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1.4 617 Reviews

Greyhound Lines Complaints Summary

64 Resolved
553 Unresolved
Our verdict: With Greyhound Lines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Greyhound Lines reviews & complaints 617

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2:56 pm EST
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Greyhound Lines Safety/luggage lost

Booking [protected] Writing this and will take this up the chain. I purchased a one way trip from Orlando to Savannah (trip day Feb10) on Grehound site but the trip was on Flixbus, the drivers(both drivers) were on the phone while driving on the Interstate all the way. I felt very unsafe, also I was rushed to pick up my luggage and accidentally took another passenger’s suitcase. My luggage still missing, I filled out the form, and have yet gotten any update. Contacted every greyhound for the bus trip, always directed to call center or told to fill out the form and wait for email.

Claimed loss: Safety& Luggage loss

Desired outcome: I would like someone to contact me regarding my lost luggage and understand the process. I hope this company treat people belongings with care, as this as not been my experience on the trip

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Greyhound Lines - Negligent bus driver, clueless greyhound bus station staff, & wrongful separation/ mishandled/lost personal property (luggage, etc.)

Negligent driver ( Bus #8106 - Greyhound Route 1210) left two passengers wrongfully stranded in Holbrook,AZ (Circle K food break stop) on Dec. 24, 2023 around 3:15 a.m. The driver failed (upon starting his shift in Albuquerque, NM) to follow Greyhound/FLIXbus protocol, take a headcount, or even provide intro. remarks about anything when we reboarded bu...

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3:31 pm EST
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Greyhound Lines - My kids were left on streets

My kids took a bus from Modesto California and we're headed to Reno and in Sacramento they were told that the bus was canceled. They also were told that they had to be out of the bus station at 10:00 p.m. and couldn't come back in until 8:00 a.m.. a few minutes later a lady from Greyhound came up to my children at 11:00 a.m. and told them they had to leave...

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Is Greyhound Lines legit?

Our verdict: Complaints Board's thorough examination reveals Greyhound Lines as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, Greyhound Lines stands out for its commitment to quality and security. Clients considering Greyhound Lines should delve into its customer service record to gauge compatibility with their expectations.

Greyhound Lines earns 91% level of Trustworthiness

Perfect Trust Endorsement: Greyhound Lines achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Greyhound Lines. The company provides a physical address, 13 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Greyhound Lines has registered the domain name for greyhound.com for more than one year, which may indicate stability and longevity.

Greyhound.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Greyhound.com you are considering visiting, which is associated with Greyhound Lines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Greyhound Lines have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Greyhound Lines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Greyhound Lines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 617 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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12:09 am EST

Greyhound Lines Greyhound bus booking number 3125504198

On 12-11-2023 my Greyhound bus driver, from Memphis 12:35 am 12/10/23 to Chicago 3:25pm) made an unauthorized stop to ONE9 Travel Center in Soroa,KY around 12pm and left me at the damn stop and my luggage is also gone with no trace. I have to wait 12HRS+ for another Bus at the Authorize Bus Stop in Soroa,KY which is down the road in the damn dark. I paid to ride to Chicago from Memphis, Instead I was left at a UNATHORIZE stop and all my personal belongings are now gone .

Booking Number

3125504198

Kelli Donegan

Desired outcome: 1st. Full refund 2nd. I will Take an inventory of lost personal items for reimbursement.3rd. I will be filing a complaint with the Federal Department of Transportation. (KY DOT also)4th. I will be filing a complaint with the BBB.

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5:05 pm EST
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Greyhound Lines Lost luggage

I got off the bus at a stop to use the restroom and when I returned the bus was driving off without me with my luggage on board on 11/7/23. I started calling right away and was told the luggage would be in Atlanta to call them. Called them for days with no answer, finally drove from Texas to Atlanta and was told they sent all luggage to Dallas the day before, yes the day before. I asked where in Dallas and the employee very rudely told me they didn't know somewhere in Dallas. I've called I've emailed and I can not get any answers or find my luggage.

Claimed loss: suitcase full of clothes and some irreplaceable items of my wife

Desired outcome: I just want my luggage back and somebody to call me to arrange that. [protected]

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9:21 am EST
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Greyhound Lines - Ada complaint

Hello, I purchased a Greyhound ticket for my mother who has a cognitive disability and is new to the States from Gainesville, Florida to Fort Lauderdale airport. The ticket is attached. We had challenges, among others, finding the initial pick-up because there was no signage. Once we found the pick-up spot, the bus was delayed. Two bus drivers arrived...

