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Logitech Complaints & Reviews

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Logitech - Illinois, Plano - NO support

Posted: 2014-02-01 by    Ganeshku
Complaint Rating:  0 % with 0 votes
I bought Logitech Revue years back. I had a problem and did try reaching for support. . the agent i reached said that they discontinued the product and dont help via phone, but will entertain questions/problems via email. he also said that someone will respond to the question. their website also claimed so. I have send my query a week back, but no response....
Complaint comments Comments Complaint country United States, Illinois, Plano Complaint category Computers & Accessories

Logitech - California, Fremont - Ridiculous No Customer Service

Posted:    Logitech - No Customer Service
Complaint Rating:  50 % with 2 votes
Customer (Eng Lim) 01/26/2010 10:58 AM
Shame on Logitech again!!! I called today at 10:30AM West Coast US Time and talked to Rae from your Philippines office about my refund cheque again, which I have not received. She said she's going to escalate this matter to her boss. I told her that this is not the first time it has been escalated. No one at Logitech seems to do what they say they were going to do whether escalated or not! No one at Logitech Customer Support accomplishes what they promise so I'll simply just keep calling everyday and record the conversation.

Customer...
Complaint comments Comments Complaint country United States, California, Fremont Complaint category Computers & Accessories

Logitech - Poor product support

Posted:    MarC92
Complaint Rating:  0 % with 0 votes
For the upteenth time I have struggled to get my Logitech Harmony 890 to communicate with the wireless extender. At least this time it suddenly decided to work. The last time I had to call tech support, which costs $30. The website gives you inaccurate information and out-of-date pictures. The remote never displays the messages they say you will get when trying to pair these devices. The bulletin board is full of people with the same problem, and there are comments about the FAQs being inaccurate goinig back 3 years. There is no email help from Logitech....
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Logitech - California - unprocessed rebate

Posted:    Sheila C
Complaint Rating:  67 % with 3 votes
i wrote a letter to dispute logitech decision to make my rebate invalid. The reason for making it invalid is: Missing original UPC. But what LOGITECH did not know is I xeroxed all the original documents, the original UPC, receipt and application for rebate that Office Depot gave to me when I bought the 2 LOGITECH Webcam. I wrote LOGITECH a letter of complaint regarding this. After 3 weeks that they received my letter of complaint, I again received a notice in my email and now it has a different reason for being INVALID. The reason this time is: We did not receive a rebate certificate with your request....
Complaint comments Comments Complaint country United States, California Complaint category Computers & Accessories

Logitech - Kentucky - Rebate

Posted:    Mork
Complaint Rating:  0 % with 1 votes
Logitech Quickcam Pro 9000 was bought through Amazon and we downloaded rebate form from same page. Logitech's rebate outsourcer won't honor. The system, with prolonged phone holds at each layer, is obviously designed to discourage rebates. Two other people I know bought same product, were denied rebates but were promised them after complaining. They haven't received any money yet. This smacks of a scam and I plan to notify FTC....
Complaint comments Comments Complaint country United States, Kentucky Complaint category Consumer Electronics

Logitech - Keyboard

Posted:    Freek de Fietser
Complaint Rating:  50 % with 2 votes
Logitech decided to change the lay-out of their keyboards, without any notice. They changed the location of PageUp, PageDown, Delete, Print Screen, Insert, etc.

Very, very annoying..!...
Complaint comments Comments Complaint country Netherlands Complaint category Computers & Accessories

Logitech - Scam and cheating

Posted:    Valerie
Complaint Rating:  0 % with 1 votes
Purchased Pro-Fi Elite. Package says "Everything iPod". Unfortunately it does not charge my iPod Touch, my iPhone, or my Nano. So listening to music the battery goes dead. I spent well over 30 minutes waiting for customer service when I finally was connected to tech support. After 40 minutes more he agreed to send me another unit. That replacement never arrived. Each call I placed thereafter I get (mysteriously) disconnected.

Today, product defects are inevitable. Logitech warranty/Customer Service non-existent. This behavior is inexcusable, frustrating and a waste of time....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

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