logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (10 mins ago)
Adore Me Lingerie
VIP Membership Scam
2. (14 mins ago)
COACH BAGS OUTLET
FAKE FAKE FAKE GOODS
3. (18 mins ago)
T-Touch watch(Tissot)
useless watch
4. (1 hr 4 mins ago)
blinq.com
False advertising
5. (1 hr 21 mins ago)
BILLFLOAT SMARTPAY
UNAUTHORIZED TRANSACTIONS

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Hughes Net Complaints & Reviews

Sort by: Date | Popularity

Hughes Net - BREACH OF CONTRACT

Posted: 2014-11-12 by    Grandma of one boy
Complaint Rating:  0 % with 0 votes
2 YEARS AGO I OBTAINED INTERNET SERVICE UNDER THE RECOVERY ACT FOR OUR BECAUSE WE ARE VERY LIMITED FOR PROVIDERS, WE WERE GUARANTEED SERVICE AT THE PRICE OF $39.95 FOR 5 YEARS UNDER THIS PROMOTION. THREE WEEKS AGO I WAS CONTACTED STATING THAT OUR SERVICE WOULD BE DISCONTINUED ON JAN 1ST UNLESS I AGREED TO UPGRADE FOR $10.00 MORE FOR THE FIRST TWELVE MONTHS AND THEN AFTER THAT AN ADDITIONAL $10.00. I ASKED WHY I WAS BEING FORCED TO CHANGE OVER--I HAVE NEVER NOT PAID MY BILL --AND IT'S NOT MY FAULT HUGHES NET LOST THEIR LEASE WITH THEIR PROVIDER AND HAVE TO UPDATE THEIR TRANSPONDERS IN ORDER...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Hughes Net - Horrible customer service / slow expensive internet

Posted: 2014-08-18 by    Joanne S Collins
Complaint Rating:  0 % with 0 votes
Hughes net has the worst customer service I have ever encountered. I was on the phone with them for 1 hour/15mins just trying to disconnect my service. The first reason was a communication barrier, there customer service reps are located in the Philippines and she had problems understanding me and I could not understand her or get her to understand the issue. When the tech comes out to take that enormous satellite that they put in your yard they do not take all of the equipment, just the dish. They ask you for your forwarding address so they can send you a box to mail the model and that transmitter...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughes Net - horrible service all around

Posted: 2014-07-10 by    layabug
Complaint Rating:  0 % with 0 votes
Hughes Net is a horrible service. I received a bundle from Direct TV and from the beginning I've had issues. Also I was never informed that the service doesn't support interactive classrooms as my children are home schooled currently. They have been trouble shooting the issues multiple times in my 3 months of service. After taking my children to the library to get their assignments complete, I called to let them know to fix the issue or release me from the contract. I was hung up on and charged $370!...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughes Net - False service and bad service

Posted: 2014-06-02 by    James May
Complaint Rating:  0 % with 0 votes
from the second day of service we had terrible bad service, we were told to give it a few days to be resolved, after 2 weeks we called back and was promised faster service for the same amount that we were paying, it was better for about a week, then service got slow again, we called to canceled within the first three weeks, we were told that the next month would be free if we stayed. I believe that we paid over $75.00 for the first month. we did cancel after we called the second month to find out that the first person that we spoke to did not put into the system of the promise for a free month,...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughes Net - Internet slower then dial up

Posted: 2014-05-27 by    Debbie A. Homer-Hofhines
Complaint Rating:  0 % with 0 votes
They lied about the speed of the Internet said that Net flex would still work fine we would not see any difference from our past Internet provider Century Link. This is so bad we can't get anything to work, worst then dial up. They lie to you to get you to sign up and then charge you if there is any questions or issues, scam scam scam horrible service and Internet......
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughes Net - Poor business practices

Posted: 2014-04-15 by    Rick Wilde
Complaint Rating:  0 % with 0 votes
I decided to give Hughes Net a try after finally getting tired of the slow speed of my DSL line. I was really exited about the proposition of having 2 to 5 times faster internet even if it meant having to pay 3 times the cost. Once the equipment was installed, the installer began running his tests. Things weren't going well for him. The initial tests had the download speed approximately matching the DSL speed and the upload speed was 0. In my business the upload speed is key. I am constantly sending files (some rather large) to my customers. I stayed late that day and he worked until around...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughes Net - Ridiculous Customer Service

Posted: 2013-12-14 by    5pid3erman80
Complaint Rating:  0 % with 0 votes
Ok. so my wife and I decided that we wanted to switch our cable company to DirectTV from Comcast. The cable service was great, friendly, helpful, instantaneous (!) customer service, wide selection of channels, low price, etc. The internet company that was farmed out to us though was HughesNet. My wife and I are both in school so we needed a faster internet service. We cancelled our HughesNet and went back to Comcast. Two months later, our account is charged $212.00. We called, they answered that we hadnt returned their equipment. We said, "sure we did" and gave them the UPS tracking number....
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughes Net - California, Auburn - No Service, No custmer service