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4:35 am EST
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Greyhound Lines I need my refund

I booked a bus on the 17Sep 2023 from cradock to park station for the 7th Oct 23., then I cancelled on the 28th Sep23. On the 30th Sep23 I email all required documents including the refund form. After a week I made a follow-up and I was told to wait 7 to 21 working days, I waited more than 21days. I made follow-up again almost every week, everytime I was promised that I will receive an email from refund department but nothing received. On the 17th November I made follow-up again they transfer me to refund department without any luck.

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9:15 am EST
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Greyhound Lines - Round Trip from Boston, MA to Louisville, KY [protected])

On 10/23/2023 I left Boston for my trip to Lousiville, KY. On both trips every bus was late/delayed. My return trip was cancelled once and I had to rebook. I am almost 82 years old and the delays/late busses made me miss every connection on both trips. When I reached Columbus, OH I had already missed my connection to Louisville by almost six hours. The...

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12:43 am EST
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Greyhound Lines Pay bus ticket that didn't get used trying to get my wife home soon as possible

Hi my name is Todd McLaughlin I chose Greyhound because I believe they are there I personally ticket for my wife she missed the bus she was wrong she tried to make it right by going on management portal but had no success we are good customers please help with a voucher not even asking for money but the number is [protected] leaving on Dayton November 5th at 8:15 Austin Texas to Atlanta Georgia at 8:45 p.m. person was Violet rose with credit card email address Todd e Mac [protected]@gmail.com thank you sir ma'am please help I'm trying to get my wife home

Desired outcome: A a voucher to get my wife home soon as possible

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1:13 am EDT
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Greyhound Lines My bus was 5 hours late

I had a layover in Indianapolis Indiana the bus was 5 hours late I have fractures in my feet I stood five hours waiting driver was rude didn't have information about why the bus late I was supposed to be in New Jersey at certain time driver stated lucky I give a [censored].i don't appreciate being talked to to like that it was 105am when the bus arrived nobody knew why the bus was delayed until the end no communication we deserved to know why the bus was delayed instead it was like the best kept secret

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11:10 am EDT

Greyhound Lines Bus trip

We bought a ticket with Greyhound based on the information we found on their website.

We were traveling from NYC to Boston on 10/13/23. We were supposed to leave NYC at 5:30 pm from Port Authority bus station.

But 3 hours before our trip, I received an email that said our trip was cancelled. So we had to take another bus at 4 pm.

The problem was that this other bus was terrible. It was really DIRTY and SMELLY and hot. It smelled like pee. The restroom was disgusting. It was nothing like the photos on their website. It didn’t offer Wi-Fi either. It didn’t have leather seats. So we paid for a good service but we received a really bad one.

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4:04 am EDT
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Greyhound Lines Driver

I was aboard bus US0100 leaving Louisville, we stopped at Loves convient store I believe in Kentucky for what was said to be a 20 minute stop, for food. and I got back on the bus, I noticed it wasn't the end of 20 minutes so I just informed the bus driver I would go inside the store real fast. And he gotten very aggressive at me, while in the middle of isle. told be aggressively to sit down in my seat, if I leave the bus I won't get back on. I would be left. I knew the full 20 mins was hadn't passed. So I said that was weird. for him not to allow me to go when the time wasn't up yet, and was stepping up to me aggressively, after a little while, he left the bus stating he thinks somebody was in the restroom, and left for sometime, I think came back with some food I'm sure

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Update by IEEITG 1717
Oct 23, 2023 4:34 am EDT

This just happened now. This adds on the last complaint about bus driver stopping at loves convient store, after I sat down, in my seat, he said where I was going, I said Nashville, because I usually switch buses to Chattanooga, he stated to Nashville, that's that's where I will get off, I didn't know I was reboarding, I usually don't. They called out, if I just got off that bus then get in line H, I'm stating they switched to reboarding. Meaning taking me to Chattanooga then. I was in the process of writing a complaint, When they called out, If we just got off the Louisville bus, then get in line, the bus driver stated I thought Nashville was my last stop, I said I thought it was, he then stated I can't get back on the bus. I talked with the supervisor, I explained to the supervisor the situation and how I have been in process in writing a complaint, against the driver, because of the incident, he didn't want to hear what had happened on the bus. And about my complaint, he said, we will go to the driver, and if he doesn't want you back on. then that's that. The supervisor never heard anybody out. Any thing about the incident. The bus driver only said he didn't want me back on. I then thought to myself, it never warranted for me to not get back on , if that was the case, then he would've kicked me off the bus at loves. There's recording of the whole scene at loves...back to the supervisor, he did state to go have a seat we will figure something out. I just can't get back on the bus. I think things could've been worked out where that supervisor should've granted me on the bus, if he broke down both sides. I have a very important meeting with DCS in Chattanooga. I was explaining to the supervisor I had something going on. But he insisted, if I don't stop to talking to him, he'd remove me from the property, that was unwarranted.

