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DirectBuy Customer Care Service

DirectBuy, Inc.

8450 Broadway
Merrillville
Indiana
United States - 46410-6221

Customer Support Phone Numbers

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DirectBuy Complaints & Reviews

Direct Buy / Household appliances

Re
Reviewer75685 on 2016-02-28
The company is a definite ripoff. The sales representative called and called to get us in for the sales pitch. Upon listening to all of the "wonderful" opportunities to save all "all" brands, we signed-up. At the first opportunity to use the service, we got no assistance and continue to get no service. Haven't been able to complete a sign sale.

Direct Buy Auto Warranty / Extended Warranty / Vehicle Service Contract

Re
Reviewer86951 on 2015-09-01
Do not purchase an extended warranty from Direct Buy Auto Warranty ("DBW"). I purchased the Platinum Elite LEP (DBW's top-of-the-line warranty) (the "Warranty") for $2, 600.00 to cover my 2012 F-450 through 200, 000 miles (bought the Warranty to cover the gap when factory...

Direct Buy Auto Warranty / Direct Buy Warranty -

Un
unhappy NJ on 2015-01-29
MIDDLESEX COUNTY – A company that advertised customers "would never pay for covered auto repairs bills again" has agreed to stop operating in New Jersey within six months and reimburse consumers who purchased motor vehicle service contracts but were not provided the coverage a...

Direct Buy of Southern Maryland - Maryland, Lanham / Furniture

Gr
G R L on 2014-10-08
I ordered two expensive chairs which came with the wrong finish + more problems. Manufacturer by email told Direct Buy to change the finish in the order to the one provided rather than the finish I ordered. Direct Buy indicates that there is nothing defective about the furniture received...

Direct Buy Auto Warranty, Iselin, New Jersey / Auto Warranty - New Jersey, Iselin / SCAM!

Ma
Marian P. on 2014-08-19
Total SCAM!!! FRAUD!!! I purchased the Elite Platinum Warranty (VSC NUMBER 47210504) in November 2013 for a 2004 XJR. On August 15, 2014, Direct Buy Auto Warranty denied a claim to replace/repair the Right Rear Tie Rod and the Left and Right Front Lower Control Arm Bushings, that failed...

Direct Buy Baton Rouge - Louisiana, Baton Rouge / Direct Buy misleading consumers

Ja
Jake abshire on 2014-07-30
1) Direct Buy is misleading consumers in to think they can buy direct from manufactures at cost. (2) Direct buy tells you if you don't join today you cant never be a member. (3) Direct buy tells you they will not pull your credit and they do. (4) Direct Buy will not allow you to post negative reviews on there site.

Direct Buy / Auto warranty scam

Th
Thomas Zeyer on 2014-07-16
When I bought my car (used) I decided to by a warranty DBW offered the coverage I was looking for. I made an initial payment and was told the remainder would charged to my account over 18 months this was May 2013. I was told there is 1month or 1000 mile waiting period before I could use...

Direct Buy Auto Warranty - New Jersey, Iselin / Deception and false advertisement

Sh
Shariq Quamar on 2014-06-24
I have some recorded conversations with Direct Buy representativeas evidence they are engaged in deception and false advertisement. After submitting an online request to purchase an extended auto warranty for my son's car, I received a phone call from Direct Buy Auto Warranty and...

Direct Buy / Cabinets

Jo
Joanie Martin on 2014-03-14
Joined direct buy back in sept 2013 because we were going to do a remodel. Went there today to pick out some kitchen cabinets for our kitchen. We already had a design. We were told it didn't matter we would have to pay 300.00 to see a designer in order to buy cabinets. I think this is just...

Direct Buy Auto Warranty - New Jersey, Iselin / Fraud

Ma
MARY ANN ORSE on 2014-02-12
I just purchased a used 2006 bmw x5 4. 4i with 82, 000 miles. I started looking for extended warranty and found direct buy on line. I explained to the sales rep what i was looking for i wanted full coverage on the car because i new when and if something needed fixed on the bmw the cost...

Direct Buy Auto Warranty - New Jersey, Iselin / Auto Warranty

Ww
W Whitfield on 2014-01-30
Purchased a extended warranty thru Direct Buy. The heater went out in my vehicle. I called Direct Buy and informed them that the heater went out in my car. They informed me to take the vehicle to a ASE certified company. I did. My car sat there for a day. I called Direct Buy back the...

Direct Buy Auto Warranty - New Jersey, Iselin / fraud/scam

Co
Connie Kay on 2014-01-29
I, apparently along with other unsuspecting people have been taken for a scam by direct buy auto. I paid $1900 for my warranty for my 2002 Mercedes. I have had no problems with my car and even took it in last week for Service A oil change. Three days later the one year old battery was dead...

Direct Buy Auto Warranty - New Jersey, Metuchen / Billing and Service

Cl
Clevario on 2013-08-09
On February 2, 2013 my debit card was charged for $300.00. I thought I purchased the Warranty on January 31, 2013. Never again did I hear from this company. Never did I receive an email or mailing from this company. I was questioning what was going on with the warranty and after months of...

Direct Buy Membership - Florida, Pensacola / Scammed

De
demgem on 2013-07-18
We took the lowest membership of $3490.00 that we couldn't really afford but the savings and conveince that was promised would have been worth the sacrifice, if it would have been true. During the orientation the subject of online shopping from your home came up. I am a handicapped...

Direct Buy - Alabama / over priced items

Everything they offer is over priced. Nothing you look up in the stores around here match, at least nothing that I can afford. The items are big money market items. Things rich people look for and buy. For example. They told me I would be able to buy things out of the places I shop. Like...

Beta Finance Direct Buy - New York, Syracuse / Rip off of $5000.00 +

Su
Sucked in: on 2013-03-01
We were sucked in paying $5, 130.00 to Direct Buy Syracuse, NY. First solicited by Direct Buy by phone and mail. Once inside you are burdened with a false sense of security by them telling you that if you don't sign you can't come back. Promising low costs and gifts, none of...

Direct Buy - South Carolina, Columbia / FRAUD

Ma
maxpower1950 on 2013-01-26
salesman implied we would save a lot of money. made it sound like we were stupid not to buy the membership. we had to take his word that another place would have charged double for the product. Also he said the prices on the flooring included shipping and installation . I went to website...

Direct Buy - Missouri, Louisiana / Scam

Ci
cinda28 on 2013-01-12
Direct Buy is a scam! Now I'm stuck paying a bill for $185 per month and I haven't even used the membership. I tried to cancel my membership after I was constantly begged to join and was told that I could not cancel. After talking to another representative later on I was told...

Direct Buy / Avoid dealing with this ppl

Fi
Figoy on 2012-10-11
I also fell for the “free laptop or tablet” offer from Direct Buy. It turns out that you must log on to ElectronicsClaimCenter.com and, after choosing your “free” product (without any description or specs) and agreeing to their terms, you can print out a Voucher...

Direct Buy - Arizona, Lake Havasu City / Gift SCAM

Wy
Wyndflwr on 2012-09-05
I received a "Gift" Certificate from Best Buy for a "free" tablet or netbook or blueray or video camera. All I had to do was redeem the "certificate" and send in $39.95. I filled everything out, read the instructions and sent a copy of my drivers license as required and a check for the...

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