Jackson Hewitt reviews & complaints 229
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taxes commercial company tax service charge language ad business charged check office return services information discount preparer email extension professional complaintNewest Jackson Hewitt reviews & complaints
Money back guarantee not honored
I filed my taxes with Jackson Hewitt trusting they would do what was right for me. Last year I went in got the advance , then went back in when I had all my forms to complete my taxes. This year I went in , got advance, BUT the agent submitted my taxes KNOWING I was waiting for a 1099. This has caused me to have to do an amendment which they wanted me to pay $143 for that day, so I could not even do it. My taxes are now on hold because I cannot afford the amendment. This is after charging me $ 490 to do my taxes the wrong way, which has costed me more money and delayed my refund. the only answer they give is ITS NOT THEIR FAULT when IT IS. They have a money back plus $100 guarantee, but here now that they've messed up my taxes, they will not admit it or give my money back. Thats false advertising and should be fraud. They wronged me BUT will do nothing about it. Another agent even admitted they should not have filed my taxes like that, and that they should have done the same as last year BUT that they NEVER admit when they are wrong. THIS IS WRONG!
Claimed loss: $490
Desired outcome: I WANT MY MONEY BACK and my amendment DONE!!! This is now prolonging my EIC, etc that is due to me
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Lied to by worker on cost to file
We filed in a Walmart and asked the guy the cost and he said $100. We asked several times to clarify it was only $100 and he said yes. He even asked if we just wanted to pay the $100 up front. So come deposit day and I was charged $439 for a regular joint filed tax return! Nothing special, nothing owed! We were lied to and scammed. NO PERSON IN THEIR RIGHT MIND WOULD PAY BASICALLY HALF THEIR TAX REFUND FOR A FILING! We were scammed!
Claimed loss: $439
Desired outcome: I would like to be refunded the difference. I will pay the $100 I was quoted but $439 is INSANE for a small one income household family.
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Places wrong address on tax returns
Last year a jackson hewitt office I only went to placed the wrong mailing address on the tax return. I had to wait longer for my tax refunds. I called Brian Trinidad at that office and was told he will change it. Apparently he never did, as after I got home from filing at a different jackson hewitt Jan 30 Peter DiGaudio, office he also placed the wrong mailing address. In calling him, he brushed me off as he said he was with another client and will call me back, but he never did.
They asked all stupid questions. but not the important one "is this your correct mail address?" Here jackson hewitt is inept. The office last year said he was gong to change it and never did. But they should compare the mail address with the W2, or ask what is the mail address you want your refund checks sent too. Also the mail address was on the rent certificate.
Desired outcome: Place the current address on the tax forms!
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2022 income tax preparation fees
On 02/18/2023 I went to Jackson Hewitt tax services located in walmart, grove, oklahoma to have my 2022 income tax returns completed. Once everything was completed Kari, the associate, handed us the statement showing the fee for preparation of return was $539.00 plus a fee of $54.95 for assisted refund fee paid to bank. At the time I was in shock at the fee, so I left to look over the paperwork. Once I realized that was the actual fee I called the grove walmart and talked to the jackson hewitt representative, which was a different person, and told him the situation. He called his supervisor and I could hear his conversation in the background. He told her he didn't know what my problem was and she told him not to give me her number. He then told me that we would have been given the estimate for the tax return before proceeding. I explained that we were never given that information. He told me he would forward my phone number and message to his supervisor. I did not receive any response. I contacted the company listed on website and that person told me that they had received 3 other callers that same location about the fees. She said she would forward the information to the appropriate person. I still have not received a response. I noticed, later, that they were offering 50% off the tax return fee for walmart customers. We would not have utilized their services if we had known how expensive it was.
Desired outcome: refund of 50% of the fee.
