GoDaddy
reviews and complaints

As a small business owner, I understand the importance of reliable tools and support. GoDaddy has been my go-to platform for years, offering easy website building tools, excellent 24/7 customer support, and all-inclusive packages at competitive prices. Their user-friendly interface and innovative features have helped me grow my online presence effortlessly. I highly recommend GoDaddy to anyone looking to establish a strong online presence for their business.

Go daddy have been a very good company to do buisness with, they have excellent customer service and very reasonable prices. I have seen that other people have not had such a great expirience as me so i would like to say that this is from my oppinion only, i have never had a problem with go daddy and overall i would reccomend them.

I have used godaddy.com for domain registration for the past 10+ years. I never have a problem with their service and the one time I contacted customer service, I was completely satisfied.

I do agree that they offer a lot of add ons so you will need to pay attention when checking out. Some people use these items; however, I do not.

I was with another company that charged a lot of monthly hosing fees. I really happy with the money I am saving and I had great service. The company has delivered everything they said they would from the sales person who sold me the website. Hosting fees are yearly and not monthly, but they are very affordable and actually saves time.

I have more than 100 domain names with GoDaddy and never had a problem. I have never tried their hosting services so I can't comment on that.

Very good prices on domains, there are always coupons available for even better prices.

I have a couple of domains with other registrars but will transfer them to Godaddy when it's time to renew.

I have several web sites bought and managed through godaddy, Like most folks I need help once in a while and the customer support just... they have been great with me!
They do not talk down, I already know I have messed up and can not for the life of me fine the solution on my own.
I just thought others should know I have had a good experience with godaddy!

I have been using GoDaddy for about 6 months now for several web hosting services. I have been impressed with the ease of use for their web design services and the options that are available on the design interface. The custom service has been great for me. I have received a call about every 6 weeks from a rep asking how everything is going just checking in to see if I have any questions. Try it out!

I inherited a Go Daddy website for a volunteer organization. Go Daddy website maintenance was easy to learn. Their training tutorials are fabulous! Best part is that there are real people who answer the phone when you need help. Go Daddy is the whole package if you need a website, a place to host it, training materials, and customer support.

Our group upgraded our website system twice and added a payment portal. Easy to figure out and run. Would wholeheartedly recommend!

Fly High Digital is the best Bolton agency for Web Design and Search Marketing. In today's online world everything is going to be digital. So, SEO essential for every business which operates online. Web design is one of the most important parts of any website development. It is related to the User Interface of a website. In SEO, web design and on-page optimization should go hand in hand so that you can expect a reliable result from your website in terms of business and traffic. We also provide Solutions for SEO, web design, PPC, content writing and also provide end to end Support. An SEO-friendly website is one that allows a search engine to search and view pages across the website. Ensuring a search engine can quickly crawl and understand your content is the initial step to ensuring your visibility in the search engine result pages. We also provide the best strategies on the business unit, good services, and best-designs, strategies in the IT sector and its implementation.

