Complaint Rating:

On September 9, 2006 I went to Home Depot at Spokane Valley, WA. I had regularly been spending $500- 700 week on a remodeling project. This particular day my check was declined by Home Depot and the Certegy group. Why? I have no idea. I immediately went to my bank and withdrew the funds necessary...

Complaint Rating:

This is a copy of the letter I sent to Home Depot:

To whom it may Concern,

Concern... Isn’t that a leap of faith, to assume that someone may actually be concerned, because that would imply that someone actually cared. But what the heck, stranger things have...

Complaint Rating:

My experience with Home Depot has helped me see that you really don't care about your customers. Therefore, in hopes that someone at Home Depot's corporate offices will read this I am writing this summary of my recent experience.

1. On May 5, 2007 I purchased a riding...

Complaint Rating:

This is a story of how the failure to listen costs a business its customer's trust.

I custom-ordered a window at the Home Depot on Capitol Expressway in San Jose, CA on November 12, 2007. I fully paid for it at the time of the order. On November 25, 2007, the store called...

Complaint Rating:

On April 2, 2005, we spent $850.00 on new countertops for our kitchen. (Along with a new $432.00 dishwasher and $1399 in new flooring - which we installed ouselves).

When the installer, who was subcontracted by Home Depot, was finishing the installation, I noticed that the countertops...

Complaint Rating:

We purchased a storm door at Home Depot in Fairfax VA a few weeks ago. We had been looking at screen/storm doors for our back deck for awhile, and since the salespeople were touting the $58 installation fee (vs. the usual $149), we decided it was a good time to purchase. It is a somewhat complicated...

Complaint Rating:

I purchased a torchiere floor lamp from Home Depot in Apopka FL. The glass bowl broke and I went to HD to inquire about a replacement globe. The lighting department employee gave me a 800 number to King of Fans. KOF told me it was not their product and gave me a number for Hampton Bay. The HB...

Complaint Rating:

Home Depot was a well run organization when it first hit the scene. It has now become another large company that has forgotten about the customer. It's recent attempts to change it's philosophy continue to fail. This past year alone I have several stories of not having any aisle assistance,...

Complaint Rating:

Ordered Hot Water Tank installation from Home Depot. They sent Fast Water Heater Co. to install who charged an additional $516 in parts upon delivery and indicated they were required. I later learned that none of the additional work was required or necessary. As well they marked up the parts...

Complaint Rating:

Went to Home Depot to have carpet/tile installed in my home. First of all, I could not get service in
the carpeting department after an hour wait. Went back in several days later and had to wait
2 hours for sales help even though there was no one waiting. The sales rep. was clearly...