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eHarmony Complaints & Reviews

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eHarmony - lack of customer service

Posted: 2014-10-31 by    Nicole Robertson
Complaint Rating:  0 % with 0 votes
I was suppose to get a discount on my subscription, when I called the same week they told me that I was outside the window of time.i called and they wouldn't work with me at all. I will never use this service again and I will tell all my friends not to either. There are so many better options that are less than half that price or less. Extremely not happy, I never send a complaint in. There lack of working with me has caused this complaint....
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

eHarmony - breach of contract

Posted: 2014-10-18 by    Eharmony SCAM
Complaint Rating:  0 % with 0 votes
After three months they have sent me the exact same matches all over again! The matches are on a loop! After you reject three months worth of matches they just start sending them to you all over again! NOT new matches, the exact same matches. I know for a fact because some of them were still in my "communicating" folder because I was waiting to hear a response back. How can they claim they've sent me a "new" match in my "new" matches page, when those exact profiles are in my waiting folder to hear back from? I also went and looked and all the new matches that weren't...
Complaint comments Comments Complaint country United States Complaint category Online Scams

eHarmony - identity theft

Posted: 2014-10-16 by    JGiesbrecht
Complaint Rating:  0 % with 0 votes
I
began receiving notices at work from eharmony saying men were interested in
dating me. I am a heterosexual man and have never registered with
eharmony. I contacted eharmony immediately about the fraud.
eharmony refuses to tell me anything about the fraudulent registration.
Eharmony also refuses to disclose what was posted or shared about me through
their services. I and my girlfriend are now receiving telephone calls in the
middle of the night from strangers. Eharmony is protecting the person who
committed this theft of my identity....
Complaint comments Comments Complaint country Canada Complaint category Other

eHarmony - Automatic Subscription Renewal

Posted: 2014-09-04 by    Liz O'Brien
Complaint Rating:  100 % with 2 votes
I have been charged an automatic subscription renewal fee by eHarmony.
I feel that although this is stated in the company terms and conditions, that this process is not clear to the time of initial subscription.
Insufficient and unclear consumer information is provided at the time of agreement to te terms and conditions.
At the companies privacy policy states that they will not process a translation unless it has been authorised.
At no stage did I receive any notification or authorisation request for my bank account To be charged on a specific date, amount, or time which...
Complaint comments Comments Complaint country Australia Complaint category Family & Relationships

eHarmony - Robbery

Posted: 2014-08-29 by    eHarmony is a ripoff
Complaint Rating:  0 % with 0 votes
The signup offers 3-3 month periods but does not identify that you cannot cancel until the total amount is paid.In my cas a total of $185 would have to be paid when the promised dating service did not deliver....
Complaint comments Comments Complaint country United States Complaint category Other

eHarmony - incompetent online dating service

Posted: 2014-07-28 by    leigh111
Complaint Rating:  100 % with 1 votes
This service is a complete waste of time and money. I met no one and "matches" were several hundred miles away. When I complained to the company they said I had to broaden my age requirement which was within 6 years of my own. Even the matches hundreds of miles away were of no interest. I was naive in signing up for a year, since it was the best value supposedly. Cost too much and no results bottom line. There are free sites that are much better....
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

eHarmony - Fraudulent claims and false advertising

Posted: 2014-07-22 by    Deets
Complaint Rating:  0 % with 0 votes
eHarmony's advertising promises to match people with their "perfect match." This is a lie. I've been a member on and off for about 3 years and have NEVER been matched with anyone even remotely close to my interests. After finally ending my membership and choosing that I no longer wish to receive matches, they send messages stating that someone wants to communicate with me. When I log back in, I find that the member's profile is no longer active.


eHarmony uses unethical marketing and business practices. Customer service is pretty much non-existent,...
Complaint comments Comments Complaint country United States Complaint category Other

eHarmony - Fraud/deception

Posted: 2014-02-09 by    Eileen K
Complaint Rating:  100 % with 1 votes
EHarmony sends matches that are not active/members of the site. I requested dates within do miles - I am getting matches sent to me that are 100's of miles away - when I contacted customer service I was told about the inactive members and the distance, their customer service told me this I have since requested a refund - they have gone silent...
Complaint comments Comments Complaint country United States Complaint category Online Scams

eHarmony - Ontario, Toronto - steal your money and don't provide promised service

