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MagicJack Complaints & Reviews

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MagicJack - Florida, West Palm Beach - Para recomendarlo

Posted: 2014-12-20 by    Claudio Murillo
Complaint Rating:  0 % with 0 votes
Los MagicJacks funcionan perfectamente. Actuamente resido en Costa Rica.
Mantengo Mi MagicJack acå, para comunicarme con Parientes y Amigos en USA.
No he tenido ningun problema. Es increible, Su eficiencia. Los que se quejan,
es porque no estån familiarizados con el aparatito éste. Yo cometi el mismo
error, por lo que ahora rectifico. Dios Bendiga y Proteja esa Empresa de la Florida....
Complaint comments Comments Complaint country United States, Florida, West Palm Beach Complaint category Telecommunications

MagicJack - Texas, Dallas - Product doesn't work as advertised

Posted: 2014-12-06 by    CharlesLeggette
Complaint Rating:  0 % with 0 votes
I bought the new MagicJack USB pluggable VOIP system from Best Buy and installed it on home computer. I am a very savy IT guy. Immediately I noticed that calls were going to the MJ Voice Mail system, even though no one had been on our phone.

They advertise caller ID, but its a lie. The NUMBER of the person calling you does show on your phone -- but not the callers name -- I called them and they said in order for the Name to show, you'd have to manually enter the callers name in their database!!! Well, 1/3 the calls we get are surveys/junk calls...which I am not about to enter...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Landline & Home Phone Providers

MagicJack - Bad Service and Poor Quality

Posted: 2014-09-04 by    Accioli
Complaint Rating:  0 % with 0 votes
I have had MagicJack for many years and accepted the poor quality of the service because it was at the beginning of a new product thriving on the market and offering a cheap service. However, they have increased the prices but not the quality of their services. I had my device with a problem recently and got a replacement that does not work. I received the replacement the day I had to fly overseas to find out that MagicJack sent me a bad piece. I have contacted them a few times to have my problem fixed and they can only ship to my address in NYC, not overseas unless I want to pay the international...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

MagicJack - Deception

Posted: 2014-08-24 by    Sandy Doss
Complaint Rating:  0 % with 0 votes
I posted this to Facebook this morning please read, copy and paste, and share!!! This deception has to be stopped we all need to have our voices heard. If I have to I'll send this info to all of the Dallas, Texas media!
Sandy Doss
Today at 12:16pm
Is it protocol that when someone wants to get a return mailing address bc your product sucks YOUR "CUSTOMER SERVICE CHAT" disconnects and end your chat? If you are a reputable company you will give people a correct mailing address, and refund the money for your product as it says in your ad! I understand you have satisfied...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

MagicJack - holding back number porting

Posted: 2014-08-09 by    matt304
Complaint Rating:  0 % with 0 votes
They charge yearly for number porting when it should be a one time charge. Never contacted me when I was up for renewal they just shut the line down. Magic jack wants you to supply them with a auto renewal. When I dropped the service they are holding back my number which I ported over to the a year ago. Now verizon has informed me there is federal request to port my number back. Now will have no business phone for 2weeks....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

MagicJack - Love it

Posted: 2013-12-03 by    HonorisRightLiesleft
Complaint Rating:  0 % with 0 votes
MagicJack owner, just received a email about how bad magicJack works. my story :Saw one on sell, saw you did not have to look into your computer I have a flaky computer and things like this sometimes make it lock -up IE :printer, USB keyboard and didn't buy one before because you had a keep computer on.After set-up I plugged one in my router I had phone just had to unplug it once a while for the update as in the instructions requirements. Being a startup business can be enabled to pay a few hundred and have three years of phone really helped. A month later I bought another I found on sell put...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

MagicJack - overbilled on renewal

Posted: 2013-05-10 by    marjorie234
Complaint Rating:  0 % with 0 votes
I renewed my magic jack sub and was charged regulatory fees twice a fee that was never charged to my account before and also an automatic sub renewal fees which I did not request.
The cost of the subscription has in fact doubled my charges. I was not satisfied with the response from the agent and was given a link to confim my request to cancel my account and the request for the refund.
The connecting link was broken. I still do not know when or if my refund will be actioned. What do I do from here...
Complaint comments Comments Complaint country Canada Complaint category Unauthorized Charges

