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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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DirecTV DirecTV - A Disappointing Experience

After reading numerous reviews from customers, it's evident that DirecTV has left many feeling frustrated and dissatisfied. Customers have highlighted issues with service interruptions, billing problems, and unhelpful customer support. It's disheartening to see such negative experiences being shared. As a potential customer, it's essential to consider these reviews before committing to DirecTV for your entertainment needs.

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DirecTV Very pleased!

The technician named Marcus Tillman came to my home and installed my internet service. He was right on time and completed the job quickly. He was extremely knowledgeable and pleasant.

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DirecTV Tired of crappy customer service

I was told they can not send a technician out due to I have an account that only allows them to ship equipment to me. I have had this account since 2012 and have had enough service calls to know he is not telling the truth!

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Is DirecTV legit?

Our verdict: Complaints Board's thorough examination reveals DirecTV as a legitimate entity with notable strengths. Despite a 24% resolution rate on customer complaints, which invites a closer look, DirecTV stands out for its commitment to quality and security. Clients considering DirecTV should delve into its customer service record to gauge compatibility with their expectations.

DirecTV earns 94% level of Trustworthiness

Perfect Trust Endorsement: DirecTV achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for DirecTV. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

DirecTV has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Directv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up DirecTV and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with DirecTV's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 10 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the directv.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to DirecTV. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Extensive channel lineup
    2. High-quality HD & 4K content
    3. NFL Sunday Ticket exclusive
    4. Advanced DVR capabilities
    5. Nationwide availability
  1. Cons
    1. High service costs compared to streaming rivals.
    2. Long-term contracts with early termination fees.
    3. Limited on-demand content library.
    4. Susceptible to weather-related disruptions.
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DirecTV Excellent HD satellite service

I have been a 15 year customer with DirecTV company. My service has not changed since new owners (AT&T). The reliability, customer service, and installation crew are 5 stars. Customer service employees have solved problems without hassle! Thank you!

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DirecTV Call the FBI. Directv is threating me!

Directv sent me another bill. Threating me, If I don't pay the cancelation fee... They will steal it from what ever card they have on file... That's terrble. They told me I have or had 90 days to pay it. I will read the fine print before I order anything ever again... Lesson learned...

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DirecTV Second time a charm

Had an appointment to relocate my dish. The first appointment they sent out a contractor with a piss poor attitude which nearly ended in a fight and nothing accomplished. The second day they sent out a Direct tv employee. The technician (Juan C) was smiling and helpful. He wanted to make sure I was satisfied and went above and beyond to accomplish that. It actually reminded me of what service once looked like. Thank you Juan!

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DirecTV Customer service bill question and package question

I had the honor of speaking with Chris today. He was extremely patient and kind and helped Mr out so much with a billing issue and I wasn't sure if I wanted to keep my services with direct tv but after Chris took the time to help me find more channels I wasn't aware I had I'm super happy with everything now. I used to have xfinty and I'm only a month in With direct tv and internet but I'm super thrilled after speaking with Chris. Thank you so much.

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DirecTV Review for PRE-ATT DirecTV

I have no experience with the DirecTV service that is now owned by ATT.

I really liked DirecTV. I found that the amount of channels and quality of service was on par with the local cable companies. I haven't really experienced to many outages because of stormy weather. I found that when the weather is stormy, the cable companies have outages as well. I have very few complaints, but the major complaint i do have is the customer service. I cannot understand the majority of the indian call center reps. I know it is more expensive, but is it really worth it to save a little bit of money even though the call center employees are so hard to understand? I would rather pay a few dollars more and be able to understand and easily communicate with the person i am speaking with.

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DirecTV I have had Direct TV for many years

I have had Direct TV for many years. Direct TV is much more price effective than Comcast. They offer 150 channels in there basic package for less than Comcast. You can get 150 channels for $29.95 for 12 months, plus 3 premium movie channels. After the 12 month period the price for there basis package goes up to $59.95. This is still cheaper than Comcast. Comcast has a basic package that starts out costing more than Direct TV's offer from the beginning. Comcast only offers 60 channels of viewing. Since I installed for Comcast I should now. When I worked for them I never had them I still went with Direct TV. Sometimes you may loose the signal from a storm, It is not out for long. The same kind of power outages happen with Comcast. There digital cable is lousy. To everyone who has to purchase a provider make up your own mind. As for me I have already used both there is no comparison in my mind. To movie watchers everywhere I hope you get a chance to save money with a nice provider. I have heard other people say they don't care for satellite tv. I love it. www.directv.com

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DirecTV If It Goes Wrong, You Might As Well Forget About It

Would you really expect anyone to stick with DirecTv after the incidents listed below occurred?

