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3.0 2 Reviews

IntuitSolutions Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While IntuitSolutions has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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IntuitSolutions reviews & complaints 2

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ComplaintsBoard
M
4:42 pm EST

IntuitSolutions Website development

Website development. Paid 50% down of $25K with balance due upon completion. We are currently at $37,000 and I haven't paid the other 50% yet. Website redesign began end of April. IntuitSolutions committed to 12 to 16 weeks. Now we are at 26 weeks with nothing to show for it. Very poor communication. Thought I was hiring professionals with experience.

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ComplaintsBoard
L
6:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IntuitSolutions Service not as advertised

Intuitsolutions advertised e-commerce website design services at a rate of $950 for approximately 10 hours of work. The work includes 1) website design/redesign 2) analytics improvements 3) increasing conversions using analytics 4) search engine optimization (SEO) improvements. They accepted 50% payment up front, and proceeded to make changes on the website as agreed.

During the process, they made website design changes that were not agreed on (displaying Product SKU, increasing size of Categories, and including their website link on the entire website). All of these changes hurt the website display and SEO. They also determined after 4 hours of the 10 hours that was agreed upon that they were unable to improve/change the analytics, so they completely wasted 40% of the time and money on nothing. They did not increase conversions in any measurable way, and instead gave me advice on basic, elementary customer service topics. They did not increase SEO in any measurable way, and instead hurt the website by including their company link on every page (which I later removed).

The final straw was when Dan Coyle, the representative who was working with me, decided to download and re-upload my products in a CSV file. Before he uploaded the file, he failed to check and make sure that the UPC and other number columns were properly formatted to include all numbers. This is a very basic and common-sense action that must be taken before uploading thousands of products into an e-commerce website. Further, Dan Coyle failed to create a back-up file before he made this massive mistake...again, a tremendous lack of care and common sense.

As a direct result, I was forced to spend nearly 12 hours of my time recovering the products that Dan Coyle of Intuitsolutions messed up. I brought the issue to the attention of Mr. Dan Coyle on Feb. 26, 2014, to which he immediately admitted the mistake and took full responsibility. When I requested a refund of the first payment of $475 for lack of providing agreed-upon services and further causing damage to my website, he responded that he would instead provide data collection/writing services for 10 hours to make up for the mistake.

My credit card was immediately charged for the remaining $475 after I complained, which I did not approve of, nor did I agree that the original service was completed. After repeated attempts to receive these newly agreed upon service over the course of 3 weeks, Dan Coyle of Intuitsolutions consistently blew me off and refused to provide any service. He finally stopped responding to me after March 18, 2014, at which point I filed a chargeback dispute with my cc company.

During the dispute, Intuitsolutions has provided blatantly false information, including claiming that I was satisfied with the services (which I clearly was not), that I never contacted them with a complaint (which I have email proof of, and have submitted the entire conversation to them), and that I agreed to the final payment (which was contractual ONLY after I agreed that the services were provided to my satisfaction).

Intuitsolutions is a fraudulant company, owned by Brian Antczak and Jared Lenz. They do not understand the first thing about customer service, and their employees, namely Dan Coyle and Zach Bluett, are completely unqualified to work on websites, and are certainly reckless with sensitive information and data.

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Resolved

One of the principals, Brian, contacted me to resolve this situation. Apparently he was unaware of what had transpired, and he agreed to provide a full refund. I have attempted to remove this review, but unfortunately it seems that ComplaintsBoard does not allow a removal in their system. I'll attempt to contact them to request a removal. Either way, any business that resolves a situation rather than digging in and fighting is certainly worth recognition. Thank you Brian!

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Is IntuitSolutions legit?

Our verdict: IntuitSolutions has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores IntuitSolutions's position as a benchmark of trust and quality within its industry. Users and clients of IntuitSolutions can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

IntuitSolutions earns 100% level of Trustworthiness

Perfect Trust Endorsement: IntuitSolutions achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for IntuitSolutions. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

IntuitSolutions has registered the domain name for intuitsolutions.net for more than one year, which may indicate stability and longevity.

Intuitsolutions.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Intuitsolutions.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Intuitsolutions.net you are considering visiting, which is associated with IntuitSolutions, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Intuitsolutions.net appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Intuitsolutions.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from IntuitSolutions.

However ComplaintsBoard has detected that:

  • No reviews for intuitsolutions.net on popular sites. Be cautious and do additional research. Look for information about the IntuitSolutions and be careful with personal information or transactions.
  • Intuitsolutions.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The intuitsolutions.net may offer a niche product or service that is only of interest to a smaller audience.
  • IntuitSolutions protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • A website associated with IntuitSolutions has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
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Contact IntuitSolutions customer service

Phone number

+1 (866) 590-4650

Website

www.intuitsolutions.net

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