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DISHNET Complaints & Reviews

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DISHNET - terrible service

Posted: 2014-03-08 by    Roccoe
Complaint Rating:  100 % with 1 votes
If you are thinking about satellite TV and are concerned about service, stay away from Dishnet. I've made 7 service calls to them. For the first three, they tried to get you to fix it over the phone. I know the procedure by heart but they make you do it over and over again. My TV freezes and then stops working. They sent out three different "technicians" and now I have no signal. Of course when I called again, they had me run through their over- the -phone procedures. Now I have to spend a fourth day waiting in a 5 hour window for them to come out again. Since it is a weekend the...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DISHNET - Deceptive advertising

Posted: 2014-01-28 by    atkins2080
Complaint Rating:  100 % with 1 votes
Had this internet installed several months ago, it is in my nephew's name, we had regular DSL which was more faster than this poor service, we were with our local phone company which is unlimited, I am a normal to heavy gamer and this service is not cutting it for me, I hope to go back to my former service next month hopefully because this service has ruined everything for me including skype, spotify, you-tube and other streaming services, I am currently paying $60 just for punishment each month, hopefully this month is my last....
Complaint comments Comments Complaint country United States Complaint category Internet Services

DISHNET - poor installation

Posted: 2014-01-09 by    mdick
Complaint Rating:  0 % with 0 votes
I contacted Dish net to acquire service in my home of tv and internet. The service was installed and shortly after I had to go to Md to sadly place my mom into a nursing home. This process took 2 months. When I returned home, I found the installation caused a leak on the outside edge of my roof, draining down wall, to floor, ruining my carpet which I had to take up as it had mildewed. I contacted dish filing a damage claim, it took forever to get someone out here and forever to be told sorry it is from other room not our installation! First off, there is NO DAMAGE in the room they claimed caused...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DISHNET - slow internet

Posted: 2013-11-17 by    martynban
Complaint Rating:  0 % with 0 votes
Ever since my dish net internet service has been installed I have experienced horrible speed issues. I have done speed tests and most of them have come back around 1 mpbs. This will now be the third time they have sent a tech out to "fix" my service. One tech told me that's just how dishnet is which fills me with great optimism for it being fixed. A friend was also told by an installer not to get it at all as he has it himself for only two days before removing it from his house. Every call with them is just as bad with their magic did you unplug it miracle fix. Once when the tech...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DISHNET - Wisconsin - Better off than dial-up

Posted: 2013-09-21 by    bob305
Complaint Rating:  67 % with 3 votes
If you live in a rural area, your only option for high-speed Internet service is satellite - forget cable and DSL. DishNET is one of the very few satellite Internet providers. Satellite Internet service has significant drawbacks - it's slower than cable or DSL, is unreliable (goes out during thunderstorms or for no reason at all), and is subject to data caps. These are the reasons why DishNET sucks:

For one, it's outrageously expensive - here are the available plans:

$49.99 / month - 5 GB Anytime Data and 5 GB Bonus Data @ 5 Mbps download speed
$59.99...
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Internet Providers

DISHNET - Wisconsin - Unreasonable

Posted: 2013-07-28 by    Disgusted999
Complaint Rating:  0 % with 0 votes
We order Dishnet and after about a week it was really slow, so we call and asked if someone could check, because the installer did not install the router to the service, just left the disk for us to do it. They said everything was OK, I don't know how they knew that, they were on the phone with me. Anyway we found out that we had been throttled. OK, after about a week we used more than 5 gigs. We asked if they could get a history of our usage, and they said "no". We've had internet with another company previously for about 4 years and never went over 2gigs and could get a history...
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Internet Services

DISHNET - Misleading Advertising

Posted: 2013-07-23 by    Country Living Is For Me
Complaint Rating:  0 % with 0 votes
I live way out in the middle of nowhere and the only way I have to obtain internet service is by mobile broadband or satellite. I tried mobile broadband and that is another issue I will address later. What I want to say is, if you are contemplating using any satellite service for your internet access...forget it. They all claim to offer a "4g or better" download but, in fact, it truly is only slightly faster than the old dial-up modem gave you. True, if you measure download speeds with their site (hughesnet.net) it will show you have 4gbs or better, but you may die of old age waiting for...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DISHNET - California, Sacramento - advertises that you can get dishnet anywhere but its not true

Posted: 2013-06-30 by    nicolereyes7
Complaint Rating:  0 % with 0 votes
I have dish and I see their commercials advertising that you can get dishnet (their internet service) anywhere...they go so far as to reiterate the point by showing a farm and remote locations and stating you can get dishnet anywhere. Well I called the number on the t.v. gave my dish account number and then told them what I was calling about. They said sorry dishnet is not available in your area, I live in Sacramento, in the city and yet they can offer someone who lives in the middle of nowhere internet service but not someone living in the city. There advertisement is false, whatever happened to...
Complaint comments Comments Complaint country United States, California, Sacramento Complaint category Internet Providers

DISHNET - Texas, Little River-Academy - Intermet Service Money Ripoff

Posted: 2013-06-24 by    008aheadofjamesbond
Complaint Rating:  0 % with 0 votes
I have been customer with Dishnet for several years using the cable/satellite on the TV. I wanted to add internet services. I went through the process of testing to see how many megabites the house used monthly, and decided it would work. I contacted Dishnet, had service set up. It took the technician and his supervisor 4 days to install and get a signal. On the 4th day at 8:45 p.m. I decided this was not a sufficient service and called to cancel. The rep told me to tell the tech's to take the internet equipment with them. They refused stating they do NOT work for Dishnet. I called back to...
Complaint comments Comments Complaint country United States, Texas, Little River-Academy Complaint category Satellite & Cable TV

