Hulu
Reviews and Complaints

Service sucks app always crashes and when I say always I mean every 10-30 min . Customer service is absolutely like att ! Been calling for ever 3 hours you talk to people in the Philippians are India they all read the same script and nothing get resolved! I’m canceling this [censored] ! Do do it trust me!

Very easy site to watch free T. V. The streams are fast and clear, I rarely have any issues with the picture or sound skipping (and frankly even when i do it's likely bcuz i'm doing 5 other things on my computer). They don't have every episode for most shows, at least the more popular ones. They seem to rotate which ones they're offering, sometimes with only a handle available for any given show. If the show's still airing they usually have the latest episodes up within a a day or 2. I'd definately recommend Hulu if your stranded somewhere with your laptop with nothing to do :)

Hulu is very nice. I enjoy all the movies/shows that Hulu has to offer. The commercials are short & to the point. And I actually got a couple of items from the commercials they have. Hulu has variety of shows and movies for all ages and all kinds to fit the seasons. My wife & I watch Hulu a lot. On a raining day or a snowy day, Hulu provides us our entertainment when we can't go outside. Thanks Hulu & keep up the good work. If anyone complains about Hulu they have no clue what they are talking about nor do they appreciate good service. It definitely beats that 200 dollar bill other services try to get you on for two years that's not affordable. Hulu is the Best.

Since the first time I visited Hulu, I was skeptical that one website that doesn't "look like" it's owned by some network, which means that it would be somewhat impossible to host a variety of TV and movie content for free. So it was free and... after watching Family Guy and The Simpsons... a LOT of it, Hulu became an everyday part of my life. I don't need TV anymore because of Hulu. It has infected my mind with pure entertainment!

So now, I have Hulu Plus... for $7.99/mo, it's pretty much the rent for a site that's pretty much like a room full of every season of my favorite TV shows that I can take around with me on my iPhone!

I never knew such a site... a dream... could be as incredible as Hulu... and I'm even happier with Hulu Plus adding to it!

Customer Service was very helpful and caring about my complaint.
I received calls from people who sounded like "South Asian" people who spoke poor English, Pretending to be Hulu support and wanted me to download the "AnyDesk" app from the App Store if you had an iPhone. They also wanted me to open the "Cash App" if I had one to verify my bank account, I said "No" and they hung up. I reported them to Hulu and they in turn notified authorities. So beware of scammers trying to steal your personal information. I have and love Hulu, but this calls made me think about how easy it seemed for these people to obtain precious and valuable information from unsuspecting clients. Be aware, hulu will never ask you to download apps or open your personal apps. 04.02.23.

We switched to Hulu because we stayed in a camper for a short time between closing on houses. We decided to never go back to regular cable. My husband and I love sports and there is never a shortage. For example, college football... Hulu plays even the smaller school games like Northern iowa vs South Dakota. For the base price, Hulu provides all the normal basic cable channels plus a few more for a good price. Since we didn't have good internet service while in the camper, we know that you don't need top speeds to watch Hulu. After approximately 6 months, I have no complaints. However, we have all newer smart TVs and use antennas as well so we can easily switch back and forth. Hulu does provide a couple local channels, but we like having the option of all local.

During this time of recovery from an economic downturn, people are saving money and have become more frugal than ever before. Many people have cut back on the luxury items and only focused on obtaining the necessities. Going to the movies with high priced tickets and popcorn was a luxury that many people cut back on.

As we began to embrace these cut backs we put together a list of websites to watch movies and/or tv on to little or no cost. We kept in mind a number of things such as affordability, reliability, clarity, and much more. This site is effective? It is very easy to navigate and to use. The pros is that it is free and user friendly, the con is that they charge for Hulu Pro but it is still affordable. The purpose of the website is to watch tv shows or movies online for free. I would you definitely recommend this website to a friend.

