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Expedia.com Complaints & Reviews

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Expedia.com - Cancellation policy

Posted: 2015-08-04 by    mkaustin
Complaint Rating:  0 % with 0 votes
A reminder to read the find print, and read it carefully. In my defense, I was in a hurry due to changing a hotel reservation because my grandson arrived unexpectedly early.

I received my confirmation email from Expedia with a timestamp of 7/25/15 8:25 pm. I glanced at the "Cancellation Policy", which I had seen online. It read:

"Cancellations or changes made before 6:00 PM (Central Daylight Time (US & Canada)) on July 24, 2015 or no-shows are subject to a hotel fee equal to the first night's rate plus taxes and fees."

Not reading the dates carefully,...

Expedia.com - Confirmation discrepancy

Posted: 2014-06-24 by    creditguru13
Complaint Rating:  0 % with 0 votes
Expedia sent a confirmation for 2 hotel rooms, but the website didn't allow bed sizes to be different, when reserving a 2nd. room. The website said to contact the hotel to confirm a room request. The Clarion Hotel in Monterey, CA said they only received 1 reservation from Expedia, for 1 room not 2!. I used the website to have them call me back using my trip itinerary number, which I gave to the CS rep. He said, that he couldn't do anything without me replying to a security question. Since, I was in a public place, I didn't want to share my non public information, where anyone could...

Expedia.com - Poor / no customer service

Posted: 2014-06-21 by    Felipe V
Complaint Rating:  0 % with 0 votes
I booked my international travel though Expedia. I didn't know that the airline had changed my travel itinerary until attempting to print my boarding passes 23 hours before my scheduled flight. The flight got pushed back approximately two hours. That wouldn't have been a problem except for the fact that I would have missed my connecting flight, booked at the same time through Expedia in route to my final destination. I attempted to contact Expedia without luck. When I got someone, the phone got disconnected or he hung up on me (right at 5:00pm Pacific). I attempted to call back and the...

Expedia.com - flight cancel and no response from Expedia at all

Posted: 2014-04-09 by    George Chan
Complaint Rating:  0 % with 0 votes
I book KUL to Maldives package (flight + hotel) for my vacation in late April via expedia.com in early Feb, however, I received an email by Air Asia in mid Feb and notified us they are not allowed to operate KUL to Maldives w.e.f 1 Mar anymore. I then started looking for alternative and solution from expedia.com, however, no matter how many times I sent email (at least 10 email from different channel and phone call (no one ever answer the phone for t lease 30 mins, the longest is 1 hour). NO REPLY AND REPONSE AT ALL...

Expedia.com - Rescheduled flight

Posted: 2014-02-15 by    Albert terry
Complaint Rating:  0 % with 0 votes
Flight was canceled due to weather on feb 13 it's the 15 of feb and still no answer on new flight been on telephone for three days keep getting broken promises getting hanged up on 2hr waits on phone at a time and phone drops no call back after I was promised a call back now they tell me after three days that they want to cut our trip short for something that's not or fault...

Expedia.com - they can't give a written invoice

Posted: 2013-11-05 by    Omer baslikaya
Complaint Rating:  100 % with 2 votes
We bought some flights through expedia. We are a business company and attend a show as an exhibitor and our government support us for our outcomes. Our government wanted a written stamped and singed invoice for our flights when we ask expedia to get an invoice they couldn't give us an invoice. What a poor company is EXPEDIA. Think twice before buying something through expedia. They are very poor company ....

Expedia.com - Expedia Purging Negative Reviews?

Posted: 2013-05-01 by    dcr100
Complaint Rating:  0 % with 0 votes
I submitted the following complaint to Expedia, who sent it back to me for "Review" I think because it was negative. Is Expedia systematically purging negative reviews?

My Review

[hotel name omitted because it really wasn't the hotels fault]
This really has to do with a HORRIBLE experience with Expedia Customer Service. They assigned us a SMOKING room against my wishes and profile, and the hotel could not change anything. Talking to customer service was IN FACT TALKING TO CHECHNYA! Just like the cell phone commercial where the first agent passes the phone...