I had a private company build me a word press website that was hosted on Godaddy since 2012ish. All I needed was the times of operation changed and I called support for assistance. This is where the sales man tells me the $6000 site professionally built was too slow and losing the company visibility. Even though I was on the top of the first page. Next they could not be paid to help a minor WP edit unless they rebuild the entire site. Upset, all I wanted was a mirror text change and my existing site to improve the speed and back coding to make it great!
Approximately 2 years later and a hundred hours of my time on poor customer service. The web design team expert could not even make a minor change like changing a phrase or time or address every tiny edit had to be sent to another team to make the coding or editing. Probably offshore. A new feature of my Godaddy Word Press was a pop up that would collect client phone numbers and emails. The put a pop up on and said it was all done. They had no compliance for collecting that information, no cookie warning, no unsubscribe. I was told not to worry about it was not necessary. A lie, that information must use compliance it's the law. A company that educated me on this was Simpletexting.com I use for marketing. Also, the Godaddy experts could not take a picture of framed art and turn it into a vector for professional viewing on the new web. I had to buy photoshop and allow an employee to train and learn the software to provide vector art for the new site.
Every phone call required hours of holds and transfers and long waits to get anything finished. What Godaddy is great with is excuses. Remember I am paying to host my old site, paying to host the site under construction and it takes nearly 2 years to get my website done. The website finally launched 1/19/2023 and as of 2/11/2023 google and many other analytics flagged the site for failure to meet levels to properly operate. 10 years of service and having paid for SEO and other products and 75% failure rate in browser data ?.errors still since 3 business moves later. I called to get help and was harassed and put on long holds and alway they will never give you any access to the corporate structure. Never. Their escalations is non existent. So you are held hostage by dumb and dumber if you have a problem. Godaddy employees must all be commission or quota based because sales will be wonderful and pick up fast. But getting problems resolved no one wants to do it. I was promised a new improved word press site and it was to be the same and better than what I had. The first design review I pointed out they only designed 4 pages and my old site had 6 pages. The sales man's lies start showing. They could not do 6 pages, I would have to add them on after the finish for a extra $89. I said no I just want it done as I was promised And I even offered continuously to just pay the extra $200 bucks and do it right. They refused. After pan iced because my old site was taken down and replaced with the launched site but the site looked good for one day. Auto emails start coming about updates they did. Next the website is missing my logo, the meet us is missing our friendly faces, the site looks like a hacker or low budget kid did it and it isn't working. Instead of helping and fixing it as I called numerous times they stuck me in customer service hell! The fact is the cost of doing business is your time in resolving and getting help. Not knowing anything other than Godaddy I felt financially a captive prisoner. Also, the damage to my business and lose of time it was criminal! A good friend referred me to Blue Host and I am so upset because I am not even a customer yet and they have been fast effective and extremely knowledgeable. Good bye to BadDaddy and it is time to stop accepting incompetent customer service. BTW I was assured my new site would be word press it is on my receipt as such. I made sure I could take it and host it anywhere. All a lie!my new Godaddy site will not migrate because they blocked the coding and did a proprietary drag and drop! No matter what you will never get higher up so if you like to bang your head on the wall than flush all your money away and paralyze your business Godaddy is your type or business. Site not working properly

I typed this on my iPhone. I would have uploaded the invoice and a photo of my 12" file of calls and complaints.