As movie stores, such as Blockbusters and Movie Galleries, are becoming slim to none in existence, many people have resorted to online options to watch movies. Many people prefer the online option to view their movies because it is often times free or cheaper than renting one at a store. Also having to be home or near a tv at the exact time your favorite tv series airs its newest episode is no longer an issue with these web 2.0 tools since they have both movies and tv episodes for their users. This instant availability has definitely been a major pro for users and is probably one of the main reasons movie stores are going out of business.
I found three web 2.0 sites that people can use to watch their favorite tv shows and movies. I took into account the websites' affordability, accessibility, reliability, and more to create my reviews. Hulu's website is very aesthetically pleasing. The website is organized in a logical and concise manner so that the user can find what they are looking for in a minimal amount of time. There are some episodes and movies that Hulu allows you to watch for free by simply signing up and creating a username and password. However a con is that most of the episodes and movies you have to subscribe to HuluPlus in order to watch which contains a small monthly fee of $7.99. A pro for HuluPlus is that once you subscribe to the monthly fee you can watch unlimited movies and episodes. I would definitely recommend this website to someone.

Hulu member since 2012 but Hulu Sweepstake entry that started June 9th keeps rejecting my entry form stating "Sorry, you must be a Hulu member to participate. Not a Hulu Member? Join Now". Several repeated calls to Hulu tech support have them stating they are aware of an issue and are working on resolving it. As of today, weeks into the sweepstake they have yet to fix it. Tells me they are only promoting the sweepstake to sign up new viewers.

Hulu is hiring support staff who are unqualified and unethical, and I am not willing to support a business with such questionable practices. After speaking with a customer service representative from Hulu, I have come to the conclusion that they are hiring staff who are not qualified and have questionable ethics. As a result, I have decided to cancel my subscription with Hulu, despite being a loyal customer for many years. I recently moved from Chicago, IL to Southfield, MI. When I upgraded to my Hulu Live subscription, my home location was set to Chicago. My roommates, who lived in the same household, used this account. On Monday, I changed my location and was notified that I had three additional changes available. However, when I logged in on Tuesday, I had to change my location again and was informed that I only had one change left. I confronted my roommates about this, but they denied making any changes. At this point, I am unsure if my roommates were lying, if Hulu made an error, or if someone hacked into my account. To be safe, I changed my password in case it was a roommate or a hacker. I reached out to customer support to get more information about what happened, specifically geolocation and timestamp information that I could use to question my roommates. I provided the chat log of my conversation below. When I asked for the geolocation and timestamp information, I was informed that Hulu only captures IP address information, not zip codes. I requested a receipt of the three different IP addresses with a timestamp, but the support representative was unable to provide this information. I am particularly concerned about the following part of the conversation, which is why I have decided to cancel my service: (22m 38s) Visitor: If you are unable to provide this, then I need contact information for someone who can. (22m 57s) *** M: I understand, however, the information only shows that you changed your IP address three times. (23m 23s) Visitor: I want a receipt of those three different IP addresses with a timestamp. (24m 14s) *** M: Please give me 2-3 minutes to check my resources. (24m 31s) Visitor: Thank you. (24m 43s) *** M: You're always welcome! (30m 1s) *** M: Thanks for waiting patiently. (33m 37s) *** M: According to our records, you changed your address from zipcode *** to zipcode *** and then back to zipcode ***. That is the information our Hulu system detected. (33m 56s) Visitor: That's incorrect. (34m 8s) Visitor: My original address is ***. (34m 44s) Visitor: So was it changed from *** to *** back to *** and then back to ***? (35m 55s) *** M: The only zip code we have here is ***. (36m 17s) Visitor: That doesn't make any sense. Please provide the timestamps of those changes. (37m 43s) *** M: I'm sorry, but we are unable to provide you with that information. (38m 26s) Visitor: Then please provide me with the contact information for your manager. Your information does not match anything that can be accurate, so I need this to be escalated immediately. It is clear that the support person from Hulu lied to me. Initially, I was told that Hulu does not capture zip codes, but then the support person provided me with zip codes. Furthermore, the zip codes provided do not make sense, as I just moved to Southfield and no one I know, including my roommates, lives at the zip code mentioned. I understand that data security may prevent the support person from accessing this information, which is why I requested to speak with a manager who may have the ability to address my concerns. Instead of complying with my request, the support person chose to lie to me. While I can understand if they did not have access to the information, I cannot accept being lied to instead of having my concerns escalated and addressed. I sincerely hope that Hulu will improve their customer support and treat their customers with better respect. I was a satisfied customer until this issue occurred.