Expedia.com - AIRWAY TICKETS

Posted: 2013-04-22 by    Dr/ MOHAMED MAHMOUD SAYED
Complaint Rating:  0 % with 0 votes
Dear Sir,

Good Day,
Kindly try to find a way out of that problem with EXPEDIA.COM as they still didn't change my ticket departure timing to be with my family on the same dates as they did change my family members ticket departure and didn't adjust it for me till now, while they allready withdraw the amount of money required for that from my creadit card account.

Kindly review my case carefully and here is my details regarding EXPEDIA RESERVATIONS:

My Itinerary # 1566-2588-3281

How it comes to supply me with my tickets...

Expedia.com - Misrepresentation of Flight Change fees ... or Incompetent agent quoting laughable flight Change Fees

Posted: 2013-04-05 by    SherifT
Complaint Rating:  0 % with 0 votes
I had to call expedia client service line to change my flight date. The agent quoted me USD 3000, yes three thousand dollar to change a flight date - I travel coach btw. After I explained that the advertised change fees are only USD 120 plus whatever the difference in price of the ticket class if no seats are available in the same class, he explained how he calculated the above figure. The agent checked the residual value of the return portion (that's the one I am changing), and subtracted that from the cost of a one way ticket to my destination. I asked to speak to his superior, her name was...

Expedia.com - Misrepresentation of baggage fees cost me an additional 20% 20%

Posted: 2013-04-05 by    SherifT
Complaint Rating:  0 % with 0 votes
I booked a flight using expedia.com online service in January 2013 after reviewing flights rules and regulation. I was surprised to be informed at the airport upon check in that my baggage allowance is different from that stated on Expedia's website (expedia indicated 2 check in items free of charge while the airliner at the airport affirmed that it is only one item). I was charged USD 75.00, and I will be charged another USD 75.00 for the return portion for my second checked bag. Had I known of such a charge, I would have selected a more favorable airline now that ticket prices are almost...

Expedia.com - Refund on cancellation of ticket not issued

Posted: 2012-10-25 by    pvrajs
Complaint Rating:  0 % with 0 votes
We have booked one adult and one child ticket from Hyderabad to Mumbai to Newark for 3 Aug by Air India. The itienary has been changed by Air India and the route has been changed to Hyderabad to Delhi to JFK for the same date. The ticket was cancelled with Air India on 30 July 2012. Air India says that we need to connect with Expedia since the ticket is booked through Expedia and Expedia says the other way. There have been multiple emails exchanged and there would be a standard responce similar to that as mentioned below:
Thank you for contacting us about updating the status of your refund...

Expedia.com - California - Business Practices, wait time on hold

Posted: 2012-05-14 by    thainest
Complaint Rating:  0 % with 0 votes
I am mystified how Expedia stays in business. I'm kicking myself for dealing with them again, after previous experiences, which have cost me money out of pocket for services that they said they would provide. These experiences mirror the complaints listed about Expedia on this website--double bookings for which Expedia has tried to collect $$ for both, refunds not provided, being put on hold for interminable time frames, dropped telephone calls, and paid-for services that don't materialize. Yesterday, Expedia put pending authorizations on for over $3000 on two separate credit accounts...

Expedia.com - Unexpected airline fees

Posted: 2011-11-27 by    Furd1
Complaint Rating:  0 % with 0 votes
The trip below was booked on April 21, 2011 through expedia.com and American Airlines. The change in the return date was booked on May 6, 2011 through the same corporations. I may be reached at reede@windstream.net; phone: 402-828-5925. I posted the following note on Facebook as a warning to my many friends there.
Forget terrorists, no dinner, delays, missed connections and bad weather, flying to and fro can really cost you more that exasperation. I recently flew to a get-together to see my new grand-nephew and my failing parents along with other members of our far-flung family. I booked...

Expedia.com - Scam

Posted: 2011-11-23 by    ultimatmale
Complaint Rating:  0 % with 0 votes
I booked a two night stay, through Expedia. Expedia quoted a rate of $50.00 per night plus tax, for a grand total of $111.98.

