H&R Block / HRB Digital
Reviews and Complaints

So about a month ago I started firing my taxes online with the tax pro. I actually know what I marked on the box. Because I knew I couldn't afford paying out front for my taxes to be finished. So I had to take it out of my tax return. Then the tax pro proceeds to do my taxes and proceed to put down pay up front instead of taking it out of the tax trip. So when she decides I can finish with my taxes, a couple of days later, she that's me. Look at him and I can't look at him or get him or have him file until there and I know. I specifically said that I cannot afford this up front. I need it taken out of my tax return. And I even messaged her before she even looked at my taxes. You don't even know who she was a message then? And now a month later after 2 tax pros. And 3 freaking appointments that they cannot seem to keep. I am still waiting to get my taxes filed. What is going on in our block? I am getting very unhappy about this situation and I am And I'm thinking about just maybe giving up on you guys altogether because this is just ridiculous. I've been going through you guys for the last 15 years. And now look at what I'm getting. My information was stolen last year. Now, this, this is this completely outrageous to me.

Presented one price online 89.00 then changed the price AFTER the job is done-Upfront pricing is a lie!

Do taxes wrong-forgot that 2022 my state was a federal disaster area and cost me money.

Rip off old people charging them double what the taxes are worth. One year taxes were 275 and another 400 when nothing changed.

Harass old people bullying them in to coming into the office again when they don't want to and never made an appt.. We have been called and told we made an appt when we never did. Trying to trick old lady-shame!

Did our taxes wrong forgetting a dependent-never asked-two witnesses there- and filing my status wrong 2 years in a row. Did not obtain a maximum refund! Was not accurate and I am not 100% satisfied.

Tax filer-Rodica Yildiz

H and r block office on s. George mason Dr. In Arlington VA 22204 filed my taxes incorrectly. Now the i.r.s. cannot issue me my v.a. state tax refund. H and r block charged me an additional $70 because I filed Washington DC taxes also. I would like a refund load it onto my spruce card. I will now have to do my own taxes. Also when I went into the office they said it's my problem now. Very rudely.

12-19-2023

My name is...

Michael O. Welch

16431 Cowan Rd.

Santa Fe, Texas 77517

Email: [protected]@earthlink.net

Cell: [protected]

I have been a customer/user of HR Block software for many years. I use auto re-new for my tax software every year. My MasterCard ending in # 6138 was charged $26.51 on 11-16-2023 by H&R Block. However, I have not received my software CD or online link to download.

Unless, I receive the CD or link to download, I will have to dispute the charge to my credit card. I would prefer the software.

Please advise.

On November 5, 2023 I received an email stating that my account information has been changed. This hacker has changed my name, email, and other demographics. I spoke with Jasmin originally who gave me a case number and stated that my file will be escalated to the proper party, and that I should hear back from someone in 3-5 business days. On the sixth day I called in and spoke with Kimberely who stated the same thing. I called back on November 27, and spoke with Stephanie or Katherine( I'm so frustrated I don't remember her name) who told me the exact same thing. I told her that I've already heard this twice, no one has called me back and I would like to speak with a supervisor. The supervisor comes on the line and states that my case has been closed, which is completely unacceptable.

I filed taxes for 2021 and received them 2022. My Emerald Card was stolen by my neighbor. The next morning when I found out it was stolen I contacted Emerald Card services and the Hapeville Police Dept. I informed the Sargent of what happened and they brought my neighbor and here sister in for questioning. I contacted the Fraud Dept at H & R Block and fled a complaint letter with them. I don't understand how someone can steal my card and use it and not have the pin number. $3000 was stolen off my card and the Emerald Card representative says their closing my case because I didn't answer my phone when they called. I haven't gotten any calls from them. I gave Donna the fraud rep the Sargent phone number and now she wont return any of my calls. The photo of the guy stealing my money out of the ATM took several months to get back and I don't know him. Please Help or direct me to someone who can.

The IRS released my 2021 taxes to hr block on June 14th which I filled in February 2022 however I had gotten flagged by id me so I had to go into their office.. now 12 days later and I’m getting a whole run around to receive my money from HR Block from we can’t see that yr in our system to the routing number your representative input is closed so we don’t know where ur money is just wait someone will contact you

I recently visited H&R Block to get my taxes done and I must say, I was pleasantly surprised by the warm welcome I received from the lady at the front desk. Even though she was wearing a mask, I could tell from her eyes and voice that she was smiling. It made me feel comfortable and at ease.

My tax expert was knowledgeable and efficient. He knew exactly what he was doing and I was satisfied with my return. However, during the 1.5 hours I was there, I witnessed some unpleasant behavior from the office manager. I was told that she was the manager, but the way she was issuing orders was very rude. She didn't seem to care who heard her and even interrupted my tax expert while I was there.

I heard her arguing with someone, saying things like "I can't do that," "do this," "I want this," and so on. She was very loud and rude. Then she just walked away without any explanation. It was embarrassing and unprofessional. My tax expert apologized profusely in a low voice so she couldn't hear, I assume. He said that a lot of things weren't right this year in terms of management.

