LasikPlus
Reviews and Complaints

Same thing happened to me few years ago at the LasikPlus Bloomington MN and they ended up gave me the different procedure that was so painful for a month but did not correct anything, Guess they tried to teach me the lesson not to request for warranty anymore.. lol

Got a quote from dr. Maher Jaber. He only recommended I do 1 eye. Aren't they connected. I should do both. He will probably charge me double to do the other eye.

Lasikplus office staff failed to practice and adhere to guidelines for best overall outcomes for Lasik procedures which are standards outlined by the american academy of ophthalmology . They failed to properly inform about contact wear before procedure for accurate measurements. Proper steps weren’t followed for deciding on monovision- doing a trial with contacts first. They did not do proper testing for dry eyes after seeing in the history form that there were indications for the condition. They didn’t go over why the procedure is priced. They advertise starting out at $250, but was charged $4800, for mono vision at that.They didn’t do the same thing to each eye, but it still cost the same. Lasikplus says that post op care is included, but it isn’t. It is charged separate from the cost of the eye surgery. They failed to inform it was an option that these meds could be acquired over the counter or through my health insurance plan . When questioning that, they did say I would be issued a refund for the meds, though reluctant to do so and have not seen yet. On day of treatment, my 10:30 appointment turned into being after 12:00, with no interaction with the office staff until 11:30.They say it states in paper work it could be up to 2 hours that you are at the facility, but by no means do you think it’s because you have to wait for the procedure. they schedule too many people on treatment day, and what’s worse than waiting when you have anxiety. The surgeon was only introduced minutes before the procedure and that was the only time he was seen for the whole process, didn’t see him post op. They failed to issue a K card for future reference.The treatment room is surrounded by huge windows were everyone can see it getting done. The office failed to inform on privacy during procedure as an option-only to find out afterwards that they do have blinds . They video to post on social media platforms when it was chosen to opt out on the paperwork- no privacy at this place.

Worst customer service I have ever experienced! The technician was an [censored] and a complete jerk! I know people can have bad days but good lord even from the beginning he sucked in my opinion. I will never recommend this place to anyone. He was beyond rude and treated me like a child and like I didn’t know what I was doing / or understanding him. He acted like I wanted to be there all day. Such a rude [censored] and I hope he gets written up. I can guarantee I’m not the first to complain about him.

I’m extremely unhappy and disappointed in the patient consultation process at Lasikplus. I recently went to the Orlando Office in for an initial consultation. During the consultation, the doctor told me that I had a mild astigmatism and mild onset of presbyopia. He stated I was definitely a candidate for Lasik surgery. I scheduled the surgery for the following week. I initially, due to my job requirements, opted to have 20/20 Lasik surgery performed. On the day of the surgery, the doctor who actually performs the surgery, who is different from the doctor who I saw for the consultation, stated that I would need to wear reading glasses after having 20/20 Lasik performed. So I said, wait a minute, time out. The whole purpose of me getting Lasik was so that I wouldn’t have to wear glasses. So I went back in to the eye exam room, back to the original doctor that gave me the consultation and I explained to him that I didn’t want to wear glasses after paying $3700 dollars for Lasik surgery. So he recommended that I undergo MONOVISION.
So let me explain what should have happened. I should have been offered monovision contacts, on a trial basis, so that I could have at least tried out the monovison process before undergoing a permanent monovison surgery. This was offered or suggested. This way I could have worn the monovision contacts for a week or two and tried out whether or not I liked the idea of monovision, which I do not. On my two week follow up visit, I explained to the doctor that my eyes were not improving. He stated my eyes are still healing. So I explained to him that I needed nighttime driving glasses now because my night vision is very poor, and I work night shift as a police officer. So due to my job requirements, there were nights that I had to take off, nights that I just could not see or focus on anything whatsoever. I have spent thousands of dollars in prescription glasses, in the last eight weeks, because my eyes are not healing. So now, my eyes appear to be in worse condition than when I started. So now I have clear bifocals, HD free form progressive lenses and HD free form progressive lenses sunglasses, and intermediate computer glasses to compensate for my blurry vision. My right eye, which was set for distance, appears to be fine, but the left, which was set for close up vision is blurry, therefore it throws off the vision in my right eye; making my overall vision blurry. Needless to say, I’m very unhappy.
So after 6 to 9 months, when my eyes heal, I am returning and getting 20/20 Lasik, as I should have done in the first place.
Please start recommending or offering a trial for the monovision before messing up people’s eyes.