Hulu charged me an excessive amount for two unauthorized accounts within the past year. They did refund me some of the money. I have attached a spreadsheet that shows Hulu billing me for accounts that I did not create. These accounts do not belong to me. I only authorized and opened one Hulu account on November 24, 2018. I have communicated with Hulu multiple times to request a refund. They refunded $89.95 in July 2019 and claimed to have closed a fraudulent account. There were no fraudulent charges in August and September 2019. However, in October 2019, the charges started again. Hulu refunded $44.96 and $44.99 on October 29, 2019. There were no fraudulent charges in November 2019, but they resumed in December 2019 and have continued until now, according to Hulu. However, the history shows otherwise. Hulu claims that they are not responsible for the false charges and that it is credit card fraud. They say that the fraudulent accounts had my email address and birthdate, but they had an email that does not belong to me. Additionally, Hulu never sent me an email or text to verify my authorization for the fraudulent account through two-factor authentication. Hulu allowed the account to be created without my permission, which is not my fault or the credit card company's fault. It is Hulu's fault, and they owe me a significant amount of money. Please feel free to contact me if you have any questions or if you need copies of my credit card statements. I have a transcript of today's chat with a Hulu customer service agent, which I copied from the screen. I requested a transcript, but Hulu emailed me a transcript of an automated bot instead of the actual conversation. The chat started with Katrina L at 5:36 PM. I have included the chat transcript below.

Selection and General Experience:
*Movie choices are abysmal. Their movies are either really old or low budget things you've never heard of. There are some decent documentaries, but no better than what you could get from Netflix.
*Though Hulu Plus requires a monthly fee, you still have to sit through commercials. Frequently, especially if you're watching multiple episodes of the same show, you'll have to watch the same commercial repeatedly. It's maddening.
*They list some shows as if they have them to draw people in, but then it turns out they really don't. Sometimes you go to the page for the show and it states straight out they don't actually have it, though I guess they leave it there so it will show up in search results as if they do. Other times, they're just carrying a link to the network site.
*Then there's all of the stuff that they can only provide if you have a TV provider to connect. So, you have to be paying a TV provider, paying for Hulu Plus, and still watch the repetitive commercials. If I had a TV provider, wouldn't I just be watching it on TV that way?

Hulu TV app:
*There's regular stuttering. I'm afraid to pause, rewind, or fast-forward because, if it's not already doing it, this seems to trigger it. Sometimes it's so bad that, not only is it unwatchable, but I have to turn the TV off to get it to stop because it won't respond to normal attempts to stop the video. It can't be blamed on issues with the internet connection since 1 episode can play perfectly smooth and the very next one is stuttering to the point of being virtually unwatchable right from the beginning, not to mention that the Netflix app isn't having this problem.
*Sometimes it freezes in the middle of the episode altogether. When I restart it, it reverts back either to the beginning of the last chapter or even loses the place completely and starts again from the beginning. If usually forces me to sit through the previous commercials all over again.
*There's often an excessive loading time before resuming the episode after commercials but, funnily enough, commercials never seem to have a problem.

Queue:
*Online and TV app queues are not fully synced. Shows in my queue online often don't show up in my queue on the app even for shows that are available there if I search for them.
*Often, new episodes of shows that I have a subscription for aren't showing up in my queue and I have to find them and put them there manually. At other times, it puts episodes I've already watched and removed from my queue back in again, sometimes days later.
*The order of the queue and subscriptions in the TV app makes no sense. It's not alphabetical, it's not the order they were originally put on, it's not the order I have them in my queue online; it's just a mess.

Customer support:
*Hulu's system couldn't validate my credit card during the sign up for the 2-week trial. Hulu's website will only provide a phone number to their Hulu Plus subscribers which, obviously, you can't become if you can't sign up. So, I had no other alternative than to send a message to support.
*Long response times: Days passed with no response. I sent a second message and it still took days to get a response.
*Canned responses: Eventually, both messages were responded to with the exact same canned response, saying that my card must have restrictions placed on it that prevented online recurring payments.
*Either don't fully read messages or ignore information contained in them: They continued to insist the problem was due to card restrictions even after I told them the card had no problems being used with anything else, including online recurring payments for Netflix.
*No resolution: Ultimately, there was no resolution from Hulu support and I had to find my own workaround (used PayPal with the same card). I enjoyed responding to their survey about how my customer service experience had been.

All and all, while Netflix & Hulu Plus don't offer quite the same thing, it's sad that Hulu Plus charges roughly the same as Netflix while providing a far more shoddy and inferior service.

