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CitiMortgage Complaints & Reviews

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CitiMortgage - refinanced

Posted: 2014-04-28 by    sangeez2005
Complaint Rating:  100 % with 1 votes
I want to sue citi mortage for predatory lending practices I refinanced with my husband. Not only did the charge me $6, 000 and GFE was $3.000 I been over paying on flood insurance by 45.000 yep u heard me and because I never received new deed paid 1000 for that . I cannot talk to fema insurance because my name Is not on that either. It goes up 19.000per year .moral of story they lost my escrow I had to pay that. It was there fault mortgage closed late we paid for 8 yrs for nothing and all said and done . They also were our mortgage company all they had to do was save me the 3.4% interest rates...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

CitiMortgage - Payoff

Posted: 2014-04-23 by    marie2130
Complaint Rating:  0 % with 0 votes
During the final three months of payments with CitiMortgage they added late fees that weren't due. They combined the extension interest (795.00) into the regular payment. Then when I sent in my payment on time they reported me to the credit bureau's as being over 90 days late So my normal payment with them was $581.00 a month. In January they cashed my check on the 16th but then said the payment wasn't $581.00 but $1860.00. The same for Feb and March. I can't even figure out where they came up with this amount. When I spoke with them I was assured these charges would be removed...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

CitiMortgage - over charge

Posted: 2014-01-13 by    lizziecat
Complaint Rating:  0 % with 0 votes
In 2010 after refinancing, our mortgage was purchased by Citi. I have been paying our mortgage through their online site since then. In December I set up the payment for 1/1/2014. On 1/6/2014 I went to my bank's on line service (Bank of America) to pay some other bills and found that CitiMortgage had taken double the amount that I authorized. I called and was given a case number and told that the overage would be returned to me in 2-3 business days. Here we are now 5 business days after I informed them of the error (10 days after they have taken the unauthorized funds) and they still have not...
Complaint comments Comments Complaint country United States Complaint category Loans

CitiMortgage - Harassment

Posted: 2014-01-11 by    retired2maine
Complaint Rating:  0 % with 0 votes
I purchased a home and CitiMortgage was our mortgagee. We were going to be late one month due to unforeseen expenses that we incurred one month. I called the bank to notify them and ask for a one month extension. I have had them as our mortgage company for 6 years and in 25 years have never once been late on a mortgage. They denied us. They told us we could fill out paperwork which was extremely intrusive in our lives including our 401K, etc. We did this due to the phone calls that were relentless. Starting at 8:00 am each month before the payment was ever late. We have never gone 30 day overdue....
Complaint comments Comments Complaint country United States Complaint category Loans

CitiMortgage - Property Damage Lies and Cheats

Posted: 2014-01-08 by    Doogybillups
Complaint Rating:  100 % with 1 votes
Citimortgage is a company that lies, cheats and steals money from hard working consumers. They have held up repairs to my kitchen for nearly 2 years. Do not endorse any funds made payable to you and Citimortgage. They will not send you the funds needed to repair your home. They will keep the money. I have not received the money that was sent to me by my insurance company to repair my kitchen. My insurance made funds payable to me and Citimortgage. I followed their instructions and endorsed the check. Citimortgage was supposed to return the funds to my contractor. It is now the 2nd year and these...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

CitiMortgage - West Virginia, Fairmont - money owed for payments

Posted: 2013-10-22 by    kjnewbraugh
Complaint Rating:  0 % with 0 votes
I also was put through a modification that lasted over a year, Citi also demanded I give them all full payments back in the amount of $11, 000 dollars or they were going to foreclose. Citi has now sold my mortgage, and still owes me $2800.00 dollars in payments that they reversed due to Citi mortgage customer service error. I want my money back...Citi employees informed me Citi had never processed a modification and was unfamiliar with how to proceed. Someone please step up and help us...the 877-245-2511 number no longer works, surprised, no...thank you Kathy...
Complaint comments Comments Complaint country United States, West Virginia, Fairmont Complaint category Unauthorized Charges

CitiMortgage - California, Thousand Oaks - Screwed by Citimortgage

Posted: 2013-08-29 by    Carol Oberle
Complaint Rating:  0 % with 0 votes
Through no fault of our own we had a house fire. Our insurance carrier was required to send the checks for repair made out to us (the homeowners), the contractor and the mortgage holder (Citimortgage). Citimortgage had a list of procedures that we had to follow. We followed their requirements but they did not follow their own procedures. After 100% of the repairs were completed (according to Citimortgage's inspector) they still had 26 thousand dollars of our money. We tried for 15 months to get them to send it to us. They kept saying they sent it but they didn't. I withheld my mortgage...
Complaint comments Comments Complaint country United States, California, Thousand Oaks Complaint category Mortgage Companies