1. Sometime around the last week of September, my television service was out. Someone came the next day and redid all the interior wiring, spending about five to six hours but no service.

2. The following day I waited three hours for someone to show up. Two kids came supposedly to redo the exterior wiring. I left. They left. TVs worked. No paperwork was presented. When I returned, I discovered wires hanging all over the back of my house and wires tacked on top of my vinyl siding. Instead of taking a photo of the existing wires and redoing it, they threw it up haphazardly.

3. I called and complained about the defacing of my property. No one asked me before doing it. Someone returned and basically fixed the wiring. So now, we are into three days of my time because of incompetence. I have pin holes in my vinyl siding. No way to repair that, and no way to match the 20-year-old vinyl siding either.

4. At this point, I decided I did not need a second receiver. I called and downgraded my service. It took FOUR phone calls to get a box and a label to return this working Genie to the appropriate parties. Problem is that whoever answers does not understand English and knows only a few phrases.

5. Somewhere, along with these phone call, several empty boxes were sent here, but without mailing labels.

6. I put up with an overheating receiver for several weeks until I could not stand it anymore. I had to go through this same ordeal of trying to communicate with people who could not understand what I was saying. Finally, after four or five phone calls, I got a receiver, and I let it sit because I could not stand to go through another ordeal.

7. Finally on November 3, I hooked it up. It would not activate. I called technical services. He tried twice to activate it. Then, he told me I needed to have a tech come to my house. I said NO. All the wiring had already been redone. Obviously, something was wrong with the receiver I was sent. The TV message said it was inappropriate for the current dish I had. I asked for a label to send this receiver back. I hooked up my old receiver, which did NOT have the non-connect message.

8. Then, I tried once again to get a label to return the receiver. It is still sitting in my house as of Nov. 8. The customer service people tell me to throw it in a recycling bin or return it to recycling. I know better. If it is new, and it works, it should not be thrown away. I don't want to be charged for a missing receiver.

9. I tried to watch TV with my old receiver from Nov. 3 to 7, and it did not work. On one of the calls to request a label, I discovered that the tech had left the new receiver's numbers on the service and disconnected my old receiver. I demanded that they fix that immediately. I also asked for a credit for five days of non-working service.

10. I dared again to ask for a new receiver. I got the standard so-sorry fake apologies in the two or three sentences that these non-English speakers know. Apparently, the request was granted because I received notices from FedEx.

11. Someone from Boise, Idaho, started calling me saying she was from your office. As a longtime journalist, I know that your office is not in Idaho and that was either a scam or some person from a call center. Some of us are not stupid enough to fall for something like that. And I have no idea where she got my information anyway.

12. Tonight I tried again to ask for a label and was told that I could take the receiver to an AT&T store. My, my. Why wasn't I told that before?

13. At 5:23 pm, I received a notice that my package had been delivered. I went to my door, and nothing was there. I called FedEx and they are checking on it. Apparently, it was delivered elsewhere.

No one wants to put up with this nonsense.

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DirecTV DIRECTV- Worst Service in the world!

To Whom It May Concern,

I have NEVER had such horrible service in my ENTIRE life. If you have Direct TV and/or plan to use their services in the near future, I HIGHLY recommend that you DO NOT!

I started using Direct TV in 2014 living with a roommate and had been a well paying and loyal customer ever since. As soon as I decided to move out into my own studio, it has been hell trying to end my services.

Direct TV made it impossible for me to make the process an easy transition. I wanted to keep my services with Direct TV but was told by my landlord that the dish WAS PHYSICALLY NOT able to be installed on the property. Also, the dish couldnt be installed (as stated in the lease) because it would change the visual continuity of the property. I then explained the situation to a Direct TV customer service rep and got an absolutely ludicrous response!

