Complaint Rating:

To anyone who is considering buying a car at CARMAX, I would think a 100 times before buying through them!

Here are the REASONS why:

I bought my car 15 months ago at CARMAX located in Dulles VA. Within the second day my car had to be towed back to CARMAX. Unfortunately...

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We took my immaculate 2003 Ford F250 Diesel Crew Cab Pickup truck to get a "fair evaluation and a great price» for it. The pushy Asian kid talked our ears off with all of the "feel good" CarMax BS for a good 15 minutes before he finally took the keys and had his appraisal...

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Just a brief report of my experiences with these scam artists. They lure people in thinking that they are a different, safer way to buy and sell cars. But they basically prey on those who don't have a clue what they are doing. As bad as car dealers are, at least with car dealers you can...

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4 WEEKS AFTER DRIVING MY "INSPECTED" CAR OFF THE LOT - THE left FRONT WHEEL CAME OFF, Dealer it was towed to and insurance imspector both stated lug nutts not properly installed. Car MAx refuses to accept claim as " it couldnt have been them as I drove the car for 4 weeks"(...

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My mother and I purchased a Dodge Intrepid from Carmax last year in May. I have so much to say about this vehicle and their poor customer service. They are crooks and something needs to be done. I have for daughters one being an 18 month old and I can't afford to be turning my vehicle off...

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This was a brand new fully loaded truck with every option available. It was driven straight from the dealer to CarMax. They refused to look at the sticker, which showed $49, 000 and options that could not be seen by just looking at the truck. They said, "We don't list cars that way"....

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Ok, seen reviews before I went there; many awfully bad, but I need to sell my truck so I can move. Well, went to the new location in Colorado Springs, everyone cool and all that crap. Till I came back from smoking.

These people have the nerve to tell me that a 42255 mile S10 2003,...

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Found a car I wanted at CarMax. Did the research. Applied for financing over the phone to make sure it'd go through before I drove the hour to the suburbs to visit the car. Financing went through, or so the salesman said. Spent three hours at the dealer sealing the deal. Got the car I wanted,...

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I am extremely distraught right now. My husband and I bought our vehicles from Carmax 3 years ago and were told all about the company's wonderful ethics, dedication to customers, etc. and that Carmax will buy your car (that you bought from Carmax) back for a great price.

We...

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Carmax is one of the worst dealerships I have ever been in. They have sales men who know nothing about car or anything that has to do with cars I would seriously rate the deal -10. They seem to want to hire sale people who know nothing about cars the company wouldn't hire me with all my...