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Con Edison Complaints & Reviews

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Con Edison - New York, New York - Overcharging Disabled Clients

Posted: 2015-07-07 by    Saby Jimenez
Complaint Rating:  0 % with 0 votes
I am seeking an attorney who is serious about bringing allegations against Con Edison regarding overcharges, fraud, and abuse of disabled customer accounts. I am sure they will find many counts of fraud in my account alone. I have filed complaints after complaints with the PSC. In one occasion of many, I was told that they did not care who I was or what my condition was and that my debt needed to be paid. I was not calling for my account, but I was advocating for my mother as I handle her affairs as well. Senior Supervisor went and signed me up for a payment plan without my authority and falsified...

Con Edison - service failure

Posted: 2014-12-02 by    jfrei498
Complaint Rating:  0 % with 0 votes
I moved into my new apartment on December 1st. I attempted to contact CON Edison in advance of my move in order to set up electric and gas services. I have a two month old son and did not want to move into an apartment with no lights or heat in the winter. I was informed that I needed to first provide them my lease and then they would turn on the service. After receiving the lease on the 1st and immediately faxing it to CON Edison they did not receive it, although I had a confirmation fax showing they did receive the fax. I resent the fax the following day to then be informed that I had to wait...

Con Edison - Idenity theft

Posted: 2014-10-09 by    lmetelitsa
Complaint Rating:  0 % with 0 votes
I was contacted by a bill collector in Sept. 20014 regarding an outstanding bill from NYC's Con Edison. They claim somebody opened account under my name and SSN in 2004 and have unpaid bills for almost $2, 000. Account was opened with no supporting documentation, just a name and SSN. The bill collector posted negative info to the credit agencies prior to contacting me. I submitted FTC report and police report and all kinds of proofs that I resided somewhere else. Con Edison rep called me a liar and was exceedingly hostile....

Con Edison - Falsely high bill

Posted: 2014-07-18 by    Valerie_White
Complaint Rating:  0 % with 0 votes
For the period of 04/04/2014 - 05/05/2014, Con Edison has assessed a charge for our gas bill that is extremely and undeniably high for this home, certainly considering the usage prior to and after this charge was assessed. The amount charged is $1, 959.86. Below is a summary outlining billing history from October 2013 - this clearly shows a trend that does not support ConEd's billing in April 2014. I am currently renting the first floor of the home where the bill was assessed, and despite my landlord's constant attention to this matter, Con Edison has done nothing. He has contacted Con...

Con Edison - Supply Rate TRIPLED

Posted: 2014-02-08 by    BobRooney
Complaint Rating:  0 % with 0 votes
Just got my bill today, and my supply charge went from 7.2 cents/kwh for the same month in 2013 to 21.7 cents per kwh this year. Is anyone monitoring this monopoly? My delivery and gas were within reasonable range but my bill skyrocketed just to fill their pockets! I am planning on taking this to small claims court for fraud. Lets see them lie their way out of this one. Hopefully i can get back my $350....

Con Edison - New York, New York - Unethical Business, Fraudulent

Posted: 2013-02-12 by    ConEdFraud
Complaint Rating:  100 % with 2 votes
Con Edison Should be Shut Down for Ripping Off Hard Working New Yorkers, I wish in my Lifetime i could see this Monopoly and Crooked, Pathetic, and Incompetant Company be brought down by the Federal Government, This company is Horrendous, What they do and have been doing to New Yorkers is Illegal, Why won't any Legislation Slam this Company into the Ground, It is Legalized Stealing? What is wrong with this Country, When a Company as Massive as Con Ed can simply Rape the People of this Great City Year after Year ? We cant switch, as they have their Hands On everything and still have 100% control...

