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Direct Buy Complaints & Reviews

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Direct Buy - Auto warranty scam

Posted: 2014-07-16 by    Thomas Zeyer
Complaint Rating:  0 % with 0 votes
When I bought my car (used) I decided to by a warranty DBW offered the coverage I was looking for. I made an initial payment and was told the remainder would charged to my account over 18 months this was May 2013.
I was told there is 1month or 1000 mile waiting period before I could use my coverage.
6 Weeks after the purchase about 850 miles I had a transmission problem. I took the car to Ford and called them. After getting the car checked at my cost they suggested I go to AAMCO who they had a working relationship wit. I had the car moved to AAMCO they checked it and confirmed the...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Direct Buy - Cabinets

Posted: 2014-03-14 by    Joanie Martin
Complaint Rating:  100 % with 1 votes
Joined direct buy back in sept 2013 because we were going to do a remodel.
Went there today to pick out some kitchen cabinets for our kitchen. We already had a design. We were told it didn't matter we would have to pay 300.00 to see a designer in order to buy cabinets.
I think this is just wrong and a ripoff . We paid 2000.00 dollars to them to buy products, and now we have to pay them again to order?
This is a total SCAM!
Joanie. Martin Nokesville va....
Complaint comments Comments Complaint country United States Complaint category Furniture

Direct Buy - Alabama - over priced items

Posted: 2013-05-11 by    Taking advantage of the south
Complaint Rating:  0 % with 0 votes
Everything they offer is over priced. Nothing you look up in the stores around here match, at least nothing that I can afford. The items are big money market items. Things rich people look for and buy. For example. They told me I would be able to buy things out of the places I shop. Like lowes, home depot wrong. What they should have said is the store you shop in have to have what we sale. Biggest scam I've never bought anything from them. I haven't even gone back for orientation. I figured I'd go back after buying something since most of it you have to pick up but, I can't find...
Complaint comments Comments Complaint country United States, Alabama Complaint category Home & Garden

Direct Buy - South Carolina, Columbia - FRAUD

Posted: 2013-01-26 by    maxpower1950
Complaint Rating:  100 % with 2 votes
salesman implied we would save a lot of money. made it sound like we were stupid not to buy the membership. we had to take his word that another place would have charged double for the product. Also he said the prices on the flooring included shipping and installation . I went to website to order hardwood flooring and they do charge for shipping and handling. it's cheaper at Lumber Liquidators, by far. I had to make a decision and there is no 3 day cancellation . I need my money back. I lost my job....
Complaint comments Comments Complaint country United States, South Carolina, Columbia Complaint category Retail Stores

Direct Buy - Scam

Posted: 2013-01-12 by    cinda28
Complaint Rating:  100 % with 1 votes
Direct Buy is a scam! Now I'm stuck paying a bill for $185 per month and I haven't even used the membership. I tried to cancel my membership after I was constantly begged to join and was told that I could not cancel. After talking to another representative later on I was told that I called too late to cancel the membership. Really!!! Now I'm stuck with paying a monthly bill to Versa Finance and I do not want the membership to Direct Buy. I do not see the major savings that they offered at the time for you to join. If anyone knows a way to get out of this mess, please let me know....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Direct Buy - Texas, El Paso - closed down want refund on membership

Posted: 2013-01-09 by    Lorenzo Carreon
Complaint Rating:  0 % with 0 votes
Direct Buy of El Paso closed without notice I paid $5000. for membership and do not live anywhere near any Direct Buy Store who can I contact to cancel membership as I am unable to shop....
Complaint comments Comments Complaint country United States, Texas, El Paso Complaint category Retail Stores

Direct Buy - Avoid dealing with this ppl

Posted: 2012-10-11 by    Figoy
Complaint Rating:  100 % with 1 votes
I also fell for the “free laptop or tablet” offer from Direct Buy. It turns out that you must log on to ElectronicsClaimCenter.com and, after choosing your “free” product (without any description or specs) and agreeing to their terms, you can print out a Voucher Activation Confirmation Form. Within 5 days, this must be signed and mailed (certified!) together with a copy of your ID and a SASE. Within 30 days, they will mail to you a Product Certificate and instructing you to keep the envelope and to log on to another site (not specified until you get the mailing). At this...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Direct Buy - Arizona, Lake Havasu City - Gift SCAM