They told me it would be considered an early cancelation fee of somewhere around $250.00 because that would be breaking my agreement with Direct TV. I never intended to end my services until I was told it was physically NOT POSSIBLE to install Direct TV on the property. Although I am aware of Direct TV policy; We only waive the fee if a technician comes to the location and physically can not get direct site for the dish, I think it is insane that I must move to only apartments that allow Direct TV services? In return, I told the customer service rep that my roommate and I would be emailing corporate and once the final decision is made on my account to contact me with my final balance.

I also gave Direct TV my new address for any forwarding billing/messages but I was NEVER called, I NEVER received a final bill/ or email, and no one ever informed me of the status of my account. All I received was a box in order to ship back the equipment. After sending back my equipment, (ON THE DAY BEFORE CHRISTMAS EVE) I happened to check my Bank of America statement because I was working to complete my holiday shopping and saw a withdraw of $186.02 which I never authorized! I was still waiting to hear back from corporate to know my final payment.

I NEVER saved card information with Direct TV and money was withdrawn that I needed for the holidays, that is ABSOLUTELY INSANE! How are you even able to get access to my account!? I called Direct TV customer services and was then directed to a supervisor who apologized over and over for my troubles. The supervisor informed me that he also saw Direct TV was charging me $147.16 for my equipment which I had already returned!? I told him that it was Christmas and I had been waiting to hear back about my balance and never was contacted. I asked if he could have the $186.02 put back in my account and then have someone notify me of my final bill. That would allow my old roommate and I time to figure out how to split the remaining balance. The supervisor told me, no problem and that the money would be put back in my account as soon as possible but it may take a couple days and that someone would be contacting me within the next two days about my final payment. AGAIN, I was NEVER contacted but instead, I received and email a day later stating that I was not getting my refund. I was LIVID!

I called back to customer service AGAIN and was speaking with Tasha who tried to fix the problem when I had 100 notes already under my account name. She waisted my time when I asked over and over to just talk with a supervisor. She tried to reason the situation then to only say Im sorry mamm, I only help customers interested in reconnecting with Direct TVlet me transfer you to billing. I was on hold for 20 minutes before finally being connected to Jay Marco, another supervisor. He THEN TOO APOLOGIZED AND TOLD ME THE $186.02 WAS NON-REFUNDABLE BUT THEY WOULD MAKE SURE THE $147.16 FROM THE EQUIPMENT FEE WOULD BE PUT BACK ON MY ACCOUNT WITHIN 72 HOURS (since the system finally showed that they had received the equipment). I asked him ARE YOU SURE IT WILL and he responded YES, MAMM! I bet you can guess what happened next!? I got back from being away on Christmas vacation with family and the money was STILL NOT returned!

I called one last time and spoke with yet ANOTHER SUPERVISOR and she told me she does not understand why I was told I was getting a refund when that is not possible and I will not be getting a refund at all because of policy. ARE YOU KIDDING ME!
I TALKED TO OVER 14 REPS AND 3 SUPERVISORS WHO TWICE TOLD ME ABOUT A REFUND AND THEN NOTHING AT ALL!
UNAUTHORIZED TRANSACTIONS ON AN ACCOUNT WITH UNSAVED CARD INFORMATION AND.
CUSTOMER EMPLOYEES TRYING TO SOLVE SITUATIONS THEY DONT HAVE THE AUTHORITY TO RECTIFY.
NO ONE had correct information.
THE WHOLE STAFF SHOULD BE FIRED FOR NOT GIVING OUT CONSISTENT INFORMATION!
This was THE WORST SERVICE I HAVE EVRRRRRRRRRR DELT WITH AND I RECOMMEND YOU TO ABSOLUTELY NOT, I REPEAT DO NOT USE THEIR SERVICES UNLESS YOU WANT TO BE WITH THEM FOREVER OR BE RIPPED OFF! NEVRR AGAIN. MY RATING = -15

DO NOT USE DIRECT TV, EVER!

THANK YOU,

UNHAPPY CUSTOMER

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DirecTV - Satellite

I paused my DTV account in September 2023. I cancelled my account in January 2024. I got a bill February for $61, when I had been $0.00 bills since September. I have called and called and called to see if I can get this charge removed or written off since I did not use the service during this period. I was told the first time it was a charge for them to...

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DirecTV - Directv Account

I am very disappointed in the customer service that your company has provided. I was dealing with Direct TV, for on of of my account #[protected] which the refund has been due more than over a year plus. I was communicating with your customer service department for over three months now and finally one of your Manager got involved and gave me a discount on my...