Taxes prepared
I gave the office our taxes on March 16th-had a nice meeting and went over everything with them. A few days before the filing deadline I was called and asked about filing an extension since my taxes were too complicated for anyone but the owner to do. At that point what choice do you have but say ok. I called the office May 1st to inquire about them. The owner was out of town for the week-I asked if anyone else could please do them and was told they'd check and call back. I received no call but last night-May 8th I received an email that they were done. I called the office today and not only are they not done, they are still sitting in the office and the owner hasn't even looked at them. They have no idea when he can as he is swamped with his other business. No apologies, no we will get them done asap-nothing. They are mailing them back to me. What a waste of time and so unprofessional on their part.
Desired outcome: do my taxes as agreed upon, or recommend someone else
Tax service
I went to Jackson Hewitt because I saw their office in the mall and I saw, on the bulletin board that they did 60 million taxes. I do not know who those people were, but this was the most awful and incompetent tax service that I have ever encountered, and I am almost 80 years old.
The tax preparer did not have any idea what she was doing, and I had to give her basic information. Many outrageous things happened, but one of the worst things was that I left my tax documents with her, so that she could complete my taxes and she ended up shredding most of my original documents, by accident , before she did the taxes. This was just the beginning of the nightmare. I kind of blame myself for trying to work with her, but it never got any better, and I am almost positive that my taxes are done incorrectly.
I would like to have a professional from Jackson Hewitt look over my taxes, tell me what unnecessary information is included and what has not been added. This was supposed to be a standard (non itemized) tax return for 2 senior citizens. I would like to receive a call to further discuss this mess. Thank you!
Desired outcome: Please email me to set up a phone conversation so that we can resolve this. I am very upset and I would like to have a resolution as soon as possible. Please help me!
Sharing (selling?) customers private data
I guess I am naive, but I assumed that because this is a tax service where our most vunerable private information is used, that this private information would be held in confidence. IT IS NOT!
Looking through our completed tax information, I came across three pages of FACTS about what JH does with personal and private information. They share it. It is shared with affiliated to:
*market to you
*information about your reditworthiness
*offer JH products
*Joint marketing with other financial companies
*information about your transactions and experiences
*report to credit bureaus
Shared with non-affiliates:
*to market to you (sounds like selling your info to me)
Types of information they share:
*Social Security number and income
*Investment experience and assets
*Retirement assets and account transactions.
I called and spoke with a live agent at the JH call center requesting that our personal information not be shared with any entities. She said that she changed it in the system so that our information will NOT be shared. I requested an email or letter confirming this request. She said that JH does not send any confirmation.
They have a privacy email to "zendesk" looks bizarre in that it does not request our information so that they can enter our request for privacy. ?
I will never use Jackson Hewitt or any other tax in the box service again due to this practice. I feel deceived. I feel that this is a dishonest way of conducting business. And we will tell everyone we know about this experience and practices regarding privacy.
Desired outcome: Confirmation that my information will not be shared with any entities affliated or NOT affliated with Jackson Hewitt
Tax preparer
4/14/23 3 pm. My husband and I walked into JH for our 3 pm appointment at 249. The woman at the desk said, "Do you have an appointment?" Yes, we answered. "We'll be with you in a sec" Another man walked in same scenario, he spoke with the woman at desk #2 and left.