Posted: 2014-01-25 by    Anna Bella
Complaint Rating:  100 % with 1 votes
I purchased a 3-month subscription and clearly selected the NOT TO RENEW automatically option. Well, they ignored that and kept charging my credit card, which I didn’t discover until 2 months later. They offered to credit me one month’s charge, but if I wanted both I would have to formally write in, which I did. Also, I hardly got any matches sent to me. The couple of messages I did receive, when I tried to reply, they were suddenly gone, so they must have been phony. My emails and phone calls to them over some months were either ignored or dismissed, none of my concerns about their...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Online Dating Services

eHarmony - Won't let me cancel.

Posted: 2013-12-21 by    emberAZ
Complaint Rating:  100 % with 1 votes
I called to cancel and was told I had to email my problem and I would get a response in 7 days. I got a denial which was so mean I was amazed. It said I could not argue with them because the denial was final and I could do NOTHING. I wasn't asking for a refund, I was asking to cancel future subscription funds of $80.00. I am 70 years old, made a mistake and said I was very unhappy. They don't care, they only want the money. It's obnoxious....
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

eHarmony - appalling customer service

Posted: 2013-12-18 by    jete
Complaint Rating:  0 % with 0 votes
Do not want service. Was unaware I was on a renewal program as they kept advertising to extend my already unwanted and unused service - $9.90 for an extra month - which I did not take up. Even though I did not take this up I was slugged $119 for 3 months through the auto renewal process. MAKE SURE YOU ARE AWARE OF THIS and turn it off if you don't want it. I tried to contact eHarmony BEFORE the paypal transaction went through. Unfortunately it was a Sunday and they will not take calls on a Sunday. They are more than happy to take your money on a Sunday though. When I finally spoke to someone...
Complaint comments Comments Complaint country Australia Complaint category Online Dating Services

eHarmony - Tennessee, Knoxville - completely dissatisfied

Posted: 2013-10-24 by    paige11
Complaint Rating:  100 % with 1 votes
I have been on the site for a month. I am an attractive female, and only chose to try online dating because a friend (who had never used it) recommended it. My job has me mostly working alone, so it is sometimes difficult to meet men. Anyway, apparently according to the test, my compatible matches are never going to be attractive to me. An entire month went by and not one guy was even remotely attractive to me. I know that sounds ridiculous, and maybe it is, maybe it just means online dating is not for me. Maybe I have trouble having attraction to a picture and a profile. Either way I am not satisfied,...
Complaint comments Comments Complaint country United States, Tennessee, Knoxville Complaint category Online Dating Services

eHarmony - eHarmony is a fraudulent scam.

Posted: 2013-10-12 by    David Julian
Complaint Rating:  100 % with 2 votes
Please warn all your friends NEVER to join eHarmony. If I could give them zero stars I would.

It is a dishonest company that cons their clientele into committing for three months to a year. Then after 2 weeks of sending people who live nearby, a vast majority of which are clearly not a match to you in any way, they begin to send only EMPTY profiles of people who live a 1000 miles away or absolute NON-matches. They give no way for the member to search their site, they choose your seven matches a day and only do so if you allow eHarmony to email you. These matches begin to repeat within...
Complaint comments Comments Complaint country United States Complaint category Online Scams

eHarmony - Incorrectly took payment 3 days before subscription expired

Posted: 2013-08-26 by    LouiseS
Complaint Rating:  100 % with 1 votes
I signed up with eHarmony for 6 months. When signed up, chose NOT toautomatically renew.

Account due to expire 14th July but when I went on 11th July, realised they'd already taken further 6 month payment.

I contacted them and the just told me to read their terms and conditions. This states that they can renew up to 24 hours before due to expire - but this doesn't excuse taking payment £107 3 days before due.

