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American Senior Benefits
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American Senior Benefits Complaints 15

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3:52 pm EDT
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American Senior Benefits I am a wronged employee

I am a new agent with American Senior Benefits and I have already had 2 clients. I never got paid for these client appointments, Health Assessment, and monthly commission. The "leads" I was given were all old numbers and were people on the "do not call" list. I refuse to call anyone on the "do not call" list, as I respect their wishes to be left alone.

Anyways, no one in that office will get back to me about the money they owe me for my services (it's well over $400). I am about to report them to the state commissioner and open up my own insurance business.

I would like my money paid in full to me, and I advise everyone to steer clear of American Senior Benefits.

Desired outcome: I would like my money paid in full to me, and I would like an apology, as well as for them to change their leads list. It is illegal to call people on the "do not call" list.

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7:14 pm EDT
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American Senior Benefits Fraudulent company

A young man came to my door today; Brian Bendo, using a fraudulent name that he was here to visit regarding life insurance. After trying to convince me to sign up with your company he left. I decided to file a complaint with the BBB as this interaction left me feeling afraid. As of this day, please don't contact me any longer. I gave this person, Brian Bendo my birthday and current Insurance information. I hope you take care of this matter? Need be, I will take this matter further if I need to.

Thank you,

Ms.Arnetruce Baker

Lincoln Park, Michigan 48146

Desired outcome: Leave me alone. I am mot interested in changing my coverage

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CaLev
Keller, US
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Jan 20, 2024 4:47 pm EST
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This complaint is about North American Senior Benefits as seen in the photo of the business card. Please move it to the correct company profile!

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5:42 pm EDT
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American Senior Benefits Telemarketing

Give me a specific as possible, I am getting anywhere from 15 to 25, sometimes 30 phone calls a day is the American senior benefit and are trying to sell me final expenses insurance, telling me I have Medicare, when I don’t. I know sometimes I play with them and find out where they’re from Charles find out how they got my information. But I just hung up. Sometimes I just yelled and cussed him out. They hang up. But if your company is supporting these telemarketers to do 20 and 30 phone calls a day. You need to make it stop. I personally do not want to receive these calls. I have asked to be taken off of these phone lists. Is it still being taken off the panelists? They get angry and start yelling and that’s when I hang out with them not gonna put up with that. Play thing is when you try to call these numbers back to their calling your phone, they always seem to be disconnected numbers. So they’re violating another law by doing that and trust me. I have better things to do than to answer a telemarketing phone call every time they call.

Desired outcome: Number one I want to call to stop. Number two if they don’t I’ll file a class action lawsuit.

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2:50 pm EDT

American Senior Benefits Mutual of Omaha life insurance

This company is less than honest about when coverage starts. The salesman made a point of saying that when he received the policy number from Mutual of Omaha that the coverage began. He even circled Immediate Coverage - No waiting period on the work sheet. Sadly, my wife passed prior to making the first payment and Mutual of Omaha refuses to pay off. North American Senior Benefits has trained their representatives this way. I can’t get my wife back, but I can warn any prospects to BE CAREFUL dealing with this North American Senior Benefits. They cannot be trusted.

Desired outcome: Value of policy $10,000

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CaLev
Keller, US
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Jan 20, 2024 4:45 pm EST
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This complaint is under the wrong company profile. It states North American Senior Benefits, which is not the same as American Senior Benefits. Please move this complaint to the correct company!

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4:41 pm EST

American Senior Benefits Senior benefits company

I get anywhere from 20 to 40 calls a day from senior benefits. I have blocked their phone calls. I have put a complaint with the federal trade commission. I’ve even got with my phone company for them to block the their numbers. I’ve asked nice and I’ve asked them not so nicely I am at my wits end of what to do with this company if they bully me this bad, I can imagine what they do to a senior citizen, I’ve asked to remove my number and my number has been on the the federal do not call list since 2019. I don’t know what to do.

Desired outcome: The desired outcome is for them to quit calling. Someone needs to do something about this company.

