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AT&T Mobility Complaints & Reviews

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AT&T Mobility - Georgia, Atlanta - 2 yr contract

Posted: 2014-04-07 by    fas933
Complaint Rating:  0 % with 0 votes
I have multiple family lines ...my daughter moved and got a different service and different number...I tried to cancel the line for her and was told there was a year left on that contract and I would have to pay $225 ETF...I tried to limit the services on that line to the minimum but was told that since it was a smart phone I couldn't limit services...THAT is a scam !!! Just because it is labelled a smart phone doesn't mean it is used for anything more than calling or texting ...so if your cellphone can be found in that category you MUST have and be charged for a data plan and that my...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Mobile/Cellular Service Providers

AT&T Mobility - Wrong advice from sales representative

Posted: 2013-03-14 by    Zulma Morales
Complaint Rating:  0 % with 0 votes
Due to a terrible wrong advice from the sales person, Jose R. in AT&T Mobility store at 349 Paseo Las Cumbres, San Juan, PR, I have to return two items: DataConnect 5GB and Home Phone Unlimited with a 2 year plan. Initially, on February 3, 2013 I went to the store to get some consulting. I told the salesman, Jose R. that I was currently with Claro Telephone Company, but since I have 4 cellular phones with ATT, I would like to know what they could offer me. I work for a cosmetic company and among other things I have to translate many press releases that I received from the company through Internet,...
Complaint comments Comments Complaint country Puerto Rico Complaint category Landline & Home Phone Providers

AT&T Mobility - Arizona - Invalid Payments

Posted: 2012-08-17 by    Loketha
Complaint Rating:  0 % with 0 votes
I had made a mistake this month with my payments. I had sent out a check on a Monday for payment. Two days later, I received a call that my account was past due. Having forgotten that I mailed a payment I hastily made a payment with my debit card. When I went online that night to check my balance, I saw that I had double paid. I called them back and explained the situation. After 3 days and 6 representatives, I was finally issued a refund. Now, after everything was resolved, AT&T has charged my bank account AGAIN for the same amount. The kicker is that the amount was not applied to my AT&T account!...
Complaint comments Comments Complaint country United States, Arizona Complaint category Mobile/Cellular Service Providers

AT&T Mobility - California, Fullerton - Charges on Cancellation

Posted: 2012-07-20 by    harb123
Complaint Rating:  0 % with 0 votes
I am really pissed at the cancellation policy of AT&T. I called to cancel my mobile service on 7/19/2012 and was told that I would need to pay for the full billing cycle till 8/2 and that they would not pro-rate charges for usage till the point of cancellation. That is really unfair as I am paying for services that I will not be using. Why cannot they pro-rate charges like all other service providers do? It does not make sense and is a rip off - they are forcing you to stick to them till the end of their billing cycle. Seems very much like an illegal business practice....
Complaint comments Comments Complaint country United States, California, Fullerton Complaint category Mobile/Cellular Service Providers

AT&T Mobility - California - deuda que no es mia

Posted: 2012-05-22 by    mendiolaklrd
Complaint Rating:  0 % with 1 votes
hola mi nombre es jose l pamplona quiero aser un complein sobre la o el compania, que esta utilisando mi nombre y mi fecha de nacimiento, me llego un bill de esta compania de EOS CCA, diciendo que le debo a la compania AT&T MOBILITY, que le debo la cantidad de 1769.97 dolares siendo una cuenta que yo nunca he abierto ni he a hablado con esa compania, hable con una representante y le comente sobre esto y le dije que yo solo tengo verizon en casa y cellular les agradesco su ayuda, yo siempre cuando abro una cuenta dejo una clave asi que gracias por su ayuda, yo vivo en california...
Complaint comments Comments Complaint country United States, California Complaint category Mobile & Cell Phones

AT&T Mobility - Georgia, Atlanta - Unethical Billing Charge

Posted: 2011-08-26 by    min88001nm
Complaint Rating:  0 % with 0 votes
On August 15, 2011 I terminated my phone service, since my contract was ending the
middle of this month. I refused to continue with this pathetic company because of
ongoing rude incompetent customer service, bad reception: ongoing dropped calls,
changes in billing practices they did to me without notice, and giving me a new phone
number that was NOT kept out of circulation long enough, where I'm still getting calls for
the person who had this number. I started my service in middle of 8/2009 and just
because I cancelled my service "only a...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Mobile/Cellular Service Providers

AT&T Mobility - Utah - EXCESSIVE AND UNDISCLOSED TERMINATION FEES

Posted: 2011-07-29 by    SAYNOTOAT&T
Complaint Rating:  0 % with 0 votes
In addition to $200 per line termination fee, I was also charged a month's service fees (almost $471) to disconnect. AT&T failed to respond to TWO letters asking for explanation of the fees. When I disputed and moved the lines to another carrier AT&T sent my case to collection without ever responding to me as a customer. Exceptionally poor business practice....
Complaint comments Comments Complaint country United States, Utah Complaint category Mobile/Cellular Service Providers

AT&T Mobility - Louisiana, Hammond - Collection Notice

Posted:    whymenow
Complaint Rating:  100 % with 1 votes
Got a collection notice from AFNI saying I owed $414.53 but I could settle it for just $50.00 I find that very odd that it could be settled for such a small amount. I'm not even sure if I ever had an AT&T cell phone....
Complaint comments Comments Complaint country United States, Louisiana, Hammond Complaint category Mobile/Cellular Service Providers

AT&T Mobility - Tennessee - Unauthorized Debits

Posted:    countrybanjoman
Complaint Rating:  0 % with 0 votes
*Disclaimer* All info presented below is not 100% correct due to the length of timing for this incident. Only going by memory and notes.

