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American Home Shield [AHS]
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1.2 1341 Reviews

American Home Shield [AHS] Complaints Summary

56 Resolved
1282 Unresolved
Our verdict: If considering services from American Home Shield [AHS] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Home Shield [AHS] reviews & complaints 1341

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American Home Shield [AHS] - AC and pool equipment

I am a 6 month customer, and I have had dozens of conversations with your reps, esculation team, and even management of the past 6 months. Most of them did not go well. We have two contracts that have yet to be resolved, and are listed as complete, even after dozens of calls to reverse and correct this. I have spoken to the contractors for both issue (and...

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American Home Shield [AHS] - Faucet in master bathroom

On Monday 11 December 2023 we placed an order to have our faucet fixed in our master bathroom. The company that came out was ON POINT Contractors. The serviceman that was here fixed on faucet but broke the other. He then proceeded to tell me that it will cost us $600 to have the faucet fixed because he has to pull out the pedestal sink. He shut off the...

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American Home Shield [AHS] Installation not up to code

The contractor who installed our new water heater was not reputable and cannot be reached. American Home Shield has been notified 3 times and we have not received a return call. At this point the escalation team has not followed through as promised and we feel helpless to get this resolved. We are told they will call us but they never do. It is a big black hole.

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American Home Shield [AHS] - Title — unpleasant and unprofessional experience with american home shield:

Pricing Concerns, Limited Options, and Disrespectful Treatment I am compelled to share my recent and absolutely horrible and unprofessional experience with American Home Shield concerning the replacement of my hot water heater. As a loyal customer for many years, I've generally been content with their services. Unfortunately, a recent encounter has left me...

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American Home Shield [AHS] Frigidaire oven not staying hot when baking, turns off and on

December of 2023 I was baking cookies, bread, etc. I wasn't looking or hearing anything with the stove. Assumed it was cooking. December 28, 2023, I called.

Home Shield filed a claim and assigned Premiere Services Group. January 2, 2024, at (9:00 am, Nice young man Steve came to my home to evaluate, check inside oven and discovered it was some kind of fuse was BAD and the Aluminum sheet cover was badly burnt. So, today's date is 1-10-24 and Premier received the approval last week and are sitting on this. I did call premier when I had the information of the approval, I got some Condescending, rude lady there. IF I HAVE another claim I Will Never USE Premier.

And I will be looking for another insurance

I'm still without an Oven

Desired outcome: Want my Oven fixed asap

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American Home Shield [AHS] - Water heater

12/26/23, I had taken a shower and was getting ready for work, my husband went out to the garage and said our water heater broke, then when I looked in the kitchen it was coming in from under the oven, I stepped in the garage and it was flooded so we dropped some towels down in all the places the best we could. Then he drained it, went and got a new one. I...

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American Home Shield [AHS] - Refrigerator repair

Date of incident: December 19, 2023 Complaint against: All Valley Appliances Heating and Airconditioning, Inc. Nature of complaint: 1) Misdiagnosis, false report to AHS 2) Damage to Refrigerator The Problem to be Serviced: The refrigerator water dispensor button, once depressed, did not return to default position, causing water not to shut off -...

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American Home Shield [AHS] Bogus Heating Tune Up

AHS only uses one vendor in my area Island Breeze (terrible customer service) and they have rescheduled my Heating Tune up 3 times. Now that we are past the initial tune up time schedule for AHS I can not get one done and they (AHS) claims they can't transfer to another vendor because the Tune up time period ended in November. Mind you I started this process in October and Island Breeze has had to reschedule due to they're issues not mind. We pay so much money for terrible service from AHS no sympathetic ear at all. I tried to transfer to another vendor after Island Breeze rescheduled the second time and AHS claim they could not do it then even before the Heating Tune up timeframe was still an option. Just terrible all around customer service. And forget asking to speak to a manager or supervisor with AHS they are worse!

Claimed loss: I have to pay out of pocket for something I pay monthly for with AHS.

Desired outcome: Get my Heating Tune Up Service done!!!!!!!!!!!!!!!!!!!!!!!!!!!

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American Home Shield [AHS] - Repair of refrigerator/freezer

My name is nataliya coulter. I signed a service plan agreement with ahs this past august. On october 2, 2023, i called in a service request for my refridgerator/freezer, as the internal temperature inside both was fluctuating up and down on a random basis. Our ice was melting in our ice maker. Ahs sent out a contractor with a local company. The technician...

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American Home Shield [AHS] - Repairs for the broken ac unit

They have lied about using our personal ladder and going up into our attic and diagnosing a problem with our AC blower motor. AHS is evading having to use a repair company who will make the repairs without us having to install an attic extension ladder. On 11/21/2023 around 9AM , All American Services of GA was at our residence and used our ladder to...