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10:09 pm EDT
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Greyhound Lines - The bus driver and the wrong destination

My name is Almeta Seals and I booked a ticket with ground hound at the end of September or the beginning of October 2023. I was told that the bus would leave the Waco 8th street location. The bus never came. When I called customer service they kept saying it is 30 mins. late. Well my sister and I was at the wrong location. The told us about 2 hours later...

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1:01 pm EDT
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Greyhound Lines State taxes taken out of refund on states I didn't get to travel to

I booked a trip from Cleveland to Atlanta. I ended up cancelling due to finding a flight out for the same price. I was charged for every state between Cleveland and Atlanta and received a voucher for half the fare I originally paid. I paid 156.00 cash for the trip, I received a voucher for 98.00 when I cancelled. On my receipt I was charged for every state between Cleveland and Atlanta that I did not travel to. That's the point of getting a voucher after cancellation so you can reuse the funds towards another trip right. How can I be charged for going through a state that I never entered. This robbery without a gun. I have to book another trip now that's over the 98.00 or I just lose my money. Rediculous! If I had known that my trip was non-refundable, I would have just took a plane to begin with. I think my may talk to my lawyer about being charged for states I didn't get a chance to go to though.

Desired outcome: More information on this ridiculous policy and a state tax refund. I haven't traveled in 20 years and was not aware it changed so much.

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12:15 pm EDT
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Greyhound Lines Booking was canceled mid trip

Booked a trip to Nashville from LA. There was a connecting bus in Dallas Texas at 3:00am.

When it was time to transfer busses me and others were not allowed to continue with our trip. Greyhound automatically issued another ticket back in LA for the following day. But we were in Dallas Texas. Had to buy another trip from Dallas to Nashville. Greyhound issued me a voucher of supposably 250$ but it only had 36$. Had to pay to the rest out of pocket because we were stranded in middle of the night. They do not want to issue my refund for the last trip.

Desired outcome: Refund for 198$

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7:49 pm EDT
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Greyhound Lines my daughters trip from barstow California to jackson michigan

during the trip her cell phone and luggage were stolen along with being taking to oaklahoma city where the employees told her that they had no record of oaklahoma city being in her route so i had to purchas another ticket to wich she was left in saint louis missourie for two days waiting for DRIVER TO BE FLOWN IN so she could get to chicago and thats when i decided to go to chicago my self and get her and then i didnt get reimbursted for the ticket from chicago to jackson mi that she never even took [protected] is that booking number youre bus drivers were rude and lets not even talk about the employees at the counters and it was a family emergency so i would really appreciate it if you would get back with me thank you [protected]@gmail.com

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6:48 pm EDT
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Greyhound Lines Bus service

Booking # [protected]. Greyhound canceled my bus. I had to find a alternate way home. This was the second time my bus was canceled. I requested a refund and was given a voucher for a future trip. I don't travel by bus normally. This was an emergency. I have no use for a voucher. I will not use Greyhound again. The service was not provided and my money should be returned.

Desired outcome: Please return the $83.00 to Danielle Phillips Tindley, 5 Catalpa Lane, Levittown PA.

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8:58 am EDT
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Greyhound Lines Accessibility phone reservation [protected]

I called this line to book a ticket because I am traveling with a wheelchair. The first ticket I booked from West Palm Beach to Kalamazoo according to them was not booked for a wheelchair. There was a misunderstanding because when I booked the first ticket I was asked if I wanted the wheelchair to be onboard or under the bus. I didn't understand that a big electric wheelchair like mine would need to be disabled to be under the bus and that Greyhound doesn't do that.

If Greyhound doesn't disassemble the wheelchair then why bother asking if it is going to be under or onboard the bus. This is such a stupid question that I wonder if it isn't asked intentionally to cause people like me to not be able to travel with their wheelchair. Why would I want to disassemble and reassemble my wheelchair every time bags come on and of busses when I can just take the whole intact wheelchair on the bus.

On another call before this one where I was hung up on before completing the transaction I was asked the under the bus or on the bus question so this was not a one time booking failure. A better question would be: is this an electric wheelchair or a foldable hand wheelchair that can be easily be placed by the driver under the bus, because we do not disassemble electric wheelchairs. But it is still stupidly pointless because if I'm booking a wheelchair on the Accessibility line I'm surely planning on bringing it on the bus.

Because of this communication failure, my trip was booked for me to ride onboard in a reserved seat instead of reserving a spot for my wheelchair, which effectively made it so that I could not travel with my wheelchair without rebooking my trip and a big delay. This is what happened. I had to rebook my trip and experience an eight hour delay.

My first booking was: [protected].
My new booking is: [protected].
Can you do anything to make this right?
Can you give me a coupon for a discount on my next ticket?