Posted: 2012-09-05 by    Wyndflwr
Complaint Rating:  100 % with 3 votes
I received a "Gift" Certificate from Best Buy for a "free" tablet or netbook or blueray or video camera. All I had to do was redeem the "certificate" and send in $39.95. I filled everything out, read the instructions and sent a copy of my drivers license as required and a check for the $39.95 as there were no other instructions on how to pay or any place to fill out for a credit card. I received a letter in the mail today that states that personal checks are not accepted as an appropriate method of payment and my certificate is now NULL and VOID for "Not adhering...
Complaint comments Comments Complaint country United States, Arizona, Lake Havasu City Complaint category Bad Business Partners

Direct Buy - Was lured into Direct Buy of Baton Rouge

Posted: 2012-06-13 by    Alkinote
Complaint Rating:  83 % with 6 votes
Was lured into Direct Buy of Baton Rouge, LA by them sending a card stating we would receive a free touch pad computer and blu-ray DVD player for sitting through a 90 minute presentation last chance. This was the first card I received? We sat through the presentation (My Fiancee and myself). After a lot of pressure selling to sign and join their club. We went through two (2) salesman. We unfortunately did so. We did not receive anything free. They gave us a card to send off with fees of $80.00 to receive the items. When we return home we researched them on the internet and found a lot of people...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Direct Buy - Free notebook

Posted: 2012-01-20 by    KiranRK
Complaint Rating:  0 % with 0 votes
Don't go with Direct Buy free notebook promotion. They gave us a very cheap china made product which doesn't work. Besides membership fees is very high. So don't waste your time with promotions or with Direct Buy...
Complaint comments Comments Complaint country United States Complaint category Furniture

Direct Buy - Connecticut, Norwalk - Franchise closes!

Posted: 2011-11-25 by    drosenburg
Complaint Rating:  80 % with 5 votes
In September of 2011, I received an email informing me that Direct Buy of Fairfield County had lost their franchise after only 6 months after signing up and paying the $5000. They "graciously" offered to transfer our membership to a club that was more than an hour from our house. My wife and I NEVER would have signed up with a club so far away from where we lived. When I contacted the corporate office I was told, "Fairfield DirectBuy is privately owned and operated franchise. They own your contract and you will need to contact them at 203-845-9500 for assistance." Clearly since...
Complaint comments Comments Complaint country United States, Connecticut, Norwalk Complaint category Other

Direct Buy - Nebraska, LaVista - harassing phone calls

Posted: 2011-11-03 by    mar46tin
Complaint Rating:  80 % with 5 votes
Direct Buy is dangerous. If you make the mistake of letting these clowns get your phone #!!! They will NOT quit calling you even after you have CLEARLY, and LOUDLY voiced the fact that you are NOT interested in doing business with people like them. In addition they flood your mailbox with unwanted literature steadily.
Last night I got a 4th call from them within the last month and again I harshly told them to buzz off. Withing 15 minutes I get a call back from a screaming, ignorant lunatic supposedly named Amanda who claimed to be the manager of their operation. She told me that she was going...
Complaint comments Comments Complaint country United States, Nebraska, LaVista Complaint category Furniture

Direct Buy - refund

Posted: 2011-10-19 by    samuel catoe
Complaint Rating:  0 % with 1 votes
bought into direct buy on 10-13-011 tried to get a refund on 10-20-011 would not give it back have not used it. PLEASE help me can not afford this....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Direct Buy - Shipping Handling

Posted: 2011-05-18 by    ear214
Complaint Rating:  60 % with 5 votes
We were told up front that some catagories of products offer more savings over retail prices. We have found this to be true. You won't save as much on electronics as on furniture or home improvemnet. We don't feel that they misrepresented the membership. That said, we would only recommend them if you are planning to purchase new furniture and do some major remodeling as those catogories have the most savings. We've also saving on sporting goods. It does take a long time to get most products, so if you need something right away you'll be stuck. Our dishwasher broke and we got...
Complaint comments Comments Complaint country United States Complaint category Building, Construction

