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Bath Fitter Complaints & Reviews

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Bath Fitter - Texas, Arlington - Failed to deliver what they promised

Posted: 2013-04-27 by    aptucker
Complaint Rating:  100 % with 2 votes
We met with a Bath Fitter sales rep who guaranteed us they would complete the work of installing a shower in our upstairs bathroom in one day. After taking measurements, the sales rep left our house and said someone would be contacting us to set up a time to complete the job.
After more than three weeks, someone finally contacted us to schedule a date/time to come to our house and install the shower. On the day of the install, one man - who barely spoke English - arrived in a Bath Fitter van to install the shower. After several hours, he informed me that the door for the shower was too big...
Complaint comments Comments Complaint country United States, Texas, Arlington Complaint category Pool & Bath Services

Bath Fitter - Lies

Posted: 2011-02-24 by    Jenkies
Complaint Rating:  100 % with 2 votes
2 months ago we had Bathfitters install a shower with surround wall. The salesman SWORE that nothing would stick to the walls as long as we didn't use bar soap, which we don't.

We do have well water and was concerned about the rust, he reassured us several times, that wouldn't be an issue. He has one at home, and he has well water, and to use Fantastic with bleach, which he even left a bottle for us, and now, our white shower is reddish brown... we've called them several times, and have gotten such rude customer service people. We paid $5000 for this tub, that...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Bath Fitter - Does not stand behind their product, their installation was bad from the beginning

Posted: 2011-02-09 by    Rosepuz
Complaint Rating:  100 % with 8 votes
The walls surrounding the tub pulled away from the walls from the beginning, the service man said not to worry, we have a life time warranty, when we called a few months ago they said we need to pay 400.00 to fix their poor installation. We had a new tub & wall surround installed 7 years ago. The walls And tub pulled away right after, the service man came to repair 2 or 3 times, the walls still pulled away. We got busy & kept forgetting to call, but we though we had a life time warranty, not the case, they sent another man out to check the problem, and we were told it would cost us $400.00 to fix,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Bath Fitter - Bad sales practice

Posted:    RedJ76
Complaint Rating:  95 % with 22 votes
Sometime in December I visited a Bath Fitter Mall Kiosk. I left my contact information to receive a follow-up call. An appointment was made for December 29th and a Sales person was sent to my house.

He arrived at my house about 6:45 PM on December 29th. The meeting began like many sales calls I have experienced. Very cordial and understanding that there are other options besides the company that he reps.

After he was done with his sales presentation and evaluating my bathroom. He asked if we liked the product he demonstrated. We said that we did and that price would...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Bath Fitter - Bad service

Posted:    NasH78
Complaint Rating:  100 % with 2 votes
2 years ago Bath Fitters was hired to renovate my bathroom and they did a sorry job. A few things were corrected but the overall product is of inferior quality for the cost. The Wainscoating on the tub wall bows out because not enough adhesive was used and the wall didn't stick. The bowing causes the soap dish to tip downwards so nothing will stay on the dish, everything falls off. The tub was supposed to be anti-slip and I have slipped numerous times due to the honey-comb bottom of the tub holding water. Debris was left in the drain and I have had problems with the water draining from the...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Bath Fitter - Do not use them

Posted:    KarD11
Complaint Rating:  40 % with 5 votes
I saw a demonstration at a boat show and thought it would be a great replacement of our old fiberglass shower. I know better now. After at least 5 men and three showers the job is still not perfect. In a three way shower one wall just will not stick. Every person that came had a different comment on what the guy before had done wrong. I am just tired of trying to get it done right. We are also having a horrible time with mildew building up in the caulk at the base of the shower. You are limited with what chemicals that you can use. We may have to remove the caulk to clean and put some back our selves....
Complaint comments Comments Complaint country United States Complaint category Building, Construction

Bath Fitter - Dissatisfied

Posted:    Stanley002
Complaint Rating:  100 % with 10 votes
I was dissatisfied with the service at my local waukesha, wi branch of bathfitters. I asked to speak to mgr, situation was forwarded to the regional manager, Darren Smith, who was in the office at the time of my call. He could not help me with my issue or would not. I then asked for the corporate phone number so I could go up the chain of command. He repeatedly refused to give me the phone number and basically told me all calls would be routed directly back to him and that was that. DUH! If your title is regional manager, you obviously have a superior... I went on line, like anyone else would and...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Bath Fitter - Unprofessional service