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DirecTV Less channels

Account# [protected] we inquired Nov.22 if we needed to have a satellite installed by our new house before the ground froze. Instead the girl on the phone didn't listen to a word said and turned off our reception and have our new equipment installed in an unfinished house. I called and told them the house wouldn't be finished for months and turn on our TV. I was told I would get a discount and have our same service back. Instead we got the bottom service with a fraction of the channels. After numerous phone calls being told something different each time I got some channels back with different charges than I was told would happen. This is what we get from 25 years of faithfully paying our bill on time. I have deep reservations to have direct tv in our new house in a few weeks. What should I do?

Confidential Information Hidden: This section contains confidential information visible to verified DirecTV representatives only. If you are affiliated with DirecTV, please claim your business to access these details.

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DirecTV Direct TV Satalite

The Sales Rep, Sarah Johnson, misrepresented the services we were expecting to receive. She specifically requested the programs we enjoy. After informing her she quoted a package of the 165 channels for $79.00. We've been Spectrum customers for years, but needed to search for a more reasonable service since my husband's work related injury we've been experiencing a financial hardship. After the install we notice the programs we discussed that we enjoy we're not available. Also the Sales Rep assured we'd get our basic channels, apparently one of our basic channels has stop viewing due to a contract negotiation issues. We were never informed that a problem like that would exist. Also, we had approximately 2 inches of snowfall this morning which affected the service. We express our concerns to the Sales Rep that we do have blizzard like conditions in Buffalo, she assured us the service is very reliable. Also, be aware remotes are not senior citizen friendly. Buttons are very small & do not light up.

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DirecTV - Satellite TV

We have been Spectrum Customers for over 25 years, since my husband's work related injuries we have been experiencing a financial hardship & needed to search for a more reasonable service. The Direct TV Agent Sara Jones, Ref# 954558, asked me what programs we like to watch, I informed her the home repair shows, flip house shows, Lifetime, & Food channel...

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1:14 pm EST
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DirecTV Price increase for tv service

I have had DirecTV service for quite a while and have used autopay to pay my monthly bill.

I have been paying $76.61 per month for a long time. I received a bill on December 4, 2023, for $161.36 for the same level of service.

I called DirecTV and told them that I did not approve this charge. I told them that I did not think they could legally change the price without giving me notice. They said my contract had run out, and this is the new rate. Since I have autopay, DirecTV has already charged me the new rate and will not do anything about it.

I would have to be refunded the $84.75 difference and quit the service.

Larry Zetocka

[protected]

Claimed loss: $84.75

Desired outcome: Reimburse the difference and come up with a more reasonable plan The $161.36is to expensive

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11:31 pm EDT
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DirecTV Over charge of bill and no receive of payment from CenturyLink on 8/21 payment.

I paid CenturyLink $116.23 and they sent the payment to DIRECTV. DIRECTV said that they have never received the payment and that I needed to get ahold of CenturyLink and find out what happened to the payment. DIRECTV denies of ever receiving the payment and the bill is in excess of $ 238. This matter has been going on for over 2 weeks and has caused me to have so much stress that I had to go to the hospital. i would like to get this matter resolved and settled this with DIRECTV. If this matter is not resolved, I will get ahold of Mr. Peterson, Assoc. Director, Ceo and president or one of his staff members. I have bill and confirmation page to prove that I paid the bill.

Desired outcome: i would like a couple months free of bill.

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DirecTV - Directv unjust disconnect and fraudulent practices

On Approximately Friday October 6, 2023, the error message, 726 appeared on my screen and advised me to go online to reset my receiver. In doing so, I noticed a message that a payment was made on 10/02/2023 in the amount of $434.42 and the payment was reversed on 10/05/2023. When I contacted DTV Customer Service, I was informed that my account was closed...

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DirecTV - Cancel subscription due to app system complications

Ordered the Ulimate Package for 109.99 on Sept.29th,2023 and before I submit my information for purchase. I clearly read all terms and agreements very clearly and it stated that there will be a $30 temporary hold for five (5) days on my account which was ok. And that I had 30 days to decided if I would like to keep the subscription or cancel it before you...

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

How to file a complaint about DirecTV?

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