Desired outcome: Compensation to show this was not intentionally causing a misunderstanding.

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Greyhound Lines - Bus trip from Lubbock to San Bernardino CA

The service was so bad and so unpredictable, the bus leaving out of Lubbock was delayed, so my granddaughters got on another bus as directed by Greyhound staff, only to have to sit and wait several hours, and then was never told that there was not going to be a bus that evening, that they would have to spend the night in the bus station until the morning...

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Greyhound Lines - Greyhound stealing money from customers to line their pockets

I will make this my last long distance ride with greyhound. You guys are liars and thieves and I am done with you. When enough people stop riding your bus then maybe you will wake up and stop over booking and if a seat is available why should I pay extra. I purchased a ticket to Raleigh NC today September 29, 2023 asked for seat 12d and was told I had to...

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Greyhound Lines In-depth Review

Overview: Greyhound Lines is a renowned bus transportation company that has been serving passengers for many years. With a rich history and background, Greyhound is known for its reliable and affordable services.

Ticketing and Booking: Booking tickets with Greyhound is a breeze, whether it's done online or through other channels. The website offers a user-friendly interface and easy navigation. Different ticket types, including one-way, round trip, and flexible options, are available to cater to various travel needs. Pricing is competitive, and the company often offers discounts to make travel even more affordable.

Bus Fleet and Amenities: Greyhound boasts a diverse fleet of buses that are well-maintained and comfortable. The buses are equipped with amenities such as Wi-Fi, power outlets, and reclining seats, ensuring a pleasant journey. Cleanliness is a priority, and passengers can expect a comfortable and hygienic environment. The company also provides accessibility features for passengers with disabilities, ensuring that everyone can travel comfortably.

Routes and Destinations: Greyhound covers an extensive network of routes and destinations, making it convenient for travelers to reach their desired locations. The bus schedules are reliable, and the frequency of buses is commendable. Direct routes and connections are available, providing flexibility and convenience for passengers. The website provides information on popular routes and destinations, helping travelers plan their trips effectively.

Customer Service: Greyhound's customer support is responsive and helpful, ensuring that passengers receive the assistance they need. Multiple contact channels, including phone, email, and live chat, are available for easy communication. The company is accommodating when it comes to ticket changes, cancellations, and refunds. Customer complaints and feedback are handled efficiently, reflecting Greyhound's commitment to customer satisfaction.

Safety and Security: Greyhound prioritizes passenger safety and complies with industry regulations and standards. Measures are in place to ensure the security of luggage and personal belongings. In unforeseen events, the company has emergency protocols and effective communication systems to keep passengers informed and safe.

Onboard Experience: The seating area on Greyhound buses is comfortable and clean, providing a pleasant onboard experience. Temperature control and ventilation are well-maintained, ensuring a comfortable environment throughout the journey. Entertainment options, such as movies and music, are available to keep passengers entertained. Additionally, food and beverage services are provided, allowing passengers to enjoy refreshments during their trip.

Punctuality and Reliability: Greyhound buses are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of delays, the company handles the situation professionally and communicates with passengers effectively. Cancellations and rescheduling are infrequent, reflecting the overall reliability of Greyhound's service.

User Reviews and Ratings: Greyhound receives positive reviews and ratings from various sources, indicating high customer satisfaction. Common positive feedback includes the affordability of tickets, reliable service, and helpful customer support. Negative feedback often revolves around occasional delays or issues with specific routes. Overall, customers are satisfied with Greyhound and recommend the company to others.

Loyalty Programs and Rewards: Greyhound offers loyalty programs and rewards for frequent travelers. These programs provide benefits and perks, such as discounted fares and priority boarding, making travel more rewarding for loyal customers. Earning and redeeming rewards is easy, enhancing the overall travel experience. When compared to competitors, Greyhound's loyalty programs stand out for their value and flexibility.

Sustainability and Environmental Initiatives: Greyhound is committed to sustainability and reducing its environmental impact. The company employs eco-friendly technologies and practices to minimize its carbon footprint. It also partners with environmental organizations and initiatives, demonstrating its dedication to environmental stewardship. Greyhound maintains transparency by regularly reporting on its progress and initiatives.

Conclusion: Greyhound Lines is a reliable and affordable bus transportation company that offers a comfortable and convenient travel experience. With a diverse fleet, excellent customer service, and a wide network of routes, Greyhound caters to the needs of various types of travelers. The company's commitment to safety, punctuality, and sustainability further enhances its value. Whether you're a frequent traveler or planning a one-time trip, Greyhound is a recommended choice for a hassle-free journey.

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Phone numbers

1800 231 2222 +1 (214) 849-8100 More phone numbers

Website

www.greyhound.com

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