Posted:    MihW45
Complaint Rating:  100 % with 1 votes
This isn't the first time I've had trouble with Bath Fitters in Burlington, Vermont. The last time they incorrectly installed the drain, tried in every way to avoid redoing it, then finally agreed to pay whatever plumber I hired to do it right. They also left a piece of molding unglued. The product itself is pretty good, if over-priced.(About $3, 000 for the basic model with a corner shelf - four years ago)

This time, however, the request was really simple. I called Burlington to find out what kind of screw driver I needed to remove the clean out cap under the spigot. It...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Bath Fitter - Total scam

Posted:    PajT81
Complaint Rating:  91 % with 53 votes
I am a former employee. I am writing this not out of bitterness, I actually left on good terms. The hours were great and so were the benefits. I managed a branch office in the mid-west region, but was not considered to be a branch manager. I gave over a year in good faith and service to this company and have an excellent, educated and informed perspective on Bath Fitter as a company. It is surprisingly and unfortunately negative.

All employees, including installers and office staff are grossly underpaid with expectations from management to take on extreme work loads. I was the unofficial...
Complaint comments Comments Complaint country United States Complaint category Building, Construction

Bath Fitter - Illinois - Something to consider BEFORE calling Bath Fitter

Posted:    ConcernedInChicago
Complaint Rating:  95 % with 20 votes
I am a former employee. I am writing this not out of bitterness, I actually left on good terms. The hours were great and so were the benefits. I managed a branch office in the mid-west region, but was not considered to be a branch manager. I gave over a year in good faith and service to this company and have an excellent, educated and informed perspective on Bath Fitter as a company. It is surprisingly and unfortunately negative.

All employees, including installers and office staff are grossly underpaid with expectations from management to take on extreme work loads. I was the unofficial...
Complaint comments Comments Complaint country United States, Illinois Complaint category Building, Construction

Bath Fitter - Terrible service

Posted:    Valerie
Complaint Rating:  88 % with 8 votes
Horrible work was done by Bath Fitters on my parents home. These are rip-off artists of the worst kind.
My mom contracted Bath Fitter to install a tub and wall liner in their main bathroom for $3500. This is a high price for this amount of work. A Bath Fitter employee measured the area with a laser. The employee measuring assured my dad that the liner would "fit like a glove".

When it came time to install, a number of weeks later, the installer (who told my dad that he had been working for the company for 4 weeks) took the existing lino off the wall and some of the...
Complaint comments Comments Complaint country United States Complaint category Pool & Bath Services

Bath Fitter - Beware

Posted:    lat
Complaint Rating:  64 % with 11 votes
Horrible work was done by Bath Fitters on my parents home.

My mom contracted Bath Fitter to install a tub and wall liner in their main bathroom for $3500. This is a high price for this amount of work.

A Bath Fitter employee measured the area with a laser. The employee measuring assured my dad that the liner would "fit like a glove".

When it came time to install, a number of weeks later, the installer (who told my dad that he had been working for the company for 4 weeks) took the existing lino off the wall and some of the plywood that was behind,...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Bath Fitter - Our mistake

Posted:    Valerie
Complaint Rating:  88 % with 16 votes
We bought the tub liner from bath fitter 4 months ago, and this is the second time they will be coming for a service call due to the huge bubble of water between their liner and the original tub. This liner was not cheap! We should just have bought another tub but the acrylic looked so nice and we thought it would be easier than removing and replacing the old tub. Big mistake. Now we have to chip out the new tile and start all over. It will cost us double because we went with bath fitter. Just get yourself a new tub and do it right the first time....
Complaint comments Comments Complaint country United States Complaint category Pool & Bath Services

Bath Fitter - They tried to force me to sign a contract

Posted:    Valerie
Complaint Rating:  87 % with 23 votes
I recently has someone from Bathfitter come out to give me an estimate on my bathroom. They stayed at my house for 3 and a half hours and would not leave. They kept pressuring me to sign a contract that night, explaining that if I did not, I would not receive the discounted price they were giving me, it would be more. I didn't even like the discounted price, let alone the price if I didn't sign that same night.

Also, they told me I would be sorry if I did not sign and then decided later to use them for my bathroom remodel. Even when I told them that I felt pressured and...
Complaint comments Comments Complaint country United States Complaint category Pool & Bath Services

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