I have cancel this account and am still being chattering my money back on my account my name is Mary Willingham phone number is [protected] hall fix it so we can't contact hall Jan 2024. I have been trying to get hold of July don't send me to the answer

Place they charge 49.99 I need help with this problem please help me I am on social security and can't afford it

After having Hulu for 2+ years, we will be cancelling soon as you will not update your app and fix all the bugs in it. All the other streaming services have fabulous Apps with clearer video quality and no bugs.

The issue is the RUNUNK13 error. The internet is filled with complaints, but you will not fix it. Enough. We are done with you.

The Post Family

First and foremost, even when we were back in the United States the quality of Hulu was horribly. Constantly buffering and poor video quality. We have recently moved oversees (using American network for cable) and Hulu still refuses to accept it. It’s bull’hit because they have taken their seeet a** time to cancel my account and still charging me even though they know I am not able to watch it. I think this is crap. We had it for 2 years before getting station to Germany. They should realize this and realize military had no choice to be over here., and allow us to watch it. Netflix and prime both allow it.. just sayin

I was on the phone for 3/4 hours trying to get a bundle Black Friday special. They didn’t know what they were doing apparently . I was charged twice but got the Disney plus but not Hulu. I canceled Disney plus because I was charged for both services I didn’t get so I now have to wait God knows how long to get my reimbursement for the two times I was charged. Hulu customer service is horrible and I was ripped off. Only one of their money they got their money immediately but I have to wait on my money and it’s Christmas time. so I wash my hands of Hulu. I have to wait longer now to get my refund from disney but may not get it because It now says I can still watch until Dec . 23rd. I had to cancel them also to I thought, get my money back and now it’s set in stone. I was charged and don’t get the bundle.

HULU used to be a family channel-now it’s just smut. I’ve been with them for a very long time. Advertising on ‘how to get hard and stay hard’. Advertising for ‘Julie”. Pushing the limits of decency in television. I’m done! Trying to sit through a show with younger family members has gotten impossible and embarrassing. It’s only going to get worse when HULU merges with Disney+. There’s no way I’m going to spend more money for no commercials after the station has shown what they actually stand for. I’m outta here!

I checked last night to make sure that the Nascar race was recording, and it said it was. Well today when I went to make sure 10/29/2023. It was not recording my program, and this is not the first time that this has happened. The system has no problem recording shows that I do not have set up to record but can not fricking record what I set it up to do.

This has happened several times and just happened again for the World Series today, Oct. 28, 23 at 7:00 AM. Watching the game at another location and listening to it on the radio on the way home, arriving at home to watch the end of the game, turning on HULU, and HULU insists on starting the game over again. Instead of joining the game live, your programming insists on starting the game over again from the beginning blah blah. What about this makes any sense? We just had to listen to the last of the game on the radio due to this stupid programming glitch. What gives?

I was shopping for a streaming service and happened upon Hulu. I clicked on the site and found that the service required payment. I then preceded to NOT go any further. I thought that I had cancelled all the information which I had provided. However, I must not have.

On 08/27/2021 I was charged $69.00

On 08/28'2022 I was charged $80.52

On 08/28/2023 I was charged $92.02

Hulu used a credit card that I only use for certain charges (a form of a savings account) for unexpected charges during the month of the year. Having thought I had not actually forgot about the streaming service and did not use it.

I received my credit card bill and was about to pay it when I noticed the charge from Hulu. I, immediately called my bank to tell them this was in error as I had not authorized the charge. The bank told me there was not anything they could do as I MUST have authorized it as there were previous charges showing on my account.

Having been unaware of this, I immediately cancelled my subscription and requested a refund for all or part of the charges.

I have not heard from Hulu. Having tried to contact them either by phone or email without success, I respectfully request your help in doing so.

They have a law about commercial content not being louder than the show. Why is this still a problem with Hulu? Every time I watch a movie or tv on Hulu the commercials are extremely loud. It’s very unpleasant, especially because I’m home with many health problems and tv is about all the entertainment I have at this time. I would like to be able to watch the tv and not have to get the remote every time to turn the volume down to 9 from 20. The shows are not so loud so you have to turn volume up to hear it then when commercials are on it’s like a big bang!

