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Expedia.com Complaints & Reviews

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Expedia.com - Confirmation discrepancy

Posted: 2014-06-24 by    creditguru13
Complaint Rating:  0 % with 0 votes
Expedia sent a confirmation for 2 hotel rooms, but the website didn't allow bed sizes to be different, when reserving a 2nd. room. The website said to contact the hotel to confirm a room request. The Clarion Hotel in Monterey, CA said they only received 1 reservation from Expedia, for 1 room not 2!. I used the website to have them call me back using my trip itinerary number, which I gave to the CS rep. He said, that he couldn't do anything without me replying to a security question. Since, I was in a public place, I didn't want to share my non public information, where anyone could...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Expedia.com - Poor / no customer service

Posted: 2014-06-21 by    Felipe V
Complaint Rating:  0 % with 0 votes
I booked my international travel though Expedia. I didn't know that the airline had changed my travel itinerary until attempting to print my boarding passes 23 hours before my scheduled flight. The flight got pushed back approximately two hours. That wouldn't have been a problem except for the fact that I would have missed my connecting flight, booked at the same time through Expedia in route to my final destination. I attempted to contact Expedia without luck. When I got someone, the phone got disconnected or he hung up on me (right at 5:00pm Pacific). I attempted to call back and the...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia.com - flight cancel and no response from Expedia at all

Posted: 2014-04-09 by    George Chan
Complaint Rating:  0 % with 0 votes
I book KUL to Maldives package (flight + hotel) for my vacation in late April via expedia.com in early Feb, however, I received an email by Air Asia in mid Feb and notified us they are not allowed to operate KUL to Maldives w.e.f 1 Mar anymore. I then started looking for alternative and solution from expedia.com, however, no matter how many times I sent email (at least 10 email from different channel and phone call (no one ever answer the phone for t lease 30 mins, the longest is 1 hour). NO REPLY AND REPONSE AT ALL...
Complaint comments Comments Complaint country Hong Kong Complaint category Travel & Vacations

Expedia.com - Rescheduled flight

Posted: 2014-02-15 by    Albert terry
Complaint Rating:  0 % with 0 votes
Flight was canceled due to weather on feb 13 it's the 15 of feb and still no answer on new flight been on telephone for three days keep getting broken promises getting hanged up on 2hr waits on phone at a time and phone drops no call back after I was promised a call back now they tell me after three days that they want to cut our trip short for something that's not or fault...
Complaint comments Comments Complaint country United States Complaint category Airlines

Expedia.com - they can't give a written invoice

Posted: 2013-11-05 by    Omer baslikaya
Complaint Rating:  0 % with 0 votes
We bought some flights through expedia. We are a business company and attend a show as an exhibitor and our government support us for our outcomes. Our government wanted a written stamped and singed invoice for our flights when we ask expedia to get an invoice they couldn't give us an invoice. What a poor company is EXPEDIA. Think twice before buying something through expedia. They are very poor company ....
Complaint comments Comments Complaint country Turkey Complaint category E-Shopping

Expedia.com - Expedia Purging Negative Reviews?

Posted: 2013-05-01 by    dcr100
Complaint Rating:  0 % with 0 votes
I submitted the following complaint to Expedia, who sent it back to me for "Review" I think because it was negative. Is Expedia systematically purging negative reviews?

My Review

[hotel name omitted because it really wasn't the hotels fault]
This really has to do with a HORRIBLE experience with Expedia Customer Service. They assigned us a SMOKING room against my wishes and profile, and the hotel could not change anything. Talking to customer service was IN FACT TALKING TO CHECHNYA! Just like the cell phone commercial where the first agent passes...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Expedia.com - AIRWAY TICKETS

Posted: 2013-04-22 by    Dr/ MOHAMED MAHMOUD SAYED
Complaint Rating:  0 % with 0 votes
Dear Sir,

Good Day,
Kindly try to find a way out of that problem with EXPEDIA.COM as they still didn't change my ticket departure timing to be with my family on the same dates as they did change my family members ticket departure and didn't adjust it for me till now, while they allready withdraw the amount of money required for that from my creadit card account.

