in stock. They also tried to prevent me from cancelling my order by telling me that the product would be back in stock in 7 days.

This was my first time ordering from Murad and I was not impressed with their customer service. If they knew that the product was out of stock, they should have made that information readily available online before taking my money. I was disappointed that I had to go through the hassle of cancelling my order and waiting for a refund. I don't think I will be ordering from Murad again in the future.

Overall, I think it's important for companies to be honest and transparent with their customers. If a product is out of stock, they should let customers know before they place an order. This can save customers time and frustration in the long run. I will be sticking to brands that are responsible and honest in the future.

I recently purchased the Murad Acne Skin care facial whole supply on November 25th, 2020. I was excited to try out this product as Murad claims that their Acne product results can be seen within a week. However, I was disappointed to find that I did not see any positive results from using the Murad Acne facial products. In fact, I experienced an increase in Acne within a week of using Murad Acne Skin care.

Feeling frustrated, I decided to reach out to Murad through email to try to get some assistance with finding suitable skin care products for my skin. I had spent over $200 with Murad due to their false advertisement of the Acne Skin care products, and I was hoping to find a solution to my skin problems. Unfortunately, I did not receive a response back from my email.

I am saddened by my experience with Murad. I have tried purchasing different products for my skin, only to find out that Murad is another false claiming company that advertises positive customer reviews. It is disappointing to see companies make false claims and not follow through with their promises.

Overall, I would not recommend Murad to anyone looking for effective skin care products. It is important for companies to be honest and transparent with their customers, and Murad has failed to do so. I hope that they will take steps to improve their products and customer service in the future.

For 2 days I have been trying to place an order online with Murad. The website gets stuck saying loading, but will not proceed forward for me to place my order. I have been using these products for several years now. Called customer service today, tried placing my order as listed in my cart & was 1st told supervisor approval was needed. Secondly, I'm told I don't qualify for a free gift, even though my cart says otherwise. So I ask the rep, can you talk to your supervisor again, and he denies my request and tells me no. So I told him, I know this is not your fault, but he still offered no additional solution, just said he can't place my order. I get it, I was only trying to spend $115 dollars & apparently a compromise, with me as a buyer, is not worth the extra step or his time. What is $115 not spent, nothing to this company. But, I will not continue to use their products and I will make sure to share my negative experience on FB, other social media platforms, etc. Hope others will read my comments and choose another company to purchase from, Good bye Murad!

This company sent me their promo order in November 2018 and charged by card $56.44.
I have not received anymore product since and glad because I do not like it.
The next month They charged my card again but I did not catch it until January when they did it again.
After calling and being put on hold and then promised that no more charges would be taken because I am cancelling my order. They have charged my card February and March 2019. ..Even after a second call in February 2019.
I called April 19 and got a recording thanking their Canadian customers but saying they had to close the office down in Canada...that's it! no other way to get a hold of them!
I am now searching the internet for a US contact so if someone can help, I would really appreciate it.

Dear Sir/Madame

I was about to place an order for some products using the offer that is curently on Murad website, which is £25 off if the order is £100.

Also, as a new member i have got a promotional Welcome code which contains a cream, so no money offer this time.

But unfortunately on the website you cannot use 2 codes with the same order, therefore i have contacted a member of staff from Murad, but that was not very helpful.

She only reply to me to confirm that i cannot use 2 codes with the same order and i can use one with another purchase.

I have explained that i am not planning to place an order any time soon especially that the products are not that cheap so people can afford to place orders every day and that i want to use my welcome code as well. Is my right, and is only a cream i mean I understand the policy that you cannot use 2 codes but is not a money offer, is a welcome gift that should be mine with the order plus de offer they have online.

I think this is denying my right to have what they are promotiong, at the end of the day this is what they have offered and now they are saying is not possible.

Thank you for your time in reading this

Regards

Madalina cojocaru

To Murad Customer Team,

I have made the order No# [protected] on July 15 2018.
Customer No# 9294720.

I have used the Firm and Tone Dietary Supplement Pack but my body's skin get allergy. It gets itchy and red all over the knee and thigh areas.
I request the full refund for 2 Firm and Tone Dietary Supplement Packs. And please send me the RMA# so I can return the order.

Thank you

I had purchased the starter kit one week prior and and checked my bank account and noticed I was charged again for another shipment, when it clearly stated on my receipt that the auto pay wouldn't start for 35 days. Also, I have tried every phone number I could find to contact them. Either no answer or it just hangs up. Very very very poor customer service. I rate this 0 stars!

3/19/18
Wet smashed box cream all over the place
Hello,
I received my kit yesterday--The box was smashed on one corner--oh I knew that could mean problems. When I opened the inner box one of the tubes expelled its contents all over everything else. I would like you to send me a replacement box please. This is terrible. Looks like the seam on the bottom of the tube broke--this is no longer useable.
customer # 9132719
I threw out the smashed box, sorry.

They claim they provide lots of services and guarantees for their customer, and even a certified specialist for consultation
But none of them applies when needed, I have bought the above serum from them, however, it completely ruined the skin underneath my eyes, instead of anti-aging, it creates more and more fine lines under them, and there come new ones every morning I woke up, they can't really tell what's going on with my skin and if there's any way that it will cure, and told me twice to buy another product from them.
The skin in that area absorbs nothing, so they never heal, I've already spent over 4000kroner on finding new eye-creams which would help at least a bit since the break out in early January, and now I have to spend another 30, 000+HKD in treatments after consulting a dermatologist, the damage seems to be permenant.
Do not use their products, and be prepared if you have decided to do so.

Noticed a purchase of $56.96 on my credit card on Tuesday 10/10/17. Called Murad customer service on 10/11/17 to let them know I was charged for a purchase I did not make. The CS rep told me that I checked a box on my last purchase that said I would be receiving a 90 day supply in 30 days that I would need to cancel if I did not want. On my last purchase, I did a "one time check-out" because I did not want my credit card information stored and last year, the same thing happened in which Murad kept sending an abundance of product that I did not need. The CS rep then tells me that I have 2 options. 1.When I receive the unauthorized package of goods, I open it, and bring it back to the post office and they pay for the shipping or 2. Murad will not charge me the next 2 installments that they plan to charge me for the product that I did not order in the first place. To make things worse, when I sign into my account, which I did not use when I made my last purchase over a month ago that supposedly caused this to take place, there is no information about this what so ever. As far as I am concerned this is a scam. It is is a shame because I love Murad products but I have had nothing but problems with the company charging me for product that I did not order and do not want. It is 2017, this company should be ashamed they are losing good customers because they steal from them! The product I have been using for 5+ years and love but I looks like its time to find a company that has an honest mission! If you must have the product, I suggest buying it at Ulta or Sephora where you will not risk being apart of their scam!

I ordered from Murad and received my first package for $97. I then ordered again and received my package for $47. I noticed that they were going to ship again, so I called. They said they removed me from the "membership" program and the auto shipments (that I did not sign up for). Four months went by and I received no products and no more communications. Today I receive a notice from a collection agency for $29.95! I called Murad and they sad it was due from the second shipment, but I received no products. I have absolutely no idea why I owe the money, or why they would send me information to a collection agency with no prior communication. They have my name, address, phone number, and email address in their files. Seems like if they think I owe them money that maybe they should have tried to contact me prior to sending me to collections and ruining my credit. Do not buy from this company. They have good products but terrible business practices.