You are still keeping your intellectual property - domains and sites assets with GoDaddy? YOU ARE DEAD! Run for your life if you still can!
Here are the reasons. First of all they treat their clients like dirt. Having bunch of sweet sugar-candy youngsters to answer you on a phone is not a "providing service". We left this company 7 months ago, after absolutely unspeakable incident - they blocked our web-site, known media source with 1 million readers... just because they can, and because I'm an idiot - I made a decision to host our media with them in the first place. And now we live happily ever after with another hosting provider, very well, and secure, and specially me, as I'm the one who's responsible for all web development in our company. We paid about 2000$ a year to GoDaddy. Who cares, right? GoDaddy happily participate in all unfair competition actions and felonies organized in USA, and block European commpanies during the time of the high sales. For the last 2 years GoDaddy lost millions of their clients, including shareholders. Check their stock...
Second of all - prices: GoDaddy make you feel that their services are cheap. Oh no! You actually pay very high price for domains - you can get them much cheaper with another provider and you don't need to be in their domain club - that's how they collect TVA taxes back if you are buying on behalf of the company and have your taxes reduced. Today for the same number of the domains and super hosting plans, private servers, protected against Ddos attacks, CDN etc (much higher than we had at GoDaddy) we pay alsmost hald price. In total we save about 500$ a year.
So and the third reason - QUALITY!
GoDaddy propose to you all kind of hostings, private servers etc... all of these are VERY OLD, NOT SECURED HARDWARE, which should be in the garbage. Recently May 4th, 2020 sites, 28,000 hosted with GoDaddy sites GOT HACKED! Wordfence developers (known security plugin) received this information and publicly announced it. Details see on their blog. Short version: servers of GoDaddy are NOT SECURED AND NOT PROTECTED! Nothing against Ddos attacks has been done. I remember how many times our web-site was down because of that when we hosted it with GoDaddy. Our company had massive financial damages... GoDaddy selling you place on very old server, no security, no nothing, nada, for very high price. So all databases hosted on them got hacked, 28,000 clients have no access to their databases, not by php client, not by ftp, and many have their sites simply down! Congratulations! There you go, GoDaddy, results are very well deserved! I personally glad they got it, and I also hope that poor clients who got hacked will file massive lawsuit against GoDaddy, and demand financial damages for their hacked web-sites.
And! GoDaddy and "Nanci Nette, Name Management Group" FELONY DISCLOSURE. Probably the feature POLICE case. Did you ever had this situation: you look for the domains for your company or for your client (and specially if you have a brand client with trademarks registered), and many times the domain is already taken, and GoDaddy propose you to pay 60$ to negotiate? Or you buy quiet expensive from "private user" domain in the auction? Yep, there's it is. And GoDaddy will never show who owns the domain of your client's brand. Many times you see this when you check for the owner in WHOIS other sources: "Name Management Group, LLC (Nanci Nette), 1619 NORTH LA BREA AVE, HOLLYWOOD CA, ***, US".
When you see this know that this "Nanci Nette from Name Management Group" is actually GoDaddy itself.
I'm going to lay down discovered facts. There's no such person as Nanci Nette, not a single social media profile. This so called "Name Management Group, LLC" simply doesn't exist in the California registry, and never existed (checked). And you can see the records of this Nanci Nette, Name Management Group, LLC: this non-existing company owns about *** domains! And all of them only with GoDaddy! Address: 1619 NORTH LA BREA AVE, HOLLYWOOD CA, ***, US belongs to THE AVENUE - luxury apartments for rent. Yep! All letters, including legal services (thousands of them) transferred to GoDaddy address, according to information provided by management of THE AVENUE.
And of course I strongly suggest you to Google "Nanci Nette, Name Management Group, LLC" - you will see thousands lawsuits for "domain squatting". "Domain squatting" is ownership of the domains corresponding to brands names. For example I have company "My Domain", I own trademarks, I also have a domain "mydomain.com" and "mydomain.net", but I didn't purchase "mydomain.org" and "mydomain.info" or "mydomain.co.uk". Be sure that "Nanci Nette, Name Management Group, LLC" / GoDaddy bought it and wants to sell them to you for very high price. And also check how all lawsuits are going. This "Nanci Nette, Name Management Group, LLC" never responds to the complaint and judge orders to transfer the domain to the company who filed a complaint. GoDaddy does the transfer very quickly! Yep, all lawsuits go in this scenario! Little trick here though. Letting GoDaddy "to negotiate" the domain for you / or buying domain at the GoDaddy auction will be always less expensive than filing the lawsuit in WIPO or ICANN. Yep! GoDaddy FELONY!

Our business email has been down for six days, and according to Go Daddy, it may take another ten days to resolve the issue. However, their customer service representatives have provided us with incorrect information during this crisis. Initially, they promised to resolve the email issue within 24-72 hours. On Thursday, May 23, we sent an email and received a notification that all sent emails from our domain were undeliverable. We called Go Daddy for help, and they said it would take 24-72 hours to fix the problem. On Friday (24 hours later), we called Go Daddy again to follow up. The issue had not been resolved, but they informed us that the root cause was a blast email our CEO sent to around 50 referral sources, which triggered a setting that shut down our email due to potential suspicious activity. For background information, we have been sending emails like this monthly for the past seven years without any issues. All the referral contacts are in a group, and the email template has remained the same. The representative said the issue should be resolved over the weekend. On Sunday, we received an email from Go Daddy asking us to enable multi-factor authentication. (Why didn't Go Daddy advise this security step to all customers from the beginning?) On Monday, we emailed Go Daddy customer service to follow up on our complaint as we still couldn't send emails. We didn't receive a reply email or phone call from Go Daddy. On Tuesday, May 25 at 9:40, we contacted Go Daddy via chat. I chatted with a representative for 1 hour and 20 minutes, but there was no resolution. At 10:38, the Go Daddy representative responded with the following: "Okay, I have the updates now. The team has checked, and the issue is still being reviewed with the Microsoft team here. However, the admin team has informed that they will keep an eye on it and see if we can get things fixed in the next couple of hours. For any updates, they will send it to" - Go Daddy representative ... (my email). "Please check the email in the next few hours. And the same has been noted in the internal tools as well for you :)" - Go Daddy representative. Her information seemed promising that we would be up and running today. On Tuesday, May 25, around 4 PM, we called Go Daddy again. The new representative provided us with a lot of new and different information regarding our case. He stated that our case would take an additional 7-10 days to resolve. This customer service representative also gave us an entirely different root cause. He said our domain was hacked, and the hacker used our email account to send 51,000 emails, which triggered our email server to shut down. However, it is not completely shut down. We can still receive emails, but we cannot send them. We informed him that this was the first time we had heard of this new root cause and mentioned that the previous five representatives had told us our complaint would be resolved within 24-72 hours. He then stated that it would take an additional 7-10 days to resolve the issue. So now we are waiting... Ten of our email accounts may potentially be shut down for two weeks, which is putting a severe strain on our business. Go Daddy, please provide us with the service we are paying for. If you cannot do that for two weeks, what will you do to make it right?