They have since just ignored my e-mails. It seems very clear to me taht they have made a mistake - so why are they not refunding...
Complaint comments Comments Complaint country United Kingdom Complaint category Online Dating Services

eHarmony - Western Australia - Geographically Challenged Searches

Posted: 2013-03-29 by    UnhappyDater
Complaint Rating:  0 % with 0 votes
After being a member of eHarmony for over a year I did not make one single date!
The reason is simple & profoundly annoying:
As part of the search function, you can choose how far you wish to travel to meet with a potential date.
The settings are fixed in a selection box at 25km, 50km, 150km & 300km.

THEY DO NOT WORK!

I have consistently received 'matches' from over 400km away after selecting 25km or 50km.
I HAVE NOT received one single 'match' from less than 120km away.
One 'match' was over 600km away!
Complaint comments Comments Complaint country Australia, Western Australia Complaint category Online Dating Services

eHarmony - California, Santa Monica - AutoRenew

Posted: 2013-02-27 by    sstears
Complaint Rating:  100 % with 2 votes
Eharmony is a total rip off, they tell you they auto renew for the same amount of time you initially signed up for on the site. They tell you there is no way to turn off the auto renew, that you have to call and cancel. They only tell you you can turn off the auto renew until AFTER they auto renew your membership for another 6 months. We need a lawsuit against this. It's totally unfair that even after you call to cancel they will not refund you the amount of time you have let on the membership. How do they stay in business, they are criminals....
Complaint comments Comments Complaint country United States, California, Santa Monica Complaint category Online Dating Services

eHarmony - Eharmony- matches are NOT ACTIVE

Posted: 2012-05-13 by    Zoa
Complaint Rating:  100 % with 1 votes
I joined e harmony 3 months ago and I am CONVINCED now through pure CONCRETE KNOWLEDGE that 99% of all the male matches they sent me are NO LONGER ACTIVE (maybe a Free Weekend has given them staying in
Eharmony's unethical base).
How do I know? Of the about 200 men they've sent me, only 6 have clicked on my name.
And to further reduce the doubt in the typical question:
"Maybe they didn't like the way you look so that is the reason for lack of contact..."
This is not a valid argument, since NO PICTURE of the person appears initially. A...
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

eHarmony - Michigan, Midland - deceptive, does not deliver, billing

Posted: 2011-11-27 by    jackiecdwyer
Complaint Rating:  0 % with 0 votes
Did not come close to providing advertised matches, deceptive billing, eventually stopped any matching but continued auto billing. Poor customer service. A TOTAL RIPOFF. SHOULD BE A CLASS ACTION SUIT AGAINST E-HARMONY....
Complaint comments Comments Complaint country United States, Michigan, Midland Complaint category Unauthorized Charges

eHarmony - Very suspicious matching - not worth it

Posted: 2011-07-01 by    NOHarmony
Complaint Rating:  0 % with 0 votes
Been with EharmonyUK for 3 weeks, and am getting new matches with people who haven't been active for weeks !, tell me how that can be even weeks later this is still happening. I am very dissillusioned. I am up to 250 potential matches, yet < 12 have actually viewed my profile ? Not that I expect a perfect match right away but these people are jsut not active, andpossibly not paid up or discontinued from what I am reading in complaints. Be warned. I've won't be continuing my subs. Its just not worth the time - best joining in real life clubs with interests you are passionate about....
Complaint comments Comments Complaint country United Kingdom Complaint category Online Dating Services

eHarmony - their right to play judge and jury or a person's status

Posted: 2011-05-31 by    The Man 1
Complaint Rating:  0 % with 0 votes
I don't like this company or any company that sets itself up like this and behaves as this company does. Providing options on the site to state if you are married, separated or not. If you are separated you cannot join this site. But. this site should not be playing God over the status of others and should state this clearly (BEFORE YOU SPEND A WHOLE HOUR FILLING IN ALL THE QUESTIONS ON THE SITE). that the site is for single people only. So, if you are perfectly single e-harmony is for you. But God help you if you're not, cause you'll just be wasting your time. and you will not find...
Complaint comments Comments Complaint country United Kingdom Complaint category Online Dating Services

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