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Massage Envy Complaints & Reviews

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Massage Envy - Raising Prices Drastically

Posted: 2014-07-17 by    longdrive
Complaint Rating:  0 % with 0 votes
My wife and I joined Massage Envy a couple of years ago and for the most part have had a good experience. Early on they would cancel on me with short notice and never offer me any sort of compensation. Those issues have gone away, but it has become very clear to me that this company is all about the bottom line and not the happiness of the customer. We recently received an email stating that as loyal customers they would like to inform us that prices are going up %25 in a month. As of 8/18/14 a once $59.99 90 minute massage will now cost you $74.99. My understanding of the business model at ME was...
Complaint comments Comments Complaint country United States Complaint category Beauty & Day Spas

Massage Envy - Be aware

Posted: 2014-07-01 by    Deceit- Be Aware
Complaint Rating:  0 % with 0 votes
I purchased $180.00 in gift cards to be used as business gifts and my own personal use. After the first use of the Gift Card, the Manager (Herah) and Owner (Aditi) at the Blossom Hill location in San Jose, California did not honor their agreements or terms of the policies.

They refused to refund or Credit back my account. Basically, they got their money and then played games. When I challenged them about the situation they acted like they were Bank of America...Beware of deceptive business practices and rude, arrogant attitude.

Do not patronize this location!! Bad business....
Complaint comments Comments Complaint country United States Complaint category Beauty & Day Spas

Massage Envy - Hiring Process

Posted: 2013-12-03 by    UndisclosedTX
Complaint Rating:  100 % with 1 votes
After 4 hours of an unpaid lecture (orientation) inside the clinic, several online training programs (again unpaid, ) 3 hands-on practicals, and verbal/written confirmation that I have been hired. They send an email (not a phone call) stating that I did not meet their criteria during the 3 hour practical. Excuse me? Don't employers normally have a grace period for training before terminating their employment?? I am licensed and exprerienced. I still have not been paid for my 3 hours of massages given to their employees. I re-arranged my current schedule and put my college work on hold to train...
Complaint comments Comments Complaint country United States Complaint category Employers

Massage Envy - Florida, Pompano Beach, Florida - FRAUD, THEFT, Con Game

Posted: 2013-09-21 by    InspectNet
Complaint Rating:  100 % with 1 votes
I was given $160. Gift Certificate by Son. I went to Pompano Beach Store location and had ONE 90 minute massage. I asked for receipt showing Credit for next massage.
They refused!
They have been contacted to correct mistake . . . They refuse!
I have copy of original Gift and amount is shown $160.
FRAUD, Theft, Misrepresentation, falsification of records and basically
crooked business. All paper work shows their absolute liability and
their fraudulent lies to the contrary. I will prevail as I am right and
Massage Envy is obviously troubled company...
Complaint comments Comments Complaint country United States, Florida, Pompano Beach, Florida Complaint category Other

Massage Envy - Georgia, Cumming - Appt. Ripoff

Posted: 2013-08-19 by    James Vines
Complaint Rating:  0 % with 0 votes
In Feb. I purchased a $100 gift card from MASSAGE ENVY. Now they want a credit card to hold for your appt. Understandable! However, after the appt., they want to hold your card in their system which could be seen or used by anyone there. They told my wife she could come in at 8 or 9am and see if they have an opening and avoid using the credit card. But, once the gift card is used, they hold your credit card in their system. They do not belong to the BBB and currently have a rating of "F" for not answering their calls to them. Also, they will charge the already paid gift card of $100 to...
Complaint comments Comments Complaint country United States, Georgia, Cumming Complaint category Unauthorized Charges

Massage Envy - Florida - Denied copies of medical records generated

Posted: 2013-06-13 by    PastorLMT
Complaint Rating:  0 % with 0 votes
Denial based on Clinic Administrator's claim they weren't a medical clinic, the information was confidential and I signed a non-compete/confidential agreement (which clearly states it is governed by the state laws of Florida.) State laws mandate copies of records held by owner to be turned over to healthcare worker who generated them including notes, etc. ME's training manual clearly states their forms can be subpoenaed by insurance companies in a court of law. Solution: All Florida therapists working for Massage Envy upon their departure make a written request for copies of their...
Complaint comments Comments Complaint country United States, Florida Complaint category Beauty & Day Spas

