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ASC Complaints & Reviews

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NOE MARTINEZ on 2014-12-10
I work very hard to maintain my family and I don't want to loose my property, it cost me a lot of efforts to buy this house, also ASC have an schedule sale date on January 5 of 2015, I tried to modified my mortgage, and they don't give me any option to keep my property, they denied the modification because they say I did not provide them with a valid documents, they don't give me any detail breakdown about the denial. Also I attached the proof of my documents requested by them. Thank you

ASC / Breakdown - Away from home

Vactioner22 on 2014-09-28
I am writing in regards to a breakdown away from home. Our second one while on vacation to be the least times to expect Car trouble! So traumatizing to my family - My vehicle has left us stranded and with very little response from the most recent breakdown. We left messages while being stranded on the side of the (busy freeway in Long Beach Ca) freeway and never got a follow up call the next morning. Called roadside and found out it only covers 3 miles and only a $50 dollar towards the tow. Towing operator took too long to get info or dispatch tow that -We had another tow from Pepboys reward...

ASC / Refusing your payment

JHG23 on 2011-03-21
If you are late making a payment they will refuse your payment . if it is 5 days late they want the next months payment also they have sent my checks back refused to take them unless I make 2 payments then threatened me with foreclosure. they are horrible to deal with should be shut down. we bailed wells fargo out people look how they treat us. They are worst than dealing with loan sharks I have never dealt with them but these people are awful add illegal fees and charges on everything and lock you out continually from paying online so you have to pay fees for over the phone they should be prosecuted. I don't care what kind of credit you have you won't have any when you walk away from them.

ASC / harassment

Greg Averette on 2011-02-19
If at all possible avoid doing business with this mortgage company. I fell on hard times after becoming disabled and losing my wife to cancer over a year ago. This included my mortgage payment causing it to be a month late with no possible chance of catching up in the near future. ASC set up payments to be drawn from my checking account at the end of the month at the time I get my check. Problem solved... Hardly, ASC calls my home 10 or more times a day in collection calls. They set the payment schedule, but cannot change my status in their computers to reflect this, or so they say. I say BULL...

ASC - California, Joshua Tree / home loan mod

I got approved for the home loan modification trial plan in September 2009 and paid my new payment with no problems once the tree month mark came I called Asc to find out when my paperwork would be in the mail and they stated that they are still going over the paper work to see if I qualify and to just keep making the payments until they reach a decision so I did then I got a phone call and a letter stating that I would be getting agreement package in the mail two days later I get another phone call from asc stating they don't have all documents in to resend every thing I set them 3 month...

ASC - Iowa, Des Moines / Foreclosure/Short-sale

mtizon on
This company is unorganized and does not want to help you. We have been applying for loan modification and then short sale since November of 2008. When we found out that there might be government help to ref, we called them. they told us we don't qualify. When I heard about the Homesaffordable thing, I called them, they told us no. So we had to go to the short-sale route. We met with the realtor and she was pretty useless too. She just collceted the paperwork to submit and the long hell of wait began. The next year was just waiting and waiting. After a year and a half, we finally got an...

ASC - Virginia / Cash Advance USA Payday Loan

The last two days at work I had a phone call twice from a agency that is said to be and attorney... becasue I have an outstanding payday loan with Cash Advance USA..which is a joke cause I havent had that in years and years... They said I owe 948.00 and they will settle for 650... LOL Nice cut huh??? Not happening it is a foreign guy goes by the names Peter Jones and also Joseph Williams Funny how they have american names... they ask for 3 payments of 217.00 which is not happening wanting a credit card which is not happening... I called Better Buisness Bureau and the number 1-347-289-3905...

ASC / Scam

RikD01 on
Please. my friends! Kam and the Philly idiot speak of that of which they nothing. I was totally scammed by this company that hired them to bully you, misinform, and denigrate. It is scum like these 2 that enable the crooks to persevere. I will join every and any lawsuit brought against ASC It might be good to get the background of these 2. When we do the lawsuit we will subpoena their bank accounts and see how much blood money ASC is giving them. I say this because I do not see how our problems with the scum are any of their business unless they are on the take. I sure would not lecture them on their many sins.

ASC / lost my home!!

Here's how it started our mortgage got sold to ASC . And every 2 or 3 months our payment would go up.we were getting late fee's even though we would send our payment on the 1st of every month. It took us a few weeks to get intouch with them. They told us we were sending our payment to the wrong address? WE USED THE COUPON THEY SENT US!! Our payment stared at 400.00 a month but when our house was foreclosed on it was over 1000.00 a month. And with things as they are we could not pay it.We tried to get them to work with us, but we got no help.Because of them my life has been turned upside...