I'm experiencing issues with the Altamonte Springs location. I didn't get my original procedure done in this state. It was Virginia and I had a wonderful experience. However, I find that I am in need of an adjustment in my 'reading' eye. I was told I first needed to have a full eye exam. I was free to go somewhere else but they offered to do it there for $90. I agreed. Then I was told to come back in 2 months for a recheck to make sure my eyes hadn't changed. Then yesterday, I went for the 2nd exam and am told I need yet a 3rd one. And each previous appointment has been rescheduled by them too. I have seen different people from the receptionist to the assistant to the 'dr' that examed my eyes. The 'dr', who by the way only has her BS degree on the wall, even make it sound like it was me that wasn't coming in and seeing the same people. She showed me how my vision would be after my next procedure. I didn't understand that my non-tweeked eye would get worse. That didn't make sense. If I cover the eye that is getting tweeked, my 'good' eye should not change. Anyway, she is telling me that my eyes will not be as good as before. Then she proceeds to tell me that they will shave of a layer of my cornea and I'll have to wear a contact, that may feel gritty, for a week. I don't get the feeling that they really want me to use my 'lifetime guarantee.' I invested a good deal of money into this. I'm concerned and have come here to see if this is just me or an experience others have had, either, locally or with the company in general.

I had my Lasik in Orlando in Nov 2005 before I moved to Jax and couldn't be more happy with it. Everybody is different and our bodies don't always respond like the next patient so maybe you are the "one in ten" who will have problems. It is also possible that you read into the actions of the office staff, but maybe not. @JoeJax - if you lost your job due to malpractice on their part, then I hope you have a lawsuit in the works. All I know is that in Orlando, I found Lasik Plus to be very helpful, knowledgable and I just had a fantastic experience. Maybe I'm the "one in ten."

I had the same issue at this same office but then I found out that their Dr isnt even from the Jacksonville area! He actually comes from their other office in Orlando! They have even bounced me over to their Tampa office to meet with their 'most knowledgeable' doctor! If I had known that their 'most knowledgeable' doctor was in Tampa, I would have damn-well gone there for the surgery. Now I am paying the price! I cant see! They refuse to give me an 'enhancement' which I was told would be done if my vision wasnt perfect. I no longer can drive at night & have since lost my job because of it...Lasik Plus Jacksonville...thanks for ruining my life!

http://www.lasik-flap.com/forum/viewtopic.php?f=21&t=2928

http://www.lasik-flap.com/forum/viewtopic.php?f=21&t=2929

Does anyone know the outcome of Dr Mitchell Jackson's suit against Lasik Plus?

http://www.youtube.com/watch?v=yI6DYQb-S3U&feature=related

An Illinois surgeon filed a lawsuit against LasikPlus of Wisconsin, contending he was fired because he refused to tell patients they were candidates for the eye procedure when they were not, according to the civil complaint filed in Waukesha County Circuit Court.

Mitchell A. Jackson worked as a surgeon for LasikPlus, 15455 W. Blue Mound Road in Brookfield, from July 2005 until he was fired in May, the lawsuit says.

In April, he was disciplined for not having an 80% surgery candidacy rate, meaning that 80% of the patients he saw should be advised they were candidates for surgery, the lawsuit says.

Jackson contends the company wanted him to engage in fraudulent conduct that included withholding information on the benefits and risks of medical treatments, negligently providing health care services, and omitting and adding information to the company's corporate records, the lawsuit says.

Jackson objected and subsequently was fired, the lawsuit says.

The company's chief financial officer, Mike Celebrezze, declined to comment on the lawsuit.

Jackson is asking for an undetermined monetary amount for his loss of wages, benefits, advancement opportunities, damage to his career and attorney fees, the suit says.

