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ADT Security Complaints & Reviews

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ADT Security - STOLE MONY FROM PENSIONER

Posted: 2012-12-12 by    Rautenbach
Complaint Rating:  0 % with 0 votes
the service was cancelled by me in August. 1 month notice was given and i received a cancelation letter for the company. they said that they will come and take the transmitter. till today after many calls to ADT they still did not come and take it out. I AM A PENSIONER AND STILL THEY STOLE THE MONE FORM MY ACCOUNT AND DID NOT REPAY IT. I AM GOING TO SELL THE TRANSMITTER TO MAKE UP MY LOSSES. THE ARE A SHIT COMPANY WITH NO SERVICE DELIVERY....
Complaint comments Comments Complaint country South Africa Complaint category Security Services

ADT Security - Illinois - Cancelled and it was never reported

Posted: 2012-04-12 by    TripleDDD
Complaint Rating:  0 % with 0 votes
Now I have been out of contract for a few years now:

I received several calls on a weekly basis from ADT asking me about my account starting in November 2011. Each time I told the call center representative that I wanted to cancel because I was not sure if I was going to renew with ADT for the New Year.

I also informed ADT that I was not even using the system because every-time I turn it on, I forget and open the door in the morning and the alarm would go off and then the police would come. So I stopped turning it on. For this reason, I’m paying for something...
Complaint comments Comments Complaint country United States, Illinois Complaint category Unauthorized Charges

ADT Security - New York, Buffalo - lies and false statements

Posted: 2012-01-15 by    daemeonr
Complaint Rating:  0 % with 0 votes
I have been a 15+ years' Brinks Security (Northern California) customer. After the "acquisition" of Brinks by Tyco (Broadview) and the subsequent "merger" of Broadview with ADT, I have had nothing but problems and sloppy service, culminating in a failure by the service tech to show up for an appointment, lying about making calls (I have Automatic Number Identification on all phones).
In late December 2011 I had a problem with my Brinks/Broadview/ADT home security system. I called and requested service. I was given a service window of 9-12 am. At 12 I get a call on...
Complaint comments Comments Complaint country United States, New York, Buffalo Complaint category Security Services

ADT Security - Poor Installation, no service, bait and switch

Posted: 2012-01-12 by    ADT Stinks
Complaint Rating:  100 % with 1 votes
I met with (5) installers at various times, at their convenience and while each subsequent installer told me the last one did not know installation, and after over $2, 000 (it was supposed to be free installation) one damaged over head door, the ADT System still is not working, the door has not been repaired and they do not show up as scheduled, I am cancelling my contract. However, the ADT representative called and told me that she would make the decision about my contract and taking the system out after a final check by an ADT Manager. If they do not take the system out, I will, have already cancelled...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - Delaware - Cancellation Fees

Posted: 2011-12-10 by    Gail Simms
Complaint Rating:  100 % with 1 votes
I have been a customer with ADT (I thought) since May 2007. Due to financial hardship, my account went delinquent sometime mid to late 2010. I paid the delinquent amount to get back on track in May 2011. I called today to cancel the service and could not believe the run around. My initial call was to adt, then was told I was with home protection although my account is debited monthly by adt. I was further told that because my account was "renewed" in May 2011, I have an early cancellation fee of over $800. I want to know what recourse I have if any to get out of this without paying this...
Complaint comments Comments Complaint country United States, Delaware Complaint category Security Services

ADT Security - Mississippi - Billing after Cancelation & Poor Service

Posted: 2011-10-04 by    angela221
Complaint Rating:  0 % with 0 votes
I have been with BRINKS since 1997 & never ONCE had an issue with them. As soon as ADT took them over, I had NOTHING but problems: auto payment issues, slow alarm response to NO response at all. In April, 2011 I canceled ADT Service... TWICE I told them to cancel. They continued to bill me and then turned me over to collections...we are in October 2011 and they are STILL billing me!!! I never signed a contract with ADT or Broadview and they continue to pile charges on me and ruin my credit with their collection agency....
Complaint comments Comments Complaint country United States, Mississippi Complaint category Unauthorized Charges