Kindly review my case carefully and here is my details regarding EXPEDIA RESERVATIONS:

My Itinerary # 1566-2588-3281

How it comes to supply me with my tickets...
Complaint comments Comments Complaint country Qatar Complaint category Airlines

Expedia.com - Misrepresentation of Flight Change fees ... or Incompetent agent quoting laughable flight Change Fees

Posted: 2013-04-05 by    SherifT
Complaint Rating:  0 % with 0 votes
I had to call expedia client service line to change my flight date. The agent quoted me USD 3000, yes three thousand dollar to change a flight date - I travel coach btw. After I explained that the advertised change fees are only USD 120 plus whatever the difference in price of the ticket class if no seats are available in the same class, he explained how he calculated the above figure. The agent checked the residual value of the return portion (that's the one I am changing), and subtracted that from the cost of a one way ticket to my destination. I asked to speak to his superior, her name was...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Expedia.com - Misrepresentation of baggage fees cost me an additional 20% 20%

Posted: 2013-04-05 by    SherifT
Complaint Rating:  0 % with 0 votes
I booked a flight using expedia.com online service in January 2013 after reviewing flights rules and regulation. I was surprised to be informed at the airport upon check in that my baggage allowance is different from that stated on Expedia's website (expedia indicated 2 check in items free of charge while the airliner at the airport affirmed that it is only one item). I was charged USD 75.00, and I will be charged another USD 75.00 for the return portion for my second checked bag. Had I known of such a charge, I would have selected a more favorable airline now that ticket prices are almost...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Expedia.com - I can never book the price that they show me

Posted: 2012-12-06 by    Kirsek
Complaint Rating:  0 % with 0 votes
I can never book the price that they show me. Especially to Asia. Whenever I click BOOK price always goes up!. very frustrating!...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Expedia.com - Refund on cancellation of ticket not issued

Posted: 2012-10-25 by    pvrajs
Complaint Rating:  0 % with 0 votes
We have booked one adult and one child ticket from Hyderabad to Mumbai to Newark for 3 Aug by Air India. The itienary has been changed by Air India and the route has been changed to Hyderabad to Delhi to JFK for the same date. The ticket was cancelled with Air India on 30 July 2012. Air India says that we need to connect with Expedia since the ticket is booked through Expedia and Expedia says the other way. There have been multiple emails exchanged and there would be a standard responce similar to that as mentioned below:
Thank you for contacting us about updating the status of your refund...
Complaint comments Comments Complaint country United States Complaint category Airlines

Expedia.com - Wait Time

Posted: 2012-06-26 by    Alisa P
Complaint Rating:  0 % with 0 votes
Due to a website glitch on their end my activity was booked twice. I called to cancel and was on hold for 3 hours. Randomly I called another one of their numbers and someone picked up after 30 seconds. This was still while being on hold on the other line. How the hell do they not balance their calls between different lines?! I was on hold for hours while people calling other lines got through in a matter of seconds....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Expedia.com - California - Business Practices, wait time on hold

Posted: 2012-05-14 by    thainest
Complaint Rating:  0 % with 0 votes
I am mystified how Expedia stays in business. I'm kicking myself for dealing with them again, after previous experiences, which have cost me money out of pocket for services that they said they would provide. These experiences mirror the complaints listed about Expedia on this website--double bookings for which Expedia has tried to collect $$ for both, refunds not provided, being put on hold for interminable time frames, dropped telephone calls, and paid-for services that don't materialize. Yesterday, Expedia put pending authorizations on for over $3000 on two separate credit accounts...
Complaint comments Comments Complaint country United States, California Complaint category Travel & Vacations

