logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (5 mins ago)
Loan Zoo
Refund
2. (10 mins ago)
easy loans
$$$ Loans with guaranteed approval $$$
3. (18 mins ago)
Cell C
Bad service / billing incorrectly
4. (20 mins ago)
Edressit
Con artists
5. (24 mins ago)
Innovation Marketing Company
Recruitment fraud, False Job advert

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

MagicJack Complaints & Reviews

Sort by: Date | Popularity

MagicJack - Illinois, Waukegan - Extra charge

Posted:    Mariog37
Complaint Rating:  100 % with 2 votes
Well let me tell you! that when I order this MagicJack, I only order One and got charge the normal amount $46.90, later on the same week I got charge again $39.95 (I say why?) I try calling and I was on hold for 56 minutes with the same recording OVER and OVER again. I say to my self!! Let me try the Web site and see how this is handle...Ho boy what did I got my self in to!!! trying to Chat with customer Service Man that first of all it took forever the customer Service to reply, on top of that they Keep asking me the same question over and Over again ( what is you order #? did you received the...
Complaint comments Comments Complaint country United States, Illinois, Waukegan Complaint category Landline & Home Phone Providers

MagicJack - Poor customer service and tech support

Posted:    networkr00
Complaint Rating:  0 % with 1 votes
Don't ever get MAGICJACK voip phone service. They took my 5 year subscription fees, then couldn't fix a problem 1 year into the 5 year service, and would not refund the remaining four years after over 45 hours spent online with numerous chat sessions in an attempt to solve the problem. At less than two dollars an hour, getting the lousy $65 back just wasn't worth my time anymore. Mine will go in the trash....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

MagicJack - No local call Incoming

Posted:    Thomas Medford
Complaint Rating:  100 % with 1 votes
I recently purchased Magic Jack.
I really think it's a wonderful product.
Although it's a great product I had to chose the closest city to me and it's Morgantown, WV.
Well needless to say I live in Oak Hill, WV, 95 miles away.
And even my closest neighbors have to dial long distance to call me.
Why isn't there a place in Beckley, Charleston or somewhere closer that my own neighbors 1o miles away don't have to call long distance?
I can hook up a mic to my computer and d better than that!
Great service and a wonderful product...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

MagicJack - Ohio, Youngstown - delivery/tracking problem

Posted:    shahid ahmed malik
Complaint Rating:  0 % with 0 votes
I ordered two Magicjacks through internet using my visa credit card from Pakistan with delivery to be made at my permanant residence at 1156 trails edge youngstown ohio 44425 having telephone number 330-759-9659. The transaction was made some 15 days ago. The order number was printed but somehow it did not print in the printable area of the page, therefore, it can only be located by my name as mentioned on my credit card 'shahid a. malik'. My email address is shahidahmedmalik@yahoo.com and samagora@yahoo.com. I have also not received any email from Magicjack. The website does not have...
Complaint comments Comments Complaint country United States, Ohio, Youngstown Complaint category Telecommunications

MagicJack - Florida - dont work

Posted:    linda mcrae
Complaint Rating:  50 % with 2 votes
magicjack dont work, no customer service...
Complaint comments Comments Complaint country United States, Florida Complaint category Computers & Accessories

MagicJack - Manitoba, Winnipeg - Magic Jack/ Blows

Posted:    Deucecharmer
Complaint Rating:  0 % with 0 votes
I used my magicjack for 4 months then i had an issue with my headset. Magicjack sent me another unit that was going to be billed if i did not return the original one. Anyways the problem was the headphones not the jack.

Returned it and received confirmation the other day that they received it.

Yesterday Jan.4/10 I plugged in my magic jack and it stated we have an up date for you, Wait till finished.

That was the operative word finished! It upgraded and after 3 hours in total with there csr's. They are certain my problem is that I use Nero for burning...
Complaint comments Comments Complaint country Canada, Manitoba, Winnipeg Complaint category Scam & Fake Checks

MagicJack - Ontario - Rip Off!!