Despite this unpleasant experience, I felt totally at ease with my tax expert doing my return. I've already received and spent my refund, and I'm happy with the outcome. However, I do hope that the manager is fired for her behavior. It was unacceptable and unprofessional. If my tax expert goes to work in a different office, I will follow him.

HR Block is a tax preparation service that I recently used to file my taxes. I was disappointed to find out that they added paywalls to force me to upgrade to unnecessary services. They alleged that I needed a Schedule B form due to a $20 dividend income, even though the IRS only requires it for +1500 in dividend income. They also claimed that I needed a Medicaid form for +250k income, which was not the case for me.

Without upgrading, I was not able to file my taxes online, even though I had already paid for a version of their service. I tried contacting customer support both online through chat and over the phone, but they knew nothing about tax requirements and were not able to bypass the system.

After spending hours filling out my returns, I finally gave up and agreed to pay more for the upgrade. However, once I did, the requirement for those forms magically disappeared, and I was able to file my taxes online without filling out any additional forms.

This experience felt like a scam to me. HR Block introduced false information to force unnecessary upgrades to their service, and they should be fined and regulated for their actions. I hope that they will improve their practices in the future and provide a more transparent and honest service to their customers.

I was really trying to save some cash this year, so I thought I'd give h&r block a try. I went to their website and started entering all my tax information. Everything seemed to be going well, until I got to the end and tried to pay for some extra services. I decided to go for it and paid for the CPA sign off, audit protection, and state tax filing. But when I got to the final screen and entered my bank card information, I got an error message saying they couldn't file my taxes. I didn't understand the code reasons they gave me, so I tried to get some help from their online chat and customer service. But all they kept telling me was that all sales are final. I was so frustrated because I had paid for a service that they didn't provide. I asked for a refund, but they just kept repeating that e-filing federal taxes was free. Well, that might be true, but I had paid for extra services that they didn't deliver. So, I had to go to the bank and stop payment on the charges. It was such a hassle and I don't recommend h&r block to anyone.

So, I got an email from H&R Block saying they could do my taxes for me. I was like, cool, I hate doing taxes, so I accepted the appointment they set up for me. But then they called me and said they had to change the appointment. I was like, okay, whatever, I can be flexible. But then they did it again! I was starting to get annoyed. Finally, I went on their website and set up an appointment at a local office. They sent me a text message to confirm the time and place, but when I got there, the office was CLOSED! Like, what the heck, H&R Block? I had to go to another office and they couldn't even give me an in-person appointment. They said they would fax my documents to some other office and hope for the best. No discount or anything for all the trouble they caused me. And get this, the office I had originally scheduled at had been closed for a while and they didn't even bother to tell me! So not cool, H&R Block. I was really disappointed.

The website of H&R Block is pretty decent, but that's where the good stuff ends. My usual tax firm decided to shut down this year, which was a bummer since they had been providing me with reliable service for 15 years. I was in a rush to get my taxes done since I had a business trip overseas planned, and H&R Block was conveniently located near my home. I thought it would be a quick and easy process, but boy was I wrong.

It took me a whopping 4 hours to get my taxes done and submitted to both the FED and State. When I got home that day, I was relieved to see a couple of emails from H&R Block informing me that my returns had been accepted. However, my relief was short-lived as I started receiving a barrage of emails from them asking me to rate their service. I was in no mood to deal with this, so I just sent a quick email back saying that the service rep had met my expectations.

But that didn't seem to be enough for them. I kept getting forms to complete, asking me how I felt about their service and if I had any suggestions. I tried to ignore them and hit the delete key, but they just kept coming. It was getting annoying, to say the least. I don't think I'll be recommending H&R Block to any of my friends. If they have a bad experience, they'll blame me for it, and I don't need that kind of negativity in my life. My advice to anyone using H&R Block is to not give them your email address.

My experience with H&R Block was a complete mess. I went to their office on Euclid Avenue in Helena, Montana and used the walk-in option. I had all my information in order and filled out the required paperwork. However, things quickly went downhill from there.

After some time had passed, I called to check on the status of my tax preparation. To my surprise, they couldn't locate my file and suggested that I must have taken my information to a different office. It turned out that my file was actually under my middle name, but I had to suggest they look there.

To make matters worse, my work was given to a temporary employee who was terminated on April 15th. She completely messed up my taxes and I had to explain the errors to them. When I received a call saying that the mistakes had been corrected, I was told that a particular item of concern couldn't be calculated because it "wasn't in their system." This was frustrating, to say the least.

To add insult to injury, I had been advised earlier that there would be no extra charge because the taxes were originally incorrect. However, when I went to pick them up, there was an additional charge added. I explained that this was not my understanding and ended up not paying the additional fees. It seemed like the right thing to do given the situation.

Overall, my experience with H&R Block was a complete cluster$#*!. I would not recommend them to anyone.