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Bel Air Collection Resorts & Spas
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Bel Air Collection Resorts & Spas
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www.bel-air.mx
www.bel-air.mx

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2.0 4 Reviews

Bel Air Collection Resorts & Spas Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Bel Air Collection Resorts & Spas with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bel Air Collection Resorts & Spas reviews & complaints 4

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2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bel Air Collection Resorts & Spas Vacation membership

This company is a bunch of crooks and fraudsters.

I had multiple salespeople all tell me pretty much the same things. How timeshare saves you money on vacations and how I could turn around and sell it immediately for a profit. That was the most bombastic lie. That I could rent it for a profit, I can not even cover the cost of the maintenance fees with their company renting it out. Every word that these people spoke was fictitious. At one point they had 4 people at the same time pressuring me. Timeshares have a terrible name for a reason, and I am not sure how they are still legal, seeing as they continue to trap people with lies, and no amount of laws stops that, at least not here. Now add that this happened in Mexico, and they really do not care about protecting people. I think the Better Business knows that. The BBB had a place to file a complaint about Bel Air on their site, but they deleted my complaint on their website. Something is just not right here. Only when you have been deceived by these wretched companies, do you hear of others who will admit the embarrassing news they, too, were duped. This has been going on for too long. This industry needs a facelift, and outlawing them could be a start. Or only allowing a few years to trap someone in a bunch of bogus crap is better than allowing these entities to victimize people so rampantly.

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4:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bel Air Collection Resorts & Spas Inventory?

Put in request for assignment number so as to trade with II. No response after 3 days so called resort. Spoke to Mike who said he'd take care of it and I'd get a number that evening. Nothing happened. Called again a few days later and all I was told was computers were down. After submitting 4 different requests via the website, with no response..I again called today 2/9/2011 and Mike now informs me that there is no inventory for a 2/2 lock-off to exchange? I paid 25k back in 2005 for this timeshare and now they're telling me the only thing they can offer me is a studio and one bedrm or two studio's to trade? WTF? I was told I was going to have to wait till there was 2/2 unit inventory to trade? Furthermore, they couldn't even give me an estimated date when this would be available! This was NOT in my contract when I bought from PDSG. I have paid the maintenance dues, my unit was paid in full in 05 and now I can't trade because of Inventory? I realize Mike just works for the company but this is just unacceptable! I have never had this problem with exchanging till Bel Air took over.

Read full review of Bel Air Collection Resorts & Spas and 2 comments
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tsquestions
, US
Mar 03, 2011 9:10 pm EST

I was just told something similar by BelAir. I put in a request to deposit my 2010 weeks on 12/31/10 and it still has not been done. I finally received a response today. At first, they told me if was necessary for my account to be current before they would do the deposit. I responded that my account was current when I made the request and that I had no intention of paying 2011 dues until they had responded to my request to bank the 2010 weeks. The next response was that they had no inventory to fill the 2 bedroom lock-offs. I responded that my original request was to separate my 2 weeks into 4 units - 2 1BR's and 2 studios. I am awaiting a response. I have informed them that 2011 dues will not be paid until the 2 2BR lock-off weeks are deposited. I have to wonder about what is going on there.

M
M
MontanaBoy
Kalispell, US
Feb 16, 2011 5:28 pm EST

I agree...I smell a rat!

I bought one thing and now I am being told this is my only option?

Soooooooooo Wrong.

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12:00 am EDT
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Bel Air Collection Resorts & Spas - Bell Air in Puerto Vallarta is a scam!

This is to inform anyone considering buying a so called private residence club at the bell air in Puerto Vallarta Mexico that it is a scam, a fraud, and a conspiracy being misrepresented and lied about. Starting at the front chain of the tiny property, with a short drive up to the small sales center, housing an exquisite show suit, what you see and can...

Read full review of Bel Air Collection Resorts & Spas and 54 comments

Is Bel Air Collection Resorts & Spas legit?

Our verdict: Complaints Board's thorough examination reveals Bel Air Collection Resorts & Spas as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Bel Air Collection Resorts & Spas stands out for its commitment to quality and security. Clients considering Bel Air Collection Resorts & Spas should delve into its customer service record to gauge compatibility with their expectations.

Bel Air Collection Resorts & Spas earns 94% level of Trustworthiness

Perfect Trust Endorsement: Bel Air Collection Resorts & Spas achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Bel-air.mx has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bel-air.mx has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The website belonging to Bel Air Collection Resorts & Spas has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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12:00 am EDT
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Bel Air Collection Resorts & Spas - Rental scam - Greg Melton

My husband and I visited Puerto Vallarta in June 2005 and ended up purchasing a timeshare at Velas Vallarta. We already owned a timeshare in Las Vegas. However, we were told that we could rent some of our weeks. This sounded like a good opportunity to us, we could use the rental possibilities to pay off the time share and we would have additional weeks for...

Read full review of Bel Air Collection Resorts & Spas and 6 comments
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Contact Bel Air Collection Resorts & Spas customer service

Phone number

+52 800 400 2040

Website

www.bel-air.mx

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