Direct Buy - Michigan, Rochester Hills - Direct Buy

Posted: 2011-04-16 by    Tracy Bugaiski
Complaint Rating:  100 % with 3 votes
My boyfriend and I signed up for Direct Buy last November. I was currently purchasing a condo and specified that I couldn't do anything that would go on my credit, or have my credit checked. Gail, who was the sales woman who helped us, insisted that it has nothing to do with my credit and is simply like a "gym membership". After signing up, the following evening I tried calling the owner of the company to cancel. His secretary claimed he is on vacation and will call me back in a couple days. When a couple day's have gone by, I still have not received a phone call. I called back...
Complaint comments Comments Complaint country United States, Michigan, Rochester Hills Complaint category Business & Finances

Direct Buy - California, San Diego - Paying more the merchandise

Posted: 2011-03-31 by    Martin Aguilar
Complaint Rating:  100 % with 2 votes
My wife and I had decided to check out Direct Buy and buy a membership. What we didn’t realized is that, we had to pay for shipping as well when we purchase an item. At the end, your paying more for the merchandise than if you would have gotten it at family owned store. On top of that, I paid for the membership that was about $6, 000. It is not worth it, and I would not recommend anyone to buy a membership with Direct Buy. It is a Rip-Off!!...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Business & Finances

Direct Buy - Michigan, Saginaw - Unethical Business

Posted: 2011-03-27 by    yjemia
Complaint Rating:  80 % with 10 votes
Buyer Beware they will tell you anything! I had recently purchased a house and went to the direct buy showing. I wanted to put a new fence around my property. The salesman promised they had all the contractors and equipment I would ever need. He also promised that they had roofing companies at low prices. The promise of future savings and THE ONE TIME FEE to be a member for life pulled me in. He was so nice and polite and seem to understand all my concerns. I wanted to go home and think about it but once you leave you cannot join...My roof was going to cost upwards from 7, 000 and my fence 5, 000...
Complaint comments Comments Complaint country United States, Michigan, Saginaw Complaint category Bad Business Partners

Direct Buy - Pennsylvania, Lancaster - Quality of Product

Posted: 2011-02-25 by    RHaroldG
Complaint Rating:  100 % with 9 votes
We purchased a Direct Buy membership back in 2003, when the price to join was within reason. The first purchase was for Bathroom cabinetry, marble sink, etc. We were pleased with the purchase and felt we made a good decision in joining the "club". We then moved to a new location and started delaing with another Direct Buy office - this is where the nightmare begins. First purchase we bought a set of curio cabinets. When we received them they were just about identical, however, we found over 12 variations of the design, be it the location of shelves, locks, the top, bottom legs, and the...
Complaint comments Comments Complaint country United States, Pennsylvania, Lancaster Complaint category Other

Direct Buy - Tennessee - Cancellation of Membership

Posted:    Brenda Gibson
Complaint Rating:  100 % with 14 votes
I am complaining about not having my membership to Direct Buy cancelled although I submitted a letter requesting the cancellation. I saw the commercial and called the number for a chance at winning the $50, 000 home makeover. I was contacted by a sales consultant to set up a time to go to my local Direct Buy and try the key that was mailed to me to see if I won the $50, 000 home makeover. My husband and I had to spend 2 hours listening to how great the company was and how much money we could save. Needless to say we were also dupped into signing up to become members and realized after looking at...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Bad Business Partners

Direct Buy - Pennsylvania, Cranberry Township - Fraud/Scam

Posted:    mrmpgh
Complaint Rating:  100 % with 15 votes
I went to one of their "by invitation only" meetings tonight. What a joke. The presentation was hysterical. The presenter was a fool, jumping up and down when showing prices and amounts of money that members saved over retail. When he spoke about the cost of membership, he said for the first 3 years it would be a cost of 1595, I heard $15.59, not bad, he wrote on the the board 1, 559.00. I knew this was out of my reach.

After the presentation I met with the sales person I met on first coming in. I stood and told her I was not interested and it was too expensive. I showed...
Complaint comments Comments Complaint country United States, Pennsylvania, Cranberry Township Complaint category Home & Garden

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