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Hughes Net Complaints & Reviews

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Hughes Net - Poor business practices

Posted: 2014-04-15 by    Rick Wilde
Complaint Rating:  0 % with 0 votes
I decided to give Hughes Net a try after finally getting tired of the slow speed of my DSL line. I was really exited about the proposition of having 2 to 5 times faster internet even if it meant having to pay 3 times the cost. Once the equipment was installed, the installer began running his tests. Things weren't going well for him. The initial tests had the download speed approximately matching the DSL speed and the upload speed was 0. In my business the upload speed is key. I am constantly sending files (some rather large) to my customers. I stayed late that day and he worked until around...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughes Net - Ridiculous Customer Service

Posted: 2013-12-14 by    5pid3erman80
Complaint Rating:  0 % with 0 votes
Ok. so my wife and I decided that we wanted to switch our cable company to DirectTV from Comcast. The cable service was great, friendly, helpful, instantaneous (!) customer service, wide selection of channels, low price, etc. The internet company that was farmed out to us though was HughesNet. My wife and I are both in school so we needed a faster internet service. We cancelled our HughesNet and went back to Comcast. Two months later, our account is charged $212.00. We called, they answered that we hadnt returned their equipment. We said, "sure we did" and gave them the UPS tracking number....
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Hughes Net - California, Auburn - No Service, No custmer service

Posted: 2013-09-29 by    justjean
Complaint Rating:  100 % with 1 votes
1) installer is third party contractor NOT Hughes Net Employee 2) Customer service out of the country. Also, third party provider with little knowledge of the services sold. 3) Customer Service is a third party provider too, No one seems to work for Hughes Net
Hughes Net promised much greater speeds than I was getting. Day one, to slow to watch Netflix, could not send or receive mail, could not access web sites. Finally reached customer service (out of the country and a third party, did not even know where Hughes Net's corporate office was). I was advised there was something wrong with...
Complaint comments Comments Complaint country United States, California, Auburn Complaint category Internet Services

Hughes Net - Washington, Yelm - MISREPRESENTATION AND FRAUD

Posted: 2013-09-20 by    fedupwithlairs
Complaint Rating:  0 % with 0 votes
THE INSTALER WAS AN IDIOT ...DAMAGED MY WALL, VERY RUDE. AFTER BEING TOLD THIS WAS A UNLIMITED SERVICE HE TELLS US "AFTER INSTALATION" THAT YOU REALLY CAN'T STREAM MOVIES AND YOUR SERVICE SLOWS DOWN TO NOTHING THE MORE YOU USE. SO MY HUSBAND CALLED AND TOLD THEM WE DIDNT WANT THE SERVICE. THEIR REPRESENTITIVE TOLD HIM THEY WOULD SUSPEND THE ACCOUNT AND SEE IF THEY COULD FIT US WITH A COMMERCIAL ACCOUNT. WE NEVER HEARD ANYTHING ELSE FROM THEM FOR A GOOD 6 MONTHS THEN WE GET A BILL FOR SERVICES. TWO WEEKS LATER ANOTHER BILL AND THEN A LETTER FROM A COLLECTION AGENCY THE VERY NEXT DAY...
Complaint comments Comments Complaint country United States, Washington, Yelm Complaint category Internet Providers

Hughes Net - Tennessee, Athens - data stolen & more

Posted: 2013-08-22 by    iloveroblox453
Complaint Rating:  0 % with 0 votes
I was using Hughes net one day and out of the blue all my data was gone in two weeks!!! I had 2000MB every token and I haven't been on the internet a lot in the time period and still i have a few days to go before i get a new token. I don't have money to buy another. and then today i was going to see my usage and i had a breakdown. I couldn't login because after i put my password in, it just said redirecting to and it was blank and it didn't load! so now i can't check back on my account or anything! So if that was bad already i still have a contract when i got gen 4. and...
Complaint comments Comments Complaint country United States, Tennessee, Athens Complaint category Internet Providers

Hughes Net - Missouri - Failure to honor a service estimate or agreement

Posted: 2013-04-05 by    Sincerely dissatisfied customer.
Complaint Rating:  0 % with 0 votes
My husband and I signed up for the trial offer from Hughes Net. After having it installed on a Friday that weekend the internet stopped working. I made several calls to their support department was hung up on four times. After several hours of trouble shooting they were not able to resolve the issues. They dropped our plan down telling us that the top end plan had problems. But this didn't resolve the issue. I insisted that they send back out the technician who installed it to trouble shoot the problem. He refused to come out, he stated that I had already done more than he knew how to do. It...
Complaint comments Comments Complaint country United States, Missouri Complaint category Satellite & Cable TV