Con Edison - New York, Bronx - Overcharging/High Billing

Posted: 2012-04-16 by    Samona Marcus
Complaint Rating:  50 % with 4 votes
For years I have been complaining about how high my con edison bills have been every month. I live in a very small apartment and my bills every month range from $500 - $800. It makes no since. I hardly have anything in my house that would require so much electric usage. I have a very low income and cannot afford to pay so much. Con Edison is ripping people off. It is not fair. I've asked Con Edison to come to the house to see if there is anything wrong in the apartment that is causing this problem and I am getting no help from them. In January they installed new meters and since then my bills...

Con Edison - New York, Bronx - Bills that can't add up

Posted: 2012-01-30 by    mmog
Complaint Rating:  0 % with 0 votes
Con Edison has been overcharging me for years.I just kept on paying.Now I am on Disability and for the last three years my bill fluctuates between 250 an 300 dollars monthly ! Two adults in a 4 room apt who don't even.
have cable, internet or phone services.I use an electrical stimulator (battery operated /needs charging) for crippling osteoarthritis, degenerative disc disease and fibromyalgia.I also have copd and heart issues.They had the audacity to turn me off during the summer w/o warning for not making a deposit on a payment agreement.All my food spoiled (I receive food stamps)and...

Con Edison - New York - Billing Scam

Posted: 2011-10-25 by    conedscam
Complaint Rating:  100 % with 1 votes
Not only has Con Ed billing skyrocketed with added bogus surcharges, they scam you when you need to vacate your last residence. I moved over 3 months ago, and called over 1 week prior to schedule a shut off date. I explained to them that I needed to close my account on 7/15, and they offered me a reading on 7/15 to ensure I do not get any extra billing. Indeed, when I vacated on 7/15, the electricity was shut off, and shortly after, I received a bill dating to 7/19. I called Con Ed again to ensure the account was closed, and was assure that it was. Now it is late Oct, and I got another bill from...

Con Edison - Ignoring problem

Posted: 2011-07-26 by    jimgalb
Complaint Rating:  0 % with 0 votes
I have for years been having to call con ed about electric blinking on and off long enough to have to reset many timers, cablevision box etc. I keep being told a ticket is written and someone will contact you. it never happens. they say I need electrician, which I had one check my house and found nothing on my end, but neighbors does same thing. I have been on them now since feb and still have no-one reply or check situation. We also know that it is a switching problem con ed has. what does it take to get an answer?
Thank you Jim Galbraith...

Con Edison - New York - overcharged electric bill

Posted: 2011-03-11 by    la love
Complaint Rating:  100 % with 3 votes
I moved into a new apartment in a private house on june 2010 and was pay my electric bill on time every month. On september that very same year i had received and electric bill that stated "amount due none", so i called the company to find out if there was an error on my bill. They told me that because i had overpaid on my last bill the remaining was rolled over to the next month, meaning i had paid two bills in one month. Then from the month of october 2010 i had received the same bill stating "amount due NONE", so i called con edison again. On november 2010 they finally decided to send an inspector...

Con Edison - New York, Brooklyn - Gradual Charges

Posted: 2011-02-09 by    zguyd
Complaint Rating:  100 % with 2 votes
When I first moved to this 3 bedroom apartment was in September 29th, summer was just ended. It's me, my wife and two children that live here. I had only one window AC located in the living room that I was using regularly to cool the whole place. Con Edison came in, read the meter and they initiated my first bill for $ 107. I thought It was phenomenon.
My monthly bills were as follows: October $98.00, November $96.00. Toward the end of November a company named Just Energy showed up to my door and talked me into an energy saving plan. They said that they will supply my electricity at...

Con Edison - New York - Con Edison Customer Service

Posted:    RenderedSpeechless
Complaint Rating:  0 % with 1 votes
I've dealt with some extremely unhelpful low-level employees in the past. I've worked previously for a federal govt agency, I'm a veteran customer of Verizon, and I've read Catch-22 a bunch of times -- so I know how absurd these interactions can get. But NOTHING comes close to the mix of gross incompetence and outright abuse I've endured at the hands of Con Edison. One of their customer service representatives in particular (who identifies himself only as "Mr. Acevedo") should be fired or perhaps shot....