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3:48 pm EDT

American Senior Benefits Sales Calls - Robo Calls

I work for a CPA firm in Cincinnati. I get on average, 40 phone calls a day from Indians representing this company. They Americanize their names which is the first insult. They constantly talk over you to get their pitch in. I know now when I hear the "Beep", it's going to be one of them. I usually hang up right away. But, by that time, my work is interrupted. How can we get them to stop? It's from 7;30 in the morning until late at night (we work a lot of hours, especially during tax season). Is there anything that can be done?

Desired outcome: I want these calls to stop!!!

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user2375119
Somewhere, US
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Oct 26, 2022 1:56 pm EDT

Only 40 calls? I'm jealous! They will never stop because there is zero institutional will to do anything meaningful about this.

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1:43 pm EDT

American Senior Benefits constant phone calls

This firm continues to call me DAILY despite daily requests asking them to stop calling me. they continue this harassment with the excuse they aren't trying to sell me something. Every day for months, no breaks, I'm going to sue them.

Desired outcome: an apology and cease the harassment

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1:25 pm EDT
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American Senior Benefits State-Regulated Life Insurance Program for Seniors (50-85)

My Uncle and I each received a solicitation letter from American Senior Benefits that implied that signing up for their program would give you benefits that would pay for your funeral expenses so that your family isn't burdened with that expense. It is clearly worded in a deceiving manner to 1) make you think that it is MANDATED, even though the word they use is state-REGULATED, 2) think that this is an absolutely for-sure benefit due to you. The outer envelope was marked TIME SENSITIVE to make it seem this was an urgent, important matter.

Desired outcome: Get them to stop sending out these misleading letters!

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4:08 pm EDT
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This is the company that is behind the check! They have complaints from seniors where they were bullied in their own homes to buy insurance from them. YOu can't get any lower that! https://www.scamion.com/north-american-senior-benefits-inc-19 https://ripoffscams.com/reports-filed/north-american-senior-benefits/lawrenceville-georgia/north-american-senior-benefits-nasb-craig-harvey-is-a-fraud-lawrenceville-georgia/349757/

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I have received over 20 calls from current clients that have stated agents from American Senior Benefits have knocked on their doors, entered their house and used scare tactics & coerced them into changing Medicare supplement plans because "their Plan F is going away and they need to change". This is 100% false. My clients then attempted to cancel and get...

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American Senior Benefits Medicare supplement

I sold a Medicare Supplement for a company for which my appointment was active because American Senior Benefits did not notify my resignation that happened over 2 years ago. Now American Senior Benefits is retaining my commissions for the sale I made and I am not getting paid. ASB did not notify my resignation to the insurance company and because of their mistake they keep my money.

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7:04 pm EST

American Senior Benefits Agent fred goodnight indianapolis area

My parents and my sister and I have met with Fred Goodnight on several occasions since early spring. He lead us to believe that he was selling them medical insurance and saving them thousands of dollars each year beginning in January 2018. He also said he could gets their prescriptions through another plan and save hundreds of dollars every month.

When we stated catching him in lies he refused to talk to us. He would answer phone calls and didn't return messages. We tried tenting him and he would respond to that either. We were lead to be that both parents had been approved for insurance. And that the policies and insurance cards were in the mail. Which wasn't true. This lie was told for months he said he delayed the effective date to the next month to allow time for policies and cards to arrive. Nothing ever came to their home. He lied many times and then he stopped communicating with us.

Finally, I remembered Thanksgiving week, there was a lady with him in the first couple of visits and she had given me her card. I called her in a frantic wanting answers because it time was running out. Almost December and we still didn't have proof of medical insurance for my parents.

The lady is Nalini M. Koyani. It was Monday night so I left her a message. She called me back. I tried explaining the situation to her and she said she was the agent assigned to my dad. And she would get answers and call me back. Next day she said that neither of them were approved or insured. She would try to get my dad approved but could not for my mom. We were in panic mode and worried about the insurance. Apparently Fred just stopped working on their insurance policies and didn't tell us about that. Now panic and anger is stressing all of us out. A couple of days later she said Mom hadn't been approved but dad's case was waiting on a phone call. She eventually got Dad approved but they took over $200.00 out of their banking account immediately. Didn't know that till she called and told me. My parents do not trust her or Fred and they want their money returned. When I told her that she said they have to write a letter saying that don't want that insurance. She told me this today. I ask for a phone number where I could call... hours later she gave me a toll free number [protected]. I have called because it is after hours. I am writing for a full refund for my parents. We are truly blessed that their old insurance was NEVER canceled although Fred said he had canceled it.