Hughes Net - Kentucky, Richmond - AMERICAN RECOVERY ACT BAIT AND SWITCH

Posted: 2013-01-17 by    adamj
Complaint Rating:  100 % with 1 votes
WOW! What a fiasco. After a year and a half of substandard service, service caps and slower than imaginable speeds, I called to cancel my service as per my agreement under the American Recovery Act. AFTER holding on 3 DIFFERENT 800 numbers for a total time of 2.5 hours, I finally spoke to someone. Upon informing them of my intent to cancel, I was offered a medley of things including tokens for free use, reduced this and that and apologies for the stuck in the mud nature of the service. However, things changed when I maintained my desire to cancel. I was then informed that I was a part of some "power"...
Complaint comments Comments Complaint country United States, Kentucky, Richmond Complaint category Internet Services

Hughes Net - Virginia - Poor Customer Service

Posted: 2013-01-15 by    Felicia Morris
Complaint Rating:  100 % with 1 votes
Hughes Net set up my brother's account in my name after I repeatedly told them that I was only making a one time payment to get his service. They are LIARS, CHEATERS, and UNSCRUPULOUS. The sales rep assured me that his account would be in his name only to find out that the account is in my name and I can not get out of the service until I pay an early termination fee. This is not my account as the address for service is my brother's. I WOULD IMPLORE THAT EVERYONE RUN FROM THIS COMPANY....
Complaint comments Comments Complaint country United States, Virginia Complaint category Satellite & Cable TV

Hughes Net - not telling me that the internet was not unlimited

Posted: 2012-11-19 by    Hughes Net
Complaint Rating:  100 % with 1 votes
I just purchased Hughes Net Internet and was so pleased as I dropped Direct TV due to the price of $75.00 and half of the shows I never watched. Hughes Net should be held liable for telling people that their Internet is not unlimited. I am 1 day over the cancellation time and now am bound by them for two years for $50.00 the 6 months and than $60.00 after that. I could not find an
Internet provider in our area . Long story short, I recently lost my husband and was looking for an Internet provider that cares about people. I receive 20GBytes per month and have netflix for $8.00 per month....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Hughes Net - Texas, Wimberley - SERVICE

Posted: 2012-11-16 by    very bad ripoff
Complaint Rating:  100 % with 2 votes
VERY SIMPLE TO FIX SLOW INTERNET
And
DOWN RIGHT BAD CUSTOMER SERVICE
This is a very long complaint letter but I wanted the AMERICAN people or anyone that use or plan to use a satellite Internet service, to please DO NOT USE HUGHES NET. It is extremely expensive (yes your standard installation is free but your dish and modem is over $600.00) and the customer service is by far the worst nightmare you will ever experience. The only good thing you will hear about HUGHES NET is from THEM…

Dear Hughes Net, As usual today I was talking with your inept customer...
Complaint comments Comments Complaint country United States, Texas, Wimberley Complaint category Internet Services

Hughes Net - Illinois, Chicago - Rude and Misconduct Of Staff

Posted: 2012-11-02 by    sugar3000
Complaint Rating:  100 % with 1 votes
I had the internet installed 7 months ago and it has been pure hell ever since. The installer was very disrespectful and a slob at his job. We told him to place the dish on a pole, but no he refused and he placed it on the side of the house over our heat pump. Well a few weeks go by and the pure hell started. Water got in to the eye of the dish and messed it up. The 2 repairmen were very kind and helpful. They stated that it must be on a pole because water from steam of heat pump can damage it. The download meter is stupid because it jumps from 100%-50% in a second or two. It is causing major viruses...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Internet Providers

Hughes Net - Colorado - Stolen Funds

Posted: 2012-10-12 by    RKuchta
Complaint Rating:  0 % with 0 votes
On Sept 7th 2012 I cancelled my Hughes net service after putting up with their useless service for two years, I recieved a confirmation email of my cancellation stating my service would be discontinued at the end of the current billing period which was Sept 28th 2012. On Sept 28th they charged my account an additional month and said the would refund the money they took from my account. After two weeks they managed to send the box to return their crappy equipment but I still havent recieved a refund...
Complaint comments Comments Complaint country United States, Colorado Complaint category Internet Providers