MagicJack - Florida, Palm Beach - illegal use of credit card information

Posted: 2013-04-24 by    Jay67
Complaint Rating:  0 % with 0 votes
My complaint is that they illegally kept my credit card information on their data base... attempted to charge it without my permission and raised the price without informing me. They were charging my card at 2:40 am giving me one hour notice to cancel without them ever being given permission to do an auto charge in the first place. They did not respond to the charge that they had illegally kept information on my credit card on their data base, then attempted to charge my card an automatic payment without my permission. Also raised the price from 20.91 to 32.29 without informing me. They sent me...
Complaint comments Comments Complaint country United States, Florida, Palm Beach Complaint category Scam & Fake Checks

MagicJack - Nevada, Las Vegas - poor costumer service

Posted: 2012-10-19 by    luci8585
Complaint Rating:  100 % with 1 votes
Magic jack has the worst costumer care, I might have to say. It was time for me to renew my phone and after doing so, I realize they charged me twice. I tried to explain the issue 6 times with a live chat agent (6 different agents), and every time they said “let me help you with that" or “let me check that for you" then the chat will end. 6 times!
Reuben, the last agent I talked to, was rude. I told him, this is terrible costumer service to what he replied " no, its not.” He didn’t say: ' im sorry, I apologize"...no. just a simple " no,...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Telecommunications

MagicJack - overcharged

Posted: 2012-10-09 by    audgrov
Complaint Rating:  0 % with 0 votes
Charged $7.95 for "free" shipping. Charged over $80 IMMEDIATELY...site said my CC would not be charged for 30 days, but charged it immediately. Customer Service was snippy when I told them to cancel the order. STILL waiting for the $80+ to be refunded. Blatent lies....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

MagicJack - misrepresentation of service

Posted: 2012-09-13 by    Sabapete
Complaint Rating:  0 % with 0 votes
I purchased a MagicJack in 2011. I then ported my home number for a one-time fee, and paid for an extra 4 years of service. Without notifying me, my ported phone number "expired after one year. They want an additional $20 to revive it plus $10 to use it for a year. The "free" number is not available because I had ported a different one. So, I now have a Magicjack with service until 2016 and which I canot use because I have no phone number associated with it. They have a no refund policy. This was never stated when I purchased the product. Total misrepresentation and theft!...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

MagicJack - Ontario - BEWARE! Associating your iPhone with a MagicJack account, there’s no going back!

Posted: 2012-09-06 by    Markyp
Complaint Rating:  100 % with 1 votes
BEWARE! Associating your iPhone with a MagicJack account, there’s no going back!
My wife Kate works for a nonprofit organization in Canada, who uses MagicJack for their phone. During the last week of August she filled in on phone duties for someone who was on holidays. In order for her to be as mobile as possible I decided to install the MagicJack FreeCall app, on her iPhone and associate her iPhone / the FreeCall app with that account.
It worked great!! She was mobile and responsive.
Last week she took on a new role and they asked her to get a new MagicJack, we did and...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Landline & Home Phone Providers

MagicJack - Georgia - Deceptive Business Practices

Posted: 2012-09-05 by    Colorjedi
Complaint Rating:  0 % with 0 votes
My service was terminated due to violation of clause #6 "proper use" of the magicJack. This apparently takes place automatically without warning or review. Specifically, I was supposed to have violated the part of the policy that states: "...a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, ..." I used my device to call mainly one person for an average call of about 90-110 minutes per day. Their advertising implies unlimited use of the device. No where on their website or literature do they...
Complaint comments Comments Complaint country United States, Georgia Complaint category Telecommunications

MagicJack - Can not provide answers to get product to work

Posted: 2012-07-13 by    magicktomji
Complaint Rating:  100 % with 1 votes
Had a MJack and worked fine. Then lost the device. Bought new one and have been on phone and internet chat for over 5 hours attempting to "fix" the issue. They will not offer a replacemtn and keep sending me links to "tweak" my machine that results in more problems with other programs. I say I doesn't work they transfer me to another person who says same thing.