I received a billing statement, from the hotel, stating a rate of $39.50 per night plus tax, for a grand total of $88.48.

Upon contacting Expedia, I told told by the customer service representative & her supervisor, that the hotel made a mistake by giving me a copy of the billing statement. And, that I would not be receiving a credit for the $23.50 difference.

I asked the customer service representative, "Why should I make reservations...

Expedia.com - Do not ever use them!

Posted: 2011-10-20 by    adesant01
Complaint Rating:  0 % with 0 votes
Expedia is the absolute worst company I have ever encountered. I booked a flight from Columbus, Ohio to a final destination of Aruba for my honeymoon with my soon-to-be husband. I booked the flight in March 2011 (6 months before our September wedding!). Expedia booked us with Us Airways to fly from Columbus, Ohio connecting through Charlotte, NC and finally to Aruba. My husband is serving our country in the military and we had not been on a vacation with each other in 3 and 1/2 years. We were married in September 2011 and scheduled to fly to Aruba the next morning. We arrived to the airport with...

Expedia.com - Horrible Customer Service

Posted: 2011-10-18 by    drogoff
Complaint Rating:  0 % with 0 votes
During the chaos that ensued during Hurrican Irene my wife and I were stuck in Spain. We had traveled to San Sebastian from Barcelona and were informed that we needed to cut our vacation short due to the storm and not knowing what the conditions of all airports would be in the following days. Panick erupted thousands of people flooded the telephone lines of Expedia. Being on hold for way over an hour without any update of how much longer I'd be on hold, my phone died. My hotel attempted to call the airline directly to book us new tickets a day earlier and see what our options were. After nobody...

Expedia.com - What a bunch of crooks!!!

Posted: 2011-10-16 by    Turps
Complaint Rating:  0 % with 0 votes
I was about to book a car and hotel with expedia cause they had the "cheapest price" come to find out they tell you your price includes taxes and fees and once you get to the hotel the taxes and fees are extra. I called expedia and when I called them out on the unethical practices all they could do is just hang up on me. What a bunch of cowards!!...

Expedia.com - Bad service

Posted: 2011-10-12 by    df10701
Complaint Rating:  0 % with 0 votes
Booked my flights to Italy through expedia.com. When we went to get on our connecting flights we were told they were non-existent! We booked our flights in May and they were cancelled in June. Our flights were in Sept.! Expedia did not notify us! Had to spend 3 extra nights and over 3 days 9 hrs. on the phone with them! They were no help at all! We lost so much money! We kept getting disconnected or they were hanging up on us! We got no answers from them, no appology, no NOTHING!!! We spent so much money on phone calls and hotels because of their mistake. No one at customer service seemed to care....

Expedia.com - Worst agency ever

Posted: 2011-10-09 by    ceciliaps
Complaint Rating:  0 % with 0 votes
Expedia is the worst agency ever! I paid the refundable fee and when I decided to change my trip was a nightmare.. the people who are on the phone are beyond incompetent and their policies were made to kill and fool the costumer. One more time it has been prove that the costumer on big companies doesn't matter. what a shame!. I ended loosing money and without traveling anywhere".

When I ask for suggestions were to stay en chicago, the person told me, I never been in chicago, and don't have that information.. WHAT THAT SUPOSSE TO MEAN?

They sold me a package...

Expedia.com - False advertising and about the worst customer service I've ever experienced

Posted: 2011-09-26 by    Hifler
Complaint Rating:  0 % with 0 votes
We began booking a hotel in SC. We opted for the "Hotwire"-type deal where you don't know what exact hotel you'll get but you're told how many stars and the location. The first rate we were given was $65. The site wouldn't process the request and we had to start over. Then, the price increased to $75 at a 3-star hotel. After booking, we were assigned a hotel in a different location and the hotel that we were assigned does not even have any stars assigned to it on Expedia's own site. We called immediately to complain and they said there was nothing they could do about it....

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