Food Lion
Reviews and Complaints

smees like Marion South Carolina store could use some one that is able to stock there store shelves as they are always out of all kinds of stuff every time i go there, But worse than that there cashers could use a little schooling in maners as a senior i really dont need a snot nose kid smarting off to me every time i go to this store, looks to me like they would rather go on and close this store. I for one will not shop at food lion again because of this kind of rudeness look if you cannot control this kind of behaver at this store you will not handle it at any of your stores

The new design of check out lines is awkward and not efficient for large purchases. The self serve area is great for small purchases. I regularly shop once a week. Usually have a basket full. The belt is short and I cannot get everything on it. Half the time the cart waiting in-between the 2 registers is a small cart. My groceries won't fit into it and they have to figure out whether to get another cart or try and squeeze everything into a small on. And then do I push it thru into the person in the other lane or try and pull it out in my direction without a lot of room to maneuver around. Not a good fit for my shopping needs.

While delivering for Instacart today 9/30/24 at about 2:04pm I pulled in and starting calling the Food Lion to go phone. I contacted that number 7 times received the same message each time stating the associate was busy and it automatically hangs up. I am on a time limit so I started calling to speak with someone at Customer Service and I had to call 4 times to get an answer. The female associate stated their Food Lion to go phone is turned off so phone calls can not come in. This is very poor service and training on the Managers part and each associate working in this department. I am a Food Lion Associate in another location in Virginia and I also have worked for Food Lion since 2018 and 3 of those years I’ve worked as a Food Lion to go associate that is why working for Instacart outside of my regular schedule is easy and convenient. Our store would never allow such poor service to happen. I have notified the customer “Christina C” order number 661 and I will be contacting Instacart about this issue. Also, the female associate also told me all items are not tagged in the order which leaves too much room for error on orders specially for Instacart delivery drivers.

Since the new sale ad came out June 26th, I have traveled to 6 different stores trying to find several advertised items. I've shopped at 10 a.m., 2 p.m., and 8 p.m. No store had in stock the advertised F/L ice cream, Athena cantaloupes, nor Boston butts. No store would give me a rain check.

I know I'm just 1 measly customer that Food Lion will never miss, but I'm done with y'all. I'll be much better off traveling to Publix, Lowes Foods, or any other store. Food Lion has ruined the grocery business, as taking over Bi-Lo was extremely bad for consumers.

Further, after visiting those 6 stores hunting for merchandise, at least 3 times I literally had to interrupt several employees from talking/playing on their cell phones to ask for assistance.

Thanks, I'll shop elsewhere.

Saturday, Mar 30, 2024 food lion in Prince George Va .. bogo sign “buy 2 get 1 free” on Red Bull drinks. It didn’t come off at register. I ask the self check clerk about this and she got manager Shirley (who took forever to come) she was rude.. clerk showed her and she yells across the front that was last weeks sale. Yells at me “ma'am that was last weeks sale” Didn’t offer deal and several signs were still up. It was the stores fault that several signs were up promoting this deal. She should have gave the deal since they had failed to remove these signs. This store has gone down lately. Poor management and rude employees

if you're gonna sell this stuff and put your name on it you better make sure it is what it says..opened a can of these and it was 1/2 water...better talk to whoever makes this crap for you or kiss my [censored] goodbye...has never been this bad till recently i suspect cost savings and cheating the consumer...all you're doing is tarnishing your name most of your store brand products aren't that bad but if this is a trend that'll be the end of that.

On November 1, 2023, at 9:20 AM, the Customer Service person: Jessica as pre her saying you ready to get on the register. Sandra Juanita Scott responded no I don’t clock in until 10:00 AM. This is how it went then:

Jessica: Jeff clock her in this took place in front of two lines of customers

Juanita: said Jessica you and Jeff can NOT clock me in without my permission

Jessica: with her loud and obnoxious voice said get on register 6 right now

Juanita: I responded that it is not time for me to start and I am Not on 6

Jeff: said you are clocked in now so you are on the clock

My IBS kicked in from stress so then I was force to leave work. This not the only issue I have had with Jessica and Jeff when it comes to me clocking in and out the last time they tried to make me stay past my time to get off.

Juanita: I asked Jeff if I could talk with him and he quoted I don’t want to deal with crazy stuff today.

What her and him don’t know there is EEOC, the AMERICAN DISABILITY ACT and LABOR BOARD that they must comply with. I am disabled on oxygen and mental health Jessica knows that she can make me shake when she yells at me. I am being to look at this as a racial issue. It is under professional for Jessica to be yelling at me in front of customers.

I don’t know if Jeff is a Manager or what, because he doesn’t resolve any issues between management and employees. Employees call in sick when they have to work with her, because she yells and curses at them. AT Food Lion #2520 during your 90 days probationary period: you can call a customer idiots, curse at employers, threatened to burn down the store with Customers presents during the threat, cry too keep her job and leave money, don’t drop money, and safe off 8,000 dollars and STILL HAVE A JOB WITH THE COMPANY! The police should have been called in with the threat that was made in the store where customers was shopping at.

Order Details

Order ID: # [protected]

This occurred at the Morganton Blvd store. a kid named Jacob was total jerk toward my husband when we went to pick up our groceries. he was rude and condescending. we received a text that the order was ready then three hours later sent another one that said it not ready til tomorrow cause there is no one there to shop it. this store never has staff they make excuses for their terrible staff and bad attitude. the GM is rude and incompetent and doe not handle staffing or morale issues at all. he is especially rude towards women.

i will not be using food lion any further

The Food Loin on S Horner Blvd. In Sanford near the Big Lot is the worst vegetable department we have ever experienced. In the past I've returned peaches to get my money back due to rotten fruit in a sealed bag. Today, Oct 7, 2023 the fresh vegetable trays a fill with water, the vegetable have oxidized and are brown. We have pictures that should not be sent to the health department, but if nothing is done we will register a complaint. This problem has been experienced many times at this particular store and no other that we have seen.

I pick up the item off the SHELF bring it to the front … the barcode doesnt scan for them and she says cant sell this to you .. i say why .. she said its not in the system i said okay is that not your inventory peoples fault.. she said yes …. Awkawrd silence im just like so your letting your inventory employees do a bad job and customer who are contracting for instacart cant shop and make their money …. Horrible man

I was wrongfully fired from the Aiken location. I was told i did not do my production that night but i took photos, i showed the manager and he said he didn't care. I have gone to several places to get justice for it and it's like it doesn't even matter to them. The manager who did it stated that he didn't like me, and i'm not happy in the workplace and i needed to be let go, in reality i was the one picking up the work from others and the manager who did not do their work. Of course i would not be happy about that, who would? The whole time i worked there i felt the need to watch my back, they treated me as if i was dirt on the bottom of their shoes. The first write up i was given was due to tardy's, the dates on them were not correct. They went to change them and they still weren't correct that happened three times. Not to mention someone on the management team changed my days off in the system to look like i was supposed to work that day and didn't show up, which was also on that write up. who does stuff like that? they lie to get what they want. if you don't kiss up to them they will find any reason to get you fired.

The Food Lion on Springs Road in Hickory North Carolina is putting out Lettuce without any source of the product. The last 4 heads I purchased looked okay on the outside, but when you cut into it, it is full of dark brown spots.

Food Lion is known for their freshness, but I suggest you stop using the vendor and replace it with Dole produce, which backs their products.

Thank you!