CitiMortgage - Ohio, Akron - Interest Calculation

Posted: 2013-06-22 by    Allen55
Complaint Rating:  0 % with 0 votes
The BiWeekly Advantage Plan<sup>®</sup>
Don't miss out on your BiWeekly Advantage
The BiWeekly Advantage Plan is a convenient mortgage budgeting plan that can help you save thousands of dollars in interest and pay off your mortgage sooner. Instead of you making the normal 12 payments a year, the Plan will draft one half of your regular monthly payment every 14 days. This allows you to make the equivalent of one extra payment, all of which is applied to principal each year. Some homeowners try to make extra principal payments themselves, but most aren't able...
Complaint comments Comments Complaint country United States, Ohio, Akron Complaint category Loans

CitiMortgage - Texas, Dallas - Unable to close daughter's estate

Posted: 2013-06-03 by    Bev73
Complaint Rating:  0 % with 0 votes
My 38-year-old daughter died two years ago, June 3, 2011. CitiMortgage (CM) having, obtained her mortgage from her local back, has added unbearably to my devastation. My daughter died intestate, never married, no children. She bought her house on her own and her payments were up to date. I am not a co-signer on her note, have no interest in her property, nor have I paid anything on her mortgage.
As her court-appointed personal representative, I have done all things financially possible to settle her estate. I, of course, notified CM of her death and sent them a copy of her death certificate....
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Mortgage Companies

CitiMortgage - Michigan - refusing to release our insurancemoney ,Insurance money overcharging

Posted: 2013-03-27 by    kellie kidd
Complaint Rating:  100 % with 4 votes
o whom it may concern, My name is Kellie Kidd our home burnt down two and a half years ago. The day it burnt down we made a claim. Our insurance company turned it into our mortgage company (Citi Mortgage).It was a total lose one hundred and sixty thousand dollars in damage. We lost everything. This was on January 14th, 2011.Since then it has been a nightmeer. Our insurance covered us for a year under normal circumstances this time would be a efficient amount of time. When the house burnt down we were a few months behind on our house payments as we had some personal issues. We tried and tried to...
Complaint comments Comments Complaint country United States, Michigan Complaint category Banks

CitiMortgage - Scam Late Charges

Posted: 2013-03-14 by    Chattanooga TN
Complaint Rating:  100 % with 1 votes
I pay my mortgage online. My account shows current and no late fees. Yet, CitiMortgage is mailing me statements showing $300+ in late charges. I have called them numerous times and no one knows why, but yet the next statement shows these charges. They sent me a letter today with a print off of my payment history since January 2011 showing $00.00 for monthly late charges and payments paid on time, yet a letter is enclosed stating as a courtesy they have waived January and February late charges and the credit is a totally different amount than the charges! I am so frustrated with their incompetence...
Complaint comments Comments Complaint country United States Complaint category Banks

CitiMortgage - Missouri, St. Joseph - Bad lending practices

Posted: 2013-02-12 by    Mrs. Guess
Complaint Rating:  100 % with 1 votes
My 27 year old daughter and her husband have been spending too much on rent. They had to move back to this area quickly due to his mother having cancer and not knowing the outcome. Living in a two bedroom duplex with 2 year old and baby on the way they decided it was time to purchase a home. They did everything right. They were pre approved and had the down payment then started the house hunt. She is a full time labor and delivery RN and he is a full time firefighter so every moment they had together they searched. Didn't take long. There was a house in there current area that was exactly what...
Complaint comments Comments Complaint country United States, Missouri, St. Joseph Complaint category Real Estate

CitiMortgage - California - Excessive Processing Time

Posted: 2013-01-04 by    Sharon Hanson
Complaint Rating:  100 % with 9 votes
I have been a CitiMortgage customer for over five years. I was solicited by phone numerous times in July 2011 by a CitiMortgage employee to urging me to refinance my home. I finally agreed, mostly to stop his calls. CitiMortgage has been 'processing' my paperwork for FIVE months now, and they still can't figure out when this refinance will ever close. I have requested on numerous occasions the name and contact number of ANYONE within CitiMortgage who has the capacity to make a decision and, to date, I have received only the same 'non-answer' from CitiMortgage employees who...
Complaint comments Comments Complaint country United States, California Complaint category Mortgage Companies

