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Books-A-Million Complaints & Reviews

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Books-A-Million - Maryland, Hanover - No Holiday Return Policy

Posted: 2011-12-22 by    J.walsh80
Complaint Rating:  80 % with 5 votes
Books-A-Million has no holiday return policy. I tried to return books that were purchased on black Friday as Christmas presents. The official policy is returns are only excepted with in 14 days, no exceptions, regardless if it was a Christmas gift. The response I got was basically "too bad". This is a ridiculous policy, I want to make sure everyone is aware....

Books-A-Million - North Carolina, Wilson - Rude Cashier

Posted: 2011-03-16 by    safuller
Complaint Rating:  50 % with 2 votes
My son and I stood behind a women at what appeared to be a check out counter for about 3 minutes. We were RIGHT behind this lady. The cashier was looking something up for her I guess, not sure what they were doing. When the lady left. The cashier ignores us standing there goes to ANOTHER cash register and asks a woman, May I help you? What?????? I said well, I guess we will get behind her. The other customer, not the cashier, says "Oh", I think she was here before we were. The cashier never apologizes. I talked with a manager, but got "I am sorry that happened" Yeah whatever! Lost my business. There...

Books-A-Million - Beware

Posted:    ParK75
Complaint Rating:  64 % with 14 votes
I was sitting in the floor in the children's section of Books-A-Million in Sevierville, TN this weekend when my daughter says "Gross...why are they licking their privates?" You can't imagine my horror when I realized she had found a Penthouse magazine on the bottom shelf of the children's section and was looking at a full page photo of a woman performing oral sex. My six year old daughter now has been exposed to pornography thanks to Books-A-Million!! It is bad enough for pornography to be sold in the same store as children's books, but to have it randomly sitting around is outrageous!!...

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