While we were waiting, having noticed the other empty desks and only these two women, I said to my husband " that's surprising, with just a few days left til Tax Day and they only have 1 preparer." Woman at desk #1 says, we'll be with you in a sec" A few minutes later we sat in front of her. We explained that our tax preparer of 35 years fell ill, but he was connected to JH (my husband incorrectly said Hewitt Jackson to which she jumped in to correct him.) thru his private firm. Our taxes are in the JH database. I gave copies of our driver licenses, but woman asked for id anyway. Thats fine. We are sitting 2 wide desks apart. I reached as far as I could and dropped them on her desk, I was barely able to reach. She started by saying " I shouldn't even be here, I'm not really even here today. I'm finishing up returns that people dropped off. (Not sure why she was so adamant about repeating how she shouldn't even be here; I mean was she doing us a favor? I wasn't following. (Although she did look like she was dressed to clean the garage or go to the beach. I saw the little business card holder and asked, " Is this you?" No, she said I have no cards I have nothing". I said Oh. what is your name? She answered, I'll give you my card a little later. ( I thought. Wait, didn't you just say you had no cards nothing, you weren't even here?) She was shuffling through the papers and then looked to me and said " You seem to have an attitude" I was really taken aback! I said excuse me? She said " Well, before you're Makin' comments about havin' only one preparer, now you throw your cards at me" I said. Excuse me. I was having a private conversation with my husband about what I noticed. As for throwing, I don't throw anything at anyone. Were sitting very far apart, I got them to you as far as I could reach. " You shouldn't be listening to private chats either. All of this took place in front of 2 other couples that had since walked in. Now there's a whole office full and she's scolding me like I'm some low life. I was appalled and my husband decided to gather up our stuff and leave. So now, I'll have to file an extension while we seek out a different preparer somewhere. I'm sure I owe this year as I just started a business in March so I'll have penalties also. Thank you. In any event We surely won't be using JH again. This is just so ridiculous and unprofessional. If that's all I can expect from JH, no thanks. As I said, I don't even know her name, she wouldn't give it. She had black skin, spoke with an accent and had curly hair dangling in her face.
Desired outcome: None. Just wanted to be heard. Let JH know what kind of people work under their name. I don't need a resolution. I have one.
Advertised discounts not provided us
My wife and I are trusting returning clients of your services. We went into one of your locations in Hammond, La. We did not receive the discount listed in the attached email, so we're asking that you honor this and apply the rightful amount back to our credit card on file. We were charged $240.00 for the filing fee. so the discount of 40% should be $96 and therefore, we should have been charged $144.00 and not $240.00. Respectfully, we're asking someone to correct this error. Lastly, my wife and I are both 65 & 66 years of age and did not receive the seniors discount either. We await your response.
Regards,
The Larry & Donna Goings Family
40% Off Tax Prep @ Jackson Hewitt
Inbox
Jackson Hewitt Tax Service
Mar 3, 2023, 1:46 PM
to kshort, bcc: LARRYGOINGS1
Hello Valued Jackson Hewitt Client,
If you have not filed yet, beat the rush and file by March 19th to enjoy 40% off Tax Prep fees of $200 or more.
Walk-ins & appointments welcome. [protected] or reply to this email.
Thank you,
Kelly Short
Employee Relations Manager
Desired outcome: Provide us the 40% off the filing fee of $240.00 charged us and provide us the senior citizen discount back to our method of payment on file.
Tax service
I made an appointment to have my taxes done via online in February. My information is as follows: Bobbi Birk-LaBarge
[protected]@gmail.com
Cell: +[protected]
Confirmation Code: DW43LAVLRFZCJGKT
I recieved several email confirmations and reminders appointment my appointment as well as text messages and a text message today stating "We can't wait to see you! Your appointment with Jackson Hewitt is Sun, Mar 26, 2023 at 12:00 PM at 505 S. Pine Ridge Avenue, Merrill, WI 54452. Please come right in when you arrive."
So when I arrived at 11:50am I went right in. No tax professional from JH was there. They had their clock up stating someone would be there at noon. I stayed until 12:15pm and not one tax professional was on site. I asked Cheryl-Team Lead at Walmart if she knew where somoeone was. SHe spologized on JH's behalf and stated she did not even have a local numberI could call and contact someone at.
I went outside to my vehicle to tell my husband what was going on. He sent me back into the store for an item. I checked out, walked passed the JH cubical at 12:21pm and still, no tax representative was on site.
I cannot tell you how extremely disappointed I am. This appointment was made in February. Confirmations were sent to me. There is no way they did not know wbout my appointment becasue the clock hanging on teh cubicle said someone will be there at noon-which was my scheduled time.
I will look for a different tax professional unless you canprovide a very nice tax preperation discount for your services forme to re-schedule. Not only was I embarressed, the staff at WalMart was embarressed as well. I know you rent/lease space to be inside of their building to perform tax services for them and it replects badly on them as well.