CitiMortgage - Illinois - charging late fees when I submit payment on time

Posted: 2013-01-04 by    kerry peace
Complaint Rating:  100 % with 1 votes
When I submit my mortgage payment online they can't, for some unknown reason, process the payment. I've had the same checking account for 30 years but they insist the account number is wrong! This is after I receive a confirmation number and then they let me know they haven't received payment 2 weeks later and charge a late fee of $64. This has been going on for 12 months despite numerous calls and attempts to make sure they have the right information, in person, at the branch office. I get nothing but the runaround from well intentioned workers here and abroad, however, no one seems...
Complaint comments Comments Complaint country United States, Illinois Complaint category Loans

CitiMortgage - Unfair practices

Posted: 2012-12-26 by    Kjane
Complaint Rating:  100 % with 1 votes
Citimortgage uses unfair and possible fraudulent practices. I was trying to refinance home loan. Every time I spoke to someone I was told something different. My social security number masked was one . Is not and was not masked. To many inquiries in last 12 months well citimortgage only inquiry . I have privacy assist it tells me who inquires and is documented. I feel unfairly and wrongly informed by citimortgage since they contacted me about refinance.....
Complaint comments Comments Complaint country United States Complaint category Banks

CitiMortgage - unfair service

Posted: 2012-10-02 by    Jerry Stroud
Complaint Rating:  0 % with 0 votes
My name is Jerry Stroud and I have a mortgage with citimortgage which I acquired in 2005 for my new home and in 2006 I got sick and had to go on disability in 2007 and in October of 2007 I put in for a modification on my home to citimortgage. They told me after I sent in all the documents they needed that they were going to modify my mortgage and my interest rate would be 2% and my payment would be around $550.00 per month for 30 years. Then they called me back and told me that my loan had been sold to fannie mae and I needed to contact them and get them to call citimortgage and get them to give...
Complaint comments Comments Complaint country United States Complaint category Banks

CitiMortgage - Harp refinancing

Posted: 2012-08-28 by    Red Ralls
Complaint Rating:  80 % with 5 votes
I have a high interest rate on my mortgage.(5.875) Citimortgage led me to believe that I would qualify for the new HARP mortgage adjustment. MY income has dropped and I do not qualify for conventional financing because of debt to income. My home is worth approx $630k and I owe $420K . I have made all of my payments on time and even paid ahead a little. My credit is perfect. I am forced to live on savings but that wont last forever. I was rejected because they believe that I have the ability to make payments for a long time. Not true. It took alot of time and paperwork to apply for the modification....
Complaint comments Comments Complaint country United States Complaint category Loans

CitiMortgage - California, Los Angeles - misapplication of payment

Posted: 2012-07-21 by    Rickyy
Complaint Rating:  100 % with 3 votes
My home mortgage is held by CitiMortgage. I deliberately paid more than the required amount and instructed (on the enclosed payment ticket) that overpayment of funds should have been applied to paying down the principal. Instead, CitiMortgage applied the extra funds to the next two months' payments. So most of the overpayment went to pre-paying interest, instead of paying down the principal. A phone call corrected the situation. I'm sure Citi will just reply that it's an honest mistake, but I suspect otherwise. 1. They disregarded my instructions on the payment ticket. (There are...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Banks

CitiMortgage - Ohio, Columbus - Refinancing

Posted: 2012-07-20 by    Marguerite Girard
Complaint Rating:  100 % with 3 votes
I've been a perfect customer with Citi for 10 years. Never EVER late on a payment. Lost my job last year, now making half what I was, and mortgage payment a serious struggle. Attempts to refinance sent me back to Citi, who keeps bouncing me around from one department to the next, saying "we can't help you". The last one said "you can pay to buy down your interest rate" which sounded like a scam for someone with an 800 credit score....
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Mortgage Companies

CitiMortgage - Illinois - Unethical Practies and Refusal to Mod Loans

Posted: 2012-07-13 by    Ms Yafa
Complaint Rating:  100 % with 1 votes
I am a single mother of 2, I have been a homeowner for the past 8 years (2 with Chase and then Citimortgage for the past 6 years with an adjustable rate). About 4 years ago I received a letter from Citimortgage stating that they are opening an escrow account on my behalf and my mortgage would increase by $600.00 per month. I spoke to an agent and they advised me that they paid my taxes for me, I have never had an escrow and I pay my taxes with my bonus check every year with no issues. The rep told me that I needed to apply for a mortgage modification, well I did, I was approved and the offer was...
Complaint comments Comments Complaint country United States, Illinois Complaint category Mortgage Companies

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