Con Edison - New York, New York - Deposit & Harassment

Posted:    petercris09
Complaint Rating:  100 % with 4 votes
I have a business account with CONED and I am enrolled in direct payment plan. Payments are never late. CONED every month mails out harassing letters that they are shutting my service off. It has become a quite alarming knowing any day i can come in to work and our electric would be turn off for no reason. I called CONED to inquire and tell them to cease from threatening and harassing me. I filed a small claims suit for $3500 for harassment and to get the deposit they basically extorted out of me back.

I received this months bill and there is a extra $65 adjustment with no explanation...

Con Edison - New York, Staten Island - Deposit Requirement

Posted:    Staten.islander
Complaint Rating:  100 % with 2 votes
I was hurt at work back in July 2009 and as a result fell behind on my rent and bills. My job which initially didn't want to take me back until I filed for Unemployment finally did, but at 2/3rds of what my pay was.

I managed to pay off my Phone, gas (National Grid), and electricity(Con Edison). Six days after I paid the electric bill fully I get a bill for the same amount, plus $112, which from what I can tell is not what I owe but a "deposit requirement". Basically the letter says that my electricity will be cut off if I don't pay it.

Not being homeless...

Con Edison - Incompetent company

Posted:    Beavis
Complaint Rating:  67 % with 3 votes
I can say as an executive of my own company that you can try but you can't always please everyone as a company. Now, having said that, Edison doesn't eve try to provide customer service. They just tell their employees to say, "Sorry, there is nothing I can do." My favorite part is that you have to go through a process to speak to a supervisor. They actually refuse to let you speak to someone of authority.

My issue was that I moved into a 3, 000 per month condo. We were told we had till the end of the month to switch power into our name. Well, Edison came and shut off our...

Con Edison - Bad experience

Posted:    Vulgar
Complaint Rating:  0 % with 0 votes
I had been receiving estimated bills for my gas and electric for a year. after moving and closing my account i get a notice that i have over payed. no mention of when to expect a refund. calls to their customer center get no human answer. you suck con ed. happy to take my money but no where to be found if you have to give it back....

Con Edison - New York, Brooklyn - overcharged by con ed??

Posted:    socgrrrl
Complaint Rating:  80 % with 5 votes
I live in a one bedroom apt. and my average Con Ed bill in the non summer (non A/C months) is around $60, and in the summer it's generally higher, around $110 (of note, I do not always use my air conditioner either, but rather use fans). I've always thought that it was abnormally high, considering my boyfriend lives in a house with two other people and their collective bill each month is $60. Granted, I do work from home a couple days a week so I have two computers running and possibly the TV. I think Con Ed is ripping me off. How could I use that much electricity/gas? One other person...

Con Edison - New York, Astoria - crazy bill

Posted:    paying for con edison mistakes
Complaint Rating:  100 % with 4 votes
October 25, 2009

To Whom It May Concern:

I received a bill from Con Edison stating that I owe them $3030.24 for electricity from March of 2008 until now (October 2009). I could not understand why I had received such an expensive bill. I have been paying my bills on time and in the full amount. I called Con Edison to figure out the problem. They stated that there had been an error with my meter. All along Con Edison’s computers were charging me a factor of 1 per kwh. All of a sudden, they state that me meter should be a factor of 10 per kwh. They stated...

Con Edison - New York, New York City - Identity Theft

Posted:    hudsonparsons
Complaint Rating:  67 % with 3 votes
I was contacted by a bill collector in July 2008 regarding an outstanding bill from NYC's Con Edison. I have lived in California for the past 26 years and I have never lived in NYC. Con Edison allowed someone to open an account in my name with only a Soc Security number. I have been trying to get Con Edison to resolve this problem for over a year and all they have done is resell the fraudulent debt. This company is a terrible company. Due to the poor authentication of new customers I have had to spent over 100 hours resolving this problem.

And talking with a manager does not...

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