Desired outcome: Id like a very nice tax preparation discount IF I decide to return
tax return for 2022
I did my taxes online myself and was charged 25. I later found out I transposed the agi number for myself and my husband. After trying to get back online to fix this about 20 times I went to an office. May 9 I went to the Levittown NY site. I explained this to the preparer and he said they have no access to online returns. He never spoke to me again until the return was finished. He told me the amount of the return and it was 1000. less than what I had with my online return . I told him this and he replied rather rudely that I had made a mistake. My husband and I are both on social security. I work part time and receive a small pension. We own a condo. No mortgage.That's it. No stocks bond etc. Fee was never discussed so imagine my shock when I got home and saw a charge of 433.95. Outrageous. I will never use Jackson Hewitt again and I will advise others to do the same.
Desired outcome: I would like the return to be reviewed again and a discount om the price
I filed this once already and have heard nothing in return. On May 9th I had my taxes done in office in Levittown NY. I had done the taxes myself online in February but made a mistake. Multiple attempts to get back online to correct this were fruitless. The online return amount was 1259 federal and 830 state. I was to be charged 25 dollars. In office my tax returns shrunk to 985 fed and 346 state. Fee was 433. I find that excessive. Fee was never disclosed during the half hour I was there. My return consists of social security for my husband and myself, a pension for me and a part time job. We own a condo with no mortgage. No stocks, bond etc,
Paying extra peace of mind
Peace of mind means anything went wrong they got me but they never did anything when i owed almost 15k to irs almost every year i got a penalty and then when i told them they told me to call irs and to find it out myself before i come to them whats the reason of my penalty..is that a peace of mind that i am paying extra? Omg! And everytime i file a always paid close to 500 every f** time
Desired outcome: Help me fix it!
We had our taxes prepared 3/12/23 and we did not receive our 50% discount on the preparation.
As stated above we did not receive the 50% discount, code FCE7X, that was advertised on many web sites. We did receive the over age 65 discount. Our taxes were done at the Walmart store in Leland, NC on 3/12/23. I brought up to the preparer about the 50% discount and he said it was not available. The worst part of our issue is that I started calling the local office on 3/13/23 and have called day since then and have NEVER gotten a call back from anyone in charge. I have used JH for the last years and have not had this bad an experience.
Desired outcome: All we want is to get the proper discount that we are entitled to, plain and simple!
tax refund method
I recently received my Federal Tax Return Check from Republic Bank. At the time of Tax Prep I was advised that a refund check would cost an additional 54.95 or that I could select direct deposit, so I selected that option to avoid the additional charge I was charged 54.95 that I did not agree to. My name is Louis Malin customer ID # [protected] my local office is 2001 E South St Long Beach CA 90805
Desired outcome: Refund 54.95
If you paid your fees out of your refund then you will charged the 54.95, it is not the company that is charging it but the bank fee, if you choose to pay there then you would not be charged that additional fee.
Fees and hidden fees
My husband and I filed our taxes, we've used jackson hewitt several times in the past and this time we were charged 666.95 for one single w2 and three kids. I will not use jackson hewitt ever again. That would explain why 4 days later we found out we werent getting the advance on our taxes... After we were told we were getting up to 500$ and that it would be on our card after an hour or so. Im so frustrated, we're barely treading water as it is, and tax time is our saving grace most times, we want what is due, I didnt think it would be over 200$ to do the taxes.. But 600 almost 700.. Is ridiculous especially when the gov is already soaking us for most of what we make, this is the worst tax year ever for sure, im so angry.
Desired outcome: i would deeply appreciate and legitimate explanation, not tax slang, myself and my husband and our 3 kids would appreciate and refund..of at least 500$ it shouldnt cost more than a weeks paycheck to file our taxes correctly.
2022 tax return/refund
Jackson Hewitt (2785 Charlotte Hwy Unit 27, Mooresville, NC 28117)
My 1st contact was Libby for the Early Refund Advance, received $500 after a 2nd trip to understand why it didn't go thru. Libby went out on medical leave. My 2nd contact was Andrew. Spoke on the phone upload W2, he sent the doc via email. I signed and sent it back.