Our company has been using Godaddy for around 12 years, and I never had any problems with them until we hired their Web designers to create our new website. Initially, they took longer than we agreed upon, which was frustrating. However, things improved when Matthew G., Matthew E., Chris B., and supervisor Tomas J got involved. They completely turned the situation around and made us happy again. Tomas J is very straightforward and helped us immediately without any hesitation (thank you Tomas). The website turned out beautifully! It may sound cliché, but "It's the Godaddy way" is true. In my opinion, Godaddy has always provided the best customer service, and it really pays off. Shout out to them!

I have a catering business where I sell Panamanian goodies online. Since my livelihood depends on it, I need a reliable system. In 2016, I upgraded my site to WP, but the shopping cart remained on the old HTML version until last June when I upgraded it to WooCommerce. This was done to ensure that both the site and the shopping cart were in sync. Initially, I faced many problems with the upgrade, and the issue was escalated to a VP at GoDaddy. They were great in resolving the problem. After that, I continued working with a manager who also provided the necessary assistance to get the system up and running smoothly. Everything was fine, and customers were able to place orders correctly until February. However, starting from March 1, customers have been unable to place orders, and I have been manually taking orders and creating invoices. This has resulted in some customers being turned away and a loss in sales. I contacted GoDaddy last week to report the issue, and they created a ticket. However, a week later, the issue remains unresolved. I have been calling them, and they have informed me that they are working on it. Today, I insisted on speaking with a manager, and Supervisor *** joined the call. Unfortunately, he was very rude and almost mocked me. He claimed that I had not set up the shipping correctly and suggested that I fix it myself using tutorials. He said that the support I pay for is for self-support. I explained to him that the system was working fine until February, and if I had not set up the shipping correctly, orders would not have come through before. However, he insisted that I fix it myself, which is completely unacceptable. I also mentioned that *** had assisted me with the shipping, but he denied that *** had ever helped me. In conclusion, I urgently need a working system, and GoDaddy needs to fix it.

I have been a customer of Godaddy for a few years now, with two domains that I purchased on 9/9/2019. Unfortunately, both domains were unexpectedly canceled on June 6, 2020, even though the second domain was not even connected to a website. It's important to note that Godaddy was the one who sold me these domains. I have sent numerous emails and made countless phone calls to them, but they have refused to provide me with their attorney's phone number. They have discriminated against me by not informing me of any wrongdoing on my part, yet they continue to keep my money, despite the fact that I paid for both domains until November of this year. It seems that they have an issue with German Catholics, which goes against the promises of the United States Constitution regarding the pursuit of happiness. President Trump has even signed an executive order to protect US citizens from online misconduct like this. The last time I checked, freedom of speech was protected by the first amendment to the constitution. I have also reported instances of being hacked, providing them with all the necessary information, but they have ignored it. I recently updated my phone number, yet someone was still able to call me by accessing my information that they were supposed to protect. I would like a refund for their failure to safeguard my privacy. Their "security" team couldn't even protect me from an elderly lady. I have submitted proof of every hack I have experienced, but nothing has been done and I have not been contacted. Yet, they decided to remove my domain simply because they didn't like it? I wasn't aware that I had moved to the Soviet Union. Every person I have spoken to has been very rude, and one man even yelled at me and insulted me because I am not Jewish. This is clear discrimination, as I am a white German Catholic who wanted to create a social network for white German Catholics. It seems that adults are no longer acting like adults, and no one seems to care about what our ancestors fought and died for. It has been almost 6 months now, and all I receive is evasive responses. I can understand why they have such a low rating on ComplaintsBoard.com.