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8:30 pm EST
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This company mails seniors a $5.00 check stating that they can cash it and will be receiving information later about enrolling with them as a Medicare supplement. The $5.00 check BOUNCED and my bank not only deducted the $5.00 out of my account but charged me with a return check fee! Nothing but an outright SCAM preying on seniors!

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4:19 pm EDT
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American Senior Benefits Non payment of wages

This sounds like such a familiar story! I had the same panel type interview after I had "passed" the phone interview and the Vice President was impressed with my resume. They lead you to believe that they will pay for all the training and training material and licensing... NOT TRUE. The course is 3 days and costs 235.00, then the State Test is 40.00 every time you take it. And no one ever passes the first time because what is on the test is not what is in the study material or online practice tests. I was told I'd have full health benefits, a 40 hour work week and 1 Saturday a month for training for a few hours. In reality the days were 12-13 hours long, If I wanted any benefits, I'd have to go find them myself, and after a few home visits to clients, I was told that I'd be with a trainer for two weeks, then I'd be out on my own, this was after being told several times that they never send anyone to a clients home alone for safety/security reasons. Then they nickel and dime you to death with all these additional fees for various things that you "need" for the job. So all in all I spent over 500.00 for this training and received NOTHING in return!
They are refusing to pay me anything stating that I never worked for them, that I was a "private contractor." So I'm going to have to file a complaint with the Michigan Labor Board... what a hassle. I know this scam can't be legal, and what a thing to do to someone desperate for employment.

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reallylookingforreplacementforAARP
Wooster, US
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Mar 09, 2014 3:59 pm EDT

I joined American Senior Association (ASA) and my membership last year but i refused to renew because if you read between the lines they are no different than AARP.. Their towing company http://bestroadside.com/amember/member.php only tows to a repair facility in their 75 mile towing promise. Well unless you are traveling, you may not want a repair facility...just towed to your house. AAA has the best plan and I wonder what the executives are making at ASA?

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5:53 pm EDT
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American Senior Benefits Job scam

I am so disgusted with companies today taking advantage of so many unemployed individuals looking desperately for a job. The latest scam I have unraveled is American Senior Benefits. I was interviewed years back by Bankers Life and Casualty, who sit you down in a room with several people, make it feel like you are singled out and then "selected" for a second interview. You then are told you will make lots of money. The kicker is that it is a commission-only position, driving all over using your own gas, and selling expensive life insurance, mostly preying on Seniors! Well their reputation must have gotten the best of them, (I have since worked for a much better company who sold higher-quality products) because I have spoke with people who have worked for them, and had nothing but negative things to say. So what did they do? They changed their name to American Senior Benefits! They even went as far as to move to a different office! I was invited to an interview this afternoon, and when I came into the room, I saw several people sitting down, anticipating an interview as well, all at the same table. On the board were names written: Shannon Nelson, and Ryan. These two guys were the main guys for Bankers! I immediately knew what was going on and needless to say, I did not stick around for the interview. I am hoping that other people who are looking for a job don't fall for this trick, and get sucked into this cult! Beware! And good luck to all of you honest-working people looking for a good job!

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Charles...
Hernando, US
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Aug 22, 2023 8:51 pm EDT
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An "agent" from out of state just left, after writing my mother a new policy. They entered under the guise of medicare type benefits (asking similar questions), but my mother said she contacted them so I let it be. Regretting that decision now. So I can only assume the policy they sold her will never payout due to their out of state status?

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ree kiamil
US
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Jan 11, 2023 4:08 pm EST

Have waited over a month for the agents in the Jacksonville office to cancel my Medicare Supplemental and as of Day 35 nothing has been done

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Gary Sharp
US
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Nov 21, 2022 12:40 am EST

Numerous calls every day. Even after telling them i'm not interested.

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Lcarson282
US
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Nov 12, 2022 3:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

This company calls me ever 30 min. Every day. The people on the phone calling have Indian accents. Robo calls!

I usually don’t answer it but sometimes I do asking them not to call. If I don’t answer, they keep calling back.

I now have to turn my phone sound off.