**Not one time did Andrew say anything about I will be denied for the Refund Advance Loan for signing virtually. I made several calls to Andrew at the office to find out what was going on and he still wasn't able to provide a valid explanation.
**I had to call Republic Bank and Trust myself and find out the reason for not receiving the $1500 as indicated in my text message that I was pre-approved for. So according to Republic Bank, it was denied because it needed to be completed in-office, not virtually.
**I've been having my taxes completed by Jackson Hewitt since 2018 or 2019, when they dealt with Meta Bank, now this Republic Bank and Trust is a total rip off.
**I recently received a text stating my Federal tax refund has been received and your check will be mailed to the address on file and should be rec'd in the next 7 business days. To unsubscribe, reply STOP.
**I called over to the JH office spoke with Andrew once again.
**AGAIN, he wasn't able to provide any information about why they sent the text and also stated that it shows in the system a check will be mailed out. **My thoughts..."Why would a check be mailed out? When I have DIRECT DEPOSIT on my tax docs.
**I received a letter from Republic stating that my application was incomplete. What application? was my thoughts.
**Mind you, I requested for my Federal tax refund to be direct deposited into my personal bank account (where the $500 was deposited) and now they sending a check?
**One thing for sure and two things for certain...I will NOT be returning to Jackson Hewitt in the future to complete my taxes.
**They charge too much for entering the information into the system.
**I can go back to doing themself and still get my FULL refund in the same amount time as if I had Jackson Hewitt to do them.
**The only thing I wanted was the Early Refund Advance and the Loan portion.
**I will be placing this same review on Jackson Hewitt website and the complaint site as well.
**This has been the 2nd worst Jackson Hewitt experience that I have had and I will also share on the social media platform.
Desired outcome: I would like to have the Regional Manager to please email me and provide some sort of resolution. This is unacceptable.
Income tax services
I had my taxes done by JH on 2/2. I told the guy that i was not in a hurry to get my return so just have my refund directly deposited in my bank acct. On 2/16 I received a check from JH' s bank . It ad the deduction for the services and also a $54 charge for issuing a check to me. I went back to the office and the woman in charge told me that the IRS must had trouble depositing the refund in my bank so they told JH to issue a check. In less than 2 weeks this all happened? I don't believe it! Lost a customer!
Desired outcome: I would like my $54.00 back!
Your one of many being ripped off by Jackson Hewitt. Other customers have reported being ripped off up to $800. Good luck.
Taxes
I went to Jackson Hewitt to get my taxes done, got home to read the fine print and that charged me $800 to do my taxes when it took the lady 5 minutes and she filed them wrong so I have to amend. When I filed my taxes with TurboTax it was either free or $50 at the most, this is price gouging and ridiculous. Nobody have your taxes done at Jackson Hewitt!
Tax fraud from the tax pros: Yvonne Stallworth & Mercedes Phillips
I am furious disgusted & hurt (yvonne stallworth) in the red bank road office with the help of the other tax scammer mercedes phillips in the cincinnati oh facility are fraudulent scammers who didn't even know how to read a w2 not 1 w2! Yvonne stallworth held me up in the office for 3 hour's pretending like she knew what to do as if she knew how to read a w2 preparing to rob & scam me by adding premium packages & worry free bundles & extra things that I never asked for or gave consent to, she never even discussed explained nor did she even ask me about me wanting extra packages. I never requested anything extra, she started with were going to charge you $64.50 to do my taxes then switched it & jumped to $680.95 on paper when yvonne printed out the finish, just doing what they both wanted to do! Mercedes phillips preped the fraud watched the fraud & didn't even intervien as in being so professional to finish my taxes for her or have me switch to her to get me out the door properly & professionally. Yvonne didn't even have a name tag doing my taxes neither did mercedes they kept switching screens on my taxes as if my payout & charge was going to be one thing then then printed something totally different out. They are so hateful they charged me $680.95 to file 5 regular w2s with no business added they both were not competent enough to even be doing people's taxes not even to file my four others w2s from the previous year. I had to schedule another jackson hewitt appointment. After being charged almost $700 & waiting for 3 hour's when I was already prepared & organized. That red bank rd office needs to be shut down immediately!