ASC / Loan Modification

Hello all, This is a copy of a message I sent to someone having problems with ASC/ Wells Fargo. Hopefully, it will also help some of you: First of all, I am so sorry you are having to deal with this. It is hard enough to have these financial problems without having to put up with unnecessary hurdles. Hopefully, I can help. I don't think your state that you live in has much to do with it. It is basically finding the right person to speak with. Avoid any customer service reps or loss mitigation reps!! For whatever reason, you will get absolutely no where!! This rule applies to ANY mortgage...


twanz03 on
For everyone who complains about ASC, think before you make your post. I understand people's frustration with the process of doing loan modifications but you are dealing with money and this process is still a business. Everyone thinks that they are going to qualify for loan mod or the new plan because the economy is bad. However, how are we going to modify loans if there is no income or your debt exceeds your income by over $1, 000? Some people don't want to hear that they spend too much or make enough to keep their homes. I understand the importance of homeownership but the truth...

ASC - California, Newark / SERVICE RESPONSE

oshea64 on
ASC - Needs a wake up call. WE SHOULD FILE A CLASS ACTION LAWSUIT. My parents' loan was sold to them two years ago. They are hard to reach, one department doesnt know what the other is doing. The refuse to send you to a manager to lodge a complaint or say there isnt one available. My parents had great credit and was placed in a high interest rate (because of their age, so the broker told them), during a time when interest rate were between 5 - 6.5%. I have been trying to modify their loan by and/or requesting for a rate reduction refinance over the last year and denied three...

ASC - Mississippi / Loss Draft Department

My home was damaged by a tornado in April of 2008, I submitted the 1st insurance check to ASC and then I received 2 more checks from the insurance company payable to myself and ASC as of today, I have had to pay for all the inspection to the property, and on the supplement check I sent, they are refusing to send any more funds until the home is 100%. My home is at 75% completeion, we have spent $50000 of our oown funds and ASC is refusing to release anymore of the money. Tey have placed the money in an escrow account and it is collecting interest, but I am not entitle to the interest they are...

ASC / Terrible company

David on
I have had 8 mortgages over the past 30 years and this company took over my mortgage about 3 years ago. ASC is by for the worst mortgage company i have ever delt with. They only use automated systems which calculate payments, applications and escrow accounts for the benefit of the company and not the bowerer. The structure is to increase charges/fees to the borrower and set up traps which require constant monitoring. If your payment is changed for what ever reason and is one dollar short the whole payment goes into suspense and you are automatically reported 30 days late. There is nobody to...

ASC / Beware!

Bryan on
asc has screwed with my mortgage payment for almost a year before i got through they said they never received two back to back payments we got a knock on the door in december of 07 it was a lady wanting to help us with getting us out of fourclosure we looked at her and said what are you talking about called them that is when we were toldd we had were 2 payments behind from aug, sept of 07 they said to send them 3384.00 and they would do and loan mod. for us but in the mean time they said not to send in any money it would not going to go against my credit it not only went against my credit they...

ASC / call the FTC and file complaints

Call the Federal Trade Commission FTC and file a formal complaint to protect your rights. Phone number for FTC 1-877-382-4357 then call your state attorney general's office, commerce dept, and the Better Business Bureau. Contact your Congressman/woman or your Senators...this company is a predatory loan servicer...They do not own your mortgage so it is illegal for them to foreclose on your home!!! Only the lender who can produce your mortgage note has that legal right. Make a request to ASC to produce your loan documents...they wont do it because they don't know who does...wall street...

ASC / Couldn't be bothered to call!

My spouse inadvertently missed a payment in OCT '07. For the next year we made all payments on time. I recently started paying our bills online and when I called ASC to get billing info, they informed me of the missed payment, 16 months later. I have now learned that it took 12 months for us to reach the magical 30 days past due and our last four payments have been reported to the credit bureaus as such. And just when we had finally gotten everything in order to re-finance and get a great rate. Shame on these crooked, back-handed posterior exhaust ports! They have my phone number, but I guess it was too much trouble to phone and let us know their was a problem.

ASC - Iowa / careless

We were behind on our mortgage, we were trying to catch up sent them a payment that they would not accept because we were 3 monthes behind and so we went into foreclosure, before I even sent that payment, we were trying to work with them to get the arm rate to a fixed rate because this is what caused us to get behind, we could not afford the amount it went up to when the arm changed. We were not told it would increase by 300 dollars or more. They asked for information to work on it and than repeatedly said they never recieved the faxes.. So I would refax. Than they would have it but it would...

ASC / fraud

Wow what a fraud this company is, I was advised by my prior mortgage co 2 years ago that my loan was sold to ASC and I have had nothing but bad service, incompetent customer service reps (who dont speak proper english, they sound like they just graduated highschool) and after the wonderful stature that the US is in, the interest rates have gone up for us individuals that thought that by having the american dream and being lied to be the so called mortgage brokers 3 years ago that promised us people that getting an ARM mortgage would be the best thing and that the banks in 3 years would never...

ASC - Michigan / no hope with hope for homeowners program

katie on
American Servicing Company claims they are reviewing your information in attempt to approve you for the HOPE program. However, BEWARE...I was just denied...they stated per FHA guidelines, all my debts including the new written down mortgage and any revolving debt needed to be below 31 percent. However after reading the FHA guidelines on line, there numbers don't match up. I have read FHA requires the front to not exceed 31 percent, but not the total debts. This is a cover up I believe. When they say they are reviewing your case based on FHA guidelines, they are really reviewing by their...
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