ADT Security - FRAUDULANCE

Posted: 2011-06-28 by    K E Serapelo
Complaint Rating:  100 % with 1 votes
During May month I received lots of calls from ADT security agencies in Cape Town, they were claiming that I owe the company an amount of R1400.00, and my so-called ref: number: SER00189 and I was told I need to pay this amount with immediate effect, otherwise I will be blacklisted. I told those people that I do not have a contract with ADT security.I ask for the details of the contract, all my names and ID number was read from the contract, except the the addresses, contact details, and the bank details. I called the company on the 13th June 2011 for follow up of the matter, I was told I will be...
Complaint comments Comments Complaint country South Africa Complaint category Collections Agencies

ADT Security - ADT does not care about our security

Posted: 2011-02-22 by    Tiakove
Complaint Rating:  0 % with 0 votes
When we moved our business to Bezuidenhout's Valley we paid ADT several thousand rand to install a brand new alarm system at our warehouse premises. In March this year we made alterations to our warehouse and moved our offices out of the warehouse. It was then discovered that ADT had just joined our passives to existing wiring on the premises - now we know why there were so many false alarms. We required ADT to install passives in our new offices but we needed feedback from management because of the very poor initial installation (pointed out to the technician who visited our premises). The...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - Handed over to ITC wrongfully

Posted: 2011-02-09 by    Narokke
Complaint Rating:  0 % with 0 votes
After lightning damage to my alarm system ADT send out a techincal team for the repairs and advised me prior to the repairs that the repairs is fully covered i.t.o. a policy that I have with them. After the repairs was done I asked them to return on two seperate ocassions to attend to specifics as the repairs were not completed. A few weeks later I received a call (just after I terminated the contract due to the difficult economic climate) to tell me that I owe them for the repairs as the 'policy' that I had does not cover the full amount of repairs. I corresponded with Anette Jacobs,...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - Serious Lapse in Service

Posted: 2011-02-07 by    Almostforty
Complaint Rating:  100 % with 2 votes
This is an account of our experience with the home security service
provider ADT Security

We left for a two week holiday on the 8th December. That morning, we
changed all the batteries and tried to arm the system. We encountered
error signals and over the phone with ADT Security help desk, we tried
various things (including triggering the alarm at 7am in the morning)
which ultimately did not work so we asked them to send a technician.
They said that they needed to check the schedule and get back to us.
We did not receive a call and...
Complaint comments Comments Complaint country Singapore Complaint category Security Services

ADT Security - Texas - NON WORKING SYSTEM

Posted: 2011-02-04 by    E Lisco
Complaint Rating:  100 % with 2 votes
My alarm system has been down for 9 days and since weather is bad for 1 day they are rescheduling for 7 more days. When i told them not acceptable I wanted it fixed now. My airconditioners has already been stolen. They said sorry but nothing they could do. They could reschedule me for 7 days but could not reschedule the work order for next week for the ones they already had scheduled. What good is an alarm system I pay $5, 000 dollars for and $50 dollars a month if it does not work. Told if they can't repair I want it taken out. They said I will have to pay for the rest of my contract to have...
Complaint comments Comments Complaint country United States, Texas Complaint category Bad Business Partners

ADT Security - Response to alarm never happens

Posted: 2011-01-20 by    Niakoe
Complaint Rating:  0 % with 0 votes
1. On several occasions my house alarm went off and I am still waiting for the call centre to contact me.
2. On Saturday 13032010 my alarm went off at 18:30. The call centre contacted me and I drove to my house, investigated and drove back to my friends house. This took me 45 minutes during which time NO response vehicle was at my house. Almost two hours later, the call centre gave feedback that no access could be gained to my premises. AT 20 PAST ONE IN THE MORNING A VEHICLE STOPPED AND RANG MY BELL!!! He is just following up on the alarm that was activated! (I think that this action was...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - Phone call during night for non-important reasons

Posted: 2011-01-17 by    Eskobar
Complaint Rating:  100 % with 1 votes
Over this last weekend, either late evening or early morning, I have received numerous calls from ADT pointing out that my land line is not connected to their alarm system. This despite me telling ADT more than two years ago that the phone line had been disconnected. When attempting to rectify this with the call center, 0861212400 or 0861212401, the call is either disconnected or dropped by ADT or I get put through to someone who can barely understand English. When I subsiquently ask for a senior manager I am told none are available....
Complaint comments Comments Complaint country United States Complaint category Unsolicited Phone Calls