Hughes Net - Colorado, Estes Park - shoddy service

Posted: 2012-08-05 by    pissed-off kitty
Complaint Rating:  0 % with 0 votes
For 2 weeks now I have tried to get these idiots to explain to me why I don't have sufficient bandwidith to support my local live news stream, or to be able to shoot Netflix over to my WII, to my TV, or watch my soap...they can't guarantee that their satellite can accomplish this. Well, doesn't your commercial state that you no longer have to put up with slow dial up service, you can live in the middle of BFE and still be able to have the same internet service as your friends have in the big cities? What a bunch of liars...no one can explain to me what I'm paying good money each...
Complaint comments Comments Complaint country United States, Colorado, Estes Park Complaint category Satellite & Cable TV

Hughes Net - North Carolina, Seagrove - Lied to me

Posted: 2012-07-12 by    mac1201
Complaint Rating:  0 % with 0 votes
I signed up for hughes net and the person on the phone told me that it was a one year contract, I whanted to cancel it and to my suprise they lied to me it turns out that i have a two year contrct, and when i signed up i told that person that i do not whant the service if it is a two year contract they sayed no it will be only a one year i sayed ok. i will take it then and they whant to charge me $345.00 to cancel the service they are big fat LIAR"S!!!...
Complaint comments Comments Complaint country United States, North Carolina, Seagrove Complaint category Internet Services

Hughes Net - New York, Canastota - false advertisement

Posted: 2012-05-18 by    ddevinefarms
Complaint Rating:  0 % with 0 votes
I am very bothered by there false advertising. Every time there ad comes on TV. I had there service and it was slow and very bad and there customer service is poor also. I do not think they should be able to advertise that they are the fastest and it is free to install. They charged me and it was just the slowest internet I have ever had....
Complaint comments Comments Complaint country United States, New York, Canastota Complaint category Internet Services

Hughes Net - Washington, Fruitland - not returning money they owe you

Posted: 2012-01-25 by    hughes net is shit
Complaint Rating:  0 % with 0 votes
They overcharged my bank account which caused me to go into overdraft so after they went through a call review and decided i was right they said they owed me 195.13 which they would refund to me it could take up to 45 days to process if i wanted a paper check or i could give them my debit card again and they would refund it to there (right they took it out of there the first time why would i do this again). So after calling for a month and a half and being told over and over the check was coming i found out today after speaking to someone who speaks english that they dont issue refunds if you have...
Complaint comments Comments Complaint country United States, Washington, Fruitland Complaint category Internet Providers

Hughes Net - California - horrible service

Posted: 2011-11-13 by    chkdizzle
Complaint Rating:  100 % with 1 votes
Hold on, my high speed internet is alot slow. Hughes net is the biggest scam out there. id rather have dial up. The more downloads you want the more money you will have to pay. And if you want to cancel its 400$ Youtube...forget about watching youtube, takes 15 min to download one song or video. I hope anyone connected with this company burns in hell....
Complaint comments Comments Complaint country United States, California Complaint category Internet Services

Hughes Net - Texas - Residential/Business Service

Posted: 2011-08-11 by    Yellowbear
Complaint Rating:  0 % with 0 votes
I work from home and needed to move in with my Dad because I was having surgery. His internet was slooooooow and I needed something a little faster. It turns out that he had the middle plan. I was told by a Sales person in the Business Service Department that if I switched the service to business at TWICE the price that it would work for what I needed (it supported VPN and it would be faster-3GB). I paid the $150 installation and they came out and changed out the satellite and modem to the "business" side. I STILL couldn't get it to work. I called IT from the place I work and they...
Complaint comments Comments Complaint country United States, Texas Complaint category Internet Providers

Hughes Net - Virginia - cannot ever get on so slow

Posted: 2011-07-03 by    bennetta
Complaint Rating:  0 % with 0 votes
we pay alot for this service and cannot get on line as quick as dialup...
Complaint comments Comments Complaint country United States, Virginia Complaint category Internet Providers

Hughes Net - Texas, Yoakum - equipment

Posted: 2011-06-27 by    cindy Hewer
Complaint Rating:  0 % with 0 votes
I am writing this because I had service thru them and also my home burnt down feb 2011. I sent back the equipment via federal express and they keep drafting my acct and I finally closed the acct from them they than sent my name over to a credit agency. Now that dings my credit. I tried calling them several times to just get a person on and they will get back to me i waited 4 times for over 40 mins. Finally had to hang up. Very upset about the whole situation. Please help....
Complaint comments Comments Complaint country United States, Texas, Yoakum Complaint category Equipment Leasing & Financing

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