MOST DISTURBING: I get voice mail messages in my e-mail from some tracphone customer and MJ is clueless on how to stop it. Printed business cards with my MJ phone number and wonder where are my Voice...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

MagicJack - untruth

Posted: 2012-07-12 by    Rockland
Complaint Rating:  0 % with 0 votes
I ordered a Magic Jack for my fax machine which the MJ company said it could be done. After porting my existing number to MJ the system did not work. After numerous chat messages with MJ and three weeks later, nothing was resolved to restore my phone number back to Cablevision. I finally had to get a new number. I should have realized that a phone service company that does not have a phone number is not a company to do business with. Stay away from MagicJack as they makepromises they cannot keep....
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

MagicJack - New Jersey - OVER BILLING

Posted: 2012-06-25 by    RUTGERS83
Complaint Rating:  0 % with 0 votes
THEY DOUBLE BILL YOU FOR SAME SERVICE- FOREIGN TECHS- JUST LIVE CHATS THAT GET YOU NO WHERE. DO NOT BUY MAGICJACK....
Complaint comments Comments Complaint country United States, New Jersey Complaint category Internet Services

MagicJack - took 2 payments for a one year subscription and never renewed the service

Posted: 2012-06-19 by    Robin Letourneau
Complaint Rating:  0 % with 0 votes
I have been using a magicjack for my phone service and I went to renew mu subscription today June 19 2012.
Entered all the info required and the first time it said it failed and so I followed all the steps again and it stated it failed again
but when I checked my bank account 2 payments had been paid and yet my service is still not working...Still states it is expired...
If you would like to get a hold of me my email is rtletourneau@hotmail.com...

Thank you...
Complaint comments Comments Complaint country Canada Complaint category Landline & Home Phone Providers

MagicJack - Texas - Con

Posted: 2012-06-16 by    thelion
Complaint Rating:  100 % with 1 votes
I purchased a MagicJack device, got a Texas phone number, paid 5 years in advance, and after a year they cut me off. They say I'm not using it enough and haven't used it for 90 days, so that's it. But I paid for it, whether I use it or not. And if you try to talk with someone, you can only type on their Live Chat on their website, so obviously they are not English, American, and have that heavy accent which no one but they can understand. Yes, this outfit is a con, fraud, and should be closed up. There are other ways to get a phone number in areas where we want one. Hate liars and...
Complaint comments Comments Complaint country United States, Texas Complaint category Consumer Electronics

MagicJack - Ontario, Toronto - Not allowing to call work conference lines, and calling cards

Posted: 2012-06-15 by    SriCanada
Complaint Rating:  0 % with 0 votes
I have recently purchased Magicjack plus. Their advertisement says it is equivalent to home phone number, we can even completely replace a landline or other VOIP line with Magicjack. I thought I can try this and see how the service works.

Major issues I face:

1) I use to do work from home few days and join the conference calls. Or sometime when we work late nights for production support we need to join conference calls. Magicjack not allowing to join any conference calls. It is ridiculous.
2) It is not supporting calling card’s local access numbers to...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Landline & Home Phone Providers

MagicJack - Florida, Dunnellon - lousy connections overpriced

Posted: 2012-06-14 by    jerry l house
Complaint Rating:  0 % with 0 votes
First of all, MagicJack connections are weak at best with constant dropouts, etc. You don't get your CHOICE of phone numbers or even your own without an additional FEE. The first year is 19.95 which comes with the unit for $39.95. Then, it goes to $29.95, while they are still offering it on nationwide TV for $19.95. That adds insult to injury doesn't it? So, for my money, buy the PrePay cards. Walgreens often has them 2 for 1 making calls .05/min., and its much more affordable than .25/min. as per MagicJack for the firt 10 minutes for poor quality service. I'm surprised they are still...
Complaint comments Comments Complaint country United States, Florida, Dunnellon Complaint category Other

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