DISHNET - New York - False advertising

Posted: 2013-06-02 by    JERKLINK
Complaint Rating:  100 % with 2 votes
I need some clarification on a service that Dish offers. I signed up for Dishnet (internet). I have no choice but to use satellite internet due to location of my address. Dishnet is like a cellular data plan. I get 20GB a month at 15mbps download 5mbps upload. I can only use 10GB during the daytime and the other 10GB between 3-7am...not cool!
Dish keeps advertising on TV that you can watch all your favorite shows and movies anywhere in your home on a TV, laptop, phone, tab, and/or any other supporting electronic device. So if i have a tab and want to watch a tv show using the Dish's...
Complaint comments Comments Complaint country United States, New York Complaint category Internet Providers

DISHNET - Wisconsin, Pembine - constant increase with auo bill pay

Posted: 2012-10-31 by    puttzer
Complaint Rating:  0 % with 0 votes
I am so sick & tired of having to call billing because the promotional price was adjusted . Auto bill pays was supposed to keep the price down, yet in a 4 month span, I have have to call & get that adjusted.
I keep getting excuses like "i don't know why the computer did that" or " the compute just assumed you wanted to UPGRADE to the premium package" & so on it goes...
In all Fairness, Direct TV pulled the same crap before i even got my dish hooked up.
Why did we go digital in the 1st place?? will never get the truth.....
Complaint comments Comments Complaint country United States, Wisconsin, Pembine Complaint category Satellite & Cable TV

DISHNET - Everything

Posted: 2012-02-22 by    siahusky
Complaint Rating:  0 % with 0 votes
Customer service are liars plain and simple, and they make people feel like the customer are trying to cheat them...
We decided to get the movie pass so we did. They did not tell us at first that we needed to upgrade our modem at that time we had 3 mps. So after another call after trying to download movies they after 15 mins or so they said that they were upgrading and it would be on soon. After a few days they said OH you do not have enough speed after the 3rd call to them...THEN we still could not get the movies to down load..so they said they would have to have a tech come out for a fee...of...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DISHNET - Kentucky - failing to keep acurate billing records and cheating customers

Posted:    preston g
Complaint Rating:  100 % with 2 votes
at the beginning when i subscribed to dish net i was told my bill would be 24.99 a month my first bill was 40+ dollars my contract is about to expire in the next 6 mths and they have never billed me as they were supposed too from the beginning not to mention about 1time ever 3 mths i get an extra bill stuck on to my bill i currently pay 64.74 a mth my bill for this mth is 126.62 i was told it would never exceed the price of cable that i paid 50.00 a mth for and when i have completed my contract with dish net they are sooooo fired and i will never be a customer of theirs again...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Scam & Fake Checks

DISHNET - Alabama - worst custmer support and management

Posted:    Dmall
Complaint Rating:  0 % with 0 votes
Dishnet is the worst and not sure how they gonna do business.
They harrassed me with so many things.
1) Initially they promised that moving is free from one place and another, then after i moved and reinstallation they charged me $100 .I fought with them telling the representative no: 105 and 405 confirmed me the free move, but the ignored me and not ready to refund.

2) Also they increased my International channel amount without informing me within 1 month after subscription and even thou we are in contract with fixed fee for 24 months.They promised fixed price but when...
Complaint comments Comments Complaint country United States, Alabama Complaint category Satellite & Cable TV

DISHNET - New bizarre charges

Posted:    reybo
Complaint Rating:  100 % with 1 votes
The DISHNet bill reveals amazing charges they never tell you about. These people have gone mad. Are they fighting off bankruptcy? Is someone skimming the profits? In addition to substantial charges for the channels we subscribe to, there are these additional monthly charges, with a new one added every few months:

"Solo receiver" (new name) for each converter box $5 (HD box $7)
DVR Service $5.98 (not honest enough to say $6)
Failure to have a land line telephone connected to your box $5 (really!)
"Protection plan" for voodoo economics service...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DISHNET - North Dakota - Added charges!

Posted:    phyllis
Complaint Rating:  50 % with 4 votes
I think that the Federal communications or attorney general should do an investigation on Dishnet. Like so many others complaints I have seen since I signed up for Dishnet. I too got ripped off big time! When I signed up I was told I could buy the local channels for $8 but found out the news was not local but clear across the country which I have no use for. Then I was never told if you don't have a land phone I would be charged an additional $5. The entire package I thought included the recievers and anything for a price of $49, and was to get a premium channel free for three months. Then...
Complaint comments Comments Complaint country United States, North Dakota Complaint category Satellite & Cable TV

DISHNET - DEBITTING DOUBLE PAYMENT AND RUDE CUSTORMER SERVICE

Posted:    Wayne Anthony Judon SR
Complaint Rating:  100 % with 4 votes
On 10/01/2007 my bank account was debbitted $286.30 when my bill was only $143.15.I called and asked why my account had been debitted the $286.30 and my bill was only $143.15 And was told that i had given permission to dishnet to debit that amount. I talked to a customer service agent name Patrict and told him that i never gave dishnet permission to debit my account double what was olded. Patrict said that he was sorry and couldn't put the money back into my account after i requested it because the debit had not been posted yet and to call back on 10/02/2007 after the debit has been posted...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

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