ADT Security - ADT Armed Response surprises by not helping

Posted: 2011-01-13 by    Seccue
Complaint Rating:  50 % with 2 votes
Alarm receieved on 19 or 20 Feb 2010, we asked that a car be sent yet it never pitched up! We found out the next day that the guard had decided our 5ft 6inch gate was to high for him. This is despite our mother being home alone and despite the sales person saying the height of the gate shouldnt be a problem!
Guess what, it is a problem !! we havent got the service we are paying for & we havent had any response from Robert Hood at ADT.
Mr Hood, is always in management meetings, not at his desk or out of the office.
To crown it all, he must be the only person that doesnt have...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - New alarm again not working over the week end

Posted:    Liopares
Complaint Rating:  100 % with 1 votes
I have reported last week that my newly installed alarm was not working. ADT sent out a technitian by the name of Victor. He tested the alarm and found nothing wrong. The last call logged was the previous Friday evening. the whole week my alarm was fine. This morning my alarm was activated by one of the outside passive VX40's. I never recieved a notification call from the control room. So I phoned the control room and asked why dont they phone when the alarm is activated. Maphula reported that the system do not show an alarm activation, last activation was Friday night at 20:10. I then asked...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - What's the point paying for an armed response company that neither lets you know nor investigates the source of the alarm

Posted:    Miren
Complaint Rating:  0 % with 0 votes
At just after midnight last night my alarm went off. I know what time it was because my neighbor was up late watching TV. ADT did not call me until after 2am. That's a full two hours. No one came to the house either.

What's the point paying for an armed response company that neither lets you know nor investigates the source of the alarm....
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - Poor service

Posted:    Sarie Smit
Complaint Rating:  0 % with 0 votes
Earlier this year we decided to get security from ADT, as our house do have a alarm cisterm, but it is not activated or connected anywhere, and not beiing used at all since we moved in a year ago. We decided to make use of ADT, as we stay in a security area where there is armed response from ADT already, and it would therefore cost us less to join them! What a mistake! One of their ladies come out and arranged for us to join, and we paid the necessary over to ADT, as well as for two new handsets. We were told the alarm will be activated as soon as we give them the pin code of the existing system....
Complaint comments Comments Complaint country South Africa Complaint category Security Services

ADT Security - No response to repeated pleas for protection

Posted:    Lancedan
Complaint Rating:  0 % with 0 votes
1. The ADT Head & Senior Management Technical Services, PTA did not return any of my calls or emails w.r.t. initial contract implementation problems, interim service, enquiries, protection requests or complaints, until
2. After spending an inordinate amount of time and money on the phones, I eventually got hold of a the ADT Call Centre Ops Manger, JHB who did help me to rectify the initial contract implementation problems stretching over 5-6 months & eventually sorted in 2008 - I should have known then?
2. I recently again contacted the Call Centre to arrange for extra protection,...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - Absolutely ridiculously incompetence

Posted:    Majerda
Complaint Rating:  0 % with 0 votes
I have been an ADT client for 2 years and wanted to install beams around my house. First I had to remind the sales consultant that he didn't specify the amount of beams on the quote. The new quote came back, I signed it and emailed it back to them. No response. A day before the installation I suddenly get a call to ask when am I going to make the 50% payment!!!The sales consultant smsed me the banking details. I find this highly unprofessional conduct. So I requested an email with the banking details. I then paid the 50% deposit. I asked SPECIFICALLY that installation must take place after...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT Security - I have to deal with 2 strangers in my house at this time of night, supposedly putting in an alarm

Posted:    Micelly
Complaint Rating:  0 % with 0 votes
Installation of ADT alarm system was booked for the 13th of August 2009 at 09:30. Subcontractor eventually arrived at 16:30 in an unmarked vehicle that was mistaken by my neighbours as another burglary in progress.
Installation was completed by 23:30 – after at least an hour was wasted by technicians for going to buy and eating “supper”. So, after being traumatised by a burglary – I have to deal with 2 strangers in my house at this time of night, supposedly putting in an alarm.

To date there has been no quality control on this installation. I have no...
Complaint comments Comments Complaint country United States Complaint category Security Services

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