In my opinion the whole lasik and PrK industry has bad morals. I mean it seems that Lindstrom and Wang control the FDA so surgeons are allowed to blind people. Once they are blinded, Hagele and Co. harrasses and intimidates so less lawsuits and justice. His "better housekeeping" type seal is probably only a seal as to what evil surgeons pay him to intimidate people harmed by the surgery and to get new patients to be harmed by the surgery.

The above Utube video spooks me cause Hagele has a wife from Russia? And the named surgeon I believe is close to Hagele.

clearly they are two different videos

This is in response to "wyu." People come here to find helpful information. The video that you referenced can be viewed here: http://vimeo.com/3692911. You clearly knew the source of the video as you quoted the list of doctors from that site. For anyone wishing to watch the video, as I did, you will see that the doctors are not laughing at their patients. It is a two minute long rather foolish video spoofing The Sopranos responding to a challenge by other doctors spoofing Seinfeld. Nothing in the video speaks about patients at all, only themselves and the Seinfeld team.

Dr. Ming Wang, MD is a surgeon in Nashville, not Memphis, at Wang Vision Institute: http://www.wangvisioninstitute.com/. He is not a current member of the FDA Ophthalmic Device Panel. He was a former consultant, however. He does not work for LasikPlus.

Glenn Hagele runs USAEyes: http://www.usaeyes.org/. His is an organization that I have read many differing opinions about. He is a frequent target of those who believe that LASIK surgery should no longer be performed. Putting aside any opinion of Glenn Hagele, USAEyes and the CRSQA, there is a useful tool available on their site called "50 Tough Questions for Your LASIK Doctor:" http://www.usaeyes.org/lasik/faq/lasik-tough-questions.htm. Glenn Hagele also does not work for or with LasikPlus. None of the surgeons listed on his website are LasikPlus surgeons. They all either own their own clinic or work for clinics that compete with LasikPlus. For all of the anti-LASIK crowd's vociferousness about Glenn Hagele and the surgeons who purchase his CRSQA certification, only 28 surgeons in the entire country are currently listed as having purchased his recommendation:
Robert Brems, MD
Sanford Moretsky, DO
James "Jay" McDonald, MD
Jay Bansal, MD
Swati Singh, MD
Daniel Beers, MD
Mark Volpicelli, MD
Gregory Stainer, MD, FACS
Robert Maloney, MD
Robert Lin, MD
Steven Stetson, MD
Scott Behler, MD
Raymond Gailitis, MD
Michael Mockovak, MD
Joseph King, MD
Kent Kirk, MD
Richard Foulkes, MD
Daniel Durrie, MD
Stephen Brint, MD
Robert Gladsden, MD
Cary M Silverman, MD
Daniel B Goldberg, MD
Thierry Hufnagel, MD
Marc Werner, MD
Benjamin Chang, MD
Philip Roholt, MD
James Loden, MD
Jack Holladay, MD, MSEE, FACS

I believe Ijust saw a movie on the internet of eye doctors of ASCRS laughing at harmed lasik patients. It was at their convention in san francisco in april of 2009

The Forme Fruste Cones
Parag A. Majmudar, MD, Captain
Carlos Buznego, MD
Jodi I. Luchs, MD
Shachar Tauber, MD
William B. Trattler, MD

and the audience was laughing too. And I have heard that a doctor named wang in memphis controls part of the FDA so that the FDA backs these terrible distructive surgeries on peoples eyes so that eyes doctors can become rich off of blinding people. And is there a guy named hagele in sacramento that uses muscle to intimidate damaged patients? Do any of these people work for lasikplus? is lasikplus in collusion with the fda to harm patients?

The same of you happens to me. I paid for lifetime guarantee and they didn't want to do the laser again.
They stoled my money.
I had to got to another place to get contac lens

LasikPlus does not offer a sedative before the procedure. There is no recovery room. They do not put UV protected goggles on you before leaving the surgical suite. They just ask you to put on the sunglasses that you brought from home and offer you some Tyelnol PM to help you sleep for 4 hours in the middle of the day after the proceedure.