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Freakzilla660
La Porte, US
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Oct 29, 2022 3:43 pm EDT
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Won't stop calling me. Continuously calling six to eight times per day. Harassment.

Senior benefits etc same thing.

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ASBsucks
US
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Oct 24, 2018 7:14 pm EDT

No, it's an absolutely terrible place to work, especially some of the Florida offices. The one manager sexually harrassed me and eventually left to open up his own office. When I left that office, there were two main managers left there. The one is very nice and helpful and the other one is an arrogant, a-hole. I wish, I could give it negative stars.

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Creator
TR
Send a message
Aug 15, 2018 4:33 am EDT

Wanted any info about OJI PAPER company. IF anybody deal with them. Is them real or fake?
http://www.ojipaper.co.th

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Emitch15
US
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Jun 27, 2018 6:19 pm EDT

all this bs comes down to is folks not liking what they are not good at OR not understanding it. So stop hating on something you do not understand. a commission job is the BEST job you can have. if you cant handle it then get off the damn pot and move on. Haters going to hate sure.. but yall just sound ignorant.

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KevinO2
US
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Aug 14, 2018 8:34 am EDT
Replying to comment of Emitch15

Yeah, I get it, people need to have a job. But what about the consumers? When your company uses disguised numbers and calls the same # incessantly even after repeated requests to stop and remove from the call list, I feel like you have to take a step back and wonder what you're doing with your life. Maybe you feel like you've helped some people, enough to outweigh the nuisance factor. My vote is firmly on the other side. If the product is that good, then show some respect for people.

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ASBandPROUD
US
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May 30, 2018 1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kind of interesting hearing both sides. Sure I work at ASB. Been there over 8 years. The owners are like family. I probably wasn't the best agent but they still treated me fairly. I took charge of my own career because I love what tools I have at my disposal to help other families out so they don't have the same trials my family did in planning for the future. Reviews are so one sided. It's like you got a bad meal at a restaurant or bad service so you want to complain. But on the other hand if you had a great meal and service, you're reluctant to post, you just know you'll go back. The job isn't for everyone. You actually have to have some work effort. I don't mind commission. I'm paid what I'm worth. Which is quite a bit. Do the right thing for the right people at the right time and you will be rewarded. I sleep good at night knowing I helped more families. If this isn't for you, the burgers won't flip themselves. Don't complain about a business you had no business being in. And no, I'm not in Michigan, but I know them.

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Emitch15
US
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Jun 27, 2018 6:20 pm EDT
Replying to comment of ASBandPROUD

YYYYAAAYYE ASB! :) i love my job!

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Happybroker
US
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Sep 15, 2017 9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You have NO idea what you are talking about! Hahaha! Most of the people at ASB came from Bankers Life, yes... because they wanted something BETTER! It is not a scam; it is a better way of living. You have access to better products and better prices for the clients. I suggest you do better research before you make false accusations, especially with a license such as yours... You should know better.

- sincerely, a happy ASB broker

Overview of American Senior Benefits complaint handling

American Senior Benefits reviews first appeared on Complaints Board on Sep 28, 2011. The latest review I am a wronged employee was posted on Oct 18, 2023. The latest complaint Check scam was resolved on Dec 20, 2014. American Senior Benefits has an average consumer rating of 2 stars from 15 reviews. American Senior Benefits has resolved 2 complaints.
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  1. American Senior Benefits Contacts

  2. American Senior Benefits phone numbers
    +1 (913) 451-2724
    +1 (913) 451-2724
    Click up if you have successfully reached American Senior Benefits by calling +1 (913) 451-2724 phone number 0 0 users reported that they have successfully reached American Senior Benefits by calling +1 (913) 451-2724 phone number Click down if you have unsuccessfully reached American Senior Benefits by calling +1 (913) 451-2724 phone number 0 0 users reported that they have UNsuccessfully reached American Senior Benefits by calling +1 (913) 451-2724 phone number
  3. American Senior Benefits address
    8400 w 110th St, Shawnee Mission, Kansas, 66210, United States
  4. American Senior Benefits social media
  5. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  6. View all American Senior Benefits contacts
American Senior Benefits Category
American Senior Benefits is ranked 326 among 460 companies in the Insurance Services category

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