Posted:    Holly2244
Complaint Rating:  0 % with 0 votes
magic jack is a horrible product!
I wouldnt suggest it to anyone.
Not only did I get this product online, only to find out that they didnt have canadian phone numbers, but when i contacted them through their support, they said that as soon as canadian phone number became available that I would be able to change my magic jack phone number to one of those numbers.
That was an absolute LIE!
not only will they not allow me to change my phone number now that they have canadian phone numbers, but they always refuse to give you a phone number so you can talk to someone instead...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Other

MagicJack - Maine, Cape Elizabeth - not existing tel no. as promised!!!

Posted:    JOHN H LEASURE
Complaint Rating:  0 % with 0 votes
MAGICJACK RECEIVED UNIT, PLUGGED IN, DID AS TOLD BUT RECEIVED TEL NO. 1 207 956 9445 BUT I WANT 1 207 767 4600
THERE SEEMS TO BE NO WAY TO REACH ANYONE AT MJ?? AND HOW DO I CHANGE TO NO. I WANT??
HAVE TRIED FOR TWO DAYS NOW!!!
HELP HELP HELP...MJ OR SOMEONE???b...
Complaint comments Comments Complaint country United States, Maine, Cape Elizabeth Complaint category Online Scams

MagicJack - Iowa - Big Scam

Posted:    gigabyte72w
Complaint Rating:  100 % with 4 votes
Magicjack seemed like an inexpensive way to save money on the phone bill, but instead, it has been one huge headache. The line is constantly making crackle noises and the other end cannot hear what you are saying. I called magicjack and they said my computer was too old for the product. My computer is 43 days new! The customer service rep was annoying and rude and insisted that the problem was at my end and not magicjacks'. After surfing the web and also talking to people who have also had magicjack, there should be a class lawsuit against them. I'm glad I'm a network administrator...
Complaint comments Comments Complaint country United States, Iowa Complaint category Telecommunications

MagicJack - Georgia - was charge right away didnt wait 30 day

Posted:    la2lo
Complaint Rating:  100 % with 1 votes
i order the magicjack and was charge right away they didnt wait 30 days like they said they would i was charge 133.00 all at one time...
Complaint comments Comments Complaint country United States, Georgia Complaint category Unauthorized Charges

MagicJack - Tennessee, Morristown - product failure with no response to my complaint

Posted:    donald218
Complaint Rating:  0 % with 0 votes
I purchased a magic jack phone apparatis and ever sense i got the thing it has failed 90% of the times i tryed to use it.I contacted the technical support and they put on some kids who know nothing about the thing, I want a new one because this one is bad, I informed them if they did not send me a new one i would sue them so now its been almost 3 months sense they said they would send me a new one, but as of this date 31st oct 2009 i don't have it.this is my adress 218 e. converse st. Morristown tn.37814 my name is Donald Eldridge i used a visa card to purchase this junk.my telephone cell no...
Complaint comments Comments Complaint country United States, Tennessee, Morristown Complaint category Consumer Electronics

MagicJack - Georgia - poor quality, pooor service

Posted:    Tom Kruise
Complaint Rating:  100 % with 1 votes
((((((((((((((((((LISTEN TO ALL PEOPLE SAID BEFORE YOU ORDER MAGICJACK)))))))))))))))))
.
.
.
(((((((((((((((((( MAGIC JACK SUCKS ))))))))))))))))))))))))
too mang bugs
can't receive incominb calls (damn)
can't make outgoing calls (damn)
can't retrieve voice mails (damn)
for magicjack to fix the voice mail, they have to erase all vm. and afterwards, still don't work. f**king sucks
extremely low quality tech support (are they smarter than 5th grader??????????????)
don't work unless your computer...
Complaint comments Comments Complaint country United States, Georgia Complaint category Telecommunications

MagicJack - Tennessee - Credit Card Charged/ Funds on

Posted:    BigRedTruck
Complaint Rating:  100 % with 3 votes
I did...it says on the site, in nice big letters..."your CC will not be charged for 30 days" It does not say anywhere "the funds will be put on hold for the 30 days". Then when you want to cancel it, it will take an hour. Then they can do it. THEN when you get a new person, it's 24 hours. When you argue the point they then cancel it (according to them and a really questionable e-mail) it's canceled. Now about your money... gonna take a few days to get the "HOLD" off your funds... Doesn't matter that you may need those funds for something else...No. They...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Unauthorized Charges

MagicJack - New York, East Amherst - Never worked. No Service

Posted:    Major Disappointment
Complaint Rating:  0 % with 1 votes
I purchased a Magicjack in May 2008. There were always problems hearing clearly BUT the day I ordered it, I also purchased the additional 5 years, not knowing that it would not work. After using the original unit, I tried to return it because it would not work properly. But I was slightly beyond the 30 days. So, I purchased another unit and returned the one that did not work... after the technical rep agreed to this.

