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The A/C in our home in Phoenix AZ went out on Saturday 6/5/09, we called, got a claim # and the name of 1 technician, Larry...finally reached him Monday afternoon. He came by 2 hours late on Tuesday afternoon and after 5 minutes informed us we would need a new compressor which he couldn't...

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NEVER DO BUSINESS WITH THIS COMPANY!!! 4 plumbers visits and an electrician visit and I still don’t have hot water after over a month from the initial claim filing. Now they are saying that the unit was installed improperly outdoors and wasn’t maintained, but I checked the tankless...

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Do NOT get involved with this company!! I wish I had seen this website before I purchased the "home warranty" thru them. What a joke! I have been trying to get the tub upstairs fixed for 2mths now (not kidding) and they "work orders" never make it over to the contractors......

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First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.

Both electricians said...

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On April 28, 2007, I requested a service for my kitchen oven range and dish washer for my house, now is May 28, 2007. It has been a month from the date I requested the service and I am still without a working oven, range, and dish washer. I call the service department almost everyday. The only...

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Had problem with a leaky faucet and hot water shut off valve. One plumber that insurance company sent couldn't remove the faucet and wanted to charge extra $90 to cut it off. Second plumber they sent said he can remove the faucet but can't do the work unless the shut off valve is change...

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I, like many others, am experiencing difficulty in reaching a resolution on a claim. The warranty is specific, yet the company claims that there is no coverage for the problem.

If you are experiencing problems with this company, I would like to hear from you, together with the...

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Called for service on a 17 year old dishwasher which did run but did not wash. In essence I had to rewash everything. It was a water guzzler to begin with. After the technician left I called them and advised them that I wanted to opt for the Cash Out (as stated in contract) instead of having...

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First of all the sales representative lied and told me that I could use any contractor that I wanted if i needed service because as a Realtor, I know how unethical contractors can be with shady deals and kickbacks. This was supposedly recorded on tape and I told her that I would not enter the...

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My problem began a year ago November. I called to report a problem with my heater. It took a lot of red tape to finally get what I thought was a reputable company. Meanwhile, I had to buy space heaters for every room in the house. At the time of my initial service call, I was limited to choose...