Gee...ya think that "Casey" may work for the company? Sure sounds like it! Maybe if you cant get enough 'happy' clients, you should just 'fake' em? I had the worst ever experience with Lasik Plus! AND I had to be seen in TWO different offices! I felt like I was shopping in a retail store vs having a medical procedure done...not to mention, once they got my money, I didn't matter any more. I was treated completely different...man, they are good actors!

I had the surgery on November 26th. I could not be happier and cannot believe how crystal clear my vision is!
http://tinyurl.com/lasikpluscoupon
Get Free Eye exam
call [protected]
Will the Free LASIK Exam determine my candidacy?
Yes.

Your free LASIK Exam will include:

* Thorough Ocular and Medical History Taken, as it Relates to Laser Vision Correction
* Past Spectacle Measurement
* Auto Refraction
* Manifest Refraction
* Corneal Thickness and Topography Measured
* Slit Lamp Examination
* A discussion with the LasikPlus doctor about the condition of your eyes and the status of your candidacy

After months of trying to get a treatment scheduled with a specific surgeon. A nameless email, from Patient Care, states they cannot meet my needs.

I believe this is all based on the Center staff that never return phone calls, and whom are negligent in providing correct information.

I am in the process of writing to Craig Joffe, CEO.

these doctors seems to come from third world countries.where's no liability.I think I'll buy me glasses.

I too had Crystal lens at a reputable eye surgery institute in Florida in July 2011, my left eye from day 1 has had discomfort, driving at nite a nightmare, fluctuation in focus near and far, 2 attempts on left eye have been made to cover his miscalculations, a laser surgery on left eye and a capsulectomy9Yag)...vision is so unacceptable..the opthamologist will not admit anything, his neglect for my left eye discomfort chronic complaints and lack of focus on overall vision is amazingly the hugest disappointment, and $13, 000 poorer..he should be arrested for what he has dome to my eyes! Now I have to come up with money to get a second opinion...! that I don't have..

I wouldn't judge this complaint on it's lack of clarity. After all, this person can't see. I'm just looking as Dr. Eugine is the only one on my health plan offering a discount for Lasik. I see many good reviews and some bad reviews. With thousands of patients, there are bound to be a few unsuccessful operations. It sounds like this patient got caught up in not affording a lawyer to capture the Office's attention. They sound big... maybe too big to worry about a little fall out here and there.

I went to lasik plus vision center on Buffalo speedway in houston, texas to get lasik's one an the people there told me that if i paid and extra $ 100.00 that i could get a lifetime enhancement when i needed it. But they lied and told me that it was not covered if i needed it for closeup, because that was a age related issue. well i don't know what life time means to them but for me it means forever.They said if i wanted my eyes fixed that it would cost me $1000.00 I am on disability an can not afford this, so i am left just about blind an on top of this i also have now chronic eye syndrome an i have to use drops in my eyes for the rest of my life. If you go there please read the fine print on the contract an don't jut let them tell you was each page of the contract is, unless you like getting screwed for nothing. jfisher willis, texas

Well I got prk in November of 2009. IT was the worst mistake of my life. TLC center in Tysons Corner Virginia by Dr. Anthony Roberts. I was not screen properly of warned about my large pupils. I have severe dry eyes and have lost my career as a result. I can no longer drive at night due to halos.ghosting and starbursts. MY eyes hurt 24/7. The pain has made me suicidal and I am only 32 years old. MY vision is good in one eye during the day and the other regressed and is poor. This has ruined my life. Please think very hard about getting laser vision surgery. If it goes wrong there is no going back . Dr. Anthony Roberts was a very cold hearted person when I was scared and in pain. I hope he looses his business and career because of the way he treated me.

I just had LASIK surgery by Dr. Eugene Smith and he was wonderful. I am now seeing 20/20 only after 24 hours! For anyone reading this, DO NOT judge Dr. Eugene Smith based on the initial negative posting. I would HIGHLY advise anyone wanting the surgery to go to LASIK PLUS: Dr. Eugene Smith.

I am sorry for your issues with your surgery although you were not even clear in your complaint.

Could you please be more precise? What went wrong? I am considering PRK. Thanks