Posted: 2013-09-29 by    justjean
Complaint Rating:  100 % with 1 votes
1) installer is third party contractor NOT Hughes Net Employee 2) Customer service out of the country. Also, third party provider with little knowledge of the services sold. 3) Customer Service is a third party provider too, No one seems to work for Hughes Net
Hughes Net promised much greater speeds than I was getting. Day one, to slow to watch Netflix, could not send or receive mail, could not access web sites. Finally reached customer service (out of the country and a third party, did not even know where Hughes Net's corporate office was). I was advised there was something wrong with...
Complaint comments Comments Complaint country United States, California, Auburn Complaint category Internet Services

Hughes Net - Washington, Yelm - MISREPRESENTATION AND FRAUD

Posted: 2013-09-20 by    fedupwithlairs
Complaint Rating:  0 % with 0 votes
THE INSTALER WAS AN IDIOT ...DAMAGED MY WALL, VERY RUDE. AFTER BEING TOLD THIS WAS A UNLIMITED SERVICE HE TELLS US "AFTER INSTALATION" THAT YOU REALLY CAN'T STREAM MOVIES AND YOUR SERVICE SLOWS DOWN TO NOTHING THE MORE YOU USE. SO MY HUSBAND CALLED AND TOLD THEM WE DIDNT WANT THE SERVICE. THEIR REPRESENTITIVE TOLD HIM THEY WOULD SUSPEND THE ACCOUNT AND SEE IF THEY COULD FIT US WITH A COMMERCIAL ACCOUNT. WE NEVER HEARD ANYTHING ELSE FROM THEM FOR A GOOD 6 MONTHS THEN WE GET A BILL FOR SERVICES. TWO WEEKS LATER ANOTHER BILL AND THEN A LETTER FROM A COLLECTION AGENCY THE VERY NEXT DAY...
Complaint comments Comments Complaint country United States, Washington, Yelm Complaint category Internet Providers

Hughes Net - Tennessee, Athens - data stolen & more

Posted: 2013-08-22 by    iloveroblox453
Complaint Rating:  0 % with 0 votes
I was using Hughes net one day and out of the blue all my data was gone in two weeks!!! I had 2000MB every token and I haven't been on the internet a lot in the time period and still i have a few days to go before i get a new token. I don't have money to buy another. and then today i was going to see my usage and i had a breakdown. I couldn't login because after i put my password in, it just said redirecting to and it was blank and it didn't load! so now i can't check back on my account or anything! So if that was bad already i still have a contract when i got gen 4. and...
Complaint comments Comments Complaint country United States, Tennessee, Athens Complaint category Internet Providers

Hughes Net - Missouri - Failure to honor a service estimate or agreement

Posted: 2013-04-05 by    Sincerely dissatisfied customer.
Complaint Rating:  0 % with 0 votes
My husband and I signed up for the trial offer from Hughes Net. After having it installed on a Friday that weekend the internet stopped working. I made several calls to their support department was hung up on four times. After several hours of trouble shooting they were not able to resolve the issues. They dropped our plan down telling us that the top end plan had problems. But this didn't resolve the issue. I insisted that they send back out the technician who installed it to trouble shoot the problem. He refused to come out, he stated that I had already done more than he knew how to do. It...
Complaint comments Comments Complaint country United States, Missouri Complaint category Satellite & Cable TV

Hughes Net - Kentucky, Richmond - AMERICAN RECOVERY ACT BAIT AND SWITCH

Posted: 2013-01-17 by    adamj
Complaint Rating:  100 % with 1 votes
WOW! What a fiasco. After a year and a half of substandard service, service caps and slower than imaginable speeds, I called to cancel my service as per my agreement under the American Recovery Act. AFTER holding on 3 DIFFERENT 800 numbers for a total time of 2.5 hours, I finally spoke to someone. Upon informing them of my intent to cancel, I was offered a medley of things including tokens for free use, reduced this and that and apologies for the stuck in the mud nature of the service. However, things changed when I maintained my desire to cancel. I was then informed that I was a part of some "power"...
Complaint comments Comments Complaint country United States, Kentucky, Richmond Complaint category Internet Services

Hughes Net - Virginia - Poor Customer Service

Posted: 2013-01-15 by    Felicia Morris
Complaint Rating:  100 % with 1 votes
Hughes Net set up my brother's account in my name after I repeatedly told them that I was only making a one time payment to get his service. They are LIARS, CHEATERS, and UNSCRUPULOUS. The sales rep assured me that his account would be in his name only to find out that the account is in my name and I can not get out of the service until I pay an early termination fee. This is not my account as the address for service is my brother's. I WOULD IMPLORE THAT EVERYONE RUN FROM THIS COMPANY....
Complaint comments Comments Complaint country United States, Virginia Complaint category Satellite & Cable TV