On September 9th around 11:06pm, I visited a website called https://www.coupons.com/view/GoDaddy.com?d=298595 to purchase a domain name for my online shopping store on Shopify. When I opened the website, I saw a listing for "Exclusive! $4.99 .COM Domains." I clicked on it and was directed to a new page that instructed me to copy a code and paste it during checkout for a discount. I clicked "continue" and was taken to godaddy.com. The website page displayed a message saying, "Grab your 1st domain for $4.99! Limit 1 per customer per year. Looking for more than one? Other discounts available, see cart for final pricing."

I was looking for a domain name related to "lintremover," so I entered that name in their search engine and clicked the search button. A list of domain names related to "lintremover" appeared, all priced at $4.99 for the first year. The domain name "***" was listed for $4.99 for one year. I added it to my cart and proceeded to checkout.

On the checkout page, the price displayed was for "Full domain Privacy & Protection for $9.99/domain per year" and "Create an email address that matches your domain." I declined any additional charges. However, I was charged $5,523.90, which I discovered when I received a charge alert from my bank. This alerted me to the fact that I had been overcharged. Shortly after, I received a fraudulent phone call from PayPal. I confirmed that the charge was indeed fraudulent and that I did not authorize the $5,523.90 charge.

Within 10 minutes, I logged into my PayPal account and attempted to cancel the order. Unfortunately, there was no option available for me to do so. I then contacted godaddy.com customer service and explained the situation to them. Their response was that they would not refund my money, despite their policy stating that "you may cancel any product at any time. A refund will be automatically processed for products subject to all Standard refund Terms."

Throughout the entire process of shopping for a domain, viewing my shopping cart, and proceeding with the checkout process, there was no warning, listing, or documentation of a $4,999.00 fee for a yearly premium domain anywhere. Additionally, there was no fine print during the checkout process to alert me of this extra fee. This is clearly fraudulent and a scam. If there had been any mention of a $4,999.00 fee during the checkout process, I would have never agreed to the terms and would not have made any purchases on the godaddy.com website.

Both websites I paid up for a year in advance continually have problems-specifically taking too long to load one picture when I have dozens of postings to do everyday. Their site says to cancel a product then contact customer service for refund which I did and after a run around, the 3rd person said it was out of the refund timeframe. I asked then to reinstate the sites and he said it was not possible and that I could resign up for websites at new yearly rate. I thought he was kidding -why would a person sign up for another year knowing they were paid up for the remainder of the year already for 2 sites that were horrible at uploading pics and limited to customizations. Most companies like insurance refund a prepaid policy if cancelled so you aren't paying for a service you aren't using or need. I have been with Godaddy for many years and am baffled at the poor customer relations.

GoDaddy website design team has been working on my new website for more than a full year. Apparently this team is in the Philippines and it is routed to different people by customer tickets. As a result, it has taken much longer than it should have to build this website.

The latest ticket is now almost a month old with no work being done. I received an initial response asking for more MP3 audio files to be uploaded, but that request sat there for 10 days before it was routed to the design team! I promptly responded and added the requested files, and now it is sitting there again.

My customers are emailing me directly stating that they are not receiving the product they ordered, as your design team uploaded a PREVIEW to many of these songs, rather than the FULL song, as I specifically requested.

A month ago, I was told this would take 2 days, and here we are!