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American Home Shield [AHS] Water heater

My water heater busted in my attic so I did everything in my power to stop water from collapsing so I disconnected it and moved it to the side to dry everything out. I called American Homeshield to get a technician out so I can get a replacement. The technician came out took pictures of it disconnected and my claim was rejected. I got ahs to get me a 2nd opinion which they did but Will not accept it or even look at it to see that this water heater is defective from regular use as it was installed in 2007. I saved ahs quite a bit of money by disconnedting it and now I will have to replace it on my dime. What a crock.

Claimed loss: my replacing the water heater at my expense

Desired outcome: I want my water heater replaced as per my contract with American Homeshield.

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American Home Shield [AHS] Plumbing

Poor service. Have been dealing with a plumbing problem since the beginning Nov. This is the second company you sent out. The plumbing problem is easy, its the service from the plumbing company that's a problem. Had to tell my company that was coming for the Holiday that they could not stay here because my bathroom sink, and kitchen n faucet needed to be fixed. I have been pretty patient with all of this, but that is wearing thin. My contact phone numbers are 386405.-2465 or [protected]. email is [protected]@yahoo.com . Th plumbing company's name is home choice services. My name is Francs Vouvakis. I am very disappointed in your service. Your response as soon as you can will be appreciated/ Thank you!

Desired outcome: I appreciate a response..

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American Home Shield [AHS] - Dispatch: #261447928 Requested: 08/20/23

Repair ticket was opened in AUGUST and it's still not fixed. The repair company have been out to my house 7 times. I complained to AHS and now the repair company CLOSED THE TICKET (while item is still broken!) and started a new one. I've been told by 2 repairman with AZA Appliance that they've been unable to find replacement parts as the cooktop is now...

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American Home Shield [AHS] Plumbing/service contractor

I found a claim on Nov.13,2023 for leaking facet and knobs. I was schedule for service on Nov 16th and once the repairman made it to my mother's house and went into the bathroom to see the issue, he told my brother that he wasn't going to touch it because whoever did it back in June should have done the job right. I spoke with AHS on several occasions about the issue and they claim they are trying to reach out to the contractor about the issue. my mother has been with AHS over 20 years and the service they are providing is unacceptable to me or anyone who has invested money in AHS home warranties. They have no problem with taking taking your monthly payments or deductible for work that needs to be performed. I've been trying to get issue resolved since Nov.21st and here it is Nov.30th. I've been getting the runaround ever since. All I'm asking for the problem to resolved.

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American Home Shield [AHS] - AHS American Home Shield aka Frontdoor - read before buying!

Name is confusing, isn’t it? But that’s not the only thing… I have been with the Shield for more than 2 years, used the service multiple times and I have some serious comments/information for those who want to know. For all your in-home repairs, the company pulls from their pool of contractors and assigns them to you. You have no choice in the matter...

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American Home Shield [AHS] Service

I have had AHS for over 1 yr and convinced my neighbor to switch from Prime to AHS and she did.

Her Contract# [protected].

She called to schedule a A/C Check and was told "we can't locate a service at your location, you find one, schedule and we will give you a $100 Credit."

This is not why we signed up for AHS. The job to find a service provider is AHS not us.

When I called AHS to complain and find out why, etc., I got the same excuse. AGAIN, this is not why we signed up for AHS.

I want someone to check into this issue and get it resolved asap.

I am very unhappy and angry that I convinced a friend to cancel her service with Prime and go over to AHS.

Also, please advise why my friend, with the same contract, is paying a lot less and was given a monthly credit of $12.50.

I do not have this credit AND I ALSO DID NOT GET THE $25.00 Referral Refund.

My Acct# is [protected]

Thank you.

Maria Miranda Smith

Desired outcome: Get these issues resolved asap. I am considering filing a BBB complaint and even cancelling.

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American Home Shield [AHS] - Dispatch: #280277288 Requested: 10/24/23 (Microwave Oven)

I am asking for AHS to replace my microwave. It has been nearly a month waiting to get my microwave repaired. The technician even stated it was sparking. I do not and I repeat DO NOT WANT MY HOUSE TO BURN DOWN! All because Sears can't do right by the repairs. I have waited weeks for them and when they did send the parts, they were old and damage. Now I am...

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American Home Shield [AHS] Wall heater needs servicing and I have been waiting for over 3 weeks

My toytomi Laser 730 Wall Heater that was replaced back in 2019 by AHS needs servicing. Every technician that comes says they do not work on this unit. I filed a claim 10-31-2023 for a technician to come out and R.E.D. S mechnanical came out but say they do not work on these units. When I called, I explicitly asked them to make sure the company works on this unit. They took my $100 service fee and I still have not had anyone to service my Wall Heater.