Hughes Net - not telling me that the internet was not unlimited

Posted: 2012-11-19 by    Hughes Net
Complaint Rating:  100 % with 1 votes
I just purchased Hughes Net Internet and was so pleased as I dropped Direct TV due to the price of $75.00 and half of the shows I never watched. Hughes Net should be held liable for telling people that their Internet is not unlimited. I am 1 day over the cancellation time and now am bound by them for two years for $50.00 the 6 months and than $60.00 after that. I could not find an
Internet provider in our area . Long story short, I recently lost my husband and was looking for an Internet provider that cares about people. I receive 20GBytes per month and have netflix for $8.00 per month....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Hughes Net - Texas, Wimberley - SERVICE

Posted: 2012-11-16 by    very bad ripoff
Complaint Rating:  100 % with 2 votes
VERY SIMPLE TO FIX SLOW INTERNET
And
DOWN RIGHT BAD CUSTOMER SERVICE
This is a very long complaint letter but I wanted the AMERICAN people or anyone that use or plan to use a satellite Internet service, to please DO NOT USE HUGHES NET. It is extremely expensive (yes your standard installation is free but your dish and modem is over $600.00) and the customer service is by far the worst nightmare you will ever experience. The only good thing you will hear about HUGHES NET is from THEM…

Dear Hughes Net, As usual today I was talking with your inept customer...
Complaint comments Comments Complaint country United States, Texas, Wimberley Complaint category Internet Services

Hughes Net - Illinois, Chicago - Rude and Misconduct Of Staff

Posted: 2012-11-02 by    sugar3000
Complaint Rating:  100 % with 1 votes
I had the internet installed 7 months ago and it has been pure hell ever since. The installer was very disrespectful and a slob at his job. We told him to place the dish on a pole, but no he refused and he placed it on the side of the house over our heat pump. Well a few weeks go by and the pure hell started. Water got in to the eye of the dish and messed it up. The 2 repairmen were very kind and helpful. They stated that it must be on a pole because water from steam of heat pump can damage it. The download meter is stupid because it jumps from 100%-50% in a second or two. It is causing major viruses...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Internet Providers

Hughes Net - Colorado - Stolen Funds

Posted: 2012-10-12 by    RKuchta
Complaint Rating:  0 % with 0 votes
On Sept 7th 2012 I cancelled my Hughes net service after putting up with their useless service for two years, I recieved a confirmation email of my cancellation stating my service would be discontinued at the end of the current billing period which was Sept 28th 2012. On Sept 28th they charged my account an additional month and said the would refund the money they took from my account. After two weeks they managed to send the box to return their crappy equipment but I still havent recieved a refund...
Complaint comments Comments Complaint country United States, Colorado Complaint category Internet Providers

Hughes Net - Colorado, Estes Park - shoddy service

Posted: 2012-08-05 by    pissed-off kitty
Complaint Rating:  0 % with 0 votes
For 2 weeks now I have tried to get these idiots to explain to me why I don't have sufficient bandwidith to support my local live news stream, or to be able to shoot Netflix over to my WII, to my TV, or watch my soap...they can't guarantee that their satellite can accomplish this. Well, doesn't your commercial state that you no longer have to put up with slow dial up service, you can live in the middle of BFE and still be able to have the same internet service as your friends have in the big cities? What a bunch of liars...no one can explain to me what I'm paying good money each...
Complaint comments Comments Complaint country United States, Colorado, Estes Park Complaint category Satellite & Cable TV

Hughes Net - North Carolina, Seagrove - Lied to me

Posted: 2012-07-12 by    mac1201
Complaint Rating:  0 % with 0 votes
I signed up for hughes net and the person on the phone told me that it was a one year contract, I whanted to cancel it and to my suprise they lied to me it turns out that i have a two year contrct, and when i signed up i told that person that i do not whant the service if it is a two year contract they sayed no it will be only a one year i sayed ok. i will take it then and they whant to charge me $345.00 to cancel the service they are big fat LIAR"S!!!...
Complaint comments Comments Complaint country United States, North Carolina, Seagrove Complaint category Internet Services

Hughes Net - New York, Canastota - false advertisement

Posted: 2012-05-18 by    ddevinefarms
Complaint Rating:  0 % with 0 votes
I am very bothered by there false advertising. Every time there ad comes on TV. I had there service and it was slow and very bad and there customer service is poor also. I do not think they should be able to advertise that they are the fastest and it is free to install. They charged me and it was just the slowest internet I have ever had....
Complaint comments Comments Complaint country United States, New York, Canastota Complaint category Internet Services

Videos

Chinese Nuke Scam

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?