They make jackson hewitt look terrible
Desired outcome: I want YVONNE STALLWORTH & MERECEDES PHILLIPS TO BE INVESTIGATED!I want MY FEES DECREASED!I want THAT RED BANK RD OFFICE SHUT DOWN!!!!!!!!!!!!!!!!!
Advertising
I do not appreciate the latest commercial. I feel that it is very offensive, especially to the young kids. It is really not a very good way to promote business. I know I would pay extra to go else where just by the mere fact of your actions by publishing this very offensive, non appropriate commerical. Please remove this and express an apology, you will go far
Jackson Hewitt In-depth Review
Overview: Jackson Hewitt is a reputable tax preparation company that has been providing its services for several decades. With a rich history and background, they have established themselves as a trusted name in the industry.
Services Offered: Jackson Hewitt offers a comprehensive range of services to meet the diverse needs of their customers. Their services include tax preparation, filing, and planning. Each service is designed to simplify the tax process and maximize benefits for their clients.
Pricing and Fees: Jackson Hewitt provides a transparent breakdown of their pricing structure for different services. Their fees are competitive compared to other tax preparation companies, and they ensure that there are no hidden costs. Customers can confidently rely on their pricing information.
Customer Experience: The Jackson Hewitt website is user-friendly and easy to navigate. Customers can easily find the information they need and access the services they require. The availability of customer support is commendable, and their responsiveness ensures that customers receive timely assistance.
Expertise and Qualifications: Jackson Hewitt's tax professionals are highly qualified and possess the necessary credentials to handle complex tax situations. With years of experience in the industry, they are well-equipped to provide accurate and reliable tax advice. Their certifications and affiliations with professional organizations further demonstrate their expertise.
Accuracy and Compliance: Jackson Hewitt takes great care to ensure the accuracy of tax preparation and filing. They comply with all tax laws and regulations, minimizing the risk of errors and audits. Their meticulous approach and attention to detail give customers peace of mind.
Customer Reviews and Testimonials: Numerous customer reviews and ratings attest to the quality of service provided by Jackson Hewitt. Common feedback and trends are analyzed to continuously improve their offerings. Testimonials from satisfied customers further reinforce their reputation.
Additional Features and Benefits: Jackson Hewitt offers additional features and benefits to enhance the customer experience. They have a mobile app that provides convenient access to their services. Integration with other financial tools or software streamlines the tax process for their clients.
Privacy and Security: Jackson Hewitt prioritizes the privacy and security of customer information. They have robust measures in place to protect sensitive data and comply with data protection regulations. Encryption and security protocols further safeguard customer information.
Accessibility and Convenience: Jackson Hewitt understands the importance of accessibility and convenience. They have physical locations where customers can receive in-person assistance. Additionally, their online services and remote assistance options cater to those who prefer a more flexible approach. Their extended hours of operation and appointment scheduling options accommodate various schedules.
Refund and Satisfaction Guarantee: Jackson Hewitt has a refund policy and satisfaction guarantee in place. While there may be conditions and limitations, they strive to ensure customer satisfaction. Customer experiences with refunds and satisfaction claims are generally positive.
Overall Rating and Conclusion: Based on the above criteria, Jackson Hewitt receives a high overall rating. Their extensive range of services, expertise, accuracy, and commitment to customer satisfaction make them a top choice for tax preparation. Potential customers can confidently rely on their services and expect a seamless experience.
Overall, Jackson Hewitt is a reliable and reputable tax preparation company that offers a wide range of services to meet the diverse needs of their customers. With their expertise, accuracy, and commitment to customer satisfaction, they are a top choice for individuals and businesses seeking professional tax assistance.
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