Massage Envy - Florida, Port Orange - Discrimination

Posted: 2013-03-21 by    david the therapist
Complaint Rating:  0 % with 0 votes
I was a Massage therapist with Massage Envy. I became the subject of Age and Sex discrimination and became a subject to various techniques to get rid of me. I was terminated for expressing myself (as allowed by my first amendment ) regarding my stand on second amendment rights and the discussion of the use of Zoloft by subjects doing mass killings....
Complaint comments Comments Complaint country United States, Florida, Port Orange Complaint category Beauty & Day Spas

Massage Envy - Florida, Jacksonville - Vultures Contracts

Posted: 2013-03-08 by    Sparo
Complaint Rating:  0 % with 0 votes
Vultures Business Practices!!! Their contract is unethical....
Complaint comments Comments Complaint country United States, Florida, Jacksonville Complaint category Other

Massage Envy - Texas, Garland - AGE DISCRIMINATION

Posted: 2013-02-25 by    knewton64
Complaint Rating:  0 % with 0 votes
Here is in part a complaint letter I have sent to this location of Massage Envy:
(per my 2 hr 1st time visitor massage treatment on Sat Febr 23rd 2013) -


1) FAR LEFT HAND SIDE OF THE DESK FRONT DESK REP/RECEPTION AREA REPS MADE NOT ONE BUT T-W-O HIGHLY OFFENSIVE REMARKS TO ME ABOUT MY AGE (WHEN I FIRST ENTERED THE BUILDING AT APPROX 1:30PM FEBR 23RD).
2) FEMALE REP WHO WAS WORKING THE LEFT HAND SIDE OF THE FRONT DESK REP/RECEPTION AREA MADE FUN/ MOCKED ME AT CHECK OUT WHEN HANDING ME MY BILL (BECAUSE I DIDNT CHOOSE TO BE A MEMBER).
3) I WAS INCORRECTLY...
Complaint comments Comments Complaint country United States, Texas, Garland Complaint category Beauty & Day Spas

Massage Envy - Arizona, Phoenix - Getting out of contract

Posted: 2013-02-11 by    suezquist
Complaint Rating:  100 % with 6 votes
I am extremely unhappy with Massage Envy. Several months ago I signed up for your 6 massage plan. I was told I would be billed for 6 massages, one monthly for 6 months. I called after I thought I had been billed for six (6) and they told me I had one more month. I think that was in October 2012. I have noticed for the past few months I continue to be charged a monthly charge. When I called Massage Envy on Camelback, they told me the plan automatically goes month to month after the 6 months. I told them I was never explained that, and I wanted to cancel and just use the NINE (9) massages I have paid...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Beauty & Day Spas

Massage Envy - Low wages for LMTs

Posted: 2012-12-23 by    LMT1234
Complaint Rating:  0 % with 0 votes
LMTs have had it working for these franchises. They underpay their therapists and over work them. These franchises also have shady business practices which you can read from all of these customer complaints. This puts a bad light on a wonderful health service. Help change happen. Sign this petition at https://www.change.org/petitions/the-massage-franchise-increase-payrates-for-massage-therapists-decrease-lowballing-of-massage...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Massage Envy - California, Glendale - Fraudlent Billing

Posted: 2012-11-02 by    stevejs
Complaint Rating:  100 % with 2 votes
Too long to write here. I travel a great deal. Built up a backlog of massages (15 or 16). Put membership on hold. Once you do, it is almost impossible to book a massage. You have to reactivate membership, and pay at least one additional month before they will even speak with you. Many times they took my account off hold and started auto billing me again. Even though these massages were paid in advance I could not gift them to anyone. This has happened multiple times. The only thing that ended this is that my credit card expired, but now they call me on the phone for a new credit card number, despite...
Complaint comments Comments Complaint country United States, California, Glendale Complaint category Beauty & Day Spas

Massage Envy - Texas - Misleading Contract

Posted: 2012-10-30 by    Miss Thang
Complaint Rating:  0 % with 0 votes
I went to the Casa Linda Massage Therapy in Garland, Texas because I was in alot of pain. I got the massage afterwards I realized I was running late to pick up my kids so I tell the lady I have to go so she tells me a membership, I am like Okay just tell me where to sign because I have to go. I go in before the thirty days are up to cancel and was informed that I can not cancel unless I have a doctors note. Are you serious? Why would I need a doctor notes to cancel when I did not need one to get one? I contact my bank and I cancel my card and they still charged me. I put a stop payment of them and...
Complaint comments Comments Complaint country United States, Texas Complaint category Beauty & Day Spas