However, my additional 5 year purchase was never transferred to the new unit. On top of that, the NEW Unit has never worked properly either. I am very disappointed with...
Complaint comments Comments Complaint country United States, New York, East Amherst Complaint category Telecommunications

MagicJack - Illinois, Galesburg - took moyetproduct ney haven't received

Posted:    Jerry sanchez
Complaint Rating:  0 % with 0 votes
you took money out of my account for 3 day delivery, it's now 5 days and i still haevn't recieved the product. i want to know why or I will be putting a hold on my account or sue you for false advetisement....
Complaint comments Comments Complaint country United States, Illinois, Galesburg Complaint category Other

MagicJack - Oregon - Customer Service

Posted:    asdf987asdf
Complaint Rating:  0 % with 0 votes
This is a chat log I had w/ MagicJack on 9/24/09. I felt it important that EVERYONE considering using this service be aware of their serious software & customer service problems. Buy at your own risk. This just proves cheap DOES equal a Sucky Service

Please wait for a site operator to respond.
You are now chatting w/ 'Carmen'
Your Issue ID for this chat is LTK419079401510X
-Carmen: Hello, how may I help you?
-ME: i was in process of picking the last four digits of my first phone number & it auto assigned one. I want to start over & pick my last...
Complaint comments Comments Complaint country United States, Oregon Complaint category Telecommunications

MagicJack - can't get to work and have no # tracking 3 or paper how to send back no assistance on line

Posted:    ruthniceschwander
Complaint Rating:  50 % with 2 votes
magic jack doesn't work and have no paper work or phone # to contact and return...
Complaint comments Comments Complaint country United States Complaint category Other

MagicJack - Florida, West Palm Beach - defective device

Posted:    Joe Tumelty
Complaint Rating:  0 % with 0 votes
I own one of their devices and it keeps failing. I contacted them and they will not replace it. I asked for a price for just a new one without service, since I have already paid them for 4 years service. They want to charge me the full price that includes 1 years servive (39.95 plus shipping). I believe they should only charge me 20>00 plus 3.95 shipping....
Complaint comments Comments Complaint country United States, Florida, West Palm Beach Complaint category Consumer Electronics

MagicJack - Unbelievably Crappy

Posted:    magicjack sucks
Complaint Rating:  50 % with 2 votes
TAKE MY WORD FOR IT AND DO NOT WASTE YOUR TIME WITH THE MAGICJACK. EVERY COMPLAINT YOU'VE READ IS COMPLETELY TRUE. ABSOLUTE JUNK... I AM THROWING MINE IN THE GARBAGE AS I TYPE THIS. TRY SOMETHING LIKE PHONEPOWER OR SOMETHING IF YOU NEED CHEAPER PHONE SERVICE.

MAGICJACK IS ABSOLUTE GARBAGE!...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

MagicJack - Florida - Difficult to maintain

Posted:    mokki
Complaint Rating:  100 % with 1 votes
For me it didn't work since the beginning. I contacted the MJ technician and after 40 minutes MJ worked, then when I made the calls, the sound wasn't clear, and suddenly the communication was gone. When I received phone calls, my friends couldn't hear me clearly. Then I contacted the tech again and I was told to change my phones for a different brand that were compatible with MJ. I did, I spent around $65.00. No positive results. I struggle for 1 year on and off, but one day I just gave up on it. I contacted again the MJ tech and after 45 minutes that I spent trying to "fix"...
Complaint comments Comments Complaint country United States, Florida Complaint category Telecommunications

Videos

Beware When Shopping Online

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?