Expedia.com - Unexpected airline fees

Posted: 2011-11-27 by    Furd1
Complaint Rating:  0 % with 0 votes
The trip below was booked on April 21, 2011 through expedia.com and American Airlines. The change in the return date was booked on May 6, 2011 through the same corporations. I may be reached at reede@windstream.net; phone: 402-828-5925. I posted the following note on Facebook as a warning to my many friends there.
Forget terrorists, no dinner, delays, missed connections and bad weather, flying to and fro can really cost you more that exasperation. I recently flew to a get-together to see my new grand-nephew and my failing parents along with other members of our far-flung family. I booked...
Complaint comments Comments Complaint country United States Complaint category Airlines

Expedia.com - Scam

Posted: 2011-11-23 by    ultimatmale
Complaint Rating:  0 % with 0 votes
I booked a two night stay, through Expedia. Expedia quoted a rate of $50.00 per night plus tax, for a grand total of $111.98.

I received a billing statement, from the hotel, stating a rate of $39.50 per night plus tax, for a grand total of $88.48.

Upon contacting Expedia, I told told by the customer service representative & her supervisor, that the hotel made a mistake by giving me a copy of the billing statement. And, that I would not be receiving a credit for the $23.50 difference.

I asked the customer service representative, "Why should I make...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Expedia.com - I had to pay 3000$ for a new ticket & they ate all my money!

Posted: 2011-10-31 by    Associal
Complaint Rating:  0 % with 0 votes
Bought a ticket & conformed it but I went to the airport my ticket didn't exist.I had to pay 3000$ for a new ticket & they ate all my money!...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Expedia.com - Do not ever use them!

Posted: 2011-10-20 by    adesant01
Complaint Rating:  0 % with 0 votes
Expedia is the absolute worst company I have ever encountered. I booked a flight from Columbus, Ohio to a final destination of Aruba for my honeymoon with my soon-to-be husband. I booked the flight in March 2011 (6 months before our September wedding!). Expedia booked us with Us Airways to fly from Columbus, Ohio connecting through Charlotte, NC and finally to Aruba. My husband is serving our country in the military and we had not been on a vacation with each other in 3 and 1/2 years. We were married in September 2011 and scheduled to fly to Aruba the next morning. We arrived to the airport with...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia.com - Horrible Customer Service

Posted: 2011-10-18 by    drogoff
Complaint Rating:  0 % with 0 votes
During the chaos that ensued during Hurrican Irene my wife and I were stuck in Spain. We had traveled to San Sebastian from Barcelona and were informed that we needed to cut our vacation short due to the storm and not knowing what the conditions of all airports would be in the following days. Panick erupted thousands of people flooded the telephone lines of Expedia. Being on hold for way over an hour without any update of how much longer I'd be on hold, my phone died. My hotel attempted to call the airline directly to book us new tickets a day earlier and see what our options were. After nobody...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Expedia.com - What a bunch of crooks!!!

Posted: 2011-10-16 by    Turps
Complaint Rating:  0 % with 0 votes
I was about to book a car and hotel with expedia cause they had the "cheapest price" come to find out they tell you your price includes taxes and fees and once you get to the hotel the taxes and fees are extra. I called expedia and when I called them out on the unethical practices all they could do is just hang up on me. What a bunch of cowards!!...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia.com - Bad service

Posted: 2011-10-12 by    df10701
Complaint Rating:  0 % with 0 votes
Booked my flights to Italy through expedia.com. When we went to get on our connecting flights we were told they were non-existent! We booked our flights in May and they were cancelled in June. Our flights were in Sept.! Expedia did not notify us! Had to spend 3 extra nights and over 3 days 9 hrs. on the phone with them! They were no help at all! We lost so much money! We kept getting disconnected or they were hanging up on us! We got no answers from them, no appology, no NOTHING!!! We spent so much money on phone calls and hotels because of their mistake. No one at customer service seemed to care....
Complaint comments Comments Complaint country United States Complaint category Online Scams

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