Starting at the beginning, On December 21, 2009 my checking account with Regions Bank went thru Bank Fraud. The next day, I filed a police report and shut the account down with the exception of deposits. All transactions from that day was set up with my new account at Regions Bank.

On December 28, 2009. I received a anonymous debit posted to the fraud account for the amount of $10.00 The person speaking in behalf of AT&T could not...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Other

AT&T Mobility - Michigan, Wixom - Very poor service

Posted:    C Walker
Complaint Rating:  0 % with 0 votes
I have been a customer of this at&t for years. Phone line, internet and Mobile. I have had problems with all three services. I dropped my phone line service due to high costs. My mobile service is contracted till Feb 2010, and have been having lossy service, which includes dropped calls, poor connection and noise. Called numerous times, they sent me another phone Oct 2009, didn't correct the problems. I called regarding same problems, talked to a manager of customer service which she stated that I have an old phone and to upgrade to a newer phone which would get me into another contract. Are...
Complaint comments Comments Complaint country United States, Michigan, Wixom Complaint category Telecommunications

AT&T Mobility - privacy violation, and collections practices

Posted:    jimminy
Complaint Rating:  0 % with 0 votes
These companies are attempting to ruin my credit because of complaints I have made regarding their practices. AT&T is infiltrated with people violating privacy rights, including yahoo accounts (DSL service) and debt collections....
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

AT&T Mobility - Missouri - Charging 2x, 3x for one <160 characters text message

Posted:    check_for_extra_charges_on_AT&T_bill
Complaint Rating:  100 % with 1 votes
I am sending one text message but I am bing charged for two or three.

Text messages that are sent are less than 160 characters yet the network sends them 2 or 3 times. One text message will have 3 entries with the same time stamp, same date and number it is going to.

If the message is greater than 160 characters (but less than 320) than it can be sent as many as 5 times

The issue pertains mostly to international texting, however it is evident looking at domestic numbers as well. It is not applicable to all but majority of messages sent.
Complaint comments Comments Complaint country United States, Missouri Complaint category Mobile/Cellular Service Providers

AT&T Mobility - Dishonest Sales Practices

Posted:    chrislarkin
Complaint Rating:  0 % with 0 votes
On June 11, 2009, I ordered a new iPhone and service from AT&T. I canceled my Verizon service -- which I had been happy with since 1994 -- because I fell in love with the thousands of useful apps made for the iPhone 3GS.

While talking with the sales rep, I decided to switch my AirCard over to AT&T, too, since one bill for everything -- as I had with Verizon -- seemed less confusing, and it was the same price: $60/month.

"Can I get an unlimited plan on the AirCard?" I asked.

"Of course, " the rep replied. I had an unlimited plan...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

AT&T Mobility - Failure to provide services as requested

Posted:    Charles A. Miller, LTC, USA (Ret.)
Complaint Rating:  0 % with 0 votes
1. On May 24th, 2009. My wife, Mrs. Iva G. Miller and I visited the AT&T Store at 780 E. Merritt Island Causeway, Merritt Island. FL 32952.
2. We were served by Mr. Cris Fowler, who took our order. We requested that Mrs. Miller’s AT&T GO Phone Account, (321) 298-5662, be changed to a post-paid account and then, added to my existing AT&T wireless account as an additional line.
3. Mr. Fowler took Mrs. Miller’s Driver’s License and SSN information, but was unable to accomplish what we requested. The explanation he provided was that the account was in a billing cycle...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

AT&T Mobility - California - Website not accessible

Posted:    Jo Desmet
Complaint Rating:  0 % with 0 votes
A web site is not working whenever attempting to access through their LaptopConnect. This was attempted at 9/16/2007 and 9/17/2007. Not working means that the browser returns with an error message stating that the server is not available.
However, I am able to see the website on a PC next to me using a direct LAN connection, or when I connect my same laptop through WiFi (non ATT).
Also all other websites work just fine.
Customer service is refusing to open a tier-1 ticket with techs to resolve and/or research this problem. They state that they can not open because it is not...
Complaint comments Comments Complaint country United States, California Complaint category Telecommunications

AT&T Mobility - Georgia, Atlanta - AT&T cancellation glitch

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
In December of 2007 I thought I cancelled my contract with ATT Mobility, as we got very poor coverage in our local area. I asked to port my husband's business number to our new carrier, Alltel. Even though I asked what to do if Alltel was unable to port the number, I was never told I needed to call and cancel that line. Alltel was unable to port the number and it is evidently left open and I was charged two months of service on that account as well as the $175.00 buy out fee. In talking with their customer service people I was told it was my responsibility to learn what to do to change carriers...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Telecommunications

AT&T Mobility - Colorado, Floriss - Waiving early out fee is a fraud!

Posted:    Mary A Payton
Complaint Rating:  100 % with 2 votes
When I moved from Victor, Colorado, where I'd had no service for the entire two years I lived there, the customer service representative named Shanara told me all I needed to do was fax her my new address and something with my new address on it, like a utility bill, and my early out fee would be waived. I sent her what I could find at the time as I didn't have a utility bill for my new address. I hadn't moved in there yet!!! No one ever contacted me to say they got the fax and everything was fine or that there was a problem with my proof of address. THREE MONTHS LATER I received a...
Complaint comments Comments Complaint country United States, Colorado, Floriss Complaint category Telecommunications

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