I found a technician that lives 2 hours away and is charging me a hefty fee to fix my Heater since AHS has not been able to accomodate me. I want to know when I provide a receipt, will I be reimbursed for finding my own technician? I have waited 3 weeks and I am frustrated. I am a loyal customer for years. I pay every month but the service is subpar. My number is [protected]. I am Brenton Byrd

Desired outcome: I want my unit repaired or replaced/

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American Home Shield [AHS] - Claim # 427RSCI

Hello, Today's date: 11/14/2023 Outside authorization was granted for us to get our automatic garage door fixed. AHS Authorization #: 427RSCI Invoice#: 6754 Amount: $421.00 Date: 05/18/2023 Not authorized: Invoice #6755 Amount: $70.00 Date: 05/18/2023 Both invoices were submitted by us to AHS. In addition the company that performed the service also...

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American Home Shield [AHS] - Fraudulent warranty contract

American Home Shield (AHS) supplied a contract they were not willing to uphold. Charged me a premium of $35 above regular price with notes attached regarding "customer wants three additional pool equipment warrantied" . This was a transfer from their sister company One Guard. Told One Guard would not transfer if my three specific pool pumps were not covered...

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American Home Shield [AHS] In-depth Review

Overview:

American Home Shield (AHS) is a leading home warranty provider that has been serving customers for several decades. With a rich history and background in the industry, AHS has established itself as a trusted name in home protection. The company's mission is to provide peace of mind to homeowners by offering reliable and comprehensive coverage for their essential home systems and appliances.

Services Offered:

AHS offers a wide range of services to cater to the diverse needs of homeowners. Their plans cover major home systems such as HVAC, electrical, and plumbing, as well as essential appliances like refrigerators, dishwashers, and washing machines. Customers can choose from different coverage options and plans based on their specific requirements. Additionally, AHS provides additional services and add-ons, such as pool and spa coverage, to enhance the level of protection.

Pricing and Plans:

AHS offers a transparent and competitive pricing structure for their home warranty plans. The pricing is based on the chosen coverage options and the level of protection required. Customers can easily compare different plans and their features to find the one that best suits their needs and budget. It is important to note that AHS does not have any hidden fees or charges, ensuring that customers have a clear understanding of their expenses.

Coverage and Claims Process:

AHS provides extensive coverage for a wide range of home systems and appliances. However, it is essential to review the limitations and exclusions of coverage to have a complete understanding of what is included. In the event of a covered breakdown, AHS offers a straightforward and efficient claims process. Customers can easily file a claim online or through their dedicated customer support. A step-by-step guide is provided to ensure a smooth and hassle-free experience.

Customer Experience:

AHS has consistently received positive customer satisfaction ratings and reviews. Customers appreciate the ease of contacting their customer support team, who are readily available to address any queries or concerns. AHS also prides itself on its quick response time for claims and service requests, ensuring that customers receive timely assistance when they need it the most.

Contractor Network:

AHS maintains a vast network of qualified and reliable contractors across different areas. These contractors are carefully selected to ensure high-quality service and workmanship. Customers can have peace of mind knowing that their repairs and replacements will be handled by experienced professionals who are committed to delivering exceptional results.

Transparency and Communication:

AHS places great importance on transparency and communication with its customers. The terms and conditions of their plans are clearly outlined, providing customers with a comprehensive understanding of their coverage. Pricing and coverage details are transparent, allowing customers to make informed decisions. AHS also offers various communication channels and is responsive to customer inquiries, ensuring that their needs are met promptly.

Pros and Cons:

AHS has several strengths that make it a preferred choice for many homeowners. Their comprehensive coverage, competitive pricing, and reliable contractor network are some of the key advantages. However, there are areas for improvement, such as the need for more flexibility in plan customization. Additionally, some customers have reported occasional delays in claim processing.

Comparison with Competitors:

When compared to other home warranty providers in the industry, AHS stands out with its extensive coverage options and reliable service. The company's pricing, coverage, and customer satisfaction ratings are competitive, making it a strong contender in the market. However, it is important for customers to compare different providers based on their specific needs to make an informed decision.

Final Verdict:

Overall, American Home Shield (AHS) offers reliable and comprehensive home warranty services that provide peace of mind to homeowners. Their extensive coverage, transparent pricing, and responsive customer support make them a recommended choice. AHS is particularly beneficial for homeowners who value the convenience of having their essential home systems and appliances protected. With AHS, customers can rest assured that their homes are in good hands.

How to file a complaint about American Home Shield [AHS]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.

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