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HSBC Mortgage Services Complaints & Reviews

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HSBC Mortgage Services - Florida - Credit score sabatoge

Posted: 2012-06-30 by    Mgogo
Complaint Rating:  100 % with 1 votes
I applied for a loan a mod in Jan 2012 and ways accepted for a loan mod for six months
I have been paying on time and have never been late on a payment for nine year or as long as I owned my house. I got a notice that there ways a change in my Credit profile, when I pulled put my profile my credit score had dropped 100 point and there ways a remark on my credit report from hsbc stating that my payment ways 30 days late.
That ways not the case and I ways furious at what I saw so I called hsbc and asked why did they report my payment being late in Feb. They stated that it ways not late...
Complaint comments Comments Complaint country United States, Florida Complaint category Loans

HSBC Mortgage Services - Massachusetts - Modification

Posted: 2012-06-04 by    jtbo
Complaint Rating:  100 % with 2 votes
In early 2012 we applied for a modification for our home, we were approved and had to make 2 payments when we went to make the final payment we were told that they could not accept our payment due to a lawyer who had no autherizaton filed bankrupsy on behalf on my husband and I. We hired an attorney to go after this lawyer this was in March, It is now June and HSBC has refused any payment from us and the bankrupsy flag was lifted in may, we reapplied for modification in May and they say that is under review so we are currently 6 months behind in our mortgage and they refuse payment, they also told...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Loans

HSBC Mortgage Services - Frustrating experience

Posted:    Saimon
Complaint Rating:  100 % with 1 votes
I cannot successfully pay HSBC mortgage online. I use to in the distant past. Now I get "error" (Link ER-RC2:025 when I try to submit. Have tried "forgot password" etc., in order to re-set, but without success. So-called "security" has gotten out of hand...seems more like job security by/for techies. Must always call customer service and pay mort. by telephone, or mail-in. Per instructions from cust. ser., I've tried to re-register online; always get warning that I am "already registered." Very frustrating. Couldn't even log into this complaint app..."error!"...
Complaint comments Comments Complaint country United States Complaint category Banks

HSBC Mortgage Services - Florida, Brandon - Financing/Mortgage Payments

Posted:    vsain731
Complaint Rating:  50 % with 2 votes
My Story with HSBC Mortgage Services - - - In 2001, I moved into my home here in McNairy County, Tennessee. Original, there were two mortgages on the home. The main loan was with this company called First Franklin. And then there was a second mortgage the real estate woman setup. The problem with the second mortgage is that it was suppose to balloon after a few years, so I knew I had to do something and quick. I received a letter in the mail about refinancing. Well the loan went through and eventually my mortgage account ended up in the hands of HSBC Mortgage Services. I had a flexible rate mortgage....
Complaint comments Comments Complaint country United States, Florida, Brandon Complaint category Loans

HSBC Mortgage Services - Companies Lending and Collection

Posted:    fedupmidwest
Complaint Rating:  100 % with 2 votes
I like a lot of you have had to same problems working with HSBC Bank. With my mortgage, credit cards and unsecured loans. HSBC preys on individuals and only cares about the almighty buck. I urge everyone that has any kind of complaint with HSBC to write to your State Attorney General and also the United States Attorney General. Maybe if they get enough complaints about this FOREIGN bank they will look into their practices and make them adhere to our countries policies and practices!!!
Please, Please voice your complaints about this company to the above offices....
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

HSBC Mortgage Services - New York - Obama Admin Home Affordability Modif Program

Posted:    spock72
Complaint Rating:  100 % with 3 votes
In 2009 it took me three months to get the application for the Obama Administration's Home Affordability Modification Program, which I qualified for becasue our mortgage was purchased by Fannie Mae. After finally submitting it in July 2009 and been given the runaround for three months, I called in Sept 2009 and they told me they havent decided yet, but they questioned the fact i had $$$ ion the bank, whjich is not a reason to disqulaify someone for this program. I called in July 2010 and now they told me they never received the application..

HSBC sucks..do not use them......
Complaint comments Comments Complaint country United States, New York Complaint category Mortgage Companies

HSBC Mortgage Services - Fraudulent Practices

Posted:    mortgage holder
Complaint Rating:  100 % with 14 votes
I have had a mortgage with HSBC for 8 years and have had the same homeowners policy the entire time. This mortgage was a refinance and the homeowners was carried over from the previous mortgage. I have the policy with a local agency and the agent is a personal friend of mine. At least once a year HSBC sends me a notice that I do not have current coverage on my home and they tell me they are taking out coverage and charging me for it (usually about 4 xs what I pay on my own) It takes several faxes of my declaration page from both my husband, myself, and my agent to get the problem straightened out...
Complaint comments Comments Complaint country United States Complaint category Banks

HSBC Mortgage Services - California - Credit Sabatoge

Posted:    Vaughn Williams III
Complaint Rating:  100 % with 8 votes
This is my 21st request for a response from HSBC, but even the President is ignoring me. See letter below.

Written Response Requested

Vaughn Millard Williams
1420 West 87th Street
Los Angeles, CA 90047
July 9, 2008


HSBC Mortgage Services
Mr. Randall L. Raup – President
636 GRAND REGENCY BOULEVARD
BRANDON, FL 33510-3942 ...


RE: Account Number 0009927955 – 30 Day Late Mark- April 2008, - Courtesy Request Removal:

Dear HSBC Mortgage President (Customer Service),...
Complaint comments Comments Complaint country United States, California Complaint category Mortgage Companies

HSBC Mortgage Services - Do not take equity line of credit with HSBC

Posted:    Valerie
Complaint Rating:  100 % with 3 votes
HSBC shut down my equity line of credit for no reason. They said it's because of deterioration credit but I provided them with credit scores from all major credit agencies but they are not interested to hear about it. You cannot talk to anyone who has authority to either advise you what basis was used for their decision nor to discuss evidence you are sending them to prove that their decision was wrong.

HSBC's customer support team us absolutely useless. 50+ calls yield different answers. You can not get past the supervisor, who will try to convince you into blatant lies...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

HSBC Mortgage Services - Contract Problem

Posted:    Valerie
Complaint Rating:  100 % with 3 votes
My son put a contract on a house and property for sale by Caldwell banker agent representing HSBC the end of June, 2006. The contract was accepted and ernest money put down. My son paid the $400 for the appraisal and waited. Now, the end of October, he is still waiting. As it turned out, there were leans against the property when it was put up for sale...in essence, it was sold 2 times in one week. It was finally determined that the back taxes were owed and that the owner, HSBC, would pay the taxes. Now after the loan and appraisal have expired and cost my son more money, the back taxes have not...
Complaint comments Comments Complaint country United States Complaint category Real Estate

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