Massage Envy - California, La Jolla - Missleading Contrract

Posted: 2012-10-19 by    HERMANMONICA
Complaint Rating:  100 % with 3 votes
Massage Envy personnel are not clear when the offer customers memberships. I tried to cancel my membership and I was told that I had a 12 month contract and I that I have to wait until is done. However, I was told that I could cancel it any time I wanted and that is not truth. Unfortunately I did not read the contract before I signed it and they take advantage of that. I trusted these people and they lie in order to get the contract....
Complaint comments Comments Complaint country United States, California, La Jolla Complaint category Beauty & Day Spas

Massage Envy - Washington, Seattle - Decieving information false claim of FSA coverage

Posted: 2012-09-28 by    Sebastian Rodriguez
Complaint Rating:  100 % with 1 votes
When I was asked to sign a contract for Massage Envy, I told them I could not because there was no way for me to afford it. They then asked me if I had flex spending, and said I could paying using it. However after signing the year contract, FSA told me they do not accept the charges and that I will have to pay. I cannot afford to pay but they insist there is nothing that can be done, and I am stuck in the contract. I find this very deceiving and am not happy. Do not make the same mistake, find someone else for your massages....
Complaint comments Comments Complaint country United States, Washington, Seattle Complaint category Beauty & Day Spas

Massage Envy - California, Temecula - Payment taken out after cancel

Posted: 2012-09-04 by    DAVID MOSES
Complaint Rating:  100 % with 2 votes
Date of my enrollment 7/9/2010 of membership 12 months. I cancel My membership in 08/2010 and 2012 payment was still taken from my card....
Complaint comments Comments Complaint country United States, California, Temecula Complaint category Health & Beauty

Massage Envy - Texas, Dallas - Stealing my money

Posted: 2012-08-29 by    Anonymus11
Complaint Rating:  0 % with 0 votes
I am completely disgusted by how I have been treated here.

I had previously made an appointment for August 24th 2012 at noon many weeks in advance.  I called the evening before at 8:21 pm to cancel due to family issues. The lady who answered the phone said it would not be a problem and of course I wouldnt be charged because I canceled more than three hours in advance.

Fast forward to the 24th. At 12:07 pm I received a voicemail stating that I missed my appointment. Really?? I called back and explained that I spoke with someone the night before and canceled my appointment....
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Beauty & Day Spas

Massage Envy - Texas, Grand Prairie - Rude staff

Posted: 2012-08-17 by    Spalover1
Complaint Rating:  0 % with 0 votes
Rude rude rude staff! They are all teenagers and lack professionalism in their store. They always seem to call the day of appointment and have an issue or need to change my appointment time! I will find another franchise that operates a more professional front desk....
Complaint comments Comments Complaint country United States, Texas, Grand Prairie Complaint category Beauty & Day Spas

Massage Envy - membership cancellation

Posted: 2012-08-07 by    Annooyed customer
Complaint Rating:  0 % with 0 votes
Don't sign up for their "membership"--if you decide to cancel you have to come in in person and they charge you another month because they say it takes 30 days to cancel your membership--on what planet does it take 30 days to do anything anymore. Also your cancellation doesn't happen unless the manager of the location okays it--again where else do you have to get "permission" to cancel. They hard sell you the membership and don't really give you all the cancellation details up front. Their corporate location is in Scottsdale AZ--I wrote to the CEO to complain....
Complaint comments Comments Complaint country United States Complaint category Beauty & Day Spas

Massage Envy - New Jersey, Shrewsbury - massage envy

Posted: 2012-07-03 by    JanJan863
Complaint Rating:  100 % with 2 votes
They make you "clear" massages in other locations with home office. If there is a time difference, too bad. You don't get the massage until they can call yet they tell you about all of the locations you can use! If you quit, they don't give you the massages in your account even though you paid a fee for them! This is illegal and it is fraud. I hope someone does a class action suit! Last of all, they tell you that after a year, you can "quit anytime" but they make you give a 30 day notice, WRITTEN notice, before they let you out of your contract. This is also illegal....
Complaint comments Comments Complaint country United States, New Jersey, Shrewsbury Complaint category Beauty & Day Spas

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