The Commercial Advertisement Loudness Mitigation (CALM) Act, passed in 2010, makes it illegal for any commercial's volume to exceed the average volume of the channel that it comes on.

I am having trouble with my "home" I have T-Mobile internet so my IP address changes constantly. It is completely out of my control. Because of this I have to constantly call to update my "home" so I can watch live. As if that is not bad enough every single time I have to wait LONG times to even speak to anyone. This particular time I have already waited 45mins and still counting. Its absolutely ridiculous to pay this much and have to jump through hoops constantly. I wish you would just have me pay for how many people can watch at once. Then you get your money and don't have to worry about password sharing. Which is why I am thinking you have this "home" idea in the first place. With home internet like T-Mobile's becoming more available and popular I am certain you are going to be running into this issue a lot. However you find a way to make it work just try something to make this better. I love Hulu but for this issue.

Hulu Live TV is the worst cable service on the market. They get you by offering a fantastic channel lineup. Please don't fall for it. I was on the phone trying to troubleshoot with Hulu customer service for over 3 hours. It was a nightmare. I was told on three separate occasions that the issue was resolved - every time, after 40 minutes, the issue would return. I was even lucky to have my internet service provider on the phone simultaneously using three-way. He owns the company and is the leading expert in the county I reside in. He oversees the company and is responsible for thousands of customers. He offered to help the issue be resolved by using his computer tech expertise. The Hulu rep was rude and ignorant. The audacity to question the actual expert on his expertise to resolve the issue was astounding. He was completely ignored. I gave up and canceled the subscription. I paid 111.00 dollars for nothing. I use Youtube TV now. So far, I have no complaints.

I stream Hulu on my PC and have found recently my favorite programs (3) have been labelled expiring and I was told by Hulu customer service "that Hulu lost the license." I do not believe that for a second as Hulu is eager to offer well-watched videos so they won't lose customers to their competition. I believe the shows have been cancelled for reasons they will not disclose. At this point, I can no longer enjoy these programs as they have been cancelled permanently. There is no way to complain directly to management as CS people have no power and you can't go up the food chain, by design. Weak, weak, sneaky management and they do nothing but throw roadblocks up to prevent the problem from being discussed and hopefully solved. Shameful business practices.

I've been rewatching Secret Life of an American Teenager with my hearing impaired friend who has never seen it(I also regularly use subtitles bc I have an auditory processing issue). The problem we've run into is subtitles being completely wrong(wrong words, jumble of letters, typos that make them unable to understand). There are also random question marks at the end or beginning of a line when the words are clearly understandable. The person talks a little fast and suddenly they're not able to understand? I could subtitle this show better than whoever did. I have to pause to show often to sign what the actors are saying. She's recently lost her hearing so she can't read lips very well at all and it's more difficult when actors mumble or talk fast.

I have had nothing but problems with this App. I have less than a month left on my trial membership but to be honest except for a couple of things I enjoyed, I have not been able to enjoy the other programming because to be honest I either can't get into the Hulu App or I get into something I don't want to watch and get stuck there and the only resolution is to exit the app because I am so frustrated.

I really wanted to like Hulu but find it very user unfrendly. Yes, you can click on a program but there is no advance narration about the the movie or tv series is about and since I get "stuck" once I have entered ANYTHING, my sole remedy is to get out of it entirely.

Some of it could be user error, but I also see where your app is not as user friendly as other streaming services.

So, guess I will just have to wait out the rest of my subscription and cancel and as far as I am concerned, NO BIG LOSS!

On July 29, 2023, I ordered a PAY PER VIEW event UFC 291 on Hulu. I was charged for this event and Hulu did not show the event due to unknown issues. I had a watch party of people at my house for this event including about 20 people. Because of this failure to provide the fights in UFC 291 live as it happened I needed to order it directly through ESPN for $79.99, thus paying twice for the same event. I am requesting Hulu reimburse me for their failure to provide the service.

7/26/2023 @ 5:55am I turned on my TV to watch like we do every morning and I was disconnected from my TV so went to log in and could not so I got on my computer and still couldn't log in it kept saying it did not recognize my email . So I called they had a hard time finding me when they did they sent a link to reset password I did but when I tried to log in again it did not recognize my email. No seems to know why after 7 years my email is suddenly not recognized.

I want an answer as to what is going on and no one knows I had to give them a whole new email just so I can get in ridiculous.